I've been homeless for over a year. I was recommended by a friend. The service at the facility is…read morevery thoughtful and they treat you like family. Dallas is very exceptional and very knowledgeable about your situation. I finally found somewhere to live and I'm condensing my storage unit. She gave me a nice price and will help me with anything she said. I live in seaside now but will continue to be in my Salinas location. Dallas thank you so much for helping me and being honest with me.

This place is a rip off, they constantly raise the rent every month and the facility is not worth…read morethe price, rats are a huge problem. Storagepro is a Very greedy company. Look elsewhere

I now have two units at this facility and I can't say enough about the service provided to me by…read moreboth Lori and Rosa. I was even able to get my second unit right next to my first one! The facility is clean, and they are responsive to all needs. In this day and age it's not always possible to get such good service and service with genuine care for their customers as I have experienced at Mini Max Self Storage. They offer great start up deals also.

Everything was amazing. Lori is the best. She provided really amazing service. I will definitely…read morerecommend.

So happy this place is close! We were moving and needed a van and a truck as well as a storage…read morelocker. The manager is so helpful and thorough. She even selected our locker based on our needs while we loaded up at our old place. The office is immaculate and the grounds are clean. Easy access and you can drive right up to your spot. Plenty of boxes and other packing materials if you need them! Thank you!

It was the best of times and the worst of times... a tale of two cities…read more I lived across Reservation and arrived home with my belongings in a storage unit. Which made me look like a homeless person living out of hotels because that is what I had to do. Little did he know that I already knew the who, what, where, when and why. It was fascinating to observe him act/behave it out. As well as how much $$$ I spent. That will be confronted with a staff that doesn't stagger. It's nice to know that there are kind people in the world still. The state of California has eagerly observed this matter. We agree that predatory behavior and practices are in order. We agree that some people are going to be put on the stand and already have. I paid for the unit Lickety split before the lying, thieving scoundrel could assimilate a text message to me that he was not going to pay for it. (As if I asked him to) lol It took me 1second to ensure pmnt from 3,000 miles away for that chicken to cross the road. He definitely did. During my work day, a time zone away I and the Marina U-Store Self Storage processed my Payment in full, naturally. We are premium people and any stolen valor type obviously has no effect aside from... get out of our bay. No one belongs if deception and common UN decency is still in order. Therefore, I suppose he'll be chasing wabbits. I appreciate your support and the wonderful contribution to upholding a healthy community! I look at it as a valuable stepping stone due to the well conducted work displayed. Thank you, you will always have my support.

The general manager was extremely rude and very accusatory throughout the interaction. I had to…read moredeescalate the situation because the level of aggression was unnecessary and made the experience uncomfortable. Overall, the customer service and professionalism could have been handled much better. Overall, I would not recommend Prime Storage to anyone. The staffing is very inconsistent, and there have been times where staff did not show up, leaving customers stuck outside the gate. When concerns are brought up, it feels like all you hear are excuses instead of solutions. The overall experience has been very frustrating and disappointing.

From the owner: When Life Demands Space®, Prime Storage - Gilroy offers a range of commercial and self storage unit…read moresizes, from 4’x5’ to 10’x40’, to suit many different needs. If you're running low on moving supplies, such as boxes or tape, we have those, too. Features offered at our storage facility include, but are not limited to: •Extended Gate Access 6:00 AM - 10:00 PM (365 Days a Year) •Excellent Office Hours 10:00 AM - 6:00 PM Monday-Friday 10:00 AM - 4:00 PM Saturday •Competitive Rates •Discounted Plans •Negotiable Prices •Month-to-Month Leasing •5-Star Friendly Expert service •On-Site Management •Convenient Online Account Management •Free online and over the phone Bill Pay •Ground-level access for all units •Outdoor storage units with drive-up access •Indoor storage units available •Commercial Grade Storage Locks and Moving supplies •Fenced and gated perimeter •Package Acceptance Program •24-Hour Video Surveillance

I am moving my apt into storage while waiting for another place to move. Laurie assisted me in…read morefinding a good size space 10x10. They facility is very clean. I appreciate Laurie for the time she took, showing me the options.

This company does not deserve a -5 stars. All of my goods, furniture and boxes are covered with…read moremildew and mold. This morning, I was told by the Manager: "...you are just a tenant and you think that you are more important than you are...", then hung up the phone and refused to answer when I called back. On Saturday, January 24, the Manager allowed a tenant to block all of the aisles that led from the entry door through 2 more aisles for several hours. It was impossible for any tenant to get in or out of the building with anything. In fact, the Manager allowed the tenant to block aisles for other tenants to get to their goods. 3 other tenants were equally upset with not being able to get in or out. I spoke out and asked, then demanded, that the aisle be cleared for other tenants to access their units. I called on Sunday, January 25 to complain to the Owner about the situation and the Manager's position. Same Manager, as she represents herself, answered the phone and informed me of how unimportant tenants are to the Owners. The entire situation occurred, because the Manager waived the rules for 1 unimportant tenant in prejudice to other unimportant tenants. It is expensive and not worth it.

The staff is responsive and helpful and the storage units are clean and well maintained. I…read morerecommend for hassle-free, easy access storage.

Meanwhile, back at the ranch... The staff is cheerful,…read morehelpful and polite. They provide clean and safe accommodations in a professional environment. Much appreciation!

Customer service was fast and family friendly. The price for the size unit was the best in town. I…read morehighly recommend calling this number first.

Bruce is the most rude employee I ever seen working here. He came yelling at me because I the gate…read morewas open when i pulled in and yelled at me like I was a child to use my code every time I come in to use my storage I asked him to not yell at me and her rolled his eyes asked him for his name and told me you can call me Bruce

The facility is OK, no complaints about that, but you should realize the cost will go up after a…read morecouple of months. The rate you pay the first month will go up to almost double in a couple of months. After you have moved in you will learn the rent goes up. You're OK for the first three months, but after that, if you were paying $300, now it will cost you over $500. They know how difficult it is to move, so they take advantage of that. I'm sure it's good for their profits, but wrong to do to your customers, in my opinion.

So, I had to move my mom out of her place and needed a storage unit in the meantime. I just…read morereceived a small sealed postcard that they are doubling the price. I called as to why they are doubling their price. I was stated by their associate that it is within their purview to raise prices at any point. $86 dollars to $161 dollars. When I asked why they are basically doubling it? I was met with a very friendly response of, "because we can!" DO NOT USE THIS BUSINESS I have already reported them to the Better Business Bureau