My husband and I used Professional Pet Sitters from October 2014 to March 2015. We liked Jessica, the owner of the company, when we met her and trusted her and her staff to come and walk our two dogs twice per week. We had two dog walkers assigned to us, who were scheduled based on availability. Each time they would come, they would leave a note about the visit, indicating how many treats the dog got, if the dogs went to the bathroom, etc. The company has a nice online portal which makes it easy to schedule walks and choose the time of your walk. Ours were usually scheduled from 11am-1pm, or sometimes 12-2pm. Invoices were emailed out on Sunday nights, and you login to authorize a payment. One week I was double-charged, and Jessica was unable to figure out why, so I disputed the extra charge with my credit card. Another time, my credit card was authorized for payment when I hadn't logged in to authorize it. I found that odd, but had been planning to pay the invoice in the next few days anyway so I let it go. It takes tremendous trust to allow someone access to your house and your pets when you're not around, and we believed the services were being performed and visits were happening during the promised times. We were really disappointed to learn that on three occasions, our dogs weren't walked and visits weren't taking place during the promised times. On our scheduled dog walk on February 3 (we were scheduled for a walk between 12-2pm), my husband arrived home at 4pm and ran into our walker, two hours later than our scheduled visit. That made us wonder if walks were routinely happening late. On Thursday, February 5, the walker arrived late again, this time at 3pm. The dogs were outside for less than one minute, and the entire duration of the visit was 10 minutes. We were disappointed in the late arrival and short visit, but hoped it was just a fluke. On Tuesday, March 10, our walker arrived at 2:55pm. The dogs were outside for less than 2 minutes and the entire visit lasted 10 minutes. That day was beautiful- 45 degrees and sunny and perfect dog walking weather. There is no excuse for no walk being given. Although I can't prove it, it seems probable that visits were late and walks weren't given on other dates as well. Knowing this information, we canceled our services immediately. Jessica wrote a long response to my cancellation email apologizing and offering 8 free walks, but the trust had already been broken and I was no longer interested in having her walkers in my house. Several of my friends use a dog walker that sends them picture texts of their dog enjoying a walk in the neighborhood each day. I think that's a nice way to show that your dog is indeed being walked and prove that walks are happening during the scheduled time. Unless Professional Pet Sitters can prove to you that their dog walkers are trustworthy and reliable, I wouldn't recommend working with them. read more

Jess and her team have been taking care of our pups for a few years now. I can't rave enough about how good they've been with our dogs- they're attentive, treat them as their own, and give them awesome walks. We couldn't be happier- I'd be happy to serve as a reference for them any time. read more

We used jessica and PPS for years, i think we were one of her first customers in the Skokie area. liked Jessica and trusted her, then she had others walking our dog and lost the quality control. we got security cameras this past christmas and after installing them we noticed that our dog was not being walked very long and even the neighbors told us. well, looking at the camera footage, our dog was walked 5-8 minutes. we were concerned how long this was going on? Months? years? Jessica made excuses and did not seem to care so we cancelled after many years of paying her. we felt deceived, promised 25 minute visits and got 10 at the most for months. I asked for my money back and did not get that or even all of our keys returned. Glad we got cameras. new walkers are trusted and honest. read more

I had the experience through a friend of signing up with someone to watch my pet while on a short trip. I called them several times, but didn't get a call until two days later from the owner(Jessica). When I finally got the chance to talk to her she said she would come do the meet and greet the day before I was scheduled to fly out. Then she calls me back later that day to tell me that she is sending a worker(Doreen).(fine by me) for the meet and greet. When I returned from my trip, the worker(Doreen) did a fantastic job of taking care of my pet. No problems there. Unfortunately, there lies the problem of not returning my keys. I was back in town for two days and no one contacted me about returning my keys. I called on a Thursday to see when my keys will be returned and she said I will get back to you tommorrow. That never happened. Again, I called on a Saturday to see when my keys will be returned and she gives me some story about how she is on a plane and has to shut her phone off and will be contacting her employer. Now, here we are into the next week which is today September 29th 2014 and still no keys or a call from the owner to even rectify the situation. This issue did not seem like a priority for the owner of returning keys to someone that has used her services and keys were no longer needed. I only used the services for two days so therefore, after services has been rendered they should have been returned immediately! This is bad and inappropriate business practice. I will be filing a report with authorities for unreturned property! read more

I love my little Boston Terrier Odie and I will give him nothing but the best. Professional Pet Sitters made my baby feel loved. Their walkers are so friendly and I can really tell that they love what they do, especially the way they talk to Odie. I will definitely recommend Pro Pets to my friends. read more

Cant say enough good about pro pet sitters! I have been using them for about two months. Excellent communication. Already built a good relationship with Jessica, dog walker, and my litte buddy Tobee loves whenever he sees her! Highly recommended!!! read more

I've been trying to get in contact with this company but can't. I've called twice and have left two detailed messages, one after hours and another during hours and still haven't heard back. :( read more

I would give Professional Pet Sitters 10 STARS!!! Jessica and her sitter Doreen have been taking care of my two dogs and my cat for over 4 years. We've used them for both walking services as well as overnight pet sitting. My dogs are always happy campers, I swear they walk better with Doreen than with us! read more

I have an English Bulldog that I got when she was just a baby and we were extremely nervous about who would take care of her during the day when I was at work. We found Jessica and her company online and started the interview process. We fell in love with our dog walker and our dog adjusted perfectly to the regularly scheduled walks. We enjoyed the notes they leave behind and the special treats we get on a weekly basis. I highly read more

Jessica is amazing and I cannot say enough great things about her! First of all, Jess is the President of the National Association of Pet Sitters which speaks volumes about her right there. Most of all, we trust Jess with our dogs, and we know that any dog sitters Jess may employ meet her high standard of excellence. We have two dogs who mean the world to us and we are very particular about who watches them. Jess has been watching our dogs for years, and even though she knows our dogs well, Jess always asks if there have been any changes, for example, has there been any change to their food, their play or sleep schedules, are they currently taking any medication? Whatever the situation, Jess is always accommodating and wonderful. She makes sure that everything is all set for our dogs before we have to leave and if she has any questions, she doesn't hesitate to call. Whenever we call her, she responds right away. Jess is extremely friendly with a terrific sense of humor. We can tell how much she loves our dogs, loves playing with them, walking them and taking care of them. Our dogs love her too, when she comes they always greet her with enthusiastic tail wags and eagerness to play with her which is very heartwarming. We couldn't be happier! read more

If I could give 0 stars I would... We installed a security system that shows us when the door is opened and closed and found out that our frequently scheduled walks for our dog were 8-9 minutes from when the walker (Doreen) would enter our place to when she would leave (when you are paying $15/walk for 25 min walks). Additionally, the walker broke our key in the lock and after saying that they would pay for the extraction of the key/new key, it has now been over 6 months and this never happened. We have called/texted/emailed the owner, Jessica, and the company multiple times and have been ignored (including to get our keys back. We have now changed our locks (which cost us $200) and will be reporting to Better Business Bureau. This is one of the most unprofessional services I have ever worked with. Do not trust them. read more

I hired professional pet sitters after having surgery. Kathy was assigned to walk my Hailey. I couldn't have been more pleased She was prompt and most delightful. She loved and took such great care of my girl. I trusted her completely. And being a picky fuss budget myself, that's saying loads!!!!! Her picture is on the front of the website. read more

If I could give 0 stars I would... Like other reviewers noted, walks start off as expected but then happen late/not at all and lasted a few minutes at most. This is so much of their standard operating procedure that the walkers would have our dog out for 9 mins WHILE WE WERE WORKING FROM HOME and able to monitor the situation. Then they just stopped showing up completely and when my husband reached out directly to our regular walker he told my husband to contact the owner Jessica. Very odd. My husband called Jessica twice and never received a call back. When I called from a number she didn't recognize, I got her and she explained that she wanted to talk to us so she could get another key.... Well that seems fishy. Seems to me that your dog walker quit and is holding keys hostage. Needless to say that when I reached out to cancel services completely and have our keys returned-- that never happened. To add insult to injury--she KEPT CHARGING US. All in they owe us $200-- $50 in over billing and $150 to have our locks changed. This is one of the most unprofessional services I have ever worked with. Do not trust them with your animal or your access to your home. read more