Samantha is the best! We've been using her cat sitting services for a few years now and she is…read morealways fantastic. Great and speedy communication, follows all the directions no problem at all, and always texts updates each day she visits.

We had a great experience with Samantha from Furring & Purr. We had a last minute trip and needed…read moresomeone to care for our cats for a few days. One cat needed medication daily. Samantha was quick to respond to our request, came to meet the cats and see everything that needed to be done before we left, sent us detailed updates with pictures and videos daily. She's very friendly and professional. Highly recommend and will be using Furring & Purr again in the future.

I recently used CitC for a two-week period, and I was extremely pleased with the service I…read morereceived. Despite personal problems on the part of this small business owner, she worked with me to get an associate to sit for my cats. Carol was a fantastic cat-sitter, even bringing extra play-toys for my cats. She took pictures and sent me them by email of my kitties to show they were okay, and that alone was probably worth the price of admission. When I got back, the cats were well-fed, well-groomed, and while happy to have me back, they weren't frantic, which tells me they were treated well. I'm going away again in July, and will definitely use this service again.

Robin confirmed that she was available to care for my cat during the dates needed, then stopped…read morecommunicating with me. I've reached out to her twice & have heard nothing back. I'm glad this happened now & not while my little one was under her care.

I wanted to recognize the team at Pet Care Plus for the care and professionalism they showed during…read moremy pup Kuma's 2-week Board & Train stay. I will be honest--there was an incident on the live camera feed that was very upsetting to witness, and I was ready to pick Kuma up the next morning. As a rescue puppy, seeing her mishandled by an employee broke my heart. What made the difference was how quickly and professionally Kate, the managerbresponded. She called me within minutes of my email, listened to my concerns, showed genuine empathy, and immediately put my mind at ease. The team took my concerns seriously and ensured Kuma was never placed under that employee's care again. Because of how Kate and her staff handled the situation, I decided to give it couple more days. Kuma was happy, well cared for and enjoyed playtime. Today, Kuma attends daycare twice a week, has a monthly pool pass, and loves her time there. The facility is clean and well maintained, but what truly sets Pet Care Plus apart is its caring and compassionate staff. Thank you, Kate, Monica, and Zoe, for taking such great care of Kuma!

Love this place! Take my dog to daycare here, and a few things I love - they don't require that you…read morehave to come 2-3x a week like many in Chicago. Just not realistic for us. Also, they have cameras! Something many in Chicago don't. Service is always so nice, and my dog who has not liked being dropped off at daycares in the past, LOVES coming here. She walks in and never looks back! One thing I wish is that when she's being boarded, they no longer send a daily report card unless you pay an extra fee which I don't love.

We just love Kristin with Roscoe Village Pets. She goes above and beyond and is such a huge help…read morewith our beagles and have become a true friend to our family. I would recommend her to anyone looking for high quality pet care including walks, boarding and grooming. She's the best! I also want to add that at least 10 other 5 star reviews have been filtered for some reason, so even though I seem to be the first to review this wonderful business, many others agree with me. Check it out!

We've been working with Kristin for about 6 months now and she has been fantastic. There are days…read morethat my wife and I will both be stuck at work, and we rely on Kristin to let him out during the day. Our schedule is very irregular, so while we try to give her as much notice as possible, she's been a life saver even on very short notice. When our Dog was sick she went above and beyond to check on him and make sure he had what he needed, far more than she was obligated to do. If you live in the area, Kristin is someone you can trust.

First time cat dad here…read more Ever since adopting from the shelter, I don't think my cat has been properly groomed beforehand and I was nervous to do it myself so I reached out to Purrvana and Lauren was able to help and exceed any expectations! Lauren kept me updated regarding arrival time and she did such an amazing job on Autumn. I was surprised the grooming was done in under an hour and now Autumn is looking fresher than ever. One thing I appreciated was the report card after and the photos! Thanks again Lauren!

So grateful Lauren was able to squeeze us in the other day. My Maui had always gotten lion cuts…read morebecause I felt like I was never able to get him thoroughly bathed. Lauren has changed our lives and now Maui doesn't need to do his lion cuts. She came right to our house and was so good with Maui. She clearly knows how to care for cats with anxiety. Not only was Maui so clean and beautiful after but she sent us his report card which we all loved. We also got a little goody bag! Will definitely be booking with Lauren and Purrvana again!

Another great Chicago Pet Sitters experience! Both Cathy and Kellyn went all out to make our cat…read moreJinx feel loved an secure while we were away. They both sent us such cute photos to show us that Jinx was having the time of her life, and probably will be disappointed that we don't lavish her with that so much attention on a regular basis.

We just had our first Chicago Pet Sitters experience and we are beyond thrilled with their service…read moreand relieved that we found a pet sitting company as detail oriented, friendly, and reliable as they are. We went on a long weekend and Rachel came 3 days in a row to watch our cats. Here's what I loved: An app notification when they arrived The ability to chat with the sitter separately from the admin team A very detailed report of the visit Tons of pictures - not just of the cats but of their water bowls, food bows, and litter box Rachel went above and beyond by bringing some packages up to our apartment - we live in a 4th floor walk-up so that was totally appreciated I have pretty bad anxiety so travel has always been tough because I worry about everything going wrong while I'm gone but that is all out the window because now we've found Chicago Pet Sitters. Not sure how we've survived without them before. A+. 5 stars. 100% recommend.

Amazing services always!! Attention to detail is perfect, and Moy always makes my baby feel loved,…read moresafe, and apart of the family!! We will always come to her for our pet needs .

Woman owned business, who is knowledgeable and displays care with the animals. Owner is responsive…read moreto email and has online access for booking appointments.

We have an extra large dog so we had to do one of the private suites. Appreciated having a camera…read morethat we could check in on her for the vast majority of the day and having multiple walks a day included in the package. They do provide a treat for dogs and Suite. Very polite and friendly staff

After my original review, the General Manager personally reached out and took the time to have a…read moredetailed conversation about my experience and concerns. She followed up with a clear plan for improvements, which I genuinely appreciated. I decided to give it several months before returning, and after being back for the past two months, I'm happy to say I've seen noticeable positive changes--especially in the cleanliness of the facility. It's clear effort was made to listen to feedback and improve the experience for both dogs and owners. ------------------------- original review: I've completed our 10-day "All Day Play" package here, along with a few overnight stays, so I feel I can provide a fair and thorough assessment of our experience with Wag Hotels West Loop. We moved from California recently, where we were loyal clients of Wag Hotels in West Los Angeles and Santa Monica. Naturally, I was relieved to discover a Wag Hotels location right in my new Chicago neighborhood. Unfortunately, my experience here has been completely different--and, frankly, extremely disappointing. Concerns: * Strong odor of dog waste: The lobby consistently smells overwhelmingly of dog waste. If the front area smells this way, it raises serious concerns about the cleanliness of the actual play areas. It's disheartening to see management responses on other reviews claiming they "take cleanliness seriously" when my experience, every single visit, says otherwise. This probably explains why I have to give my dog a bath after every daycare stay....he is filthy and smells like he's been swimming in a pool of pee when he comes home. * Lack of compassion for the dogs: During one of Bowie's stays, I called to check in and was told he seemed quiet and anxious. I asked if someone could simply pet or comfort him for a moment, as he loves human contact. The staff member told me they could not, citing that it would show "favoritism" and cause other dogs to bully him. Not only is this explanation puzzling (especially given I've witnessed staff picking up and doting on other dogs), it also suggests a lack of individualized care for dogs who may need extra reassurance. * Alarming handling by staff: One evening around 8:10 pm, I arrived to pick up my dog. While waiting to be buzzed in, I heard dogs barking in the back behind the employee entrance --followed by a male staff member screaming at the top of his lungs, "shut the f*** up." When I brought this up to the front desk, the staff denied hearing anything and refused to share who was working with the dogs. I called the next morning and spoke to the manager, Janette, who thankfully took this seriously and promised to address it. Still, it's unsettling to know individuals who clearly lack the patience or temperament for this job are in charge of our dog's wellbeing. * Inconsistent staff communication: There seems to be very little consistency in how staff are trained. I've received different answers to the same questions from multiple employees--ranging from pricing details to basic policies. This inconsistency is confusing and does not inspire confidence. What they do well: * 24/7 staff coverage: Unlike many local daycares that leave the facility unattended overnight (only monitoring via cameras), Wag Hotels has staff on-site around the clock. This was a major factor in choosing them initially. * Cameras for owners: They offer cameras in the play areas so owners can check in throughout the day--something not all Chicago daycares provide. Final thoughts: As valuable as those pros are, they aren't enough for me to continue bringing my dog here. I ultimately finished out my pre-paid package because refunds weren't an option, but I'm grateful I can share a balanced, multi-visit perspective rather than a single one-off experience. I hope this feedback encourages Wag Hotels West Loop to re-evaluate their staff training, address cleanliness more rigorously, and reinforce a culture of true compassion and patience for the dogs entrusted to their care