Started out on a positive note....but over time things deteriated. If you choose to use thies service i strongly suggest you keep things extremely professional. The lack of comunication was frustrating They bill you and charge your credit cardbefore sevices are completed. They never answer the phone on the weekends and sometimes during there scheduled buisiness hours. I suggest having a camera due to the fact that I strongly believe that they were not honest about the number of scheduled visits I think they are under staffed and over whelmed. I try to give everyone the benefit of the doubt but when i chosse to part ways they refused to return my keys and i had to pay for my locks to be changed. I would use Windy City Paws they are the best in chicago read more

We used the company for two years for occasional walks (up to 1 or 2 per week). We like the check in / check out procedures and GPS tracking of the walks. We were pleased but the service has gone down a lot recently on reliability. During the past month, four walks were requested and never confirmed nor acknowledged. Even after texting inquiry follow ups, the texts were not answered in a prompt manner (up to a day after the desired walk). Not sure if they are having software issues, but the lack of comms made them. It seem reliable which is something we want in a dog walking service. read more

I hired Tails Up, after my current dog walker appeared to be developing a habit of calling off last min, and leaving me with out a walker while I'm at work. After answering some basic question Liz came to meet me and Rocky to see if they get along. The initial meeting went well so we set up a schedule for 3x a week and Liz provided me with a lock box for my apartment key. Tails Up has been great, they have a GPS tracker so I can see the walks her and Rocky go on, and I even get pictures of Rocky enjoying his walks and enjoying the fresh air. Tails Up and Liz have been my saving grace, I'm even using Liz to dog sit rocky in a few weeks when I have to go out of town. I can't say enough positive things, not to mention the price is so much cheaper than wags and other places I looked at. read more

Recently we worked with Olivia at TailsUp for a pet sitting stay for our puppy Murphy. We were very nervous to leave her as this was the first time we asked someone who was not family to watch our dog. From the start Liz the owner took the time to learn about us and our puppy to ensure it was a good two way fit. From there we met with Olivia before committing to moving forward to see how Murphy responded to her. Olivia was AMAZING with Murphy and Murphy loved her which made us feel like we were in great hands. Over the weekend we got consistent updates and it really put us at ease. We will be using tailsup moving forward whenever we need our pup watched! read more

I love the online booking tool and that the walker/sitter scans in and out for each visit, as well as providing pictures. I have piece of mind while I'm at work or traveling that my dog and cat are well cared for. I wish I could give a 6th star for service! Liz, the owner, goes above and beyond and really cares about the animals she serves. The last time I traveled, there was an issue with my front door lock, preventing the sitter from feeding my cat. I was a two hour flight away and freaking out. Liz met with the locksmith at my home to be sure she got in and the cat was taken care of. She kept me apprised of everything that was going on until it was sorted out. I couldn't imagine using another service after that. read more

I reached out to TailsUp on somewhat short notice for a dog sleepover/staycation at our home while we were out of town, as our usual peeps were not available. The TailsUp team was able to get back to me by the next day with confirmation of availability. Our walker Zoe was somewhat new to them (and obviously new to us), but she was very professional and our dog loved her! I liked getting 1-2 pictures and a brief note via text for every walk. Will definitely use them again! read more

We had a wonderful experience with the team at Tails Up. They took great care of our dog when he was a puppy. We received detailed updates and the best pictures of him when he was enjoying his walks. They also had partnered with Tucker's Pup's when we were with them which is how we learned of their services. Tucker's was where we went for puppy training so it was nice that our pup was getting consistent cues from all the humans that were caring for him. read more

I love Tails up! If my dog Linus were literate and had opposable thumbs he'd be the one writing this review. Linus gets SO excited when knows Liz is coming. He LOVES her and she lets him know the feeling is mutual. She takes him to Oz park and texts me videos of him running around and enjoying life. And at the end of the walk she brings his favorite treats. Liz is patient with Linus--he has some behavioral issues and she and I are working together to train him. We've also had Liz board Linus when we go out of town. She picks him up and drops him off. She checks in with us each day with texts and videos but more importantly I can tell Linus has been cared for well by his unadulterated joy whenever he sees Liz. Tails Up is a very professionally run business with a petcheck app that allows you to virtually follow your pet's comings and goings. And Liz is a warm, intelligent and wonderful person to get to know. I would recommend this service to anyone who needs someone to help care for their pet! read more

We've been using Tails Up for a few weeks now and are so happy so far! The dog walking service includes updates with photos for each walk and the duration of the walk. Excellent service and would definitely recommend! We did not have a good experience with our previous dog walking company (not staying for the full 30 min, puppy became afraid of his harness, etc.) so this is a huge relief to know our pup is in good hands! read more

I can't say enough good things about TailsUp & Liz the owner! My fiance and I have used this company since October 2018 and have had ups and downs with a few dogs we had adopted and fostered. Liz and her team, specifically our walker Julietta, have been nothing short of amazing on accommodating every walk request and even working with our dog who had severe separation anxiety and had special requirements for her walks. I always feel comfortable when Julietta arrives and the updates and photos we receive are the best! Liz was able to help us out when no other company could or had walkers in our area. We would highly recommend using TailsUp for your furry family members :) read more

I called about a month ago and talked to someone about my upcoming trip to Chicago. I spent 10-15 minutes discussing my needs to see if they could help. The woman was polite and listened, then said she would call me back. I never heard back. When I followed up a few days later they had no recollection of our conversation and I was told they couldn't help due to staffing. read more

Liz and the Tails Up team are amazing! They are consistent with sending familiar faces so my pup is comfortable and not anxious when it's time for a walk. We trust few people with our furry baby, Tails Up being one of them! We recommended to every dog parent we come across in Chicago read more

We were referred here by Tucker Pups because we needed pet care for our dog, Finley, while we took our first international trip since the pandemic started. Olivia was selected as our sitter and she was wonderful. Total sweetheart who is very experienced and very responsible. She took great care of our dog and was always very communicative and responsive to us before and during our trip. Olivia would also send some of the most awesome photos of our dog daily. I would also mention that Olivia took very nice care of our home as well. We and Finley would happily work with her again. read more

This walking service is horrible. Liz who is supposedly the "owner" is the MOST unreliable business owner I have ever come in contact with. The walkers have taken my keys on accident MULTIPLE times, and trying to get a hold of Liz to get in contact with a walker in nearly impossible. Their app that they use is always crashing and I never get the full report on my dog. Now, for the best part. For months I was getting under charged for my walks. I notified them multiple times to let them know about the glitch in their system. Of course no one responds! Then today, all of a sudden I got charged over 500$ for their mistakes. Let's just say the bank took care of it and I will no longer use them for a service nor do I think any one else should! By the way- they add on a service charge on top of the walks too with out your approval. read more

Liz and her team are great! Liz was incredibly sweet during our initial meeting and was always attentive. Naitza was diligent about ensuring my dog, Macey, was taken care of. We only worked with them over a few short weeks before Macey sadly passed away. After her passing, her team was sweet enough to send flowers which meant so much to me during such a tough time. read more

Liz is amazing. She truly goes above and beyond, and clearly loves animals. I trust her and her team & will be utilizing again anytime I travel! read more

How awesome to be able to see what time your doggie has been picked up and the route walked on with TailsUp petcheck app. The owners of this company are sophisticated smart folks. I feel my pet is very safe which is most important. Tails up meets my every expectation. read more

TailsUp Chicago - Super cool is you can app-see doggie pu time and route! TailsUp Chicago owners are extremely courteous. They totally met our expectations! - Dog Walkers Near Me - Chicago, Illinois

I was introduced to Liz and her team at TailsUp through the trainer of the Puppy Manners class at Tucker Pups. We were looking for a consistent walker who our dog could create a bond with, but also benefited from the fact that his walker was up-to-date on our boy's training routine; that is exactly what TailsUp provided us with! This is a great team who will always be sure to take care of your pet. read more

Liz and the Tails Up crew were awesome! I needed a week's worth of cat visits (every other day) while I was out of town for the holiday. Everything with Tails Up was super easy and organized. I love the check in/out process and the photos/comments for each visit. Really helped me feel better about leaving my babes for a week! read more

I spoke to a representative on the phone. She was friendly and provided me with me with a wealth of information about their services. The representative informed me that she would be calling me back within 15-20 minutes to schedule a meet and greet. I never received a call back. Unprofessional. read more

Liz and Tails Up dog walkers have been walking my dog for almost 4 years! Scheduling is done via an app, you get alerts when the walk starts and stops, and a gps map of where they walked! Each day my walker shares how Roxanne did on the walk (if she was nice to other dogs...), is she went #1 and/ #2 and photos for extra mid day cuteness! I have also used their over night services and my pup is always in good hands with Tails up! They even make sure my pup has water and extra belly rubs on rainy days! Great company and Liz is fantastic! read more

I love TailsUp! I had a bad experience with a previous walking company so when I contact this TailsUp!, I was very impressed that Liz the owner showed up to do my meet and greet. She was so reassuring about her walkers and their training. I have a rescue dog who is still in training. Liz found the perfect walker, Ting, for my dog. I feel comfortable and confident that Ting (and the occasional fill in walker) are able to help keep up his training while on walks and make sure he feels safe on walks. I have also had a few very last minute emergency changes and Liz and her team have been so great in accommodating! I highly recommend TailsUp! read more

TailsUp has been providing daily walks for our puppy over the last 4 months ever since our puppy was just 8 weeks old and we couldn't be happier. We've found Liz and her team to be very professional, responsive and most importantly shown they really care about our dog. We even recently had a TailsUp sitter stay at our home for a week while we were on vacation. She sent us daily pictures and updates and and was so respectful and caring of our home. read more

After a negative Rover pet sitting experience, we were incredibly nervous to leave our dogs with a pet sitter. Thankfully, our vet recommended TailsUp, and we could not have been more thrilled with the experience as a whole. The owner, Liz, and our pet sitter, Olivia, provided incredible service and care for our 2 labradoodle puppies - one who had just been neutered. They were incredibly prompt in all communication and provided great photos of our pups! Will absolutely use them again for both sitting and walking services - having peace of mind that our dogs are in safe and loving hands is the greatest relief while traveling. Thank you! read more

This is my first time using a dog walking service and I have been nothing but pleased. This is our first puppy and needed a last minute dog walking service. We were able to schedule a meet and greet the day I inquired about their service. Liz, the owner came to our house and gave me lots of tips :) Today was his first walk using this service and as all puppy parents are, we were nervous. We were able to see pictures of our adorable pup on a walk and eased my nerves. Our dog walker even brought in our package of a dog crate that we have been anxiously waiting for. If you are in need of a dog walker, I highly recommend! read more

I had used Rover and Wag but I really wanted consistency for my dog. I was recommended TailsUp by Tucker Pups and I cannot be more happy. Liz came to my apartment and met my dog and really listened to everything I was looking for. I really appreciated how she came to meet my dog before the walks began. I trusted her from the second I met her. My dog absolutely loves her walker, Monique. Monique comes at least once, sometimes twice a day and I love seeing the pictures and comments about the walks. She is so wonderful, always refills her water bowl before she leaves. I know my dog is in excellent hands with TailsUp. read more

So pleased with our experience with TailsUp! We have been using dog walking services since October 2018. The owner, Liz came to meet my pup after they hosted a table in the lobby of my building. She asked all the right questions and made me feel very comfortable. Our walker, Olivia takes good care of Gemma on her walks. I always enjoy seeing the pictures and comments on their walks together! The app is easy to use and shows the route of the walk (once the service has been completed), pictures, what your pet did, and walker comments! Liz is always very responsive and Olivia always gives Gemma her water and treat after their walk. Thank you both for taking good care of Gemma while we are away at work! read more

Tails Up! took great care of my kitty while I was away for the holiday. I love how they have an app that tells you when the care taker arrives and shows their notes and any photos they took. Prices are reasonable too! I will definitely use them in the future when I go out of town. read more

Liz is awesome! I have had some bad experiences with dog walkers in the past - either abusing my dog or not coming and telling me they did. Liz is super honest, and my dog loves her! She runs a very honest and consistent company, which is necessary when you're trusting your pet and your house to someone else. I have recommended Liz to numerous people who have asked for a walker, and I will continue to do so! read more

Asked the owner (Liz) if she could pick up my dog from daycare and if this was a service they offered because it's not on their website. She said she could pick him up but never said if it was a service or not. Repeatedly asked her how much she would charge for this and never got a response. After she picked him up, she told me she took him for a walk (which I never asked for and he didn't need because he was coming from daycare). I asked again how much she was charging me and got no response. After that, I get an invoice saying my card was charged for a 30 min walk and weekend fee. So I asked if she was charging me for the walk she decided to take him on without my consent or if that was for picking him up. Never got an answer. That was over two months ago and I still have no answer about her charging my credit card. Shady business. Terrible customer service. Check who's writing the reviews. read more