We used Krista for a bit in 2019/2020 as she claimed to have experience with high energy and reactive dogs. I'm writing this today as I came across an old video from our doggy cam of her man handling our dog and therefore felt the responsibility to share.
All was fine until one day I received a call from the owner saying she's locked out then proceeded to blame my high energy dogs for her lapse of memory to account for the keys. The tone of the call seemed exaggerated for the situation that occurred but everyone deals with things differently and I dismissed it. I drove 50 miles back from work to bring them inside.
She then communicated my dog needs training and she can't handle her anymore. It seemed a bit abrupt as communication prior to this seemed very passive about my dog being reactive and barking frequently, but never to the point where I felt she didn't have a handle on the situation. It's then when I found the video...She grabbed my dog by the collar, ripping her out of her kennel, lifting her high on her hind legs, and held her by the neck to dress her for the walk. My other dog has high anxiety and you can see the fear in her body language.
I am not dismissing the fact that my dog was tough to deal with. She was a rescue that was found abandoned with her litter, and last one to be adopted. She is very reactive to other dogs , very vocal, very high energy, and at the time she was very much a puppy with additional puppy energy. We ended up spending thousands of dollars on training for her throughout her life, but it never truly resolved her problems. We now learn how to cope with them. (We love her to death, but she's not for everyone).
I'm selective with who I choose to care for my pets because of the personalities that they bring and I trusted Pet & Home Pros to take care of them knowing the experience that was advertised. During initial meetings, I was reassured that there was plenty of experience with dogs similar to mine and that there should be no need to worry. I really wish Krista would have quit watching my dogs before it got to the point that she needed to manhandle them in order for her to do her job. I will not post the video here, but I wanted to express my warning to dog owners with high energy or reactive characteristics to reconsider this organization. read more