Matt and Pristine Pools was great to work with! Our old heater rusted out and we needed a replacement. We also wanted to add automation. Pristine pools was very professional and looked at everything, including fuses, etc. They provided a detailed breakdown of all the components and labor and the quote was competitive with another vendor. The other "5 star" vendor was not as detailed, and he didn't even look at the fuses. The quote was scribbled out on paper and I couldn't even read what units were being proposed. He didn't even check to see that the fuse was original and not GFCI. Glad Pristine Pools caught that. We had them install a JXI Gas 400k btu w/ Versa Flo bypass, which heats our spa in about half the time of our old heater and is much more efficient. The installation looks clean and they were able to push things back a bit, so we have more space in the walkway. They also installed an Easy Touch automation with screen logic. We love it! We can now set up and control everything from our phones! read more

There are many options when taking care of you pool such as doing it yourself, taking water samples to local supply company, hiring the neighbors kid OR you can just get it done right and hire Matt and Pristine Pools. A pool is for relaxing, swimming and enjoying not worrying about. I have tried all the above methods and they are not knowledgeable, sell you what you don't need and over time cost you more money. Matt as indicated by other reviews knows his business, provides trusted advice, and is a true business professional. Since hiring Matt our pool and water quality is better than ever before. We strongly recommend Matt and Pristine Pools read more

We called Pristine Pools to help us upgrade some pool equipment in a newly purchased home. Matt came by the house to look at the pool. He inspected the water quality, and he explained all of the tests. He was very knowledgable about pool chemistry, but also local water conditions affected by drought (e.g., calcium hardness). Matt explained things in a straightforward, non-condescending way that I very much appreciated. Matt gave us a competitive quote for equipment upgrades, but we ultimately used a different contractor only because of the timing (Pristine Pools could not make the repairs for a couple of weeks). There were no hard feelings after our decision to use someone else, and that also speaks highly of this company. They are a good local company run by a competent group of folks - call them and see what they have to say. read more

A pool company earns its stripes when you don't notice it. I know because I had a company before Pristine that didn't do a good job. Pristine took over and re-established balance in our pool and has kept it looking and feeling great. I recently had an issue with the pool cleaner and they made me aware of the problem with a thoughtful email and we'll schedule the repair soon. read more

I just began using Matt and the team at Pristine as my pool guy was not very knowledgable about troubleshooting problems and repairs. Well if you want an intelligent, professional, courteous AND affordable pool guy, Matt Vieira is your man. He diagnosed a problem with the circuit board of our Aqualink control system and replaced it quickly and for a reasonable price. He also noticed that our 20 year old pump was inefficient and suggested replacing it with a new, more-efficient model that will save us about $1,000 a year in energy costs. We can also now tell our pool equipment what to do (turn on hot tub, etc) from our cell phones which is very cool! read more

Many years of great service, reliable and accommodating. The team would handle pretty much anything. They find problems and can fix them, they help replacing broken or aging equipment -- all services you can think of. If you want zero headaches -- use them. I just sold my house in Livermore and new owner will be using them as well. Awesome company! read more

I can't begin to tell you how helpful Matt has been for us. We have just purchased a new home with a distressed pool, and Matt not only went out to look at it within 24 hours after contacting him, but he was thorough, knowledgable, and most importantly, sensitive to our financial needs. We are trying to do a lot of the work ourselves, as most of our money has gone to our house purchase. Matt did not try to up-sell us on anything we don't need, and even better; he gave us a few suggestions to save money (rebates on products we need, suggestions on what we can do ourselves)! I love that. Looking forward to entrusting this company with all of our future pool services. Thank you Matt! read more

Matt and his team are amazing!!! They have great customer service and their name says it all. They do pristine work in every aspect of pool service. Their service men are friendly and knowledgeable. Matt is a great owner. He tries his best to help make sure that my pool is perfect and that I am happy with the service. I have been satisfied customer for over 3 years now, and I will NEVER get my pool serviced from anyone else. read more

I was new pool owner and from the get go I started off by comparing local companies. First thing i noticed is that a lot of companies would charge to help explain what your hardware is and how to use it. Matt came over and explained everything to me. I try to support Small local companies as much as possible. If you want best bang for your buck and customer service then I suggest Pristine Pools. read more

We've used other pool service companies over the course of 20 years and Pristine Pools is by far the very best. They are always respectful, polite and on time. They take the time to understand your pool and "own the problem" if an issue comes up. Their culture of "service" is one you don't find very often in today's companies - they treat your pool like it is their own and look for the very best ways to make it enjoyable for your family over the entire season. read more

Amazing! Not only did Matt come out asap to unclog our filter, he walked me through what should be done as far as replacing some parts and gave us a great deal on the replacement of the filter, piping, and labor! So happy with the work he did and now our pool looks as good as new! read more

Highly Highly recommend for both Pool service and Pool Upgrades. Matt and team are extremely professional, easy to do business with and very responsive. All the work looks great and have been educated on all steps. Their ongoing weekly service over the last 2 years has been great as well. Always giving recommendations on what we can do to save and operate our pool more efficiently. Thanks Pristine Pools!! read more

We have been using Pristine Pool Company for over a year now and we cannot say enough about their professionalism, follow up service, and knowledge. Recently we were on a European vacation and as it would happen, the morning we left, our filter wasn't working properly. We disconnected the on switch and left Matt, the owner a message that we leaving town for three weekds and that we had a problem with the filter malfunctioning. Matt immediately got on it and followed up with emails to us while we were in Europe. The problem was fixed and we enjoyed our vacation knowing that Matt and his professional team had corrected the problem. We would highly recommend Pristine Pool Service! Joyce J. read more

I moved into a new home in Livermore with a pool that was green. I tried to shock the pool but the green came back. Matt and his team helped me to get the swimming pool 'caribbean blue' and beautiful! Matt certainly knows his trade and explained thoroughly some recommendations for improvements. Improvements were made and our pool system works more efficiently. I clean the pool and Pristine Pools does the chemicals and all is great! I highly recommend Pristine Pools for service and repair. read more

Premium service will cost you WAY more than $160/month. One month we paid an extra $50 just for salt, that's a 30% increase... CRAZY! The folks are very nice and our pool was kept clean but in less than 7 months we paid an extra $100 for filter cleaning, extra $100 to start up our salt cell, plus almost another $100 for tab floaters and salt, averaging over $220/month. My husband and I do not know about pools so its hard for us to challenge what is really needed but all the extra (unexpected) costs are hard to manage. Unfortunately, we will be looking for another service company. read more

We been using Pristine Pools for years to service our pool. Matt, Rachel and the whole team do an outstanding job. Pool is always clean and ready to use. I recommend them for all your service and maintenance for your pool. They do several neighbors throughout my neighborhood. :) read more

Quick to call back, reasonable prices, super knowledgable, reliable. Everything one could ask for in pool cleaning!

Matt is great he knows what he is doing and the costs are very reasonable. He recommended I replace the filter which was 20 years old and repaired the valve on our solar for the pool. The pool never looked better. He is very professional. He was highly recommended by another pool company who couldn't take on any more clients. read more

We have a 15 year old pool that had a few problems. Garrett and the team from Pristine have our pool working like new. They are always on time, communicate very well with the customer, and do great work. We called them because we heard good things from others in Livermore.....I am happy to say it is all true. We will be using Pristine for any pool maintenance needs in the future. read more

We used Pristine Pools to clean and update our outside water feature that had gone dormant. Matt installed a new pump that is variable speed, had our tile cleaned "pristine", and set the system back in motion. Additionally, he recommended some fairly safe chemicals that I could use to clean the sconce. He reinstalled the sconce for me and the system has been working great for nearly 2 years. Super professional and friendly, and very reasonably priced. I would highly recommend you consider Pristine Pools for the servicing of your pool. read more

I echo nearly all of the statements from the previous reviews. Matt and his team are stellar.... professional, timely, knowledgeable, consistent, etc. It's great to see young small business owners doing great things, and doing them the right way. read more

We had been having pool issues for months so we decided to hire a pool service. Matt was so knowledgeable and helpful, he had our pool sparkling clean within a week. His customer service is the best I've seen in a long time. I agree with all of the previous posts, you cannot go wrong with this pool service. read more

Matt, the owner of Pristine Pools, was wonderful, very courteous, on time, and efficient. He was able to diagnose, obtain the part, and repair our pools blower within three days during the busiest time of pool season in June. Thank you Matt. You will be our "go to" pool repair man from now on. read more

I cannot talk highly enough about Matt and his staff. Left a message last weekend and they called promptly on Monday. I was told my pool was in good balance by my previous service company. To my surprise it was well off. Matt and his team have done more in one visit that my previous service did in one year. Very professional, prompt and everything you want in terms of customer service. I cannot talk highly enough about this company...Thank you Pristine Pools. read more

Not sure with other reviews, we live in Danville area, and we had the Prestine Pool service for two years. Pristine pool service were horrible. Pristine Pool sub-contract to other guys, they came in, spent no more than 5 minutes, and they're gone. When I asked the service man about what he supposed to put on the pool, and spent a bit longer, he flatly answered that he was 'here" enough of time, and he suppose to focus to "rip-off' the owner, not service the pool. Worst, he came back, and damage pool cover. read more

Pristine Pools has been a life saver - my Dad had always maintained his own pool, but when he passed away in January, my brother and I had no idea what needed to be done, and how to do everything. I went on line, and found a pool guy in Danville, but he was going on vacation, and HE recommended Matt and Pristine Pools! I could not be happier with their stellar service. Between Matt, Shawn, Rachel, etc., they are a great team and so easy to work with. Very accommodating, and they know their stuff! They recommended replacing the pool skimmer (creepy crawler) with a more powerful one (the "tank" - MX6). Also added a leaf catcher, and replaced the older/original pool equipment. The pool has never looked so good, and is now worry-free. When you call them with any questions/issues, they respond immediately and take care of it. I highly recommend their pool maintenance and care - definitely worth it! read more