I facilitate workshops and retreats for a living. I've used this FEDEX and the one at its old…read moreLocation across the street to print my manuals, nameplates, handouts, etc. for the last 10+ years. I've always been able to send the files over my computer and generally speaking they would call me a couple of hours later and say that the job is done and come pick it up. That's worked really well for me. At this new location I bumped into people that I'm not seen before. Maybe the old regulars left. They were pretty good. Last week I tried to send a print job at about 3:30 in the afternoon. Their system kept telling me I'd have to pick the job up the next day which was no bueno since I'd be on a plane out of state with those manuals. I finally copied the file to a USB and drove up there to see if I could get it printed so it could go into my suitcase. One guy offered to help me while the other one was playing with his phone almost the entire time I was there because it was so slow. I told him I couldn't figure out why if they're not all that busy it was pushing my print job to the following day which would not work for me. He told me it was likely that their system at a certain point in the afternoon just pushed everything forward. They got it done for me but when I was paying my bill I noticed that they added a $35 priority fee that I've never seen the last 10 years. I put the manuals in my car and went back inside and ask about this fee. The guy who was playing with his phone stopped long enough to tell me it was because the job was done the same day, a rush job. That struck me as quite odd since there was almost no one in there the whole time I was waiting...and he was standing behind the counter playing with his phone the whole time. I said if you're going to tack on a $35 rush fee then you should let somebody know that before you print the job. His only question was 'well if we had told you would you still have needed the manuals?' I said of course And then ask myself WTF? I guess he thought he had bested me on the $35 fee that I had never heard of in over a decade of printing there. I miss the old regulars. Hope they're doing well out there someplace.

Excellent reliable dependable service which I always get…read more@Fedex. Moved to Tempe from north Phoenix and am very pleased6

Amazing service and so helpful!!! Helped me get everything packed up and ready to go.read more

Have not been back treats elderly with utmost disrespect then laughs about it FFFFFFF+++++…read more After a year dude still remembers. Other UPS stores love me.

Amazing service from Rochelle... all questions answered. She was very helpful and thoughtful with a…read moreself service print job late in the evening and a rush job on my part.. so glad she was available and willing to help out...

Hashley was rude, raised his voice, and acted irritated when I asked for help with printers. He…read morelaughed at me and passed me off to employees who didn't know how to help. Worst customer service I've experienced at Staples, he cost them a sale and a loyal customer.

Great company to work with. Have been using them for the past couple years for all our labeling…read moreneeds. Have gone above and beyond on multiple occasions.

Great service, helpful staff, delivered aq couple of pictures I accidentally left behind. They did…read morethe flyer for my husband's memorial service. They were kind, understanding and super helpful. Prices good too.

I was so pleasantly surprised and the service here. Alphagraphics was not my first thought for a…read moresmall printing job (1 poster). The competitor was quoting 2 to 3 days and I was in a panic. This person mentioned Alphagraphics so I called. I spoke to Stevie H. who was absolutely professional. I went the next day and my print job was completed in 10 mins. Now that is service. I appreciate Stevie's professional yet caring customer service. Thank you and I will let anyone I know about your facility. Thanks

I've been a customer of this location for years; Michael Sinkula has been the Account Executive…read morethat has helped me from the start. I recently ordered some brochures, embroidered polo shirts, silkscreen printed T-shirts, stickers, travel mugs and 16 oz drink tumblers for my brother's business. Everything turned out great! The graphics and lettering are tight, sharp and clear. The pricing was fair and the lead time was reasonable. I would definitely recommend this location and Mr. Sinkula for all of your printing and promotional needs!

All I needed was 5 colored copies and it took 3 employees and a manager 20 minutes. I started out…read moreas the only one in the store but a line did quickly develop

Friendly, efficient and competent-- even in the face of long lines on Dec 23! In glad to know this…read morestore is in my neighborhood

I was not impressed with anything about FedEx. Today increased my negative thinking. I have a…read moreprofessionally made sign on my patio gate advising where to deliver. I am an old person. The 108# sofa was placed under the sign. No email is sent advising delivery made. I had to get two men to carry the sofa through the patio, through my townhouse and place 5 feet, or less, from the front door.

This was a simple visit and I usually go to a different location. However, this one was said to be…read morecloser. Upon entering the Customer Service rep was on a call. I waited my turn and she immediately assisted me. See, here's the thing, she could have pointed to the Kiosk and told me to do it on my own (because it was that simple, since I already had a label). However, she came around the counter and walked me over and explained that my receipt would print out and scanned my envelope for me. She then proceeded to ask the next customer if they required any assistance. From what I could tell, she was on her own and likely had her job to do. She still took the time, with an incredible attitude to assist us, the customers. I felt she went above and beyond, especially considering it was all basically done and there was no official transaction being made at the store. I made it a point to check in, just so I could post this and commend her for a good job! Thank you!

We've worked with a lot of apparel companies over the years for our gym, and none of them have come…read moreclose to the quality of service we've gotten here. Tommy specifically has been a major help and a big part of why we keep coming back. If you're looking for a printer who actually stands behind their work, this is the spot.

I am BEGGING small business owners DO NOT use this company. THINK HARD before. Omg. Chace is by far…read moreso unprofessional and lacks communication. He is the worst I have dealt with in my start up. He will not make you feel comfortable or safe. 8/20 I reached out. Was told I'd have my order within a week or two. Common sense by allotting time for design. Chace tried to take it upon himself and design my business card and made me think it was a designer. Chace has delayed the launch of MY BUSINESS by 5 weeks now. I have missed 3 events because I don't have business cards for networking and marketing. Now the owner is giving me the run around the last 2 weeks. Pulling those fake empathic texts while still delaying. The owner acknowledged my concern and did nothing about it. I expressed how upset I have been and the massive delay to my business he didn't even offer me an expedited time frame. I now have to spend another two weeks with a new company. I firmly believe he was going to STEAL my 341$ and not complete my order. This owner is a narcissistic man. Sure many good reviews but I am an HONEST one. I would never make this review if it was a lie. I am reporting this business to BBB and I have reported chance to AZ department of Human Resources. I am filed with an attorney to seek damages. UPDATE: narcissism is loud. He now claims I am harassing him because I hired his company to do work for me and since he cannot hit deadlines he is taking it personal. It's not harassment asking for the work you paid for. This man is scary.