We had a moving truck with all of our belongings and nowhere to go. The apartment we were supposed to move into was not ready so I walked into this place and rented one of their biggest units. i Have not used storage in years and was so nervous & stressed out, but the virtual agent was kind, helpful and made things super easy. All of our things are safe. Access was easy for our moving truck and our movers. read more

I haven't even been there three months yet, and they've already sent me a notice saying they're almost doubling my monthly storage fee starting June 5. Before I committed to renting a space, I specifically asked if they planned to raise prices right away. I was told rates might increase, but that they would work with me if I couldn't afford a higher rate -- all I had to do was call and they'd take care of it. Well, I called almost two weeks ago. The guy said, "I'll see what I can do," then quickly hung up. I never received a callback or any follow-up. It feels like they'll say whatever it takes to get you signed up, then don't stand by their word. And now they have the audacity to send me a link asking for a review. Well here's my review. Avoid this place. read more

Extremely horrible service over the phone. They denied our calling and having made a payment. They proceeded to vacate our property with never a notice. Assuming our account was current we went to retrieve our items to close our account and find we no longer have anything. They do not go through the proper chains of communication here. They could care less what happens to customer belongings. ZERO stars, or NEGATIVE 100, if possible. DO NOT STORE YOUR VALUABLES HERE. You've been forewarned: ABSOLUTELY avoid this storage company at all costs. I do NOT support this company whatsoever. read more

We've been renting there a year and just noticed half of my fiancés stuff was stolen. If so many bad reviews, why have the Menifee police not done anything about it yet??? Looks like an inside job to us. The lock wasn't even broken and seemed picked. The guy at the counter didn't even seem like it was a big deal. Seems like it happens all the time and yet they don't care. If you have a storage unit here you better double check your stuff! Just completely awful. Management needs to up their security or do something about their employees. Not acceptable at all. read more

Let be clear Bait and switch tactics are wrong and illegal. I personally think this place is ok. It looks fantastic from the outside and it's clean and easy to accesss. I called the Prime storage # and they had no problem telling me all of the right things to get me into a unit. The persons in the phone was willing to discount and offer a referral fee. Since I was referred by one of their customers I quickly said yes. I get there and the persons behind the counter listened to me about the referral and never did anything about it. Then my referrer got a Price of a price increase at the 3 month point. Every week Prime asks me to review their place and I refused to. Well, here I am 3 months in, and WHAM! A 22% price increase! Really you people? Add this to the breakins, and referral fee lies. Let's have honest here, who wants to be lied to or switched up on? If you do, this is the place for you. Looks are deceiving, and clearly I have been deceived. read more

Don't use this place! Had my unit for not even a month and half my stuff was stolen, people that work there live in the units and claim I need a subpoena to see footage to have time to delete the footage. Lock was not tampered with. Clearly the reviews speak for themselves DO NOT RENT HERE YOUR STUFF WILL BE STOLEN. $14,000 worth of personal belongings gone! read more

THEY WILL STEAL YOUR STUFF!! DONT GO HERE!!! There are lots of people that have contacted me because they have also had their stuff stolen from here! I got my priceless artwork stolen one year ago, and I'm still having people contact me and telling me that they got their stuff stolen!! One year ago after MY belongings were stolen, they told me that they would be installing better cameras and hiring a security guard for the property. They obviously didn't do that because people are still having their stuff stolen! 0 STARS!!!!! read more

I barely rented a spot for our travel trailer 2 months ago. THEY RAISED MY RATES AFTER ONLY 2 MONTHS! I asked to speak with manager and they sent an email to get back to me. You can't speak to anyone regarding the rate increase. This is a terrible place & terrible customer service when trying to get an issue resolved. I would not recommend. No wonder they keep going out of business and changing the name.Another problem you can barely find this place on Yelp! read more

This place is horrible I don't recommend them ever we just got a storage unit with them and just two weeks in they have broken and stolen all of our valuable things here and the ownership is definitely in on these break ins there is no what they claim that they don't know how people are getting there things stolen when you have to buzz in to access I don't recommend them at all if you want your things stolen and for the management to treat you like your valuable things don't mean anything don't get a storage unit here and there bogus insurance don't make up for what you loss they know what exactly to steal so that you can't file a claim there is no way someone knew to come and professionally box cut me and my family items RUN AS FAR AS YOU CAN THIS PLACE SHOULD HE SHUT DOWN!!!!!!!! If I could give it zero stars I would bunch of low life's stealing from hard working people! read more

The previous owners were way better and much more reasonable people. This place is very expensive for storage and not worth the money. They don't work with you on pricing and they don't prorate for days of use. The customer service and upper management are very disappointing. I will never use this place again. read more

Thievery abound! went to unit 2 weeks ago. My lock was hard to open. After finally getting it opened I discovered 70% of my property was gone. My lock had been picked. After getting manager, we were examining my unit and noticed the hasp on the unit next to me was cut and lock missing. Manager opened it and it was totally cleaned out. Nothing! The attitude of "so sad, too bad" was apparent. Have been at this facility for years when it was under different ownership. Never an issue. Since Prime has taken over, 1 year ago, my rates have almost doubled. Thievery is rampant by the managers own admission. THIS IS HAPPENING IN BROAD DAYLIGHT! And I keep getting billed for their BS propert insurance even after providing a copy my homeowners policy stating I am covered for off property theft. AND...... their are billing me late charges for not paying for something I already have. If you value your belongings, stay away from here. read more

Prime Storage - Self Storage Near Me - Menifee, California

I have had my unit at this place for over 8 years in that time I have moved to a larger unit. Once ownership changed hands the rates increased every 3 months. I started with the largest unit is currently have at $315 a month and they continued to increase that price to nearly $500 in a short period of time. I talked to another tenant and they have the same size unit and started out at $330 a month just a few months ago. I notified them I would be I will be leaving because of their rate increases and they did not care or offer to reduce my rate or freeze it. Customer service is not good. read more

Wow. Horrible service. Stuff goes missing from storages. They have some thieves that pick locks. Cut locks. RVs getting stolen. I was there when he was reporting it. They said oh well too bad so sad. I had 3 spots with them. They raise up the rent when you have a contract. Horrible. I moved all my stuff out. Called there hotline. Told them I was out. She said it would be fine. She got it covered on her side. Woke up this am to find they took a payment out for more then the contract. read more

Be advised: Old family owners sold to new corporate owners (Prime Storage) that now have horrible service and will try to "rip" you off! I had been renting an RV uncovered space for several years and recently these knuckle heads lost my owner insurance and charged me a fee, lost my new contract, then I just received a notice that my monthly rental charge would be doubled. When confronted they made excuses and said the rent increase was to be comparable to the local area. Well fact: I just signed a new contract with another local storage facility that provides RV covered parking with all the RV amenities included for the same price and they are local family owned. I would avoid this storage facility (Prime Storage) and this corporate crap company! read more

this place is way to expensive the staff is very rude oh and your stuff will be damaged do to theft the place had more the 15 rvs broke into and they did nothing about it go find somewhere else to go read more

Beware! I am shopping for new storage and called this place because they stated they had a storage unit available for my RV. I let the guy I know I was interested in storing but I wanted to check out the facility first. The gentleman on the phone stated that he recommend I reserve it because they only had one unit. I asked if I reserve it and I don't like the unit will I get my reservation fee back. He assured me I will. The same day I went over to the unit to look at the spot. The girl at the front desk stated that Her computer was down and she wasn't sure what spot I was in. I explained to her that I was told there is only one available. She still didn't know which one it was. I then let her know they I was not impressed and would like my reservation fee back. She said I had to call back in. When I called the person answered said they couldn't help me and they would have a manager call. The manager finally called and said they don't do refunds. I explained how I stated several times I wanted to check out the security and unit before I rented and was assured I could get a refund if needed. She said they don't do that. She said she would get back to me but hasn't yet. Shame on me for believing the gentleman on the phone. They blatantly lied and then they provided horrible customer service. I would not recommend doing business with a company like this. read more