The whole process of renting storage space went very smooth and painless. The manager , Freda, is a fantastic person and very knowledgeable about the business. Would recommend renting from her to all. read more

Meh, prices just keep on going up, now it is too overpriced. I think I find another storage

I just rented a storage unit from Extra Space Storage. Ali was so helpful and kind. She covered everything and met our needs . I would reccomend Extra Space Storage on collier in Lake Elsinore Ca. Just ask for Ali, she is great Sincerely LJ read more

O Stars... Rented storage unit for 2 years from this company (extra space storage) with family furniture and precious things. Paid a lot of Money/ our payments always on time... Went to retrieve our stuff... Everything destroyed by RATS!!! I do not recommend this place. S. Customer service rude and not helpful.. It really is upsetting. AND ..... what about the units that were around us ?????? I hope they warned them... there is an infestation ..... read more

Emily, I tried to call you, but they cannot locate you for us to chat. Perhaps a direct number or extension would help? Again, poor service Trying to make it look like you are interested in resolving, yet I cannot reach you. read more

Sean the manager was super nice and helpful! Definitely recommend coming here, great prices too!

Highly professional outfit. Shaun goes above and beyond to make you feel welcome and get the best deal available on your storage needs. I highly recommend this business. read more

I honestly haven't needed a storage unit in several Years however we had a loss to our home and was in desperate need of one. I reached out to Extra Space and there was one unit available. They shared it was easy accessible which was needed given we had so much furniture and had movers assisting and shared that they would grant me a month free. There were no hidden fees, the unit was the perfect size and the site manager Christina and the rest of her team were extremely professional kind and just overall on it. These last 2 years have been rough for our family so it feels so good to experience genuine and kind people. I didn't feel like they were being sales people, didn't feel pressured, they were just simply finding the best solution for our family needs. It may not be a big deal to some of you, however it was excellent for us. read more

I was so happy with the nice lady that helped me .. She was professional, attentive, and kind!! I would recommend this place to anyone who needed a storage facility just because of her. read more

If you're looking for storage, look no more. Reach out & ask for Christina (on Collier). She is amazing!! She is kind, very friendly, & professional. She really cares for us, the customers. I've been storing here for four months & I came across an issue. I called Christina to express my concern & she was super helpful. She solved the problem & I am grateful. She is great @ what she does. I hope her boss is compensating her because she is great with customers!!!! Thank you Christina! I appreciate you. read more

I have rented with other storage companies before and to be honest they usually give off this cold unwanted feeling as if they don't actually want your business and would prefer if you left. At this Extra Space Storage facility they manage to make you feel right at home. A place where you can comfortably leave your belongings. read more

# 1482 great place for any storage needs Christina Michaels the manager very professional and friendly thank you Christina

I have been with Extra Space Storage for a couple of years now & this was the first time I've ever used a storage unit. My whole experience from opening an account to having to have my locks cut off cuz I lost my keys to moving out of the State if CA. It's been my pleasure to have used this company because everyone that I have met that's worked there have been super nice, very helpful & very professional. Thanks to all of you, DebbieAllen read more

I am new to the Lake Elsinore area. This facility was wonderful. It was clean and very well maintained. Anytime I had a question or needed help, Christina was on point! I truly appreciate her and her excellent customer service. No regrets at all about my experience. read more

I've had our company's stuff stored here for 2 years and have never had problem. No leaks or rodents. The facilities aways look clean.

A fantastic Storage place! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would highly recommend them. read more

I was in need of a storage unit and "Extra Space Storage" really helped me out! Not only did I get the exact storage unit I needed; in addition, the customer service was outstanding! Ms. Chistina Michaels was friendly, very polite, and professional. I don't normally write reviews, but a lot of times people don't take the time to tell someone that they did an excellent job! So, "thank you", Ms. Christina Michaels and Extra Space Storage for being there for me. - (written on behalf of Jesse C.) read more

I've had my mother's furniture at this storage facility for over 2 years. I never had a problem with rodents as mentioned by others. The unit next to mine leaked motor oil into my unit. Stephen was helpful in letting me know where to turn if any damage had occurred. I wish the rates didn't have to go up yearly... I have spoken to a few of the staff and they have been helpful. When I let Stephen know I might need to move out between due dates, he worked with me in getting the big unit cleared and prorated. Thank you for your help! read more

Glad we choose Extra Space storage. May be a little higher in price than others, but it is worth it. The extended hours are very helpful. Everything is clean and well kept. Stephen the manager is very nice, helpful and professional. read more

I would go somewhere else to store your belongings unless your ok with rat piss and shit on all your items. After me and my fiancé having a storage unit for about 8 months we found a house and so went to go move out all our stuff. To realize it was all ruined by rat feces. We ended up throwing away all our furniture because it was so bad. So we were wasting money on storing away furniture just to throw it away because some how rats got into our unit. Super disappointing and disgusting. read more

Update 8/20/2019 after over a month long struggle trying to get this issue resolved Helena 5star plus customer service was able to get this issue settled and even made me laugh a bit even tho deep down inside i was ferrous the should replace the manger with someone like her read more

I used this facility for the month of July during a move. I want to say that Frida gives incredible customer service. She was on top of everything regarding contracts etc and completed everything online easily and at my convenience. The facility is very clean, easily accessible and in a great freeway close location. read more

Hi I would like to thank Steve for all the help he gives us the 2nd time using this storage is very personable and he cares it is clean and secure so if you looking for place to store your belongings this would be the place to go thank you Steve read more

Debbie assisted us with all our questions and contact of our new storage unit she was kind, friendly, very helpful, and professional, and has outstanding customer service! I am happy that my husband and I chose extra space storage. I love the security and late gate hours ! read more

The Manager, David was awesome to work with! He made my transition from my home to Extra Space Storage easy and hassle free. David is courteous, friendly, and professional. Great job David. read more

Just moved back to elsinore and needed to store some things since we were moving to a smaller space. As soon as I reserved online David called to confirm and the day I moved Maria also called to make sure we still needed the space. When we got there Maria was super helpful and showed us the space and explained the process. Super easy. read more

So the staff and manager are very polite and professional and the outside and hallways are kept up very nicely which is why I'm giving them three stars HOWEVER there is a serious rat problem....I've had my storage unit for about a year and I came to check on it one day and there was rat feces and urine all over very valuable items and other things that I've had. They even managed to get into one of the plastic containers with the lid. It was extremely gross and disappointing that I had to throw away pretty much all of my belongings. So BEWARE! If you decide to store your belongings here make sure you wrap them up tight because if you don't be prepared to throw away a bunch of stuff! The other issue I have is they keep raising the price of the unit. Since I've had it the price has gone up 2xs. I'm a little indifferent about whether or not I would recommend this place because I really like the staff but at the same time I lost a lot of my personal stuff so all I can say is do your research and look around to see if this storage unit fits you best. read more

We live in an HOA area and are not allowed to park my husbands work truck in our driveway or on the street. We looked for a storage facility that my husband could access 24 hours a day because he works nights. We picked Extra Storage because of the promise of cleaness, safeness and security. He would be driving his personal truck and leaving it at the facilty while he took his work truck to work. One morning around 8am my husband drove his work truck back to Extra Storage after working all night. When he went to open one of his truck doors he was surprised by some random man sleeping in his truck. The man had several knifes and marijuana all over his truck. The man reached for one of the knives and my husband found himself fighting for his life. The man got away. My husband called the police and made a report. The man broke into the truck by breaking several door handles. By the look of the inside of the truck he was there all night. My husband had to wait for the storage office to open up to notify them of what happened. The office manager was so uncaring and actually told my husband his story did not add up. My husband had just gone through a traumatic experience and this manager was so uncooperative. Needless to say I left several messages for the corporate office to contact us regarding the incident and the behavior of the manager at the facility. Finally I got a hold of corporate only to be told that they have no control over what happens at the facility and that there was nothing they could help with. They were not responsible. So I guess that our truck is no more safer in their facilty than if it was just parked on the street somewhere. THEY PROMISE SECURITY AND SAFTEY BUT IF SOMETHING HAPPENS TO YOUR PROPERTY YOU ARE ON YOUR OWN. RENTER BEWARE!......NOT A SAFE STORAGE FACILITY. We are currently out of $500 for deductible and no truck for a week while its being fixed. DO NOT USE! MY HUSBAND WAS ATTACKED ON THEIR FACILITY.....UNSAFE! read more

I rented a unit a couple weeks ago, and Dave was very helpful and great to work with. He walked me through all the steps, and showed me to a clean unit ready to go. Thanks, Dave! read more

Just got done getting a new unit here. Stephen helped me and was so polite and efficient. I had a unit here before but lost my job and had to leave. I had a unit here for 6 years and loved it. They have great hours, the manager lives on the premises and security systems that make me feel comfortable storing my things here and accessing my unit alone. So naturally I had to come back when I started working again. And again I am welcomed by such caring and amazing staff. Thank you Stephen for your help. read more

The staff are very polite and helpful however the buildings have rats we had our storage for 7 months and as we emptied it out saw rat droppings everywhere, in all our things. Even worse as we got home we noticed fleas biting us and realized our things were infested with rat fleas in our brand new house with new carpet. What a disaster! We are getting rid of most of our stuff just to not deal with it and are now trying to get the fleas out of our home. I would not recommend this storage to anyone, sorry the staff is great but I felt disgusted about touching my own things. read more

this place is great and the manager Dave goes above and beyond to take care of his tenants. you wont find better customer service anywhere. Dave and Debbie are awesome read more

Getting my stuff out at the end of the month. Rates always going up..not willing to work with you after a year and a half. People that signed me up were great.. But changing managers too much lately. Would not recommend this place to anyone. read more

I'm moving to Perri's and need to store some extra items and contacted Extra space storage, I was very pleased with Steve at the front counter he was very helpful he have me a tour if the area and even gave me a internet special that I wasn't aware of, the facility is very clean, tons of security cameras well lit and the manger lives on site for added reassurance. I will definitely be using this storage company from now on! Daniel R read more

Debbie was amazing. She took the initiative and moved me to a closer location. Unbeknownst to her, I would be in a hurry with my father and baby waiting in the car. She went swiftly through our contract at a speed that was more than appropriate. She was ready and knew her stuff. It was one of the best transactions I've had in a while. read more

It looks like a great place. When I came to check on it there were rat droppings everywhere inside and outside disgusting. They didn't even bother calling read more

Just like the other reviews. Outstanding customer service! After I was short of fitting my stuff all in one unit, David came through and hooked me up with another unit and zipped through everything super fast. I have two units and service is great. Keep up the good work David! read more

We have used other storage company's before but found Extra Space Storage on Collier Ave in Lake Elsinore to be the best. We had to close down a business and put lots of items in storage fast. The Extra Space Storage on Collier Ave had just we what we needed and for a good price. Since loading up our storage unit, we have had to go back from time to time to take things out and put things back. Every time we have gone there, the place is clean and the employees are fantastic. Recently, we were in our storage and dropped a key to our car into a locked drop-box that we had in our storage unit (I know, what a dummy). We didn't have the key to the drop box so we couldn't get the key to our car. We tried to find something to pry open the lock box without success. Finally I went to the office and asked the employee Stephen if he had a screw driver or something that could help. Stephen immediately went to a storage unit (where Extra Space keeps their own stuff) and retrieved a screwdriver. We were able to get the lock box open and retrieve our keys. Even before I could walk back to the office, Stephen came down to ask if the screwdriver worked or if there was anything else he could do. WOW. It was hot, our keys were locked in a storage box, and we were standing in a metal storage unit. Needless to say my patience with our situation was gone. And then, Stephen turned our day around with his helpfulness and positive attitude. We are glad we chose the Extra Space Storage in Lake Elsinore on Collier Ave. And you should too!!!!! :)))))) read more