Robert started off as a friendly guy. We were trying to unload a 26' truck on a holiday weekend. He…read moresaid he had a bigger job booked later, but could do our job if we started early at 7am. The day of the move he called to say he was running behind, but "don't worry, we'll be there". This was the last communication I had with him. I was sending him texts like a needy girlfriend. He completely ghosted me after that and then blocked my number. I would not count on Robert or Elite Moving to move a dog house!

I called and spoke with the owner Robert on Thursday for a move the following Wednesday. On…read moreSaturday I sent some follow up pics to make sure the truck would be big enough. On Monday and Tuesday I sent follow up text asking for a response if they were still coming or not. Around 1pm on Tuesday I get a message " I'm sorry I've been so busy". 7pm comes and I get another text message saying they have a truck and can make it. Obviously since I had no confirmation and a house to move I booked with another company. If you're that busy don't book appts. Absolutely horrible customer service.

Since our move typically only takes 2.5 hours, we initially booked a company that charged by the…read moreminute for our move from storage to a new house. Due to delays in closing the house, we had to cancel the movers we had scheduled and scramble to find last minute movers. Since we had used 24/7 moving in the past, and they still had a pretty good rate, we booked them again for this next move. Thank goodness for their flexibility! However, on the day of the move, the movers showed up 1.5 hours late. We didn't get a call or anything with any updates about this delay, so that was unprofessional. It ended up working out because my boyfriend noticed a spill in the storage unit, so he had time to clean up before the movers came. Movers for the most part worked pretty fast, and they were nice. The unloading to the house took less than 30 minutes. However, we did notice some of our items were broken (the back of the dresser was chipped). After these two experiences with this company, I'm not sure if I would recommend them if you have other options. Addendum: received some unkind messages from the manager claiming I had lied about the situation. I do acknowledge that Jay had told me back in November that the movers needed to come at noon because they they had a morning appointment, but this was for our first move on 11/19. For the 12/11 move, I didn't receive any notice that the movers could be late, and I was told that the service fee could not be waived (we did pay the additional $50 fee on top of the hourly rate as indicated in the screenshot). After speaking with Jay today, it looks like the service fee was supposed to be added on top of the $50 travel fee. I did my due diligence to estimate the quote in writing, and also briefly spoke to a gentleman over the phone a few days before the move to confirm the rate. I didn't get any notification in writing or over the phone that the estimated cost I thought I was supposed to pay was incorrect. This was a misunderstanding on my part. In the future, I would recommend better communication when movers are running late (a simple call 30 mins in advance would suffice) and better communication regarding estimated costs for moving.

Juwan and Shawn exceeded all our expectations. They were so hard working and polite and treated…read moreour items as if they were own. Not a single items was broke or scuffed and they made a stressful situation so much smoother. I could not have asked for a better experience and the care that goes into their job shows ! The person i worked with to schedule was so communicative and handled all my questions without me ever feeling like i was a pest !! There was never a single text that was not responded to within minutes in most cases. I highly recommend this company and their prices CANNOT be beat!! I was shocked at how reasonable they were and they hustled to save time and money which is not common in movers. I would and always have recommended their service to my family member looking to move soon !

I reached out to Murrieta Moving on a very short notice and was immediately assisted. The help I…read morereceived from admin during the request process was seamless and effortless. I was appreciative of how quick the process was. They gave me an hourly rate which was unbeatable so it was a no brainer. On the moving day, John T. And Kolby arrived on time and with a smile. Both John and Kolby were very professional and got to work right away. They made moving heavy objects and furniture down a flight of stairs look effortless. They positioned everything in the storage space how I initially told them I preferred it to be. If you are looking for an expensive and poor moving experience, then Murrieta Moving, is not for you. If you are looking for a great price and excellent movers, then go to Murrieta Moving and ask for John T. And Kolby!

In response to my complaint, the business manager stated below that they'd "do better" and that…read more97.8% of their customers have no complaints. What he failed to mention is that this company proceeded to try to extort me after I filed my original complaint. They accepted responsibility for the damage and said they would pay my claim - IF I TOOK DOWN MY NEGATIVE REVIEW AND AGREED TO NOT LEAVE ANY FURTHER NEGATIVE REVIEWS. I'm sorry, but wait....you damaged my stuff, and you admit culpability, but you won't pay me back MY MONEY and for YOUR DAMAGES unless I sign an NDA? Guess what, fellas? You don't intimidate me, and you can keep my money. I'd rather have everyone know how careless and unscrupulous you are. How many of that 97.8% were also extorted with an NDA? Folks out there in Yelp-land do not - DO NOT - give your hard-earned money or trust to this company. Please!

Hired this company for a local move in March from Menifee to La Cañada Flintridge and all I can say…read moreis they were great! Moving is so stressful & with the experience of a bad move in the past I was very nervous but this move went so well! Jason was very professional and came out to my home for a free estimate & set things up. The three guys who came out to move us Mason, Tyler & Maurice were fantastic! They were on time, professional, knew how to pack up the truck without damaging anything, they were fast & when they were off loading they placed things where we wanted them. They work very quickly so that was a plus. Also they answer & return calls & emails! They are honest with pricing, no hidden fees! I was very happy with their service & would recommend them to anyone!

This moving company was extremely late and it was downhill from there…read more I called them and although they emphatically apologized it was to no avail. I was asked to send pictures of the furniture that was damaged. It's been 2 months and I never back heard from them. I believe in supporting small and local businesses however I cannot and would not recommend this company.

I wasn't sold on hiring movers at first. I had my reservations, but Golden Sun Movers changed that…read more Fabian and Antonio showed up on time, introduced themselves, set up clear expectations, and started the move. They were super easy to talk to--friendly, respectful, and overall good vibes. They worked efficiently the whole time and I never felt like my time was being wasted They made the whole process feel simple. I went from being unsure about hiring movers to being with my decision. Shoutout to Fabian and Antonio--they were amazing.

It is with great sadness that I have to give this company a 1-star rating. Not only did every time…read moreI walk downstairs to my car during the move I see one of them standing around on their phone, not to mention the 3 - 20 minute poop breaks one of them took in my bathroom 2 times at my old place and 1 time at the new place. It was disgusting. The same person dropped my large mirror on the way upstairs where it was unfixable. As the frame was damaged. And they would only cover $100.00 when the mirror was worth so much more and I sent them cheaper versions from Amazon and they would not do it. Now here is the most heartbreaking part. I am missing two gold diamond rings and 1 fake cubic zirconia solitaire ring out of my jewelry box. I know exactly where they were when I put them in the jewelry box for the move so I can unpack them from the jewelry box at the new place. I ware one of them every day but didn't want it to get damaged in all the moving. One of the rings my brother gave me before he passed away and the other was a starting over ring, I bought myself. And the zirconia was just another ring. No value. I have moved many times in my life, and I have never been stolen from and the time they took to move a one bedroom apartment that was only 20 med boxes, small couch, coffee table, tv stand, Mattress, dresser, 2 nightstands, and a chest drawers, 2 rolled up carpets and plant and a 30 minute drive took them 9 hours. The previous days I moved my entire kitchen myself and the bathroom to save money and time. I was charged $1500.00 for a one-bedroom apartment to another 1-bedroom apartment. I was only charged for 5 hours from the previous 3-bedroom house to the that apartment by another company with the same hourly rate. $730.00. I spoke with the police on this matter and am not sure about pursuing this because I will never get those rings back. That is hardest part of all this. I feel so violated. My brother is no longer with us to replace another ring. So, I would think twice about using this company. The sad part is I saw so many good reviews and that is why I called them. But maybe these two guys were new. Either way my property was stolen and can't be replaced. So, think long and hard before using them.

This is the email I got today. His phone is now on but he's not answering any texts or phone calls…read more Dear Valued Customers, We hope you're doing well. We are writing to update you about the refund of your deposit for the moving service you booked with Willie Jay's Moving Services. First and foremost, we would like to extend our sincerest apologies for any inconvenience caused by the cancellation of your move. We want to let you know that this was not an intentional act in a guise to scam or steal money without rendering service. For years, we have upheld an excellent reputation in town because of our outstanding service to countless community members. Unfortunately, this is our company's first time in this position. We're aware that we should have handled this matter more quickly. Unfortunately, we must inform you that Willie Jay's Moving Services has faced unexpected financial challenges, leading to the difficult decision to cease operations. Consequently, we promise to refund you on specific dates, but we simply cannot. At this point, we want to set realistic expectations to avoid continuous disappointment. We are actively working to resolve this situation, and we anticipate being able to issue refunds within the next 4-6 weeks. Your patience and understanding during this time are greatly appreciated. We know this is different from what you want to hear. We also acknowledge that the trust is broken because of our previous history of handling your move. We ask for your patience as this is the best solution to put us in a position to do the right thing. Once again, we apologize for any inconvenience caused and thank you for your continued support and understanding. Warm regards, Isaiah Johnson Owner Willie Jay's Moving Services

I have used Willie Jays 4 times! They are on time and complete the job as promised. Any issues?…read moreIsaiah will make it right. One move from Santa Monica to Murrieta, one move from Wildomar to Murrieta, another two moves from Murrieta to Menifee. So you see long or short distance these are the guys I'm calling. If I need to move again I am definitely calling Willie jays!!

HUGE help on our moving day. I'm currently six months pregnant and everyone who could help my…read morehusband and I was no longer able to. Even though, it was sort of last minute (3 days before moving day) they got back to me within the hour and confirmed the date, time, and quote (they were very clear about pricing and no hidden fees). We had a one bedroom apartment (first floor) and moved to a two bedroom apartment (second floor). They worked non stop from 9:45am-4:45pm. Movers were super friendly and made sure everything was being placed in the right way. Greatly appreciate their hard work!

The project included moving a large/heheavy glass dining room tabletop as well as hanging a large…read moremirror onto an existing wall cleat. Crew arrived on time, handled the items with care and completed the work quickly. Very satisfied.

Daniel & his team went above & beyond to communicate every step of the way, they were careful with…read morethe items, very respectful & moved my furniture as if it were their own items. He was reasonably priced & overall a great experience! I would 10/10 recommend him & I would 100% use him again! Thanks guys!

I had a really great experience with Daniel and his crew at In Motion Moving Company. Moving is…read morenever easy, and although the job took a little longer than I expected, everything was handled professionally and smoothly from start to finish. During the move, one of the crew members accidentally broke my desk, but what stood out to me was the honesty. He told me right away, and Daniel immediately handled it with integrity. He deducted the cost from my bill and told me to order a new one, and he'll personally come back to put it together for me. That level of accountability and customer care is rare and speaks volumes about how he runs his business. Daniel was very responsive and patient throughout the entire process, the pricing was fair, and overall the move went as stress-free as it could possibly be. I truly appreciated the professionalism, transparency, and follow-through. I would absolutely recommend Daniel and his crew to anyone looking for reliable movers.