Guy showed up 10 minutes late to open then acted like I was inconveniencing him by even being there. Walked right out. No thanks.

I sent out 25 graduation invitations using their USPS slot/ box, thinking this has to be better than using my mailbox. Come to find out a little over a week, no one received the invitations. I thought that was strange, so I decided to stop by and ask what happened. They said they dont know and for me to check with the post office I thought that was bizarre! I mean, they choose to be the middle man, and i get screwed. So I had to go buy 25 more invitations, labels, and postage. This time, i decided to mail them from the post office themself, and guess what?! They all received the invitations. I dont believe in coincidence. i believe postal annex lost my invitations. I won't be using them for any of my shipping needs read more

Person in the morning had an attitude. Just asked one question and was rude with his answer like I was dumb. Leave your problems at home don't take it out on the customer. I've done business here and always friendly except today!! read more

Manager was very rude and made discriminary comments to my wife trying to turn in an application for employment. THE BBB WILL BE HEARING ABOUT THIS read more

PostalAnnex+ - Shipping Centers Near Me - Lake Elsinore, California

Very helpful I had gotten the wrong live scan and they helped me correct it and gave me a refund on the services!

This store never opens when they say they do AND ITS SO ANNOYING for a busy business owner who doesn't have time to sit in front of the building waiting for someone to get there MULTIPLE TIMES. I have to drive down the hill and go to UPS because no one shows up at 9. read more

Shannon is awesome, she puts her customers first. I enjoy coming here then a regular post office. Thank you for always being so helpful! read more

I love this place. We don't exactly have a convenient Post Office so this is the next best thing and it's just around the corner. Plus the staff is the bomb! Really friendly and helpful! read more

PostalAnnex+ - A friend sent me these flowers there thinking that was my address so they called me to come pick them up. Beautiful surprise! - Shipping Centers Near Me - Lake Elsinore, California

Worse ever!!! Lady messed up my live scan print and my Wife's as well.. We were charged more than it should have been. Also missed a vital check which was needed on my form in the first place. After realizing the error I called them to let them know to which the employee made it known that she did not "mess up" so much so that it was aggressive and rude. Now being defensive she cuts me off repeatedly..all signs of someone just covering their own butt..I went to another postal annex got it done for less..asked how this mistake could have happened and we found out that yes! it in deed could have only been done on their end during processing payment. So the kicker is after a day, the place wanted me to come in to redo the whole thing..and still charge me for the state processing fee because they are too cheap to eat the cost to mediate the whole thing. This was the solution from the supervisor which I still now even doubt is involved or contacted about this matter. So let's recap..neglecting employee which blames training for program makes actual mistake, sees the problem doesn't offer a solution for guest, instead dances around it for self preservation, and is clueless on how to address the situation as a whole for immediate remedy..just a nightmare.The employees name is Shannon..she'll be rocking the CBD dispensary shirt every friday while mishandling your items!!Thanks!! read more

Great customer service! Every postal annex I've been too is always great! I frequented the one in Diamond Bar, Lake Elsinore (got my documents notarized 2x there) and the one in Ontario is great as well!! read more

I have used Postsl Annex stores in other cities. I typically have a good experience in all of them. Today here at the Canyon Lake store was exceptionally great. The young lady behind the counter, boy did she help me out. She put my daughter stuff (cloths) in the exact right size shipping box, all packaged up nice and neat. Showed me a couple of lessons about how to tape my package properly. She was extremely helpful. I want to say thank you to her. I really appreciate her great attitude. We talked about counterfeit money because I also have a business. She was nice enough to give me a pen to verify authenticity of $100 and $20 bills. I thought that was very gracious and polite. Well gotta say great service great people, 5 STARS ALL DAY EVERYDAY!!!!!!! Tim read more

Slow service, Does not open on time, only 1 employee to help multiple customers. Would not recommend this place

great staff each one of them are so gld to help friendly and knolwegable very fast and efficient always friendly

Unfortunately this isn't a good review:( Not sure if the woman working behind the counter was having a bad day, but regardless, you should just be nicer to people. I'll leave it at that. Packages made it their destination read more

PostalAnnex+ - Shipping Centers Near Me - Lake Elsinore, California

I always frequent this postal annex since I moved locally. All the girls work really hard to get you in and out. I have gotten notary service. I have sold things on eBay , and have had no issues. I went today to try to overnight some papers. They already know me, and always try to save me money. I notice people get really impatient. If you want things done right you have to be willing to wait. In my case I refuse to go to the post office on Central. The wait is horrible good luck finding parking, to save $3 to $4 no thanks! read more

Was in and out fast! Very nice and professional. Elissa was ultra nice and really courteous. My go to postal annex! Thanks!

We always use this postal annex for all our mail and packages.Jared is so helpful and patient and goes above and beyond to help his customers. read more

This postal Annex employee especially Adrian is so nice and helpful. He guided me step by step for the renewal of my passport by mail. Thank you, Adrian god bless you! read more

Highly recommend! Staff is very helpful, super kind to everyone! I was there on the morning of 1/18/23 and the young man (I didn't get his name) was so nice and accommodating. He was very personable and professional to customers and even to the delivery staff making sure he offered them water before they left. Wonderful service! read more

Way under staffed under qualified and rude. The lady working Saturday Feb 27th was way over head slow, zero customer service. Since I had several packages she made me wait while she did a notary where she was obviously way under qualified for, as customers piled up after making me wait 10 minutes she decided to take other customers before she would get to mine, perhaps it entailed actual work above and beyond her lazy under qualified self wants to or could handle. When I brought to her attention I was next she decided to rudely admonish me in front of customers and told me to "go to Canyon Lake" instead and told me I can talk to the owner Cindy. Cindy if you read this your business and your employee needs to learn what true customer service and quality service entails. Yes I will go elsewhere and so should everyone else. I wouldn't mail a marble down the street from this business. Canyon Hills needs and deserves a quality Postal Annex not a third rate wanna be post office. I would give it Zero stars if I could. BUYER BEWARE DO NOT USE THEM. Over priced under staffed not qualified. read more

My daughter did not receive her Christmas presents because they used FedEx. Her address is a PO Box and apparently FedEx does not deliver to PO Boxes. I contacted FedEx, they sent it to her PREVIOUS address, and of course the people that live there now said they never got anything! So the PostalAnnex employee made a mistake (a big one), but mistakes happen. What is most upsetting is that Postal Annex is not offering any compensation for this mistake. They wouldn't even return my phone calls. I finally got through to them through email. I was hoping for just maybe a shipping credit. They offered nothing. Terrible customer service! read more

Yes I would recommend this place, Is very easy for me and the staff is very knowledgeable and very kind.

This store has a horrible mark up! Wanted to mail a Medium USPS Flat Rate box which at the post office and online says it's $13.60 however they wanted to charge me $22.90. Why the $9.30 mark-up? I will make the drive to the Post Office. read more

PostalAnnex+ - Shipping Centers Near Me - Lake Elsinore, California

On the three occasions I've come here, I've has great customer service. The staff is very professional, helpful and extremely kind. I've never had any issues. I'm glad have a place like this so close to home. read more

I love this postal place!!! They take care of their people and treat you like family. Its all smiles when you walk through the door . I usually come in for notary , which is quick and made easy. They take care of your packages and give you many opinions to choose from as far as shipment . I usually come in morning time, Nina always takes care of me. I love comming in here and support local businesses!!! read more

I moved here exactly 2 years ago. I had alot of things still with Escrow that I needed help with. They have been my lifesavers. I have sent eBay items to important SSI documents, and they have always been very helpful. I made the mistake of going to the post office off Central I'm not sure I saved any money the line and parking was horrendous. The one thing I will always remember when the pandemic started I didn't have a mask and the owner was so kind she gave me one. This meant so much because my grandma had just passed away, and I could see they really cared. Today I felt bad that I have never written a review. The owner saw me waiting and opened the door for me. It was past closing. I really needed to send out some items, and she was kind the entire time. I'm not sure what people expect. I personally have a strong attitude, and if I don't feel like someone is doing a good job I will say it. All the girls working there have always tried the very best to help me. read more

I love this place I need to ship something and I was putting it off to last minute but just 5 minutes away. I found this place and the staff heLped me so much it was the best experience ever fast and easy bout a box and everything there I was amazing. Thank you so much for your help! I am definitely coming back! read more

Trust me, it is worth it to go to the Post Office. Way overpriced. You also need to get your tracking and receipts here because I have lost several packages using them. There isn't anything about this place that I would recommend. They've lost four packages in the last two years (you'd think I'd learn...but nope). Overpriced and unreliable. read more

Always so nice when doing drop off for returns! Always do my returns, shipping and live scan with them. Everyone there is nice and helpful

Sent a small box to my son currently at Army Basic Training at Fort Benning, Georgia. I was charged over $30! When I questioned it, the lady couldn't really explain why and that she felt it "might have something to do with the address", which is a weird military address. She even stated, "I've sent bigger, heavier items to the east coast for much less". Yet she made no attempt to investigate a cheaper alternative or the correct way to address the box. Very poor customer service. Will not be returning. EDIT: Looked closer at my receipt. She sent it FedEx Ground. There was NO mention at all that she was sending it via FedEx. I would have refused it if she had. read more

Worst customer service! Take your business elsewhere. They lie about their availability for live scan and will not take care of you after they tell you to come back. read more

Very rude and incompetent staff that has no knowledge of how to prioritize customers' needs. I was waiting in line for over 10 minutes due to a customer in front of me not knowing what they need. This customer had to call someone to confirm which product, which took forever. All while the line is getting longer and longer. I just needed to ring up a stamp, which would take no more than a minute. But when I asked the lady if she could ring me up real quick, she rudely said no. Therefore I had to walk out empty handed, to another postal store, which made me late to my appointment. Save yourself some time and stress by going elsewhere. read more

Always great customer service here! Plus they have all Kinds of cute Knick knacks for little gifts and Pop it's for your phone. They work with you for least expensive mailing of items & copies etc can even email Documents for printing! read more

I need to say on the first week of August I went to this annex post office to renew my husband's passport. The lady there was very nice & helped me & told me she has experience on renewing a passport. she told me the amount so I wrote a check right then and there for the passport. She was really helpful but she was incorrect short by $12.50..a letter was sent to me by the passport dept. Requesting the remainder of the money on 10/20. I would not recommend you to renew your passport there go to the official post office and get it done there if you want it done correctly! This delayed the passport & I am praying that it gets here ASAP. Very Disappointed!!! read more

I have to say I gave this place two chances and they mess up! 1. Mailed a package they weigh it I paid them and it was return to me cause it didn't have enough postage! 2. I went to have a paper notary it came back to me cause they didn't put the notary seal! Didn't offer to pay for overnight postage on this important documents. I will never go to this place again! read more

I came in late afternoon for my loan documents notarized. It was almost the store closing time,but I must finish them as soon as possible. The girl was very nice and patient. She did notary job carefully and copy all docs for me. Then sent out by overnight envelope. When she closed store. It was almost forty minutes after their regular closing time. I really appreciated it for a very helpful service. read more

I love Shannon! She is so helpful and is always so happy to be at work! I love her positivity and I will continue to go there!

The folks here couldn't have been more gracious and friendly. Great service and an obvious desire to be as helpful as possible. The store itself was clean and well organized. read more

They lost my fedex envelope with a clients check. Irresponsible!!! I had my daughter walk in and hand them a fedex envelope while I waited in the car. The Asian girl behind the counter told my daughter to put it in a bin with a pink sign that said mail going out. This was Friday 7/31 on Tuesday 8/4 fedex did not have the envelope information. When I called this postal annex to speak to someone they took my phone number and tracking number then told me they would call me when they tracked it. A woman calls me to ask me what my question was??? I repeated to her what happened she replied that bin was the USPS pick up... I asked her how could this happen? To check her video camera since she kept asking me for a description of the girl behind the counter on Friday. USELESS! All other postal annex stores take the envelope when it is handed to them. Any employee should know the difference of regular mail envelope and Fedex envelope. read more

Your charging $18 more than the post office is for the same box? And your rates are higher according to your employee because the post office "isnt doing so well?" Ill wait at the post office from now on, and will make sure that all of canyon hills is aware of your outrageous shipping costs. read more