They don't deserve the one star. They are thieves just taking association fees and keep increasing the monthly dues. They contract with their own family/friends for repairs of property and insurance contracts. It is very hard to pay these fees that keep increasing. They are very good at fooling the board members. There has to be some accountability by law for what they are getting away with. read more

Thank you to Jacqueline Enciso for all the help as a new community member. I have never worked with someone in an HOA as helpful as Jacqueline. read more

Prime has been our HOA management Co for many years. They are always responsive to our community needs. They are supportive and communicative. I highly recommend! read more

Prime Association Services provides management services in support of our Homeowners Association (Mahogany Hills in the unincorporated of Riverside County in Murrieta). They are not the HOA, they support the HOA with the day to day operations. The HOA are the homeowners and the Board of Directors they elect who are also homeowners. Prime Association have been thorough, cost effective, excellent follow-through, good monetary controls and maintenance of key contracts. I have worked first hand with them both as a homeowner and also being an elected Board Member/Director of our homeowner association. Prime has been key to support our community by monitoring compliance with our CC&Rs which supports the retained value of our homes. They have also been very supportive in bettering our community but providing positive recognition and social events for our community homeowners. Overall, the community has been well maintained, though there are a minority of homeowners who ignore the CC&Rs. These are the ones who usually complain. But, overall, the homeowners are doing a good job. Unless an identified violation is major, issues are typically first noted in a courtesy Thursday letter and that provides more than enough time for a homeowner to attain compliance before any fines are imposed. Also, the homeowners are given an opportunity to address their compliance concerns to the Board before a fine is imposed. Prime supports the Board and the Homeowners Association during this process. They are also available to be contacted during off hours to address emergent issues within the community. Our Community Association Manager is Angela Pritchett. She has been outstanding, engaged with the homeowners and Board, excellent communication, very responsive, extremely organized, technically very capable quality minded, customer focused, represents the Association and Prime in an excellent manner. As a homeowner and Board member, we have been very pleased with her performance. Additionally, her direct management, Vice President and supervision at Prime, Courtney Kisner has also been extremely supportive and excellent. Overall extremely pleased with Prime Association Services! read more

Prime Association Services - Mahogany Hills Homeowners Association in Murrieta CA. Expertly managed by Prime Association Services. - Property Management Near Me - San Clemente, California

I have worked with this company for years and all of their staff is always helpful and friendly. A pleasure to work with.

I've been in this community for under a year and this is my first HOA experience. As of today, I have no real complaints. My HOA contacts are quick to respond and provide me with what I ask. Helped quickly support through some billing issues that took place and I have not experienced the problems I see below in some other reviews (albeit they all seem to be from years ago so maybe they improved drastically) So far so good for us! read more

We purchased in a neighborhood that was managed by Prime. We didn't start off in a very good place but it was not the fault of the management company. Extremely confused and frustrated, I reached out for some help and Angela was amazing. She took extra time to go back and research where we went "off the rails" and helped me get things back on track. I am extremely impressed that they typically respond quickly and work hard to find a resolution. Very happy. read more

Scam artists. They will take your money and not use it to fix up the common areas. We will in a HOA in Florida and everything is overgrown, trees not trimmed, streets slopped with wet leaves all over, speeders, the list goes on. Place is horrible. read more

I would give this place a 0 star if I could. They will ruin a community with their parking regulations and make you feel like you're renting an apartment. I pay $5000 a month to live in a townhome in vista only for my husbands car to get broken into because we have to park on the street due to their IDIOTIC rules. You should all be ashamed of yourself you are the WORST!!!!!!!!!! read more

This company holds others accountable for meaningless items and then turn into crickets when they are at fault. Our mailboxes have been broken into 2xs in the past year and it is just not their responsibility. Even though everything else in this community is. We pay them to do nothing. BUY YOUR HOME FROM ANOTHER ASSOCIATION!! From: Lisa Nesbitt lisak052271@gmail.com Sent: Saturday, January 28, 2023 3:07 PM To: Gesselle Valle gessellevalle@theprimeas.com; Courtney Kisner courtneykisner@theprimeas.com Subject: 14434 Bottlebrush way broken mailboxs Hello I am writing for an update on the repair or the mailbox. It has been out of service for over 2 months. Is there any plan to repair this in the near future? Thanks Lisa Nesbitt Matthew Jeffrey 3:56 PM (3 hours ago) to me, Sara, Courtney Good Afternoon Lisa, Thank you for your correspondence. We understand your concerns. In cases of mailbox break-ins and damage, unless they are completely damaged and in need of a full replacement, they are not Association responsibility. When they are broken into and locks broken, depending on which lock is broken it is either the USPS responsibility to repair the rear lock and parcel boxes and should it be the front lock these are homeowner responsibility for which the homeowner needs to schedule with the post office to compete the lock replacement. Please let us know if there is anything else we can assist you with. Thank you. Kind Regards, Matthew Jeffrey Administrative Assistant A picture containing text Description automatically generated Phone: 800.706.7838 Fax 800.706.7858 www.theprimeas.com 27290 Madison Ave, Suite 300, Temecula, CA 92590 2903 Calle Amanecer, Suite 130, San Clemente, CA 92673 77-711 Flora Road, Suite 212, Palm Desert, CA 92211 11440 West Bernardo Court, Suite 325, San Diego, CA 92127 To pay your monthly assessment or set up E-Statements, please visit our website: https://www.theprimeas.com Click "Pay Your Bill" Text Description automatically generated Logo Description automatically generated A picture containing text, sign, outdoor, clipart Description automatically generated Text Description automatically generated read more

Where do I begin prime association services employees have been nothing but amazing. I've had the pleasure of working with Courtney, Angela, Jennifer and Mary. The quality of service is impeccable. I have been on the Board of Directors for over 10 years. Angela now is in charge of our account and she has been for a while. Angela communication skills are impeccable and consistent. We can get in touch with her anytime by emailing her and she responds quickly. The Company and Angela are very professional as is everyone who works for that company. Angela Gets involved with all of her accounts. If she does not know the answer, she knows exactly where to get it. Angela is extremely knowledgeable and does not hesitate to help out her accounts no matter where they are. Angela also helps out the planning of events for the community. This includes Yard Sales and Decorating Contests etc., it is a pleasure working with Prime Association Services and we continue to plan on working with them for a very long time as long as the quality of service that we have been receiving now continues. read more

Amazing and Professional and solve my issue everytime we interact.. keeps the community informed on all upcoming events as well as ensure the properties are and landscaping is taken care of. read more

I read a lot of bad reviews about this HOA. Sad to say, they are my hoa as well. They hired someone to clean our windows and it's the worse job ever but apparently the homeowners paid an arm and a leg. We pay a monthly fee of $300 w/ no pool, no clubhouse, NOTHING. The only thing we have is the small landscaping outside of our property, a little tot lot that literally no on uses etc. The customer service doesn't even know what customer service is. They are so rude! If you read their reviews, it's all about bad customer service. I totally agree w/ these frustrated homeowners like myself. read more

Terrible terrible terrible. They are full of threats but only choose to enforce rules on certain people. I've put my home on the market that I've only been in for 2 years because I'm so fed up. They are more worried about people putting holiday decorations out than addressing the real issues in the community. You're constantly harassed while real issues in your community are ignored. Stay away!!!! read more

Seantell Morron: Community Association Manager I had the great pleasure of working alongside Seantell during my board term of my community's HOA (Tavara Ridge). Seantell and her Prime staff are great to work with. Seantell is extremely knowledgeable and professional. She's responsive to community members' needs and provides prompt resolution to any issues brought to her attention. She's on top of all the community vendors and ensures all their account commandments are met or exceeded. Seantell is a great asset to Prime, and together a good team. read more

I would think long and hard before using this company... YOU WILL DEEPLY REGRET IT. Keep looking through the reviews posted and you'll see a common theme and a common name (Michael). Took on a property I was at and totally wouldn't respond to ANY communication. When it comes to management companies, the one thing they need to be good at, the one skill they must master, is the very thing this company lacks... Good communication. Often times boards are looking for a cheap management company, and that is exactly what you're going to get here. I have no doubt, based on my experience, that will come back and bite you in the end. Boards have many management companies to choose from, so choose somebody other than this one and save yourself the headache. read more

Avoid this company at all costs! It's 2021, why are you still sending paper bills?? Online experience is horrible and customer service is even worse. read more

I was on the HOA board for my building when this company so mishandled fire equipment testing and reporting that the City of Los Angeles filed a CRIMINAL referral naming me, other board members and Prime's staff. Cost us a fortune in legal fees to get out of that. But wait! There's more! Michael M. was our manager and later area manager during this period. When he was our manager, I found out he let the ground-floor bar use our gym restrooms when their restrooms overflowed! I brought that complaint before the board but Michael dodged board rebuke by announcing he was leaving as manager to become area manager. Talk about failing upwards! Also never liked that we were buying our insurance from a company owned by the husband of the owner of Prime. 1-Star rating is too good for them but I can't rate any lower. AKA theprimeas.com read more

Prime Association Services - Criminal referral described in my review. - Property Management Near Me - San Clemente, California

Angela really helped me and my family out in a time sensitive situation, and has been nothing but nice to us. We thank you, and the rest of the association for sure went over and above. read more

Complete garbage. I was a tenant in a building that they are the management company for. Incredibly unprofessional and unresponsive throughout the duration. Specifically calling out Mike Mitchell - he is not helpful in resolving issues and contradicts himself constantly. For example, they have a 'process' that is required to be followed for move-outs. It states that the party sends a $500 check to be deposited and then a new check will be issued for refund. They were adamant that I send the check per their process. Turns out they never cashed it, lost it a few times. I thought things were going smoothly when they said they would mail it out. Then Mike forgot any previous conversations (documented in email, via the active thread we were discussing) and took it all back. Long story short, completely disorganized and unhelpful. They do not follow their own processes. Avoid at all costs - HOA or property management. read more

I wouldn't work with this company. When I questioned the owner / assistant (its a little confusing if there are actually employees or just alias) for a charge, the response on email "we can charge whatever we like". Eeeks. Not a company with ethical values in my opinion. When a statement arrived without a company phone number or email again I questioned - with no response. Overall I would stay away. read more

Horrible customer service! Misty when you first call is so rude and gives you so much attitude for no reason. I highly advise you hire someone else that cares and loves their job. read more

On Friday, May 24, 2019, I noticed our garage door opener/closer was opening and closing our neighbor's garage door! I also noticed there was never a car in the garage so assumed our neighbor was away for the Memorial weekend. I put a note on their door leading into the house explaining the problem and leaving our phone number. I also told them we would make sure their door stayed closed. I knocked on their front door hoping someone was home. I also knocked on the neighbor's doors on either side to see if they had a contact number, but, no one was home. I called Prime "after hours" number and the lady took down my report and within minutes I heard from Lia Gomez, CCAM, our new Community Association Manager. Lia contacted the neighbors and they returned home the next day where he re-programmed his garage door code. In the meantime, I also heard from the company who issued the door openers telling us how to reprogram. Lia kept in touch with me throughout this holiday weekend and I was very impressed with her follow-through and caring attitude. This association is lucky to have her on board. For the five years we have lived here we have been more than pleased with the management of Prime under the watchful eye of Crystal Griffin, who recently moved out of state. read more

Horrible customer service and rude Managers. Yesterday, I received a call from a property manager Kizzy Bell. She was very irritated over a tenant parking issue. When i asked her to repeat the question, She literally yelled at and insulted me. This lady has no place in customer service! I made several complaints and supervisors did nothing! read more

They deserve a negative -5. This is the absolute worst company and home owners association. DO NOT give them your business. They are unresponsive, rude, do not follow up, bully people, very condescending and nasty. They have been a nightmare since I bought my home and now I have sold it because I cannot stand them another day. The board of directors needs to fire them! They disgust me and all my fellow homeowners read more

Horrible customer service!!!! Horrible Community management. Especially during this pandemic. No care for the community and the fees they pay. So disgusted with how they treat owners. read more

Literally the worst HOA management ever. I am specifically talking about Angela Pritchett and Misty Espinoza. These two woman have the worst attitude EVER when you bring up an issue in regards to your home. The amount of attitude I get on the phone or through emails is laughable. If you hate your job so much choose another career. Anytime you bring up an issue with them, it is a constant uphill battle to get anything achieved. Or they send someone out when you aren't available and blame you for not being there. Why are we paying so much for a terrible HOA and they don't provide any support to the community! AVOID AT ALL COST IF POSSIBLE! read more

Very bad customer service. Over charged. I don't recommend if anyone are looking for a good Property Management Company. Don't hire them.

Prime Association and Lia Gomez have been great to work with. I recently had package stolen from my front porch. Upon notifying my HOA, Lia was prompt in answering my questions and concerns. Instead of receiving corporate jargon, she was actually respectful and gave great advice in ensuring it doesn't happen again. I'm confident that if I go to her and Misty with any issues that they'll have my best interest in mind and actually answer my questions. read more

Lia Gomez, a community association manager, has been an absolute dream to work with. She is always so helpful and prompt with her responses. We always feel confident that any issues that arise will be properly and swiftly handled with her at the helm. read more

Sorry it's not possible to give a negative star review for this horrible company, terrible managers and the worst service you can buy. You're making a huge mistake if you hired this company to manage any property. The managers are rude, lazy and DO NOT REPLY TO EMAIL. Our HOA manager Trey STANDBACK voice mail is always full and he is TOO BUSY to do anything. They only will reply to board members and ignore all the townhouse owners. They overcharge monthly dues and use the 60% annual reserves as they please. I cannot get any proof that our reserves are even in our account. read more

The company keeps good eyes on our community to make sure it is clean and neat, which helps improving property value and makes residents comfortable. Angela in the company office is very nice to help me on resolving requests from HOA. read more

I have the same experiences that other reviewers wrote above. The customer services are terrible. The property manager we have is Ashlee Lhotka, and it is almost impossible to get any response or assistant from her. I thought maybe she has some personal attitude for me for some reason, but after talk with some other home owners, I found out that we all have similar experience. She simply ignore our complain emails and phone calls, no matter how many time we tried to get hold on her. The Prime Association services does not even provide the most basic customer services to their clients! They do not even deserve 1 star. Ironically, on the only HOA meeting we had so far, Ashlee said " If you have any problem regarding this community, please feel free to contact me and report it to me." Seriously?! read more

I recently noticed that a sprinkler in my front porch area was broken and made a huge mess that wouldn't even allow me to open my front door when it went off. I emailed Lia Gomez, our new community manager, over the weekend (after hours), and to my surprise received a response from Lia within hours assuring me that it would be taken care of immediately. Early Monday morning I received another email from Lia stating that the problem had been taken care of. I was very impressed and satisfied with the timely response and resolution of the problem. Thank you to Lia and the HOA landscapers for working promptly and efficiently to resolve this issue! read more

Horrific, The worst! they NEVER return phone calls or emails . We contacted them for maintenance several times on our Property, common areas for a water leak, roof and they did nothing they do NOT Care! They are terrible in ALL Aspects. read more

If I could give zero stars I would. The customer service is awful. They don't return phone calls or emails. Robin Neice is the worst. It's literally been over a month and I am still awaiting a response from her. Supervisors do nothing. If given a choice don't hire them for your property management!!! read more

I have had the distinct pleasure of working with Prime Association and, specifically, Ashlee, for the last several years. Ashlee is a rock star! Responsive, on top of things and takes care of issues promptly. I can't say enough good things about them and, especially, Ashlee. read more

This management company is not capable of good consumer relations. Thye do not offer employees who listen to the consumer and further ignore what they choose not to deal with. read more

As the President of The Biscuit Lofts HOA, I've personally worked alongside Prime AS property management for 2.5 years. The real reviews all register at a single star, but if Yelp! allowed for no stars whatsoever, it would better represent the incredible dissatisfaction and unbelievable stress which comes along with seemingly all Prime managers. Michael Mitchell in particular is incredibly rude, highly unprofessional, and an absolute liability. He's abrasive, he's ill-equipped to handle any semblance of decent customer service, and he's partial to name-calling and scapegoating. He's an 8-year-old bully trapped in the body of a ridiculous grown man. Shelie Xanthos is an absentee owner with no regard for her clients. She ignores communications all together, and only responds to lash out in anger. I am currently going forward with the necessary steps for both firing Prime and propagating a CCAM investigation into potential malpractice, with respect to Michael Mitchell and alleged illicit conduct. read more

Horrible HOA. No one in the HOA seems to know what they are doing or know what they are talking about. They are very slow to get anything done and you're lucky if they ever come out to help if you have issues with the complex. Parking is horrible for guests! Only place to park is the curb and parking nazis issue fines when you're on the curb. The community (Spanish Walk) seriously needs parking for guests. Also they need people who actually know what the heck they are doing. Every time I need to call about an issue they never help at all! The only way you can get any decent help around here is hiring a private handyman. If you need any information provided for insurance information etc. you can forget it! They don't give you crap! Said there was an in the walls policy when I bought our condo and now they are saying there isn't one. The document I got a couple weeks ago clearly says in bold letters WALLS IN COVERAGE INCLUDED! 1 star is seriously too good for these people. read more