We had a great experience working with Luisa at HCM Property Management. Throughout our lease renewal process, she was always responsive, professional, and patient with all of our questions. Our situation changed a few times, and instead of giving us a generic answer, Luisa took the time to communicate with the property owners, kept us updated, and ultimately helped us secure a one-month lease extension while we continued our home search. We really appreciated her willingness to help and how smoothly she handled everything. Thank you, Luisa, for making what could have been a stressful process much easier. We truly appreciate all of your help! read more

Very upset by the way HCM handled an abatement project at my home. Homeowners be ware of using this company for management. There were two separate leaks on the main flow that were taken care of a couple years ago but moisture damage was left behind. The team hired to perform abatement left the dryer and washer in the living room. When I asked Gabby Lopez to have them finish the job, I was asked to pay $160 to have them moved 10ft back in to the closet and hooked up. I paid this under protest and told her that the $5K HCM quoted my to replace a sheet of drywall was way too much and I'd do the work myself. When I showed up a couple weeks later after traveling hundreds of miles to manage a property that was supposed to be managed by HCM, what do I find? My $160 paid to HCM to finish their vendor's job looks like the pics below. Machines slid back but not hooked up and they left plastic and duct tape for my renter to deal with for a month. THEN Gabby Lopez has the nerve to ask me to credit my renter for the period HCM left her without laundry. AND she then blamed her mismanagement on me, the person cleaning up her mess. All I ever did was look out for my renter by spending thousands of dollars to make the unit like brand new again after HCM messed it all up. read more

HCM Property Management - This is how HCM finishes projects. It was like this for a month and Gabby Lopez likely didn't even walk through after her vendor was done. - Property Management Near Me - Irvine, California

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Our experience with HCM has been wonderful. We've had issues with our AC. When we contact management about any issue, they respond in a timely matter and continue to follow up until the issue is resolved. Great experience for the past two and half years. read more

I would highly recommend them to anyone. They respond incredibly quickly and are always efficient when addressing any issues that I have as a tenant in the condominium. read more

When the refrigerator suddenly stopped working and the ice began to melt, we were very anxious! Fortunately, we received timely assistance from Gerrilyn Joy Chen and Nikita Goncharenko. The fridge was quickly repaired, and Nikita responsibly returned to test the repair result, while Gerrilyn followed up to ensure our satisfaction with the service. Such a company and its employees are truly admirable--we are deeply grateful! read more

The maintenance response from Bronwyn is great here. They are professional and helpful.

WARNING: Do NOT rent from HCM Property Management. Updated to include response from google and please report this company at the Better Business Bureau if your having troubles with HCM This company is an absolute nightmare to deal with. Their rental practices are shady, their communication is pathetic, and their professionalism is nonexistent. Renters beware -- HCM will nickel-and-dime you for everything they can. In my case, I was renting from someone I considered a friend, who later brought HCM in to manage the property. From that moment on, things went downhill fast. Now they're trying to charge me for damages and issues that were already present when I moved in. I provided photographic proof -- dated and documented -- but they blatantly ignored it. They can't prove the damage wasn't there, yet they continue to withhold my money. It's a disgusting way to treat tenants. They refuse to have a real conversation. Instead, they hide behind emails and texts, never answering the phone or being available when you call. It's cowardly and completely unprofessional. And here's the kicker: they charge you just to renew your lease. Yes, you read that right. A renewal fee -- even when rent increases. They also expect you, the renter, to do all the legwork -- take the pictures, document the condition, submit reports. Meanwhile, they sit back and rake in fees. I've never dealt with another company that pulls this nonsense. Maintenance requests? Mysterious ones kept popping up in the portal -- things I never submitted. And when it came to inspections, I saw ONE person in two and a half years, and he was in and out in less than five minutes. That's the extent of their so-called property management. I'm beyond fed up. I've documented everything, and I will be taking legal action. If you're considering renting a property managed by HCM -- run the other way. Take photos, take videos, record every conversation, and prepare for a battle if you ever expect to get your deposit back. This company is dishonest, disorganized, and disgraceful. Rent from them at your own risk -- but don't say you weren't warned. Response to google review : Response to the Owner: Let's be clear--the property owner selected the move-out date, not me. I was fully willing to stay through the end of the lease, and I have text messages to prove it. I did take photos and submitted them through the required online form. If your employees failed to properly process that information, that's on your team--not mine. I still have all the photos, and the owner is not being truthful. I even checked in on the handyman during the work--his performance was sloppy at best. As for your so-called "good faith adjustments," check your math. You sent me a $36 refund, which doesn't even begin to cover the inflated and unreasonable charges. Those fees are absurd. Lastly, HCM absolutely lives up to the reputation it's earned: dishonest, disorganized, and disgraceful. I'd also add deceptive and misleading to the list. read more

HCM Property Management - HCM responded on google, I thought I would save them the trouble. I have responded in my review . - Property Management Near Me - Irvine, California

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Been renting a place from HCM for over a year at this point. Each interaction with them so far has been a positive experience regarding customer service. Renee and Viviana have both helped us facilitate the vendors that come out to do the house calls. The process was simple and easy on our end whenever something needed fixing. They also do a good job of screening the vendors, everyone they have sent has been very professional and helpful as well so far. So far our experience as a resident has been exceptional. read more

HCM customer service is the best. They are very helpful, always looking out for you to make sure any and all repairs get done in a timely fashion. read more

Service requests responds fairly fast and able to find solutions to any maintenance requests. For any vague non transparent issues that occured at our residence, they were able to help diagnose the problem and send out technicians based on our given timeframes. In my recent case, I had the pleasure working with Renee Cubillas for an issue that isnt handled by HCM property, but with usps and she was able to assist with the next step that proceeds outside of HCM property management and was able to resolve my issue. Satisfied with the response rate and turn around. read more

Your response illustrates the exact problem. Rather than addressing the specific facts, you resorted to blanket statements about "standard practices" and character attacks about my motives. To be clear and factual: * I provided two months of pay stubs and bank statements showing income exceeding 5x the monthly rent. * After reviewing those documents, your staff stated I did not qualify unless I could additionally provide proof of a separate liquid or retirement account with over $11,000 that "is not touched." * That requirement was not disclosed upfront, not provided in writing, and not tied to income verification. Saying "all documentation was standard" does not make it so. If this asset threshold is truly part of your documented criteria, it should be disclosed before applicants are asked to submit sensitive financial records -- not introduced after income has already been verified. Your decision to label feedback as "retaliation" rather than simply explaining the criteria is telling. Applicants are allowed to describe their experience. Dismissing criticism by questioning intent instead of addressing process reflects poorly on management, not the reviewer. If transparency and documented procedures are truly priorities, then clearly communicating qualification requirements in advance should not be an issue. The facts stand, regardless of how inconvenient they may be. read more

I had water leaking and home and HCM provided quick response to resolve the issue and bring the vendor.

Renee was really helpful in coordinating quickly for a water heater replacement when my apartment's broke. Within 6 hours, we had a replacement placed in by a vendor. She is a great coordinator to work with! read more

Excellent service, the team is on top of finding good vendors for any works, making the work happen with my best interest in mind. I appreciate them going the extra mile for me. Well done! read more

HCM is top-notch when it comes to customer service. They're quick to respond to maintenance requests.

We had a house maintenance request for a broken toilet and Bronwyn Luke, our property coordinator, handled the situation with the utmost seriousness and care. Friendly and super responsive as well! read more

I would like to give a big shout-out to Luisa Jimenez, the accountant at the HCM property management company. She responds incredibly quickly and is always efficient when addressing any questions I have. Luisa has helped coordinate with the owner and resolve many accounting-related issues that had been unclear for a long time. She is detail-oriented, professional, and has a very pleasant attitude. Communication with her is always smooth and easy. It's truly rare to find someone so responsible and efficient. Luisa absolutely deserves a five-star review! read more

Dianne dinh carlyle. Rude. Disrespectful. Unacceptable. Her license should be revoked. Never have I seen an agent so rude. If a client complains about your service, maybe offer a way to help, not be disrespectful. Out of all the times i called, i was only able to speak with her once. Out of the two voicemails, never got a callback back. I even sent an email requesting a call back, nothing. Then i complained, and that's when she said calling her 3 times in 2 minutes was being disruptive. It's your job, it's called customer service which clearly you don't know how it works. I mentioned that there may have been mold in the unit as well, which gave her an excuse to "refund" my holding fee and application fee, which i have recieved neither yet. Dianne said they take mold seriously and they will need to do an inspection. Guess what. The unit was back on the market the very next day. I have email proof that i was refunded due to a mold inspection which is clearly i lie, and you now have the listing back on the market. Beware of her and anyone okay with her working for them. read more

HCM Property Management - Emails from dianne - Property Management Near Me - Irvine, California

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Our deposit was $3460 and once we turned in our rental we received $410 back. When leasing with this company you can kiss your deposit good bye. We took care of the property and paid on time always. Instead of carpet cleaning they opt to charge you for new carpets etc , hefty cleaning fees and hefty repair fees. read more

I've been a tenant with them for 1.5 years now. This team is very responsive to requests and communicative, following up afterwards to ensure things were completed as expected. Thank you Ericka, Viviana and team for all your support? read more

Renee the Property Coordinator at HCM Property Management is great at communication and listening to tenants questions and concerns. She responds to my questions in such a fast and timely manner. I am thankful that she is available to help me. Jessica Moore read more

Great customer service and quick response to my questions Resolved issues in a timely manner read more

I have been working closely with Renee Cubillas, Property Coordinator, at HCM Property Management in Irvine. Renee has been very effective in resolving any issue that has come up with my rental property. I recently had a question and she went above and beyond in explaining everything to me. Thank you, Renee. read more

we've been living in a property managed by HCM since 2021. HCM always responds to us in a prompt and professional manner. Doesn't matter if it's a maintenance request or anything else, they're always there to help. Lately we've been dealing with Renee at HCM and she is courteous and professional. She always assigns the right vendor to take care of any issues at our property. Thanks a lot HCM. read more

Bronwyn was quick to assist me and contact the HOA when I came home to find my smoke detectors beeping incessantly. She booked an appointment for me with a maintenance vendor, and the problem was solved the next morning. read more

Renee is a pleasure to work with! Very responsive, easy to communicate with. She always follows up after maintenance has been finished to confirm everything went well. We appreciate Renee's help anytime something comes up! Thank you Renee! read more

contacted HCM through renters portal for maintenance. Renee responded and got the job done working closely with the property owner. Problem resolved painlessly. read more

HCM Property Management - Sealed, no more leaks - Property Management Near Me - Irvine, California

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Dealing with Renee and Ana on all property related matters has been such a pleasure. They are incredibly professional, very proficient, and very pleasant to work with. Quality employees like this are hard to come by these days. read more

Viviana Aguirre from the HCM Team has been amazing! I've worked with HCM for 2 years+ as a landlord, and it's like anything else, quality is up to individual team members and Viviana is the first person I feel like is completely on top of her stuff. I can feel she's doing her best to coordinate and keep everyone on the same page through repairs and etc complicated situations. I'm impressed and happy with her service. read more

I've been using HCM Property Management for several years to manage a rental property I own. From an owners viewpoint, I've been very happy with the quality of service and professional approach they provide. Viviana is a pleasure to work with. She's kept me informed when there's any questions or issues. And I do appreciate the timely communication without surprises. She keeps me on my toes. read more

Bronwyn and HCM have excelled with our rental. Can recommend without any reservations.

I've been renting for years, and I can confidently say this is the best experience I've had with a property manager. Gabby is responsive, organized, and genuinely cares about the tenants. She is supported by a great staff including Ana who handles maintenance requests. The entire team is always respectful and professional when they come out. With both Gabby and Ana communication has been excellent. Whether it's a building update, repair scheduling, or just checking in, I've always felt well-informed and taken care of. If you're considering a property managed by Gabby, you're in good hands. Highly recommend. read more

I had the unfortunate experience of dealing with Gabby, and I must say it's been quite frustrating and horrific. My move out date was in April and it's been about 3 months, and the situation is still unresolved. Communication was ok while I was a tenant and maintenance services were quick and easy to accomplish. Luckily most things were through a portal. I've been a great tenant for over two years; paying everything on time, reporting anything that needs service, and being a good neighbor. This review is for after the move out though After my move out, communication dwindled and it was hard to get a response in regards to my security deposit despite multiple follow-ups. When I finally did get a response back, it was to say, "I'm surprised, your SD should have been sent out last month." - which I still haven't received 2 months later after the supposed send date. On top of that, they had me contact the water management company to pay my water bill that was left over after move out (which I did but was waiting for proof of payment), and then charged me again for it by deducting it out of the security deposit along with a postage fee for sending me the check (which I didn't agree to). When asked why I was being charged for it, she said she "assumed" I didn't pay for it. We all know what that word signifies. Serious lack of communication, professionalism and accountability Glad that I'm almost done with dealing with them. They supposedly sent my check out yesterday without confirming if I had paid yet and if it was ok to charge me for postage or if I wanted to come pick it up. I tried being nice in the beginning but some people just walk all over you if you're too nice I would NOT recommend working with them if you are a renter. They could care less about you read more

Bronwyn Luke our property coordinator is the best! She's super helpful and friendly. She's very much so on top of things and whenever there's an issue she gets things done quickly. We feel like we are in good hands. read more

Bronwyn Luke and everone at HCM property manager are just awesome. Whenever we need any type of service they respond imediately and take care of whatever needs to be done right away. I highly recommend HCM whether you are looking to lease a home or if you are an investor looking for a Property Management Company. read more

I currently reside at a residence that has HCM as the property management. Our air conditioner unfortunately broke during the heat wave. I submitted a request via the portal and in less than 12 hours was contacted by Renee to help resolve the issue and get a diagnostic technician out to the house. Renee Cubillas was very helpful and prompt in setting up a technician and ensuring the problem was fixed. Renee was in constant communication and followed up at every step. Very pleased with the turn around time, commitment, and professionalism of Renee. read more

Renee has been a fantastic property coordinator. She always responds quickly and follows up to make sure that any complaints or repair issues are being addressed properly. I really appreciate her professionalism, attention to detail, and the care she shows in making sure tenants are happy. It makes a big difference knowing someone reliable is looking out for us. read more

Currently a tenant and our property coordinator Renee has been super helpful whenever we have had an issue. We had a plumbing problem and when the initial vendor canceled on us at the last minute she was able to find someone who was able to come out that afternoon. I've been very happy with how quick and responsive she is! read more

I've had a very positive experience with HCM PM from lease execution to move in. The team has been very customer service oriented and very responsive. Dianne and Vicky helped me with the leasing process and addressed all my questions. I had questions that required follow up and they made sure to get back to me on it. Renee has been very helpful during my move in process and addressed my concerns about a health and safety issue. She followed up to ensure the issue was resolved. I appreciate her great customer service! read more

i'm renting a house in Mission Viejo that's managed by HCM PROPERTY MANAGEMENT. Last week my dishwasher started leaking and they jumped on it right away. They set up the repair super quickly. They also stayed in touch with me throughout the entire process, really appreciate how responsive and helpful they were. read more