Connie Kozlowski was amazing to work with! Thank you so much for taking the time to ask the right questions and then getting my request through as fast as possible... I wish every company was this efficient Juli Czebotar Mountain View country club read more

Lisa Champman - Escrow Lead is amazing! This is 2nd time she has helped me resolve issues for condo items. Really appreciate the help! read more

Powerstone property management has changed for sure. I understand some of the reviews from the past. However, I needed brush cleared from the slope beyond my yard as it was beginning to obstruct views. I sent an email to April, our designated property manager and made a request. I didn't expect much because our old managers reduced our expectation. She replied within a couple of days and within 2 weeks our brush was cleared. Now the second part is that the crew that cleared the brush did so very quickly but more importantly very thoroughly. I am pleased with Powerstone and they have restored my hope in great service. Much thanks to the Powerstone team! read more

Who's the idiot that OK'ed the removal of all the inner residential trees in Pepperwood Village? The trees provide shade, cooling in the summer heat, character and is also some safety for the strays/outdoor cats from coyotes around in neighborhood. There is usually a notification note left around the property prior any property repair/activity, but nothing was mentioned about this recently. read more

Powerstone Property Management - Side tree removed. - Property Management Near Me - Irvine, California

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Powerstone get a new manager at MacArthur village is abusing of our complex we did no have any manager that go 12 hs every day Saturday Sunday and holidays using hours club house as a home we can not going to tolerate this issue anymore. Are the other Managers in yours property doing he same? . read more

Liza Harding is always very helpful and goes to great lengths extending awesome customer service!

I have been impressed with the Powerstone team. They respond quickly and have answered every question I've had thoroughly. Liza Harding is solution-oriented and has been a pleasure to work with! read more

I wanted to give my recognition to Ms. Liza Harding for providing outstanding service. They were friendly, responsive, knowledgeable, and always willing to help. Every question was answered quickly, and they made the entire experience stress-free. Our communication was very clear and direct to the point, and it's always refreshing to work with someone who genuinely cares about residents and goes the extra mile. Thank you for the excellent support! read more

Nothing has changed here, business as usual. You have to go to a homeowner's association meeting to get a response. There is no follow through on actually solving problems, just pacification until you go away. They never followed up as they said they would on my issue with the our back slope. They did turn the water back on and some ground cover came back. The dead weeds and new weeds are still there and the slope is fairly barren. We have a home on our street that has not been lived in for over two years due to an attic fire. Eyesore in the neighborhood, rodent trap, and fire hazard. I sent pictures, inquired about what is happening. Crickets. That's how Powerstone operates. Unprofessional, incompetent, and downright rude that they can't even respond. read more

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I wanted to recognize Liza at Powerstone Property Management for the outstanding assistance she provided today. One of the key people who normally manages our community is currently out on medical leave, and Liza stepped in seamlessly. She was incredibly helpful, responsive, and proactive in making sure several critical documents for our outdoor home improvement project were promptly forwarded to the Architectural Committee. Her communication and follow-through made what could have been a stressful process much easier. As homeowners, we truly appreciate clear, timely communication from our property management company. Having owned homes in multiple states as well as overseas, we've worked with a wide range of property management companies. Some have been excellent, while others have struggled with communication. So far, our experience with Powerstone has been very positive, and Liza's professionalism and dedication are a great example of why. We sincerely appreciate the efforts of the HOA and the Powerstone team, especially Liza, for providing such excellent service. read more

Powerstone does an excellent job managing our Tiburon community in Aliso Viejo. From coordinating with landscape vendors like Villa Park to scheduling essential street maintenance, they ensure our neighborhood remains safe and well-maintained. The administrative side is seamless; their online portal and ACH options make paying monthly dues to both AVCA and Tiburon incredibly easy. Our property manager, Kylie Decker, is exceptional. She is highly responsive and provides the best communication we've experienced in our fourteen years here. She keeps us well-informed on all community updates and truly cares about the residents. Thank you, Powerstone and Kylie, for your outstanding service! read more

Connie Kozlowski always provides very prompt and efficient responses to every request. She is a pleasure to work with!

Liza Harding was outstanding! Love the service, and she remembered my name from a month ago.

Connie Kozlowski is the BEST! Any notification or request, no matter how big or small, is immediately resolved! Everyone "needs a Connie!" Mountain View is lucky to have her! read more

Liza and the team at Powerstone are always very friendly and helpful in a timely manner. They quickly helped me to connect with the irrigation company and get things sorted out. read more

Liza Harding at Powerstone is very helpful and doesn't stop until the problem is resolved (in my case, a burned-out light above my parking space). read more

This review is regarding The Lakes. This HOA has been extremely disappointing when it comes to enforcing basic community standards. Are people allowed to let their dogs poop in the middle of the road and not clean it? Parking enforcement is also lacking, with residents frequently taking assigned or designated spaces without any apparent consequences. Residents pay HOA dues with the expectation that common areas will be maintained and community rules will be enforced fairly. Unfortunately, there seems to be little accountability for ongoing violations, which negatively impacts the quality of life in the neighborhood. For how high the HOA fee is, it doesn't seem like you're doing much at all. read more

Unresponsive and unhelpful. They will always claim it's not their responsibility to manage whatever it is that's broken and will give you incorrect information as to who it is that you should contact. read more

Yelp should add a zero star option for companies like this. I am in the mortgage business and deal with hundred of property management companies. Powerstone is probably the worst service I have received in recent memory. Complex has a master insurance policy that expired last week. They still have not provided a renewal. We are going on a week of asking them to clarify some information on their meeting minutes in order to clear our loan to close. No one has bothered to return our calls. They will probably end up tanking this purchase transaction due to their extreme incompetence and apathy. read more

I actually reached out to the Senior Vice President as recommended and consistent with prior treatment. The silence is deafening. If you want to pay big $$$$ for a management company that ignores owners Powerstone is your go to. read more

Angela McCambridge from Powerstone Property Management is an absolute gem. She consistently goes above and beyond in her role and truly sets the bar for what great property management should be. Angela is personable, always remembering not just names, but also where residents live and the last details of how she helped them. Even though her hard work sometimes goes unnoticed, I want to make it clear how much it's appreciated. She's incredibly responsive, answering messages and emails at all hours, whether it's weekends or evenings. (Of course, I'm not encouraging anyone to start contacting her at midnight!) But the fact that she's so dedicated speaks volumes about her commitment to the community. In short, if you're looking for a property manager who truly cares and makes a difference, Angela is the one! read more

Good luck. Terrible company, especially Francine. I've had several instances where I had less than average service. 1. When we moved in, we had our fence replaced and properly disposed of (off site). Approximately a month later, a neighbor in our row had their fence redone, but disposed improperly (in community trash cans). Francine accused us of improperly disposing the fence, based off of a photo someone took, but obviously did not photograph our unit (we were a corner and the other unit was closer to center - with units on both sides). Threatened to charge us if we didn't remedy the issue. It wasn't until I provided her with a dated receipt of the fence and disposal then she tapered down, but still, she was unsure and tried to get us to pay a fee. Perhaps she could have taken her indolent self and actually looked, instead of making false accusations. 2. Good luck getting a response from her, unless it benefits her. I'm willing to bet nobody has had her answer a phone call during business hours on the first try. Originally, I would call and leave multiple messages for a non-response. Until I learned I needed a stronger time-stamped email. Still, multiple emails are required. Some issues I can think of throughout living at cedar glen were identifying parking spots, identifying mail box and once I lost my pool key and needed a new one. These are all different incidents where it took multiple attempts to get a response. 3. Nava, another employee at Powerstone - useless and impossible to contact. Also, does not respond to calls. 4. A neighbor of mine described Francine as "special" due to difficulties communicating basic needs a HOA normally provided, especially for the extremely high HOA costs and constant assessments. 5. The last contact I had with her was trying to move. Again, getting paperwork lined up and contacting the lady was practically impossible. 6. When you do get in contact with her she claims to be SO BUSY! Frankly, I don't care. How about answering your phone/emails? How about doing your job efficiently? 7. Last annoyance of the lady was gathering certain paperwork. She calls back and provides the busy excuse. At the end of the conversation she stated she would email the proper documentation. Did she - of course not she never emailed me.... 8. Also, she claims she'll come out and make sure everyone is up to standard or she'll issue fines... she ain't doing a thing. She may request someone take a photograph, but that's the extent of her effort. 9. Lastly, since we bought a house and sold our condo we needed to deal with 2 Escrow companies. BOTH companies stated this HOA had significant challenges and were difficult to work with. The only positive experiences I have had with Powerstone and Francine are: 1. We had a leak in front of our stairs. After one, maybe two emails, it was handled. Likely, due to the ability to cause much more damage. Nonetheless, it was handled. 2. The was a beehive developing under our roof - it was handled within a reasonable time. Again, something that could easily turn to a much larger issue. 3. Leaving and not having to deal with her. Don't take my word. Ask around if you don't believe me. But I have not provided one single exaggeration. I wouldn't bash if this company wasn't so bad, but it truly is. Recommendations, email, email, email. If you can, request to work with someone else. She isn't the right person for the job and will ruin your experience working with Powerstone read more

We recently moved into our new condo and are excited to build a home for our family. Unfortunately, our experience with the HOA, specifically with Robert Mireles, has been frustrating and disappointing. Whenever I contact him for questions, it usually takes multiple days to get a reply. His responses often seemed AI-generated, with long, generic explanations from the rulebook that sometimes didn't fully answer my questions and sometimes included incorrect information. I call him for clarifications but he does not respond to his phone, and eventually told me he prefers to keep communication via email which takes days to respond. We submitted a solar panel proposal, which Robert initially forwarded to the board. The board asked for additional documents and agreed to review them quickly to help us meet a deadline for a 2025 tax incentive. But Robert failed to send the updated proposal, and later when I ask him kindly to expedite the communication and forward the documents that board has agreed to look, he did not respond for days and eventually blamed me for not applying earlier, (which we literally did within 1-2 months of moving in), and he shared his unwillingness to expedite the process. Because of these delays and miscommunications, my partner and I decided to cancel our solar installation. It's disappointing to see Powerstone Property Management continue working with someone who, based on other reviews as well, provides consistently poor service. I hope the management takes these concerns seriously. ---- Update: We ended up not canceling the solar panel contract because the company we used, Sunline Energy assured us they would help with communications and get the panels installed within days once approved. Big shoutout to them for being so accommodating. The board members also acted quickly after receiving the documents, and we especially appreciate how they treated my wife and me with empathy and respect. We installed the panels and received permission to operate just five days before incentive ends. This was one of the most stressful times of our lives, mostly due to poor HOA property management company communication. read more

As a new owner at Sunrise East, I have been extremely impressed with Liza Harding, Associate Manager at Powerstone Property Management. From the very beginning, her communication, guidance, courtesy, and responsiveness have been exceptional. Liza has made the transition into the community smooth and welcoming, always taking the time to answer questions thoroughly and provide clear direction whenever needed. Having dealt with many HOA representatives in the past, I have rarely found someone at a management company with the level of attentiveness that Liza brings to her role. read more

My HOA uses Powerstone for our property management. Angela McCambridge is our manager and she is awesome. (I am on the BOD) We are a huge community with almost 500 homes; Angela is always on top of it. With 2 huge pools and walking trails, basketball courts and landscaping, there is always something needing attention. She is great with follow up and keeps the board members informed. It is a joy to work with Angela. read more

Overly aggressive infraction notification and fines. I've lived/owned in this community for 28 years and I'm being treated like some kind of a dead beat tenant over petty things like parking my personal vehicle for multiple days in MY ASSIGNED car port. This behavior is predatory at best, possibly criminal. My HOA recently switched to this company after decades with the previous management company and things have gone downhill rapidly. The neighborhood feels more like an institution than a community now thanks to Powerstone. read more

Most people go on Yelp just to leave something negative -- but not us! I want to give a huge shout-out to Denise Culpepper, Compliance Administrator at Powerstone Property Management. I can't express enough how amazing she is! Denise always goes above and beyond, even when something isn't part of her job or department. Powerstone, you are truly lucky to have Denise on your team! -- Vanessa (JLP)- read more

This review is for Liza Harding. Liza is always helpful, considerate, and professional. Powerstone Property Management is lucky to have Liza as a representative! read more

I just wanted to thank Sheree for helping me with a very troublesome leak issue last week. Being older, my mobility is not what it used to be, so I was stuck dealing with the leak in my home and it caused me quite a bit of stress. Sheree was so kind, patient, and very quick in finding a solution for me. The gentleman came out promptly and fixed the problem, and now I'm finally comfortable in my home again. Thank you once again, Sheree. I truly appreciate your help! read more

Connie is absolutely the best. She got a repairman out in 5 minutes to repair a broken sprinkler head. She's the best!

I am on the Board for our HOA COMMUNITY and have had Powerstone involved in many of the day to day issues so I can attest that the support system is very professional and responsive. Our manager for Powerstone is even more incredible. Angela McCambridge works all hours of the day and week. Her schedule is making sure the community is serviced regardless of the day or time. I highly recommend you consider Powerstonepm. read more

Liza Harding was most helpful in securing the HOA approval to paint the front door of my new condo at Sunrise East.

Horrible, the worse. They can't manage the funds. The community needs help. Awnings are green need washing, gutters are rotted, staircases landings are also in need of repairs we can see the wood, paint on the building is faded with white stripes. The parking lot needs help, cracks and gravel coming up and producing holes. My neighbor still has a large hole in his garage from a leak 2 years ago. Utility doors under the stairs are falling off hinges, rust on the hardware and some doors are missing hardware. My roof has a vent for the heater and it's missing the vent. Big exposed hole. No one does anything, answer emails but we pay our dues each month $523.00 we need help or this community will look like a squatter area. read more

The Powerstone Property Manager (Connie Kozlowski) that is assigned to our HOA is absolutely outstanding. Extremely responsive to your concerns and needs. courteous and above all, follows up to ensure that you are satisfied. Powerstone is very lucky to have such a dedicated employee - A++++ read more

Absolutely the worst, most sclerotic company that I have encountered in modern times. Example: They are unable to take credit card payments over the internet. Need to pay your HOA? a key fob? A transponder? Everything requires sending them a check. In the mail. Or, they'll very happily receive an ACH payment mainlined from your bank account. Good luck every getting a call back from anyone there that is capable of doing much beyond logging your call. You'll get an automated email that a trouble ticket has been opened, and another three days later telling you that the ticket has been closed. Truly Soviet-level incompetence and unfathomable stupidity. read more

When I reached out to Liza Harding for help with a problem at our carport parking area, she took care of it right away. I am so glad that Liza is available to help when needed. read more

Literally probably the worse property management company. I have sent multiple emails regarding my billing account, and they hardly reply. It's currently been a month since they last replied. Stay away! read more

working with Connie Kozlowski has been great, very responsive and helpful! In trying to resolve a landscape issue on our property.

Horrible property management company with unprofessional and passive aggressive employees. I know it must be a miserable job, but they had a horrible attitude towards us as owners. We live in the Yorba Linda Villages that has been a DUMP. The grounds look awful and are not kept well for that outrageous HOA dues we pay. Everything is dirty and dead/dying landscape that they do nothing about. They find loopholes and constantly do not cover roof leaks and old pipes. This place is falling apart, and reserves are not what they should be due to previously corrupt management, so we were looking forward to having Powerstone but they have been awful. Several of us have been meeting separately to discuss auditing the finances. They do not listen to resident complaints about our awful parking enforcement which gouges residents in this awful economy and they continue to deny coverage. Would not recommend. read more

I sold my Townhouse and escrow closed on April 14th, I got a bill in the mail for unpaid HOA fees for July and August. I contacted the billing department and they asked me to contact the escrow company to provide them with the closing information. Why can't you just look in your records to see you have been getting a payment on the same address for the past few months. Then I was told they will handle it in a sarcastic way like I was bothering her with my phone call. Please teach your employees to treat people better and maybe they can learn how to look up a account to see it's been sold and they are already getting paid by the new owners. read more