Connie Kozłowski is simply the best. She is extremely professional and gets right back to me when I have a problem!

Powerstone does an excellent job managing our Tiburon community in Aliso Viejo. From coordinating with landscape vendors like Villa Park to scheduling essential street maintenance, they ensure our neighborhood remains safe and well-maintained. The administrative side is seamless; their online portal and ACH options make paying monthly dues to both AVCA and Tiburon incredibly easy. Our property manager, Kylie Decker, is exceptional. She is highly responsive and provides the best communication we've experienced in our fourteen years here. She keeps us well-informed on all community updates and truly cares about the residents. Thank you, Powerstone and Kylie, for your outstanding service! read more

Good luck. Terrible company, especially Francine. I've had several instances where I had less than average service. 1. When we moved in, we had our fence replaced and properly disposed of (off site). Approximately a month later, a neighbor in our row had their fence redone, but disposed improperly (in community trash cans). Francine accused us of improperly disposing the fence, based off of a photo someone took, but obviously did not photograph our unit (we were a corner and the other unit was closer to center - with units on both sides). Threatened to charge us if we didn't remedy the issue. It wasn't until I provided her with a dated receipt of the fence and disposal then she tapered down, but still, she was unsure and tried to get us to pay a fee. Perhaps she could have taken her indolent self and actually looked, instead of making false accusations. 2. Good luck getting a response from her, unless it benefits her. I'm willing to bet nobody has had her answer a phone call during business hours on the first try. Originally, I would call and leave multiple messages for a non-response. Until I learned I needed a stronger time-stamped email. Still, multiple emails are required. Some issues I can think of throughout living at cedar glen were identifying parking spots, identifying mail box and once I lost my pool key and needed a new one. These are all different incidents where it took multiple attempts to get a response. 3. Nava, another employee at Powerstone - useless and impossible to contact. Also, does not respond to calls. 4. A neighbor of mine described Francine as "special" due to difficulties communicating basic needs a HOA normally provided, especially for the extremely high HOA costs and constant assessments. 5. The last contact I had with her was trying to move. Again, getting paperwork lined up and contacting the lady was practically impossible. 6. When you do get in contact with her she claims to be SO BUSY! Frankly, I don't care. How about answering your phone/emails? How about doing your job efficiently? 7. Last annoyance of the lady was gathering certain paperwork. She calls back and provides the busy excuse. At the end of the conversation she stated she would email the proper documentation. Did she - of course not she never emailed me.... 8. Also, she claims she'll come out and make sure everyone is up to standard or she'll issue fines... she ain't doing a thing. She may request someone take a photograph, but that's the extent of her effort. 9. Lastly, since we bought a house and sold our condo we needed to deal with 2 Escrow companies. BOTH companies stated this HOA had significant challenges and were difficult to work with. The only positive experiences I have had with Powerstone and Francine are: 1. We had a leak in front of our stairs. After one, maybe two emails, it was handled. Likely, due to the ability to cause much more damage. Nonetheless, it was handled. 2. The was a beehive developing under our roof - it was handled within a reasonable time. Again, something that could easily turn to a much larger issue. 3. Leaving and not having to deal with her. Don't take my word. Ask around if you don't believe me. But I have not provided one single exaggeration. I wouldn't bash if this company wasn't so bad, but it truly is. Recommendations, email, email, email. If you can, request to work with someone else. She isn't the right person for the job and will ruin your experience working with Powerstone read more

I have lived at my current address since 2020, and Powerstone Property Management is the company my HOA hired. And needless to say, I legitimately HATE this company. Since moving in, I have used the same payment method. There should be no surprises. I have filled out forms requesting ACH transfers (to make it easy on them to take my money). So same payment method, same address and necessary forms filled out. And what does Powerstone do for you? They randomly don't take your payments, then they don't notify you like EVER!!! Except 3-4 months later when you get a letter saying your property is going to be taken away from you. So, you call the company POWERSTONE MANAGMENT and guess what happens? A person answers that has NEVER heard of your complex or that you even exist. So, you try to pay your bill and are awarded months of late fees and a 3.95% processing fee. This place is a scam and should be investigated. Powerstone Management, I hate you. Sincerely, Tristan Verdugo read more

As a new owner at Sunrise East, I have been extremely impressed with Liza Harding, Associate Manager at Powerstone Property Management. From the very beginning, her communication, guidance, courtesy, and responsiveness have been exceptional. Liza has made the transition into the community smooth and welcoming, always taking the time to answer questions thoroughly and provide clear direction whenever needed. Having dealt with many HOA representatives in the past, I have rarely found someone at a management company with the level of attentiveness that Liza brings to her role. read more

Who's the idiot that OK'ed the removal of all the inner residential trees in Pepperwood Village? The trees provide shade, cooling in the summer heat, character and is also some safety for the strays/outdoor cats from coyotes around in neighborhood. There is usually a notification note left around the property prior any property repair/activity, but nothing was mentioned about this recently. read more

Powerstone Property Management - Side tree removed. - Property Management Near Me - Irvine, California

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I actually reached out to the Senior Vice President as recommended and consistent with prior treatment. The silence is deafening. If you want to pay big $$$$ for a management company that ignores owners Powerstone is your go to. read more

Liza Harding at Powerstone Property Management has been wonderful to work with. She is always very responsive, professional, and ready to assist whenever needed. Her communication and willingness to help make every interaction smooth and pleasant. Thank you, Liza!! read more

Connie is absolutely the best. She got a repairman out in 5 minutes to repair a broken sprinkler head. She's the best!

This review is for Liza Harding. Liza is always helpful, considerate, and professional. Powerstone Property Management is lucky to have Liza as a representative! read more

The Powerstone Property Manager (Connie Kozlowski) that is assigned to our HOA is absolutely outstanding. Extremely responsive to your concerns and needs. courteous and above all, follows up to ensure that you are satisfied. Powerstone is very lucky to have such a dedicated employee - A++++ read more

Absolutely the worst, most sclerotic company that I have encountered in modern times. Example: They are unable to take credit card payments over the internet. Need to pay your HOA? a key fob? A transponder? Everything requires sending them a check. In the mail. Or, they'll very happily receive an ACH payment mainlined from your bank account. Good luck every getting a call back from anyone there that is capable of doing much beyond logging your call. You'll get an automated email that a trouble ticket has been opened, and another three days later telling you that the ticket has been closed. Truly Soviet-level incompetence and unfathomable stupidity. read more

We recently moved into our new condo and are excited to build a home for our family. Unfortunately, our experience with the HOA, specifically with Robert Mireles, has been frustrating and disappointing. Whenever I contact him for questions, it usually takes multiple days to get a reply. His responses often seemed AI-generated, with long, generic explanations from the rulebook that sometimes didn't fully answer my questions and sometimes included incorrect information. I call him for clarifications but he does not respond to his phone, and eventually told me he prefers to keep communication via email which takes days to respond. We submitted a solar panel proposal, which Robert initially forwarded to the board. The board asked for additional documents and agreed to review them quickly to help us meet a deadline for a 2025 tax incentive. But Robert failed to send the updated proposal, and later when I ask him kindly to expedite the communication and forward the documents that board has agreed to look, he did not respond for days and eventually blamed me for not applying earlier, (which we literally did within 1-2 months of moving in), and he shared his unwillingness to expedite the process. Because of these delays and miscommunications, my partner and I decided to cancel our solar installation. It's disappointing to see Powerstone Property Management continue working with someone who, based on other reviews as well, provides consistently poor service. I hope the management takes these concerns seriously. ---- Update: We ended up not canceling the solar panel contract because the company we used, Sunline Energy assured us they would help with communications and get the panels installed within days once approved. Big shoutout to them for being so accommodating. The board members also acted quickly after receiving the documents, and we especially appreciate how they treated my wife and me with empathy and respect. We installed the panels and received permission to operate just five days before incentive ends. This was one of the most stressful times of our lives, mostly due to poor HOA property management company communication. read more

Angela McCambridge from Powerstone Property Management is an absolute gem. She consistently goes above and beyond in her role and truly sets the bar for what great property management should be. Angela is personable, always remembering not just names, but also where residents live and the last details of how she helped them. Even though her hard work sometimes goes unnoticed, I want to make it clear how much it's appreciated. She's incredibly responsive, answering messages and emails at all hours, whether it's weekends or evenings. (Of course, I'm not encouraging anyone to start contacting her at midnight!) But the fact that she's so dedicated speaks volumes about her commitment to the community. In short, if you're looking for a property manager who truly cares and makes a difference, Angela is the one! read more

My HOA uses Powerstone for our property management. Angela McCambridge is our manager and she is awesome. (I am on the BOD) We are a huge community with almost 500 homes; Angela is always on top of it. With 2 huge pools and walking trails, basketball courts and landscaping, there is always something needing attention. She is great with follow up and keeps the board members informed. It is a joy to work with Angela. read more

Most people go on Yelp just to leave something negative -- but not us! I want to give a huge shout-out to Denise Culpepper, Compliance Administrator at Powerstone Property Management. I can't express enough how amazing she is! Denise always goes above and beyond, even when something isn't part of her job or department. Powerstone, you are truly lucky to have Denise on your team! -- Vanessa (JLP)- read more

I just wanted to thank Sheree for helping me with a very troublesome leak issue last week. Being older, my mobility is not what it used to be, so I was stuck dealing with the leak in my home and it caused me quite a bit of stress. Sheree was so kind, patient, and very quick in finding a solution for me. The gentleman came out promptly and fixed the problem, and now I'm finally comfortable in my home again. Thank you once again, Sheree. I truly appreciate your help! read more

Power Stone property management is great. I went in today to get passes for my car and my sons and they were very helpful. I wanna Thank Liza and Connie for being so helpful. read more

I am on the Board for our HOA COMMUNITY and have had Powerstone involved in many of the day to day issues so I can attest that the support system is very professional and responsive. Our manager for Powerstone is even more incredible. Angela McCambridge works all hours of the day and week. Her schedule is making sure the community is serviced regardless of the day or time. I highly recommend you consider Powerstonepm. read more

My community used Powerstone and I must say they are horrible with communication. Any time I reach out to them it take days to weeks to get a response. My current issue I called and left 3 voicemails and sent 2 emails with no return response. I have to go to the board of HOA and she resolved issue for me. Last email and voicemail was left 03/18/26, today is 04/02/26 and I still have not heard from Powerstone read more

Connie Kozlowski saved the day. Just another day at the office. There was a water leak on the other side of the wall of our property. Connie had the main value shut off quickly so we didn't flood out. read more

Very bad property management company. Not offering solutions to the issues between the house owner and the boards, only causing more problems. Also, very slow in response speed. Elva Reinholtz is the person I am talking about. For example, I received the first notifications, and I made some changes. I thought I fixed it, and I got exactly the same second notification without saying where I did correct, where I did wrong, exactly the same notification as the first one, and stating that if I don't change it, I will get punishment. I am the person who is willing to make the change, not angry at first, but in this way, what she did only made me angrier, changed my attitude, and made my future cooperation less likely. Second, she never responds to phone calls. I left several voicemails, but did not receive a response. I can get a response via email. If you don't accept a phone call, just say it out loud, don't ask for a voicemail, and don't say you will return the call. Also, they entered the yard without any approval. read more

Powerstone has always been great to work with, especially Denise Culpepper. She's a true pleasure to work with. She is warm, attentive, and always looking out for everyone involved. Denise is responsive, easy to communicate with, and you can really tell she genuinely cares about the people and communities she supports. read more

Our HOA has the Powerstone Property Management Service who were hired to handle affairs as they relate to managing and maintaining the property and buildings which house residents who own their own individual condominiums. No sooner were they hired and they brought in an onsite manager who offended a resident to the point where she no longer shows up to work to handle affairs claiming to handle them from home, telecommuting. They only trouble is outside vendors as well as residents do not have the communication with her absence. Powerstone consistently fails to uphold their end of the deal by providing excuses and phone numbers to personnel of theirs who no one living here has ever even met to begin with. Aside from that they cleaned house by firing qualified staff we currently had for maintenance and horticulture. Any questions? Call their toll free offsite vice-president or some other high titled bearing individual so you can play the game of catch me with endless trails of voice mails leaving matters resolved. The current manager that Powerstone provided irritated a resident so badly that the guy threatened her. Meanwhile, he's still here and she's out on paid leave pending....Any HOA seeking property management services, leave Powerstone where they belong, in the dirt! read more

I've had the pleasure of working with Powerstone Management, and I have to give special recognition to Sheree Brooks. Her thoroughness is as good as it gets--every detail is handled with care and precision. Sheree's communication is spot-on, exactly what I need to get things done efficiently and effectively. She's a true pleasure to work with and consistently goes above and beyond to make sure everything runs smoothly. I really appreciate her hard work, professionalism, and dedication to seeing every task through to completion. read more

Not at all HUMANE. Sooooo Autocratic. We had a gardening plot. After time ended we were instructed to keep all those pots in front porch by Gary. For 3 Years we had it. One fine morning without even hearing our side of story we got a call saying REMOVE RIGHT NOW. Then we were fined. Nature was soo disrupted. Land is left so barren with all LIFE gone. Why allow for soo long then? Association should have told us ASAP without waiting for 3 lonnng Years. read more

My exposure with POWER STONE PROPERTY MANAGEMENT has been exceptional. Connie has provided short, concise answers to all my questions and has provided excellent guidance throughout my project. I'm looking forward to completing the work on my house soon, with no problems whatsoever. read more

This review is largely in appreciation of Liza Harding's prompt and delightful service! It took a few messages to the wrong departments, but I was finally led to Ms. Liza, and she turned out to be the person I needed! Thank you! read more

I sold my Townhouse and escrow closed on April 14th, I got a bill in the mail for unpaid HOA fees for July and August. I contacted the billing department and they asked me to contact the escrow company to provide them with the closing information. Why can't you just look in your records to see you have been getting a payment on the same address for the past few months. Then I was told they will handle it in a sarcastic way like I was bothering her with my phone call. Please teach your employees to treat people better and maybe they can learn how to look up a account to see it's been sold and they are already getting paid by the new owners. read more

It's always a pleasure working with the Powerstone team. They are consistently professional, prompt, and attentive to detail. Their responsiveness and kindness make collaboration seamless, and they truly go above and beyond. As an insurance agent, I greatly value their diligence and clear communication. I typically converse with Denise and she always makes my day. read more

Liza H has helped me on numerous occasions -- most recently with gate access. She provides honest answers and, when needed, offers information to parties for further clarification. She is fine team asset. read more

I complained about damage to the vinyl fencing on the back of my slope at 28121 Virginia Mission Viejo due to soil erosion. The association just wrote me back with some legalese mumbo jumbo that it is not their responsibility for the erosion. They put a 1 ft Diameter barrier ten feet from my fence to deter further erosion but NO COMPENSATION FOR DAMAGE TO MY FENCE. read more

Repair on our Condo: Liza Harding was very helpful every time I would call the office with an issue the last being the repair on the front part of the Condo. Although the Homeowners hasn't repair the problem Liza has been very helpful in following up with regards to this complaints. She is very accommodating and argumentative with the home owner. read more

If you have a say in choosing a property management co. - stay away from this one. Not that any of them are any good but Powerstone continues to underperform. This has been going on for years, property management co. to property management co, they all just pass the buck. Now it's Powerstone's turn to ignore me and do nothing. Have had issue with common area tree spouting sapling in my small patio. Informed onsite office at the time and property mgmt. Now, 11-19-2025, received yet another Violation Notice regarding my "tree", it is indeed now a tree up to second story as opposed to the 2' sapling I notified them about initially. Being threatened with Fines for not pruning and maintaining the damn tree that needs to be removed, NOT pruned or maintained. Emailed my contact person at Powerstone 11-19-2025. No reply or acknowledgement to email so 12-3-2025, I leave detailed VM to same person. No reply or acknowledgement to initial email or follow-up VM so 12-8-2025 left another VM. She replied to that VM with an email saying: "Since the tree is in your backyard yard you are ultimately responsible, regardless of where I came from." (that was copied from reply email complete with grammar error) "If you would like to dispute this, I can add this for board review at the January meeting". Again with "I can add this for board review". I was told months ago that was going to be done. This is a studio with a tiny patio, I don't have gardening tools, especially something to take down a fuqing tree. Prior mgmt. co. advised me the tree would be taken care of but then Powerstone took over the account and here we are. Complete and absolute bullshit that their failure to properly maintain the common area is now my responsibility. Especially when property office was notified IN 2020. HOA's in general are useless. If you can buy property without HOA or property management, that is the way to go. All they know how to do without fail is collect money via dues and fines. read more

I have been working with Denise Culpepper for years and I have to say that not only she is very good at her job, she is a great person to. Highly recommend her and the company she works for. Love doing business with her, she makes it easy and personable. read more

I've been a homeowner for nearly 30 years, and during that time I've dealt with many different property managers, most of whom were rude, dismissive, or simply difficult to work with. For years, I honestly dreaded having to contact property management because it always felt more stressful to deal with them than the issue itself. Angela has completely changed that experience. She is kind, respectful, and professional every single time. She treats homeowners with courtesy, gives you the space and respect you deserve, and responds quickly to any concern. She handles issues right away, which has saved me so many follow-up calls and emails. Whether it's a simple parking question or a major issue like a flood, she makes you feel like you and your concern truly matter. Most importantly, I want to make it clear that Angela does her job by the book. She follows the proper procedures, respects board decisions, and never bends rules just to please anyone. If something isn't approved or falls under homeowner responsibility, she explains it clearly and professionally. What I appreciate most is the timely response, the acknowledgment, and the respectful way she communicates. Angela is the best property manager I've ever worked with, and the difference she makes in this community is truly noticeable. I'm grateful for her dedication and professionalism. Alicia read more

Powerstone and Denise Culpepper are both very professional and we enjoy working with them. Denise is especially professional and assists us with every need. They have a Wonderfully helpful and sweet person who cares about what your service needs are. In a world where service is lacking it is good to see there are still some people who care like Denise!! ML read more

Personally I've had a good experience with this company. They have been very attentive overall & have no complaints. I would like to give a shoutout to Liza as any request I have she always makes sure to take care of them for me. She has been very responsive this year. Great job Liza! read more

I am an HOA Attorney that has had the pleasure of working with Powerstone for more than 10 years. Their team is polished and professional and a pleasure to work with on HOA matters. Their managers are educated and involved in the HOA Industry. We highly recommend Powerstone as a resource for community associations. read more

I worked with Connie Kozlowski for getting HOA approval for some work to be done on my home. She was amazing and got the process and approval done ASAP!! read more