I have been going to Potbelly for years, but my most recent experience was extremely disappointing. The store manager was rude, dismissive, and unprofessional when I brought concerns about my order to her attention. My food contained both flies and hair, and instead of acknowledging the issue or attempting to resolve it, my concerns were ignored. I also have a food allergy, so finding foreign objects in my food made the situation even more alarming. Food safety is not something that should ever be taken lightly, especially when customers may have allergies or other dietary concerns. Because of the seriousness of the situation, I felt it was necessary to contact the health department. Beyond the food safety concerns, the customer service I received was unacceptable. Based on this experience, I cannot recommend eating at this location. I hope management addresses both the sanitation issues and the way customers are treated so no one else has a similar experience. read more

Located kind of in the corner of a business park, Potbelly has a selection of pretty standard sandwiches. While the service staff was friendly/kind, I will say that the time it took to make the sandwiches felt kind of slow. I wouldn't say there was anything that particularly stood out about the experience. The food was decent and the ingredients felt fresh. I felt like the dining tables were a bit small, but no major complaints here. read more

Potbelly - Fast Food Near Me - Linthicum, Maryland

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Phenomenal! I had a sub from this location, it was amazing. I don't remember the name but it was very spicy, one of the best subs I've ever had. My mouth is still watering just thinking about it. Going to pay another visit to potbelly to go for round two. I cannot remember the name of the sub but it was spicy spicy ! read more

Walked in at 8 15. 3 employees present no other customers. Waited 3 to 5 minutes to order. Never acknowledged by anyone. Floors were dirty and needed to be swept. Not sure what the employees were doing but working wasn't it. read more

Wow! This place is better than Subway! I ordered a A-Wreck Turkey Breast, Hickory Smoked Ham, Angus Roast Beef, Salami & Swiss With onions tomatoes, pickles & Hot Peppers with oil & red wine vinegar on a Multi-Grain roll! With Italian spices. What a fantastic sandwich it was. I also ordered a cup of Chili to try it! I must say the Chili was tasty had a kick to it! The hot peppers on the sandwich had a real kick! I got my meal to go! Staff was very accommodating and fixed my order promptly. This is located in the Hotel area of Lithicum so there wasn't anyone eating in the restaurant at the time but they had to go orders being made. read more

We were headed to the Baltimore airport and looking for sandwiches to pick up for the flight. We downloaded the Potbelly app and ordered two sandwiches. We ordered our sandwiches cold/un-toasted, we didn't want hot sandwiches to get soggy. I think the sandwiches would be better if toasted and eaten soon thereafter. Our sandwiches were made exactly to our order, everything was delicious. I would definitely come back here again. Thank you! read more

The food was good and the service was great until I was handed the sandwiches without a bag and I had 2 combos. The facility was clean but had an odd smell. I'm in town for a wedding and this place was within walking distance of my hotel. I don't know that I'll come back to this location but, I'll try Pot Belly in my home town.. hopefully they will impress me because this one was just meh read more

Nobody answers the phone. I've called over 7 times and no answer. I am trying to make adjustments on my sandwich but nobody answers the phone because I did it through the app. It's no option. I will ask for a refund if nobody answers my phone calls, Im paying for the sandwich I want. read more

Potbelly - They never answer the phone, very unprofessional - Fast Food Near Me - Linthicum, Maryland

The worse location of Potbelly I have ever been to! There's always something wrong with my order. They have an unprofessional lady as a manager who is as ghetto as can be. They had my order wrong but she wouldn't give me a refund until she had time to email their cooperate office. Will I return to this location, I rather eat dirt! read more

Potbelly - Fast Food Near Me - Linthicum, Maryland

Made an order through Door Dash. Pot Belly's would not allow the driver to check the sealed bag. Upon delivery there was a sandwich missing. Pot Belly's refused to provide the missing sandwich stating it was in the bag. Not sure what type of people they are use to dealing with but to think someone was trying to get one by them is a ridiculous notion. This was a lunch for our office that cost over a hundred dollars.. They will no longer be receiving any business from us. read more

fast efficient service. they were very helpful. the food is always good. prices are reasonable!!

the manager a older darkskin lady was very rude to me and yelled at me to look at the screen for my pickup order and when i asked her where the screen was she had an attitude and she had an attitude with the other workers i feel bad for them read more

We came to this place in between games while playing a tournament in the area. I was excited to try the wreck sandwich, which is several different types of meat. My wife had the steak and cheese. Our sandwiches were decent. I would not go out of my way for it, but it was enjoyable enough and got the job done. read more

Potbelly - Wreck Sandwich - Fast Food Near Me - Linthicum, Maryland

Grabbed sandwiches to watch the ncaa games. Nice, clean and convenient location. Staff was very friendly and quickly made my sandwiches. Ordered wrecks on flatbread and avo turkeys. Sandwiches were freshly made, exactly as I ordered them. Nothing special, but always good fresh sandwiches, made to order. And of course I had to get some cookies to take home. Those are always a hit! Definitely recommend if looking for a quick, fresh sandwich that you can have made it order. read more

A solid three stars means I will definitely try it again. They skimmed on the meat today for sure. But the young ladies behind the counter were doing great job despite being a team of two. Very great customer service and patient. There were only two gals behind the counter and the moved the line along great! But my sandwich was just okay. It was not bad and I will be back but the sandwich was not the best I have ever had. The restaurant itself was super clean and again the customer service was on point. read more

Solid place to grab dinner - we were wanting a good salad and Potbelly has great salad options. Restaurant was spotless and the menu was very easy to read. We ordered an Uptown and a Powerhouse salad. I subbed the blue cheese for feta on the Uptown. Both salads were good, a little light on the chicken, though. The dressing on mine was a vinaigrette that was not my favorite - it was just ok. The young lady that helped us and made our salads was very sweet and friendly - service was very fast. We'd visit here again but I think we'd both try different meals. Side note - Ladies room was very clean. Ample parking in this busy strip of stores. read more

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Great sandwich from some very nice ladies working on the 4th of July for people who have to be out and about working! Fantastic!

Ordered ahead on the app and picked it up late, but it was still pretty tasty. I tried out their italian, but should have passed on the aioli mayo since it seemed to drip everywhere and made it extremely challenging and messy to eat. It definitely was overall a winner and their frozen coffee drink was just icing on the top. I will be heading back for more. Yum! read more

This location is always a safe bet. Clean and efficient with a friendly staff. A great place to grab a bite for lunch in an area without many options. read more

We always wanted to try this place after we visit Chicago some years back and our Tour Guide told us it originated there in an Antique Shop. Chicago had one on almost every corner. We came for a late lunch and the place was almost empty. We got a chilly reception upon ordering our food. I told the Sandwich guy it was my first time here so I wasn't quite sure what I wanted and Lady putting my fixings on my sandwich looked impatient, I felt like I was rushed. I got the Italian on Wheat Sub Roll. They are stingy with the meat, it was hardly any on there and the bread was chewy. The Mac & Cheese and Chili were ok. The Lemon Cheesecake Cookie was good. I wasn't impressed. I don't think I will be returning anytime soon. read more

Definitely not staffed correctly. Finally had to leave as it was taking so long. Went to Chipotle next door and had great food there!

Rarely do I ever leave reviews but I will be leaving this here for awareness... BE CAUTIOUS eating here. Yesterday I ordered an Italian sub with everything on it and chips/pickle on the side. I ate the chips and half of the sub and it was fine but shortly after about 30 min I felt so sick. Pain. My stomach was screwed up ALL night and still today...just straight nausea, cramps, diarr...etc. I haven't been able to eat anything since and contemplated eating the pickle I forgot I put in the fridge. I opened it and saw there was something weird on one of the slices. Absolutely disgusting and into the trash. Never again. read more

Potbelly - Fast Food Near Me - Linthicum, Maryland

Could have been better. Retro chill vibe is very inviting. Beautiful layout. I was expecting a pantry option to grab premade sandwiches and sides. No pantry. No potato salad. Resorted to their signature Wreck sandwich. To me, it was a little dry and the meat did not reach the ends. The value for the bigger size was questionable. All fatal fails for a sub. The star of the visit was the chili which had a decent ratio of meat to beans. The sauce was tasty and the accompanying oyster crackers were a pleasant saving item. Overall, a little disappointing from the reviews. read more

Typically my orders go pretty smoothly but the last few have been pretty dismal to say the least. Stood in line for 15 minutes or so (there's something on the cups about if you have to wait over 8 min you get a free cookie...that turned out to be false...) and when we went to order we were informed that they were out of white bread and it would be about 20 minutes until they had more. How are you not prepared for the lunch rush at the beginning of lunch time? We went in around 11! Anyways...luckily everyone in my house also enjoys wheat bread so we just switched our orders to wheat, no biggie. We ordered our sandwiches, drinks and whatnot, paid and headed home to enjoy (we live maybe 10 minutes, plenty of time for everything to still be fresh). Let's start with my sandwich. The bread was stale, there were two pieces of turkey, maybe a half of slice of provolone, almost no lettuce/onions and only half of my sub have the oil and Italian spices...what in the world?! My husbands sub had stale tasting bread, hardly any meat, the thinnest pickle I think I have EVER seen (no really, you could see the tomato through the pickle...) and the mustard was nowhere to be found. Our son got his usual pizza sub and because his bread was super stale he literally scraped everything off and ate it with a fork. This is so disappointing because in the past I would highly recommend this location for lunch/dinner but the past few times have been so frustrating I think we will have to find a new sub/sandwich place in the area. read more

Potbelly - This is supposed to be stuffed with turkey, lettuce, onions, provolone cheese and oil/Italian spices. Very disappointing. - Fast Food Near Me - Linthicum, Maryland

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I placed an order for pickup and both subs were made wrong. When I called, I was originally told that because it was a bogo, only one could be replaced. After being told to take pictures, which I did, I was told that both would be replaced and she would make note of it. When I went back for the replacements. I waited as the employee and the manager were trying to find a note about my order. When the manager called her assistant manager (who I had originally spoke with) she evidently "kind of remembered talking to someone" and was told that they would only replace 1. I admit that I lost my temper, and raised my voice. I offered to show them the pictures, but they declined. As my subs were being remade, they were basically calling me a liar, saying "who forgot to put cheese on them" and "I don't know how they could be made that wrong". So, I'm posting the pictures here and warning people not to get anything from this location. They obviously don't give a d*mn about their customers. read more

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Don't bring in money. The staff doesn't know how to verify real dollars. They rejected both 20's and a 100 dollar bill and could not verify that they were real. I asked them to verify their marker with one of their own real dollar bills and NONE of the staff on duty had a real bill to check with. They just didn't want to sell to me because I looked different. Legal trouble could be in their future. Other than that, the food was fine. read more

Ordered a Turkey Club for lunch today, received the worlds smallest sandwich. Looks nothing like the menu pics. Typical. Not very good value for $8. Powerhouse salad way better value. Not sure why they get this so wrong. read more

3 sandwiches ordered. Only one made correctly . One missing from delivery. Paid for DoorDash delivery only to have to go to store for missing sandwich. Unfortunately, this was the 2nd time this happened. Sorry, your food is not that good. We will not return. Unfortunately management really didn't seem to care. read more

For value and price point, highly recommend the Powerhouse Salad with the light vinaigrette dressing.

My first time trying potbelly , ordered 1/2 meatball sub & salad which were amazing! but my dream bar had a eyelash extension stuck in the caramel read more

Potbelly - Fast Food Near Me - Linthicum, Maryland

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I travel the country and I have had the chicken salad sandwich in multiple locations. Omg it was so salty I couldn't even finish half. Thank god I eat the soup first. After I couldn't get the taste out of my mouth. AGAIN HOW MUCH SALT DID YOU PUT IN IT! It's all I could taste. read more

Arriving early at the airport, I needed to find some breakfast before boarding. Potbelly Sandwich Shop was pretty much my only option next to my gate. Lucky for me, it turned out to be a great choice. I ordered the egg, ham, Swiss and mushroom sandwich. I decided with the flatbread and nothing else added but I could have if I wanted to. The woman making my sandwich and the gentleman running up my order were both friendly--especially considering the time of day. My sandwich was delicious! The eggs were seasoned, no soggy bread but the star were the mushrooms. Plentiful, fresh and just on the border between sautéed and raw. Perfect! Highly recommend! read more

Our sandwiches were great. Got a chocolate milkshake at Potbelly for the first time and it was delicious! Staff were pleasant and we got our food quickly. read more

Really good food! The staff was slow and it seemed like they were bothered by having customers to make sandwiches for ha.

Aloha, really wanted to try something GREAT in the BWI hotel area, Yelp'd & viola, Potbelly came up. It was okay, not terrible flavor good, tasted fresh, but nothing to write home about, plus it had way too many jalepenos in the sandwiches, not enough meat or other veges. Lastly they smashed the sandwich when rolling it up, which by the time we got it back to the hotel, it was a mess. The soup was good. read more

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Yum! We ordered online and picked it up and everything was ready and perfect. I got A Wreck as they make it and really liked it. I also got potato salad, which I am picky about but I am shocked how good it is. I wish we had these in Ca.! read more

Potbelly - A Wreck and potato salad - Fast Food Near Me - Linthicum, Maryland

Ordered roast beef sandwich and had trouble finding the beef. Should've been piled high for the price. Mac and cheese was mediocre at best Won't be ordering from here again. read more

I came here for lunch and got the pick two with a Mediterranean salad and turkey club. The salad was not that good. Way too many red peppers in it and no feta. The sandwich was ok, not a lot of meat... too much bread. I got a brownie cookie and that was amazing. read more

This is a great little sandwich shop near the BWI airport. The menu is large with a lot of great sand which options. The bread is fresh, sandwich options were a mix of the classic deli faire and some of their own creations. They have a monster kosher dill pickle which is awesome! I also have to say the staff at this particular establishment went above and beyond for my wife and I. My wife left her purse in their store the night before we left on vacation. The employee noticed it and put it in the safe for us to pick up after we got back. Everything was in place! Very thankful for the honest staff!! Can't wait to go back next time we are close by. read more

Crunched for time we ended up here en route to BWI. We went in with no expectations or knowledge as we've never heard of this sandwich chain before. Pleasantly surprised we were! The staff was friendly and enthusiastic, much more so than any other chain fast food joint we've been to. The restaurant, exposed kitchen, and bathroom were all very clean. Everything appeared new. I especially liked that they had a area with books to borrow while you ate, as well as an area to dine outdoors. Our sandwiches were prepared "Subway style" - walking down the line and customizing as they assembled in front of you, so they were made perfectly. Prices were very affordable as well. Overall we were very impressed and would come here again if we stumbled upon another location. So why only 4 stars and not 5? Two reasons; while the food was fresh, it was missing that extra oomph to really take it to the next level. I would have loved a signature sauce, or unusual ingredient. For example I ordered the chicken BLT....a few slices of granny apple would have really made this pop! Secondly aside from price we didn't see that much difference between the size of the original vs the more expensive biggie. We ordered one of each and couldn't visually see it - in size or stuffings. Other than those two minor observations I'm a fan. read more

Potbelly - Fast Food Near Me - Linthicum, Maryland