The girls here have always been super helpful and knowledgeable. You'd think after how much we ship, we would know what we are supposed to do buuuuuut nope. Thank you for your patience! This location offers a gift shop, mail boxes, packaging supplies, and a great staff! It's a smaller location but honestly, I can't say enough about the girls who have helped me, they really are the best! read more

I needed a passport shot & this was the closest place. The lady took about 12 shots & none were good. She didn't know how to use the lamp, it kept turning off. It was a little tiny camera & that flash didn't work right. She went to answer the phone & I said I'm going someplace else. She called after me, no no no ,come back. I went down the street & got a great shot first time. They had a professional setup, Nikon DSLR, lamps & umbrellas. read more

Great custom service while needing a temporary address - was very kind and helpful and will use for other services in the futur. Highly recommended read more

The lady that works here is the nicest kindest person. Always a smile and willing to help in anyway she can. I read a lot of negative reviews on here. We have enough Karens in the world without a bunch in UC. Please correct me if I am wrong. read more

If you're going to just drop off a package or you need some office supplies or a scented candle, this is an ok place. If you want to get important documents notarized or copied - I recommend you go elsewhere. On July 13th, 2024 my wife and I went in to get several documents notarized for some business we wish to do in Spain. These documents were signed incorrectly by the notary, Cecilia Torres, which caused issues at the Secretary of State's office for us later on. On this date, she also forgot to put our names and fingerprints in the registry. Without knowing there were problems ahead, we came back to get a few more documents notarized on August 8th, 2024. During this visit, she told us that color copies of our passports were a felony. This turns out to be entirely untrue; in fact, some government sites recommend keeping color copies as they preserve the best detail. Of course, you can't use said copies to create a forgery, but our purpose was to send copies to the Spanish government at their request - hence the notary. We had her do copies of our passports for a second process for the Spanish government. Mine came back missing pages and out of order. When I let her know she just snapped "which pages". Lady - you had one job. Take copies of each page and place them in order. It's a passport not War and Peace. She then demanded that we make our signatures match exactly how they are presented on our passports, which is not at all a requirement for documents to be notarized. I know this because my wife is a notary - she can't do our documents because of the conflict of interest. All the notary needs is for us to sign or even just tell her that we signed. Nope - so much agro over signing "correctly" that I wanted to cut my wrists open and just bleed out right there. To redo one of these pieces, she provided the wrong form, which was immediately kicked out of the process when we turned it in to the Secretary of State's office a day later. She then signed two pieces of our documents that required her name and title (Notary Public), without her title. These two documents were also kicked out. This whole process took a mind-numbing 40 minutes to complete, and of course completed incorrectly. Thankfully, when we schlepped these incorrectly notarized documents all the way to downtown Los Angeles, there was an actual competent notary just around the corner from the apostille's office. Said notary saved the day. He had me out of there in 5 minutes and everything sailed through the apostille process. We returned the incorrect documents to this lady, and the first thing she did was deny that we had even come in on the 13th. She checked the book and saw that our signatures weren't there, and said she didn't do it. My wife presented the paper with her signature on it swearing that she was, in fact, there on that date and then we made a little progress. * She laughed at the fact that only one of the pieces that she had notarized made it through the process. * She never ever offered an apology or acted contrite about her inability to correctly notarize a document. * She had us retroactively sign and fingerprint her notary book for her lapse on the 13th, which is (apparently) quite against the law. At least she refunded us for three pieces. I wish I could somehow also extract recompense for the time, frustration, and inconvenience from her but sadly that isn't possible. If your document is even a little bit important (and you already know your time is valuable) - don't go here for notary services. read more

I am changing my review to 5 stars as the consistency of the operating hours and the change in attitude by the owners is much improved since the new ownership took over in the spring. read more

The owner of this establishment is a great person and deserves all the great business from the wonderful community this annex is located in. Unfortunately the woman in charge (ceslli a) waisted most people time including mine. Many complaints from customers standing in line, horrible no one wants to listen to her conversations She so inconsiderate with customers time in store. Talks too much.!! Please bring the score up to 5 stars by getting rid of the problem and hiring someone who's not lonely and wants to talk to everyone and waist there time. She's making mistakes while wasting your time even waiting more of your time. Not fair.!! read more

This Postal Annex is not only good at domestic shipping, they take care of my mail when I am far away from home. Recently, due to a family emergency I had to travel to Taiwan and stay there for a while. Cecilia did a phenomenal job at taking care of my mail and forwarding the time-sensitive ones to me when necessary. Cecilia has been efficient, reliable, and consistent the whole time I was in Taiwan. I can't think of anyone better to entrust my mail with. Thank you Cecilia. read more

PostalAnnex is such a bonus to the University City neighborhood. They take care of shipping, amazon returns and always have the perfect greeting card. I am so pleased the manager Cecelia is always there to take care of me! Cecelia is fast, efficient and friendly which is exactly what is needed. thank you! read more

The older lady behind the counter likes to charge you $5 for a black and white printing label. And she's rude about it when you tell her no.

This is our local PostalAnnex that our family visits often for shipments ad occasional gifts. Great selection of cards in our area. It has improved in customer service, display of gifts, and love the flower arrangements . The lady Cecily who works there is quick in processing our shipments and dozen of notaries with no errors. She is great with our kids and dogs. We love the new addition of seeing Cookie Dough. read more

I went here to get a new passport. A month later I received a later telling me my photo wa damaged and I had to send another one(see photo of letter). When I returned to postal annex I was immediately told by the person working (which was the same person that was there the first time) there that it wasn't their fault and I would have to pay again to have my picture taken and sent off. She told me that I saw her put it together and she did nothing wrong. I said maybe you didn't let it dry all the way before placing in envelope. She told me to get out of the store. read more

PostalAnnex+ - Shipping Centers Near Me - San Diego, California

I love this location,I go here a lot.paulina at front desk is fantastic.always very friendly and helpful.she goes the extra mile for all. thanks for all you do.she's a great asset to West Point Loma postal annex.great service. read more

Rudest customer service. Went to do a simple package drop off & was the worst experience i've had. Older American woman was the worker, was soo argumentative. All she had to do was scan my QR code and take my package. I've sent off packages before from this company & never had to put it in a different packaging, but yet told me i've been " clearly doing everything wrong from the beginning" with the worst attitude. As a small business you'd think the owners& employees of the business would be more friendly and helpful, was the exact opposite experience. NEVER WILL GO BACK to support this small business, would rather go out of my way to another Post Annex than this one in the future. read more

I needed to print something last minute and desperately important. I was frazzled and had difficulty communicating my needs. The lady behind the counter was so kind and helpful. I wish I knew her name so I could thank her directly. I would absolutely recommend this place. read more

Had to post medical supplies (I do often) Worst service I ever received, the clerk actually rolled her eyes at me and gave me attitude because I didn't know I had to tell her that I needed a box before she printed label . Never going back read more

Fantastic customer service and a one-stop-shop type of place. Really helped me out the other day!

This Postal Annex+ is in the same parking lot as the US Post Office. We needed postage for two Flat Rate Priority Boxes (our mistake for not going to the USPS). They charged us DOUBLE for the postage. Literally double. Again I will say it was our mistake for not going to the other side of the parking lot and buying postage from the USPS directly. But I think clients should know that they are charging DOUBLE just for postage. We brought the boxes in addressed, taped and completely ready to go. This place is a total RIP OFF! read more

I really don't enjoy posting negative reviews and putting people on blast but since the manager didn't contact me today, here we go! This is a formal complaint regarding associate Maryjane at this location. On 11/26 I picked up what I assumed was my package. Maryjane took my Id and wrote my name down (incorrectly at that) meaning she did not check my ID thoroughly. She gave me the WRONG PACKAGE and when I opened it I realized it was incorrect. I returned after travel today, on December 9 and she had the audacity to argue with me that it was my fault that I received the incorrect package. I'm sorry but I'm assuming you're giving me the correct package based on the tracking number and my ID that I provide! I'm not thinking that after all of that, you're going to give me someone else's package! What a huge liability! She was very combative and all I wanted to do was pickup the right package and drop off the one she incorrectly gave me so the rightful owner could pick it up. She continued to go on and on about why I didn't check first and why it took me so long to come back after receiving the package. I found it to be completely ridiculous that she was not at all apologetic for the mistake she made and that she was affirming that it was my fault for not double checking. I obviously regret not double checking her work and lack of competence. People make mistakes and I get it but to try to blame me and get frustrated that I didn't do her job for her and provide myself with the correct package is beyond me. I didn't get upset until she tried blaming me for her mistake. She could have just given me the correct package so I could be on my way but instead chose to be rude, combative and defensive. She's not a good representative for postal annex and needs to take accountability for her actions. read more

I had to drop off two prepaid FedEx packages. One I didn't have a mailer. The cashier gave me a reusable bag someone had dropped off, lent me tape and cut my label to fit, all without cost. Very friendly and helpful. read more

I went in for passport photos, for my 3 year old son. I took snacks for him to help ease him into taking the picture. When we get there we were greeted and assisted by Cecil. My son is seated on a roll on cart due to how high the screen for the picture is. As me and my husband are trying to help my son to look at Cecil she snatches his snack bag telling him if he wants his snack he needs to take the picture as I try to grab the bag away from her she hands it back to my son. At this point my son is almost in tears because this animal of a lady touched his property for no reason. I'm livid and sick to my stomach of the audacity she felt entitled to have any right to touch my son's property. She then had the nerve to tell me that I'm feeding into his "negative behavior". My son did not like her that isn't negative behavior. I would stay away from this place. This human violated my son's safe space by touching his property. read more

Alonso at this location is extremely professional and a dream to work with. I come in almost weekly for work or personal shipments and he always has such a positive attitude. No matter how busy the shop gets he never loses his composure or kindness which definitely can't be said for the girls working @ the Renaissance location. I specifically go to this location because Alonso is so respectful of Postal Annex customers. read more

They've moved within the UC Marketplace shopping center - no longer next to the post office, they are now over by the Round Table Pizza and Beauty Kliniek. Still have the same stuff - shipping supplies, greeting cards, mailboxes. I bought a DVD mailer here that seemed a bit expensive for what amounts to be a cardboard box. meh. read more

NEW OWNERSHIP IS TERRIBLE! The employees who work there, and have worked there are absolutely GREAT! I cannot emphasize this enough! I go here almost daily to send stuff out for an online business. The other day I went in and sent out about $200 of packages. I bought all my boxes, peanuts and everything else from them because I like supporting University City businesses and it's close by. Today, I had one extra package to send out and hadn't taped the box top. No big deal... we go through and the women, whom I believe is the new owner, tells me it's $18 to send. Done. It's a business expense, so I check my receipt and it's $19 with an additional "finishing" fee, something that wasn't mentioned. So I ask about it and apparently it's for the labor of throwing about 12 packing peanuts into the box and adding 8 inches of tape to the seal the box. This wouldn't haven't bothered me so much except for a few things: - The fact that she charged me a different price than she told me I would be charged - She was there the other day when I spent $200+ and bought a HUGE bag of packing peanuts and a roll of tape, which I LEFT THERE because I just wanted to get the packages out and my mind was really not caring about the tape. - Another customer was there just to drop something off, as he had done for as long as the shop has been there. She tried arguing with him about something that he's been dropping off regularly for years. He ALSO mentioned how piss-poor the customer service was now too. I will be finding another place to mail my packages out on an almost daily basis. All because of $1. Hope it's worth it! read more

Very fast and friendly service for shipping packages. There were a few people in line. But the customer service was still efficient and pleasant to work with. There are no complaints from over here! read more

The. Worst. We've had a PO Box here for years. They used to be reliable. Every since they got new owners last year, it's been terrible. They changed the hours and they're very inconvenient for me now. Not to mention they are ALWAYS late opening their doors. Right at this very moment it is 9:10am and I'm sitting in front of the store waiting for them to open. The posted sign says they open at 9 today.... this is about the tenth time this has happened in the last six months. I will definitely be moving my PO box elsewhere. read more

Will never return to this Postal Annex. They were to open at 10am. Employee finally showed up at 10:20, and announced that she wouldn't be able to open for 15 to 20 minutes. Some &#^ excuse. What a way to run a business. I left and went to other Postal Annex. Never ever will use this facility. read more

They shipped and packaged delicate cups and when they arrived at their destination they were broken and the shipping box was destroyed They advised there was 100 insurance on it. What a joke they want the reciepent to send photos or mail back for proof. She's elderly and it would be a task. I have shipped many things from there never with this outcome and they don't stand behind their insurance policy Never again will I use them. read more

A mistake was made and the wrong shipment service was sold to me.I paid $140 for a standard over night LETTER not a parcel.(over charged close to $80).Tried to get it resolved and the owner doesn't respond after two trip and 2 phone calls.She responded through her employee that there are no refunds.This is unacceptable as THEY charged me the wrong price.It is a sad situation that a business that was run so efficiently in the past by Jane has deteriorated under the new management. I recommend to all to go somewhere else.This location received many one star reviews just don't go there read more

Rude. Asked for a simple email address and had to ask twice as I couldn't hear her very well so she said call me later I'm with a customer... ok how about never. read more

So great to have this store in the neighborhood. They have wonderful cards for every occasion, a wide range of mailing supplies, and the nicest people behind the counter. So why the 1* review? Because there's an animatronic elephant at the front door that sings "Do your ears hang low...?" ENDLESSLY. I have gone into the store to buy things but couldn't bear that endless repetition of that annoying song and had to leave, along with several other customers who had thought it might be possible to shop there but couldn't bear the shrill sound, either. (I don't know how the employees can stand it.) read more

The manager finally resolved the problem by mailing me a full refund. So, we're good. read more

This place is awesome! I mail packages every few weeks and it's always an effortless experience. They allow you to email them a shipping label and they print and attach free of charge. They even notarize. Lady behind the counter is incredibly helpful and nice. And they accept Apple Pay. read more

Fast and simple service! The owner (Steve?) who helped me was great. Was able to get important documents across the country for my fraternity overnight with on point tracking and no worries. read more

Really friendly staff, yes sometimes you have to wait but they offer a ton of services and always treat customers with courtesy. As a local business I'm happy to support them. People have to be patient! read more

If your time has any value at all don't go in this place every transaction is like a new creation to them and they are tone deaf as far as making people wait read more

This place is the worst. Waste of time and money. Not only do they charge DOUBLE to ship your packages, they don't actually ship them until days later. I had no idea. I run a business and late shipments are bad for business. I had never used this "service" before, wish someone would have told me that this place is terrible, so I'm hoping someone reads this and decides to go elsewhere. read more

I came in today to drop off some packages but there was a line and only one girl working. Like anywhere else, I understand that FIRST COME is FIRST SERVED.. She helped everyone accordingly and kept her calm when other people were getting impatient and cutting the line to drop off their packages like I was. We have to wait for them to scan in the packages and that they have to scan the package in front of us to insure that it is a valid and, so that they can provide us a receipt for the package for proof that we drop it off. I totally understand that. If you come in and see a line but only one person, prepare to wait like everyone else even though you are just dropping it off. They really need more employees.. Every time I come in there is a line. And only one person working. Other than that the girl working by herself is really nice & helpful. read more

I went into the Postal Annex, on Regents & Governor, to simply drove off a package but when Lisa called me over to take my package, she berated me for wearing a mask. Her very sarcastic words to me were..."So many people still come in here with masks! Why? Are you not vaccinated?!" I responded with "It's a choice." First of all, it's none of her business what a customer wears, and secondly, there are many reasons why 'so many people' are still wearing masks indoors. Lisa, try educating yourself as to what some of those reasons could possibly be. Maybe then you could learn to be more tolerant and respectful of people who are doing absolutely no harm to anyone else by wearing a mask and don't deserve to be treated that way. If she did this to me, without any hesitation, I'm sure she has treated many of the other customers the same way who wear masks indoors. Lisa, you are incredibly unprofessional. At a time when we should be compassionate towards each other, you choose to be indignant. Good luck with that. read more

I called at 3:41 to ask what time the last drop off for UPS overnight was she says 4 o'clock. I responded by telling her I would be there in 15 minutes or less. I arrived at 3:50 PM 10 minutes before the last drop off. The driver was there and they had closed out their computer system for UPS overnight. So I wasn't abler to mail my package. Save yourself the time and go anywhere else but this postal Annex. read more