I've shipped from this UPS store a couple times and have returned Amazon items here as well. The staff has always been really friendly and even offers my dog treats. Service is quick and my packages have always arrived on time or early. They are open on weekends and later, which is very convenient. They offer a AAA discount, just be sure to ask when checking out. read more

Went in today to print a document. Was welcomed by Jonathan, with a friendly smile. We even managed a small joke & a chuckle in our interaction. Not too often do you receive customer service with genuine warmth. I come in to use this location from time to time and had never been disappointed. Thank you, La Jolla UPS for consistent customer service!! read more

This is the best UPS! The people there could not be more friendly every time I go in. They are so helpful, from finding the cheapest packaging option to printing labels for you, and always make it easy. read more

You will know so much more about a business when something goes wrong. This is one of those times. On August 5, 2025, I engaged this store to send a package that never made it to its destination. I asked the manager to follow up with me. I was assured he would contact me, but alas, he did not. I had to pursue him for several days and then weeks. He finally told me he filed a missing package report with the USPS since that is how they recommended I send this package. I continued to follow up but I was told it was last seen in San Diego and I could not access the facility because it is not open to the public. Despite my repeated attempts to follow up for an answer, the owner/manager did not follow up with me. Such a disappointment. It gets better. Fast forward to April 6, 2026, when the missing box suddenly showed up on my porch in the evening, in fact, a late night delivery in a UPS BOX via FEDEX! It was marked "relabeled" by FEDEX and there was no explanation. The box was in pristine shape. The packaged food items in the box are now dated and not acceptable to gift to another. Today, I went to the UPS Store, spoke with the same owner/manager. In a room filled with other customers, he clearly did not want to address this issue. He said there is no insurance when I send a package through UPS Store/them via USPS, and he said he could offer me 5% discount on a future purchase. What an insult. Namisha, I sure wish you hadn't sold your business. It's just not the same since you left. Now, I hope many more people know about the level of service this new owner offers especially when something goes wrong. Avoid this location and give someone else your business is my best review. read more

I genuinely come here once a week to make returns or ship packages, and - as annoying as that can be - the staff at this UPS location make each trip enjoyable. They are so nice in there; they are accommodating, quick, and friendly. There is always ample parking in the lot and the space is clean and organized, unlike some other UPS locations I've been in. I love that they help me with printing labels constantly and also take USPS. If you need to ship something, I recommend this location because of its staff. read more

So I walked in here with 1 million packages and really stressed out. Jessica not only provided great service - she claimed me down which I call "above and beyond". This has been my "go to" for shipping for awhile but now definitely!! Thanks Jessica!!! Adding an additional comment - the owner stepped in to help and once again, went "above and beyond". Sharky, the owner, was so brillaint and had some great suggestions! Made my day!!! read more

By far the best UPS / postal store I have ever been to. The employees are efficient, helpful, very kind and keep the line moving. I have never been so impressed with a UPS! I tell all my friends to go to this location. read more

Usually short-staffed, less friendly, and more expensive than the UPS store in PB. Great location, though. $2 to print a label. About 5 minutes of not being acknowledged. The other UPS store charges nothing and is very friendly. read more

This UPS location is by far the most family friendly and family driven. The employees are nice and knowledgeable. They help you out with extras if you need it and they provide a plethora of services. This is also a dog friendly location. My dog loves coming to see them cause of their delicious doggy treats!! read more

Always super friendly, never really a line and open later than most locations. Plus it's a great area to hang out in :)

Great staff and support! We come in all the time and they are always helpful and friendly

I took a passport photo at this location. The quality was terrible and they told me it was fine. I did not want to argue but will be planning to take a new photo at Costco. A total waste of money. The 'manager' was not friendly, did not make eye contact, and the person taking the photo clearly had not slept in a long time. Overall a negative experience. read more

I am so impressed with the change of ownership. The owner was very helpful in guiding me through the shipping process when I brought my package in. Highly recommend this store if you need to ship something, or if you need to pick up stationary in a pinch read more

My experience at this UPS Store location has always been good but it's been exceptional after the recent change of ownership. This new team's professionalism, commitment to excellence and kindness has been second to none. Additionally, during the Covid pandemic, the staff has done everything possible to keep customers comfortable and are diligent about airing out the store, wearing masks and having a limited number of people in the store at any time. read more

Amber is amazing, and I am so lucky for her help today! Feeling appreciative, stellar place.

Very helpful. Notary assisted me even on a Sunday when they typically aren't available. Came in clutch. Sharick helped out a lot.

Fantastic assistance and attention to detail. Thank you Bird Rock UPS Store!! read more

Great place to drop off Amazon and other returns. The new owner was super friendly and helpful with printing labels/taping up packages. It made for a painless in and out. Will definitely be my go to UPS location! read more

We've used this place for our business enough over the years and with the new owners, have really noticed a huge difference. The services here are where they always should be. Great people with great ethics. Keep it up! read more

Rude owners that overcharge services and treat customers like they are annoyances. Also as a minority myself, they seem to racially discriminate non-whites with inferior, condescending, customer service. Go to the UPS on Garnet Ave instead - they have exceptional customer service and a great attitude. read more

Naneesha, older lady with darker hair, working the counter refused to let me even walk into the doorway nonetheless to drop off my package because she said I didn't have a mask on. I told her I have a mask in my car. When I walked to get my mask in my car (which took a few seconds to minutes) she let a woman in right after me without a mask because the women asked if she could simply pull her sweatshirt up over her mouth (not a mask). She let that woman do a full transaction and not even just a drop off. The lady's payment didn't work so she asked if she could leave her package and come back with another payment. Naneesha said yes and didn't even tell her to wear a mask when she returns. Then (see photo attached) Naneesha let the man after me with zero mask on and only a t-shirt on do a drop off. I told Naneesha she needs to have a sign telling customers she requires a mask so that she's consistent with everyone. She gave me attitude and said "she is going to get a sign". She's a mess. This employee needs to be addressed ASAP. read more

The UPS Store - Printing Services Near Me - La Jolla, California

Under new ownership, the new owners are really nice and make any transaction smooth. Beautiful location!

This is my favorite ups store to ship packages. They offer the best customer service that is very professional!

I went in the other day to ask for help with bringing a shipment from China. It being my first time I needed some help and a little guidance at first the owner spent quite a bit of time working on getting me a quote and I thank her for that! However,........she and an old lady ganged up on me like two old hens. They proceeded to tell me I didn't know what I was doing! They then went on and on about telling me and the quality of my product would be garbage that the samples you get from China are never the same of the product, This is BS I have 100% confidence in this company I am working with on my product. First and foremost what the heck do they know about what I was shipping and my product??? Apparently neither of them have heard if you have nothing nice to say don't say it or perhaps people just don't want your opinion I did not ask for it! ........ the only thing the old lady that was the customer had experience in was getting SEVERE sun damage to her face, neck and chest she looked 498 years old. As for the owner I told her how inappropriate and rude she and the old miserable woman were being to me and she kept telling me she wasn't she continued to argue with me. I took a minute to go outside take a time out and think about what I would say to these mean old grumpy women! I told them being grumpy,old and mean not a nice way to go through life and ganging up like old hens is not cool..... She need to be nicer and treat people especially her customers better and with respect and as for that old wrinkle bag she needs a new attitude and complete CO2 laser resurfacing of her face! Old women that are bullies not a nice shopping experience try down the street to the fedex lady super sweet and nice! .....stay away from here. read more

When I walked into this location I was happy to find there was no one in line. But, that is where the happiness ended. I smiled and said "hi." The lady behind the counter said nothing. I wasn't too phased by the indifference as I handed her my UPS package receipt. She grabbed it, took one step towards the back, and then put out her hand. Again, no words were spoken. I realized that I was supposed to know to give her my ID. I did, and she sped off to the back. Meanwhile, I was trying to figure out why she was acting so unfriendly. I thought that she might not speak English very well and may just not want to deal with it, which I could appreciate it. I was wrong. It was evident that she had a hard time finding my package. She was going back and forth. After a few moments found it and then _DROPPED_ my package on the counter! She finally spoke and said "it had your last name as your first name - so I couldn't find it." Praise be! She can speak! I said "strange, I don't know why that is." She blamed me! "That had to be how you typed it in", she said. True or not, why would you blame your customer? She had no proof, and she was wrong. I left in shock. But, the unfriendliness, the dropping my package, the blame sunk in fast. I realized why she dropped my package. It was all my fault in her mind. I decided to call and she picked up. I said I was going to leave a bad review on Yelp!. I gave her a chance to fix it. She remember the experience, but DENIED EVERYTHING! Only 10 minutes had past. She never apologized either. I will never go back to that unfriendly mess (it was a mess) with bad hours to boot. It looks like they will need to pay for some more good reviews to offset this one. And lastly, I have notified UPS of my experience. read more

I would give this place zero stars if possible. Never go to this UPS, even if it's the last one on Earth. Nimisha (the owner) speaks broken English and is rude, in addition to providing poor customer service. She refused to print one page for me required to mail my parcel. She told me "use computer." I used the computer for a total of 30 seconds to print my one page. Then, when I went to pay for my mail my parcel she charged me an extra $3. When I asked what the extra $3 was, she told me it was because I used the computer. After I saw the nice UPS driver pick up my package and load it in the truck, I simply asked Nimisha "have you ever heard of Yelp?" She replied "you can write whatever you want about me, I don't care. I didn't charge you for anything wrong or incorrect." I did not feel the need to argue back with her as I asked her a simple question, and I didn't accuse her of anything. I replied "thank you" and left the store. I can't stress enough, I would never go back to this UPS store again. read more

This family owned place is super friendly. They are always helpful to me, careful with my packages, and appreciative of my repeat business. Not sure what's up with the few peeps and their super negative reviews because I am in there once a week to pick up mail and have never witnessed an unhappy client or encounter in there. These guys do a great job with always a smile and friendly word for me. read more

Perfect for all your shipping, faxing, & mailing needs!

I went here for a passport photo. Im a photographer and sent the photo taken here to all my co photographer friends, It does not look like me they used the worse photo. I corrected it at FedX great service, so if you want to waist finances & time. read more

I have always received excellent service here. This UPS is so conveniently located in Bird Rock and I was always greeted promptly and with a smile. Nimisha is knowledgeable, helpful and efficient. Nimisha knows her regular customers by name too. My husband and I had to ship a lot of boxes and her patience and advice on how to better package the items was very valuable. Nimisha even packed my beloved kitchen-aid mixer in a better box so it would arrive safely. Every UPS charges for using the computer and so does FedEx. It may sound ridiculous but they all do it. For those people needing to print a couple of pages go to your local library and print them there! read more

Really enjoy the new owners! Customer service is spot on, and very welcoming. I'll keep on coming back to this store!

I love this UPS store! I'm always faxing, printing, or mailing something. The owners are so sweet in comparison to other UPS stores I've been to. They really go above and beyond to make sure the customers are happy. They are also are very attentive and always help box and tape packages (unlike others, where the charge for tape, really???) I highly recommend this UPS store on La Jolla Blvd. Defiantly 5plus stars from me :) read more

I do not usually feel compelled to write a review on a UPS store but this location is top notch. A husband and wife team open for 18 years, they were just delightful, even after having to reopen my package to insert something I'd forgotten. An expense none look forward to, I will definately return again even though other locations are closer to home. read more

The management is very rude and condescending. I went in with 4 boxed Amazon packages to return and they wanted to charge me $2.5 to tape each box closed. When I told the lady on the counter that all other UPS stores don't charge for that and amazon does not require the box to be closed she said you can go to the other UPS stores! Which I actually did and got a much more superior service. There is absolutely no reason to tolerate this. Spare yourself this treatment and take your business to the UPS stores that actually want it. read more

Rudest people I have encountered in a long time. I really don't know how this place is in business. The older lady behind the counter needs to find a new job. I cannot not believe how over price this place is and how rude the people running it are. If you are gonna sell ridiculous prices you need good service. read more

Amazing! I love it here. I opened an account with them right when I moved to La Jolla and am so happy. Everything that I ship I know gets taken care of and the additional services they offer is a great way to support local and work with people you can trust. Thank you UPS La Jolla! read more

I've been here a handful of times and and every time have been given anywhere from sass, to rudeness to straight up yelled at by the woman here. I recommend you avoid at all costs. read more

Seriously all I wanted was to mail a padded envelope with contents weighing 0.5lbs. I know that this cost around $3. Had called and lady on the phone told me it would cost about 10 -20% more then the post office. I was so fine with that, just for the hassle of not having to go to the post office. I got there and the man helping me was a bit frazzled. He walked me through the whole label print. And then said "your total with the envelope and the USPS standard shipping would come to $11 and change". I was like "whaaaaatttt?" The envelope was $2.15 and you are charging me almost 3 times what the post office would charge??? That's not 10-20% more, that is highway robbery at 200% more! So I paid for my envelope and went to the post office... where, by the way, I could have purchased the same envelope for $1.49 and my total shipping was $3.32. read more

I want to love this place because of the convenience but the owner is pretty rude and has an attitude problem. They over charge ridiculously and I refuse to come here anymore. read more

Stopped by this place to print out a coupon. We were on the computer for less than a minute and printer out a single sheet of paper, black and white. Went to the register to pay, the lady chuckled and said "that's it?" Then she told us it was two dollars. How is it that a copy is ten cents put adding in the computer portion jacks up the price. Thank goodness the coupon saved us twelve dollars so two dollars to print it was still worth it. read more