Thank you to Inas for the quick and amazing service! It was clean and organized little shop. Many…read morehelpful services here! Cute cards as well. Drop by to get your document printed, notarized and many more.

I have used both their printing and shipping assistance. Service has been efficient, friendly,…read moreaccommodating and overall excellent! I highly recommend this business and staff.

Young African American gentleman was professional, efficient, and courteous. He got my Amazon…read morereturn does within 1-2 minutes. Shoutout to him! I highly recommend this UPS store for level of efficiency!

They work well, get you in & out quick…read more This is one of the better locations for service in the area. I've had poor customer service experiences at several others, but never here. This is a small location like most others, but the employees get the job done with no issues. Because they are reliable for shipping & returns this is my goto location. They aren't unfriendly & it's sad but that counts for much these days. Cheers!

Go to greenwood express for all of your packing, shipping, and printing needs!…read more I came with my item , the owner helped me determine the best size box for packing and also ensured that we found a cheap yet efficient method of shipment. The owner was very professional and even stayed a little late to ensure I was able to drop off my package.

I first went to Greenwood Express to rent a mailbox for my business, but they now take care of all…read moremy business needs including packing, shipping, printing, and notary. The service is A+ excellent and the store is spacious and clean. I really connected with the owner after hearing about all the great philanthropic work he is doing for nearby public school children. I can spend my money anywhere, but it's satisfying to receive quality products and service while knowing I'm supporting a business doing positive things for our community.

So don't believe the online notary times or appointments- I…read moreset up an appointment online and it was confirmed- however the store doesn't even have a scheduled notary at the time - so I would say a F for that service

Service is SUPERIOR!!! It's well run and quick! The store is always clean. I highly recommend it!!read more

I like the UPS store and the reason I do !!!…read more They are Extremely Knowledgeable about Shipping and Logistics!! I had a I Phone I had to Return to T Mobile!! So I went to this UPS Store and they had me in and out in 5 minutes!!! Customer service was Excellent and Friendly!! For all these reasons!!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!!!!

Update - I got a response from the store manager. This…read morereminded me to check on my Amazon return. My returns didn't get processed until it was escalated. This surfaced more issues since I didn't get a receipt for the tracking info when I sent out my returns at this site. The manager that sent me a message said that the employee was new, so I spent a few minutes researching into other reviewers. Similar event happened to others... 1 year and 3 years ago. Regardless how new the employee is, I was not the only person dealing with an unhappy employee or the business culture at this site.

Debbie, the store manager is always so kind and patient when I patronize this location. Quality…read morecustomer service goes a long way!

FYI.... They don't do poster printing here. Waste my time.. I should have called to ask before…read morecoming

Have you ever gone into mailboxes 580 at 4061 E. Castro Valley Blvd. 94552 (510) 581- 4755 for…read moreoffice supplies, cards for all occasions, faxes, emails shipping needs. I have. They even helped me find my cell phone.

So very helpful. Highly recommend. Efficient and pleasant…read morestaff Convenient. Lots of parking.

We have been using Copy Pacific for over 15 years to create our flyers. Jay has consistently…read moreprovided excellent service, helping us receive high-quality products in a timely manner. We are pleased to support a local business.

This place is awesome. You can get T-shirts made copies faxes check your emails on their computer…read morealso computers to use if you need to handle other business if you're not able to use a computer at your home, the owner/manager is super friendly kind always willing to help and they also make calendars T-shirts. Whatever check them out I've been going there for quite some time, but I haven't been in yet for the new year they were doing some renovating. They might've moved across the street for now but check it out. The prices were pretty cool. The value wasn't too expensive but you know new year might be some new prices so check it out.

This is an UPDATE to the terrible 1-Star rating I posted three (3) years ago... on Nov 10, 2022…read more This UPS Store has gone through a complete change for the better! My last couple of visits were excellent. In fact, I asked the gentleman behind the counter if the store was "under new management, or whether it had been sold to a new owner." His response: "Same ownership, new employees." Why? It was clear that - with one exception - there were ALL NEW employees working. When I arrived, just before Christmas, the line was nearly to the door. I initially settled in and expected to be there at least thirty (30) minutes. Boy, was I wrong! The line moved so swiftly, I was up to the counter and done in no time. My second trip back today - to return Amazon delivery - was equally as fast. These folks are now operating with great efficiency and excellent customer service... a complete turnaround. Since I ripped them so hard before, I thought it only right to give credit when it's due. Great job!

Me and the bf were looking for a best place to get our documents notarized and we are thankful that…read moreUPS can get it done. Now the frustration starts, when we drove to Sacramento to file our documents, the staff noticed one of our names was misspelled incorrectly. They said I had to drive back and get that notarized fixed but driving two hrs and back sounds insane but thankfully one of the staff was able to get our documents notarized and spelled correctly. Yes, I was charged another $30 to get it notarized again. But the notary said you should be able to get your documents refunded with a letter from the state. When we return, we drove back to the UPS store and we explained our situation. The situation was the staff misspelled one of our names and they said sorry theres no refund but we charged for our service. I get that I was charged for the service but the service was incorrect and not adequate. It was the staff mistake and she was the one in-charge of the notary and I should be able to get my refund back. It's not my fault, I wasn't the one who wrote the notary. If you're the notary, please double check your spelling before returning back the documents to the customer.

I had to visit this location 4 times in 1 week for returns and notary services. Each time we were…read moregreeted when entering, even when busy. The staff was sure to acknowledge all patrons and the pending wait time. Amber assisted with the notary services and was great! I look forward to patronizing this business whenever the need arises.

I strongly advise against returning items at the UPS location in Castro Valley. I had a very…read morefrustrating and concerning experience there. I returned multiple items, but Amazon only showed that half of them were received. When I contacted Amazon support, they confirmed that only part of my return was processed. Even though I had my receipt and provided the exact return location, they said they had no way to verify the missing items or investigate further. As a result, I was never refunded for everything I returned. Based on this experience, I highly suspect that items may be going missing at this location, which raises serious concerns about how returns are being handled. Management should take this seriously: improving monitoring and oversight of the return process could help prevent situations like this and protect customers. Please be cautious if you're considering using this location, the receipt alone may not be enough to protect you.