terrible service, came here to get a life scan and they told me that i had to pay 75 dollars and would get a 25 dollar fee covered by the school i worked for. i called around and i was told that it's actually reversed. i would only have to pay 25 dollars and they cover the 75. i came back in and the man had his head so far up his ass that he denied that he was wrong and insisted i have to pay the 75 dollars. as i walked out he was smirking at me. terrible service and gave me the completely wrong information and now i have to drive twice as far to get my life scan done. DONT COME HERE read more

Just like all the other 1-star reviews. I wanted to drop off a prepaid Fedex Ground shipment and their website said this site accepts Ground. The old man told me they didn't, so I asked if he knew of another place that does...he just walked away and said no. read more

Signed up for a mailbox, changed my mind because owner is rude. Would not refund mailbox fee, going to small claims court.

I would give negative stars if I could. I dropped off a very important, time sensitive letter and asked for a tracking number. Apparently it was necessary that I buy a bigger envelope, so in the end I paid $4. Later that day I got a call from Post Pack & Ship that there would be no tracking number because something "went wrong" with the generation of that number by the postal machine. There was no refund offer, but the assurance that my letter would be there by "Monday or Tuesday". It is now 2 weeks later, the check I sent has not been cashed, nor have I received my transcript from the school which promises a 5 day turnaround. So now I must spend about 2 hours going to get my transcript ordered in person, another 2 hours a week later to pick it up, then BARELY make the application deadline at the university, and ONLY if I drop off the application myself which might not be allowed. The letter has somehow disappeared. I wonder if he opened it, checked for valuables, then chucked it. I've never had the post office lose something, as bad a rap as they get, they're pretty solid. This place, however, screwed me over royally. There's a chance I'll miss my application deadline and waste a year of my life because this mental midget couldn't freaking send my letter. I'm incredibly angry and worried. The $4 isn't the issue, it's missing the application deadline, and also spending hours and hours driving around to TRY to fix the problem he caused. BAD. BAD. BAD. "Gee I'm sorry" will never cover it. read more

DO NOT GO HERE FOR ANYTHING EVER. This awful man charged me $1,500 for a Fed Ex. Yes, you read that right. I am in the middle of disputing it with my credit card company. he should be put out of business. Since then I've heard about his terrible reputation all over town. Avoid this place as if your life depended upon it. read more

Tom, the owner, is great! He remembers all his customers by name. He makes you feel like you live in a small town where everyone knows one another. I have used Post Pack & Ship for several years and would not go any where else. Tom is honest, dependable and very nice, he is also a notary. Try Post Pack & Ship, you won't be disappointed! read more

Worst customer service imaginable. The Asian man working here was extremely rude and unprofessional. At first I could not understand what he was saying due to his accent. He proceeded to treat me like a moron for it. I will never come back here again. I encourage you to do the same (though feel free to write negative reviews). read more

Save your money and go elsewhere. Their passport photo prices are $35! You can get them for $10 going to a nearby Walgreens. Tried to ship something on a Sat since the post office next door was closed; big mistake. He ended up charging me for the packaging and sealing it before I had a chance to check the price and say no. read more

Tom was very helpful today when I came in to ship a few items. He helped me find the cheapest box for them and bubble wrapped them for me. It made my day that much easier. Thanks! read more

Tom was great and helpful in getting our presents shipped for Christmas. He helped us find the fastest option, repacked our bag, and held the delivery man so our box could make it to our little nephews on time. Thanks so much Tom! You are a lifesaver! read more

Tom is very helpful and personable. We had to notarize 15 documents and Tom took his time and even gave us a discount. It's a pleasant useful shop. I wish him well! read more

The owner taped my up broken box! He was very nice and helpful, the shop was also very clean and had small but cute array Japanese office supplies. read more

Have been using this business for a long time. At various times have had a PO Box and have also used them for shipping and etc. I've always had great help from the owner and have been generally satisfied with every transaction. I appreciate that this is a small family business in the community and I am glad to say I have been a long time customer. Nothing but positive experiences in a courteous and professional environment. read more

Awesome service! Very fast and professional and even offered a discount to ship my item. Also helped me package it up ! Thanks!

This place is awesome. I've recently had stuff I took to the post office mysteriously disappear and decided to go to Post, Pack and Ship for my next important shipment. Tom was so helpful. He gave me pricing and options for usps, fed ex, and ups on the spot and really went the extra mile for me. Best of all, I received email notification of ship time and delivery. read more

I've been here several times. Tom, the owner, is really nice and experienced. He can always help you with all kinds of packing and shipping. You won't lose your package! A very good store in Pasadena area！往国内寄的话, 会帮你包装和填写申报的内容，如果有海关有回馈需要也会负责地和你联系。 read more

Excellent service with a pleasant attitude from the new owner.

When I walked in with a large box, the new owner immediately suggested that he would cut the box down, repack the stuff inside and ship it, saving me about $20. I accepted and he did not charge for his labor, which took about 8 minutes. Very pleasant exchange with this nice man. He's got my business. read more

This place is great for shipping. I forgot to ask the man's name who helped me, but he went above and beyond regular customer service. I had a box to ship with a few items in it. One item was an awkward size so I originally had a way larger box than I needed. It was going to be really expensive to ship, and after my surprised reaction, the man that helped me helped me shave $15 off the cost by offering a better fitting box, repacking everything, and cutting down the sides so even the dimensions were smaller. So helpful! read more

BEWARE of this business!! I walked in here today to get postage stamps because the line at the post office a couple of store fronts down was packed. I bought 3 books of stamps, thinking that the price seemed high but had no idea that a business can charge you more for federal stamps. He had charged me $15/book (normally $9.80). I went back for a refund and stated on the customer satisfaction email that I thought he should have told me that there was a 50% markup on the normal price. This was his immediate response: "Sorry you felt that way. Too bad everything in life isn't free. Next time you should nickel and dime a restaurant to on their cost too. Have a great holiday." Someone this unprofessional does not deserve your business. read more

Super friendly and helpful owner. I needed to rush a package and he helped me find the fastest and most affordable option. Also, convenient location with plenty of parking. I'll definitely be back! read more

Was able to get my passport pictures taken there as well as renewing my passport in a fast manner. The owner was nice and answered all my questions. Definitely will be back for other services. read more

Great services! Talked to the guy at the front and he was extremely helpful, and made it really easy! I was in and out of there in no time, leaving with peice of mind knowing that my packege was properly taken care of, a would be treated well. I highly recommend using this post office for all your postal and shipping needs! read more

I love this place. Hassle free, plenty of free parking, great customer service. It was a pleasure working with Tom. Definitely using this place instead of the post office. read more

Outstanding service!! Tom Ma, the owner, was VERY helpful! I was sending a package to my daughter in Africa and he did everything to make sure it arrived safely to her and on time. He called me when the DHL carrier needed some additional information prior to the pick-up. He informed me on the when the package was picked up from his location. He emailed me updates as the package arrived in Africa. He really cared about making sure this package arrived safely to my daughter. I appreciated his attention and time for me as a customer. read more

I came to Post, Pack and Ship to make an appointment because I was having trouble scheduling on line, to get my fingerprints done and met Tom. He helped me figure out how to make an appointment, and directed me to his business website to schedule it there. Totally got things done!! read more

I've been going here on and off over the years typically for notary public services. While my bank offers the service for free the person who does it isn't always in, so I go here instead. I also drop off packages occasionally. Today I went in with 3 UPS packages to drop off, returns that had a relatively high value. I asked for a receipt (proof that I had dropped them off) and I was told in no uncertain terms that he wouldn't give me one. Period. Never mind that other non-UPS stores routinely give me a receipt, e.g. Staples. It is the owner's policy not to give a receipt. He offered me a piece of paper to write down the tracking numbers. That isn't the point, I want PROOF that they were dropped off, should there be a problem with the return, so I can inform Amazon. The owner here just doesn't get it. He said that I didn't trust him! Nothing to do with it. He repeated that I should write down the tracking numbers and I explained to him, again, that that doesn't prove that I dropped the packages off. Forget it, he won't do it. OK, next 2 documents for notary services. It gets done, no problem, but once again the receipt says "Lottery" - which he crosses out and writes in "Notary". This is a business expense and I don't want it to say "Lottery" - because that certainly isn't a business expense!! Sure, he crosses it out and writes "Notary" in, but for crying out loud, after all the years he has been in business, couldn't he get his register to correctly document what he is charging for? I have to pass these receipts on in order to be reimbursed and it just looks sloppy. I ask him about it and again he won't budge. Take it or leave it. Then, last straw, for one copy he charges $0.55!! OK, whatever, fine, I know he overcharges for most everything else, but really? $0.55 for one copy, with cranky attitude on top?? He has been irritable before but now I am through. Forget it, I will find somewhere else to go. I suggest you do the same. read more