Accused a neighbor of cheating them when, in fact, salesperson gave her her change but not the stamps she purchased. She complained upon realizing she left without the stamps and they called her a liar. Very poor treatment. read more

Postmasters is spot-on with helping me take care of all my postal needs. Ken is always accommodating and friendly. I love the longer hours compared to other mailbox stores. My only gripe is Ken is not a fan of baseball, but to his credit.... he did root on the Dodgers in this last World Series. Thanks Ken! Not sure why all the negative reviews. I've never had a bad experience with Postmasters. The entire crew are helpful, respectful, courteous and friendly! Trust me, it's a great place to do your postal and shipping business. You have multiple thumbs up from this satisfied customer! read more

This is probably the worst postal place I have ever been too. I've been here 3 times and every time the guy working here is beyond rude. I walked in and waited at the counter, no hi no hello no nothing. He continued to walk around and do whatever or stare at his computer when he knows your there. I said hello and he turned to me and said "yeahhh?" I told him I was dropping off and would like a receipt. He said he doesn't do receipts (every other Postal place has always given a receipt when you ask) I was confused by this and he said "I don't do receipts" again. I asked him every other place does why doesn't he? He then told me if I wanted a receipt to go somewhere else (very rudely). Probably one of the rudest people I have ever met. Do not go here, waiting at the Post Office is worth it over this place. read more

For years they have been doling out abuse and poor customer service! The only thing working in their favor is a good location proximal to other businesses like Joann's, Rite-Aid and Starbucks. I only go there when I absolutely must. read more

Worse than the USPS which I didn't think was possible. Terrible rude service every time and I decided this is my last straw with them. Don't take cards and they make it difficult to accept checks and are begrudging about giving receipts and cash back. Shipping materials usually out of stock or not accessible to package and the workers aren't helpful at all. Plus it is more expensive each time I have, and they arent willing to get you the right item, size or form. It is like Nobody wants to be there. No wonder I see so few people using them every time I go in. Well this is the last time this happens. You just lost another customer guys, enough is enough! read more

Just walking into this place, you can tell that it is not customer-friendly. Off-putting signs everywhere- "TAPE 50 CENTS" "HAVE PACKAGE READY WHEN YOU GET TO THE FRONT OF THE LINE!" "NO CELL PHONES AT THE COUNTER." Even the POST OFFICE doesn't have such rude, anti-customer service signs, and they can be pretty bad! I went to mail something via USPS for 2 day shipping. The clerk tells me that the only way to make that deadline is to do USPS Overnight, and even THAT isn't guaranteed. He weighs my package (I was only sending a CD, so it was very light and in a small envelope)...$27! He gave me the UPS price (which apparently is "guaranteed") and it was $33. I said "hell no" and took my business to USPS. Also, only cash or check here...no credit/debit for USPS service (why?). USPS gives me Overnight, Express 1-Day, 12 pm GUARANTEE for $19.95, insurance included. I don't know what this place is thinking with its jacked-up prices, but I sure as hell won't give them my money! read more

The Owner is so RUDE!!! Mail is always late Parking is terrible Location is very good! read more

The owner is a dick, he becomes angry if you just need to drop off mail and don't have an immediate need to buy something. I had a prepaid ups return I was shipping for a friend and when the owner found out it was pre-paid he told me they didn't have any ups envelopes or boxes. Every time I asked for one he just kept saying, "you have to go to the facility". I told him that I know they have them there but I needed one of now asked; don't you guys have them? (The boxes & envelopes they get from ups for free) He replied, "no, we're all out. You hav2 buy a box from me if you want to ship it from here". The boxes were behind the counter!!! He's done this (lie) to me and other neighbors in the area! Avoid this place, patron a place in which the owners actually like to help people. read more

I went in to send a package to Florida by USPS in 3 days, I was told by the clerk it would be better to ship by UPS(probably better profit margin for them) I was told the package would arrive in 3 days it arrived in 6 days and was late for my grandson's birthday. When I called to complain I was told by Ken (the manager) that I wanted to send it the cheapest way possible, which is a boldface lie. If you make a mistake face up to it and don't blame you customers. Would I ever use this place again, NEVER!!!! I will either go to the post offices on Riverside or Magnolia or go to the UPS stores in Sherman Oaks or Studio City. I try to patronize small businesses as much as possible, but I want to get service and what I pay for, and do not want to be called a liar. read more

I went to Post Masters today to ship something and I forgot how unbelievably rude the owner is. My daughter reminded me when we walked in that last time we were there he was yelling at a customer. I had packages for UPS that already had labels and just needed to be dropped off. There was a long line so I asked if I could just drop them off and he just yelled at me and pointed to go over to the side. I waited there about 15 minutes and he did't even acknowledge me so I left. He is so,so rude and I will never go in there again even though it's a block from my house. read more

Terrible service. It felt like a scam. They could only do UPS overnight if I paid cash. They didn't have the correct form for overnight using my account number?? Second time being dissatisfied here, first time posting about it. It's easier to say no to a customer than do some work right? read more

So rude and shady. They refused to provide a receipt for a UPS package and told me to go somewhere else if I wanted a receipt. There's only one reason not to provide a receipt. I'll let you draw your own conclusions. If every other mail place provides a receipt why won't they? read more

I have no idea why people would rate with less than favorable reviews. That has has not been my experience here at all! I love this place! I have had a PO box mailing address here for over 3 years. Kenneth is the nicest owner EVER! He always greets me with a hello and asks me how I am doing. He knows me by name and always has a smile on his face, he even goes out of his way to check my mailbox when I call to see if there is any mail to save me a trip from driving there! Love this place and I don't think I'll go anywhere else! read more

They charge you 50 cents just to use some tape but don't take cards only cash or check. I'm surprised they don't charge you just for walking in the door. read more

The owner is really rude. He ignores people when they ask him questions. This has happened on more than one occasion. He also has ridiculous signs up telling people not to bother him. He said that the Post office is cheaper, so he will never get my service again. read more

I was certain that I would be the sore thumb, standing out with one of very few negative reviews. But boy am I wrong. Do not do business here!. Particularly if you are African-American! I was having a nice dialogue with the owner telling him how I knew some folks in Compton that we're opening a PO Box in how the black community is building our own infrastructure down south, and he laughed at me! I was baffled! I'm still trying to figure out the mystery of where my mail has been going for six months while this Asian guy has been making money off of me! Because it surely hasn't been showing up at my PO Box! And what little did, he returned to the sender all while I was paying for his services from out of state. I got ripped off, big time! read more

I guess I'm just one more customer who thinks these people are rude jerks. I just went to drop off a UPS package that was already labeled. There were a couple of people in line and 2 people were helping them. There was a third guy working off to the side, so I asked him "Can I leave this here? Its already labeled." Before he could respond the woman helping a customer glanced over and kind of barked "your label not clear. cannot read tracking number. you need to go print a new label." It wasn't a perfect print and the barcode was a little light, but the tracking number itself was perfectly readable. Worst case scenario, the UPS driver would need to type the # in. I asked the guy who hadn't been able to get a word in if I jump in line can they print me a new one if they are that concerned about it. Then the other guy working the register jumped in and started talking about toner cartridges and that I needed a new one and that I needed to go home and print a new one. They could have asked me to jump in line and they could print a new label. They could have just taken it and printed a new label when it was convenient for them. They could have just been decent. I waited to write this just to make sure - THE PACKAGE MADE IT WITH NO ISSUES. So they weren't even right. read more

HORRIBLE experience at Post Masters at 13351 Riverside Dr. (between Starbucks and Rite Aid)! I went there this week to mail a package and buy stamps. The new employee rang up the package and stamps, I handed him a $20 bill, and he put the stamps down to make change. I realized when I returned home about 10 minutes later that he had not handed me the stamps when he handed me the change. I immediately returned to pick up the stamps and the owner, who was in the back at the time of the occurrence, said "You have them" and refused to give me the stamps. My husband and I both returned (we have been going there regularly for at least 10 years and he knows us) and he called me a "liar" and was nasty and belligerent. I will obviously NEVER step foot in that store again! There are so many other options to choose from in the area, and NO ONE should have to be exposed to this wretched treatment by this deplorable owner. I cannot recommend avoiding this place strongly enough! read more

This place is out of the Stone Age. The owner yells at every one. I asked a question and he yelled at me. Then another lady asked a question and he yelled at me. No idea how the owner Ken survives, everyone should take their po boxes out. What a joke. read more

If you want to buy stamps here, bring cash or write a CHECK like it's 1965 because that's the only option. They only accept credit cards for every other type of purchase. Ridiculous. read more

Extremely disappointed by the rude attitude of Ken. I believe he is the owner of this mailing center and unfortunately ignores select customers. He also picks and chooses who to charge the unnecessary .50 cents to when securing boxes with tape. Trust me, it's not about the .50 cents. It's that he decided to leave me standing at the counter with a shipment and stand outside looking at a poster his employees were taping to the window for 5 minutes. Then it was an inconvenience to ship my package. I'm sorry, is it not your job to ship my packages? Didn't mean to inconvenience you Ken. And as for the .50 cents, you select who you want to charge it to. I've been in your mailing center plenty of times and have seen you tape boxes for other people and not charge. You just lost not only a personal shipper, but my company will no longer be using your services. read more

This place does not know what customer service is, they are so rude and I will never go back there again!! I will drive an extra mile to avoid this place, so disappointed! read more

The employees here have always been nice and very helpful, but I think the owner is unnecessarily unpleasant, in fact, rude. I used to think this might be a cross cultural issue but now I think he might have mood disorder because at times he is polite but most other times he seems quite angry and hateful no matter how nice the customer is.....He can really be nasty for unknown reasons. Really do not want to leave this place as I have used the services there for over 15 years....but resent being used as an emotional dumping ground by this business owner. read more

They are the worst, rudest, and do not operate a legal handling of ones mail. I would not trust them with my junk mail.

Really ! Charge me for one piece of tape! Looks like I'm taking my business elsewhere and I have been using this pace for over 5 years! Bye bye post masters! read more

I had a large package to ship. The owner said the least expensive way to ship was going to cost over $50.00. Ouch. So I went to the actual Post Office and they shipped it for $25.00. My boyfriend had the same experience. This guy is clearly padding his prices to make more money. Be aware and do your homework before shipping from here.Also, he charges you drop-off pre-paid packages. read more

I ve been in this place few times. They do the job but bad attitude from the owner and employees . They are not talking neither smiling. I gave them benefit if the doubt, we all have bad days. Now it is very clear that it is consistent. They simply have no customer service. They are expensive as well. The reason I m giving two stars because they simply doing their job, however the attitude needs to be changed. Today it was even on the rude note. I won't be coming here again read more

They don't sell stamps after 4:30 on weekdays and the owner was a real dick about it, "You can only buy the envelope, come back tomorrow" (said with blank cold eyes and an uninviting tone) Is it really that much of an inconvenience to sell me a stamp and have my package sit in your mail bin overnight? Maybe he knows something I don't know or maybe he's just tired and bitter, been beat down by the man, over it. Whatever it may be, I did not enjoy the flavor of this particular interaction, distant, dismissive, and depressing - as it were. read more

Hen is incredibly rude. I had a package in hand and was about to ask him a question when he rudely and unexpectedly cut me off mid word and said "drop it there". I was confused for a second and he said it again, "drop it there". I asked him if I could finish my question and asked if I needed to sign anything or if it needed to be scanned. I don't ever drop off packages so this is all new to me! I asked him about another package I had and he gave vague information like I knew what he was talking about. I asked him to repeat himself and he said with a very frustrated tone to let him finish what he is doing first and then he would help me. He was moving 2 boxes and apparently is unable to multitask. I felt like a child being scolded and told to be quiet in front of other customers. TERRIBLE SERVICE BY THIS MAN. Not friendly AT ALL! Will not be returning to this place. read more

Best prices for shipping. I've checked every USPS, UPC, FEDEX, place in the valley. They have every size box and offer a variety of shipping options. Always friendly service, quick, and reliable. read more

This place sucks. Every time I've been, the experiences have been unwelcoming and employees are rude. I'll travel a bit further from now on just to not have to go in here anymore. read more

Stood there in front of the employees for 5 minutes while they talked among them selfs ignoring me! If I never said anything they would of never helped me! Horrible customer service! read more

I've been coming here for the three years because the employees are so helpful and so kind. They are patient and are willing to answer any questions you have. have never had a problem with them definitely recommend this place. read more

The owner and young woman that work here are so unpleasant - like they hate their work. I dropped off a Priority mail box of goods on 2/2/17 to get to my family up in northern CA from L.A. of baked goods. This guy didn't ship it till five days later! I paid for it to go 2 day max from So CA and it still hasn't arrived - due today 2/9/17. I've dropped off several packages for UPS and or mailing and it is ALWAYS the same nasty vibe in this place. Gross. I won't be giving them any more business. There is a great one on Victory and Fulton and the people that work there are so sweet and friendly. I will only be going there from now on. read more

The owner is very rude and unpleasant. I have stopped by this place a couple times to mail a few packages. I was polite and was not asking for anything complicated. He has bad attitude. Acts like he is doing me a huge favor. I would rather spend extra time to drive farther from my house to another mailing facility than give him any more of my business. read more

I don't even want to give them a 1!!! Now back in this area , & back in the day this place was it everyone was soooo nice and the owners were very professional.. Not sure how long these folks have been here but they Rude and unprofessional people. Will never come to their store. read more

Very convenient, and affordable. staff are very friendly specially Aury, always with a smile. will definitely be coming back for their great service read more

This is a great place, every time I've come in I have been help in a friendly and efficient manner. I highly recommend them!

Rude, unhappy employees! How about a smile or a hello? I went in to ship something and to inquire about renting a mailbox, since I have been moving so often lately. I asked if they had a way to send me a text when I had mail, the way the USPS does (I prefer a real address to a PO box), and they said no. They said I would have to call them to find out if I have mail. I got the feeling these people would not be too happy or helpful if I did start calling them everyday. No thanks, I'll find somewhere else. read more

I agree with the poster below. The 1 stars are from people being rude and demanding . Ken doesn't take their attitudes so of course it's a shock to these people who get their A@@es kissed left and right at Bloomingdales etc. I've been using them for years. Ken was closing and about to leave and saw I had my wedding invitations and stayed 3 extra minutes to help me get them out. If you are kind and polite you WILL be treated well and as a loyal customer. The 4 stars is for them not accepting catds read more