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    Popeyes Louisiana Kitchen

    2.1 (26 reviews)
    Closed 9:00 am - 12:00 AM (Next day)
    Updated 3 months ago

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    Peter H.

    When I dine at a hamburger dinner at the edge of a small town with only two traffic lights... Yes, I expect their burgers to be the top choice on the menu. When I dined at Popeyes earlier tonight I wanted a simplistic Kid's Meal for under $6.00 to make my caloric intake would allow some movie popcorn 30 minutes after dinner. My meal was in many parts: A. presentation B. time ordered to on the table C. warmth of food D. smells of the meal E. accessories (dipping & fry sauce, catsup, mustard) F. a free straw with my drink G. ability to refill my drinks as I choose (with lots, and lots of ice) H. taste of the chicken tenders (crispy, yet not dry, moist, but not damp) I. French fries (served hot, crispy, yet not singed, tender, but not raw) J. clean tables K. clean restrooms L. pleasant aromas throughout the dining experience M. a greeting when I entered the Louisiana copy-cat dwelling N. a side of extra pickles with no additional fees O. napkins without asking the clerk Yes, that is a far cry from what I normally expect from McDonald's, Taco Bell, or even Costa Vida. And yet in the November days of 2024, my money is forced to be stretched further than just 11 months ago. Sure, a new President Trump was re-elected into the United States government for a second term in 2016. Overall though, yes, only three stars tonight for the chicken was server hot, too hot to eat for about two or four minutes after they brought it to our table. My son was pleased with his spicey chicken sandwich, large soda, and medium French fries. He was not disappointed at all that Popeyes in Utah still has yet to serve Fry Sauce. Minutes after the chicken tenders arrived, oh yeah, they looked off. A little too white and not the sought-after golden brown. I waited another 59 seconds and the hot, crispy texture burned an extra ten degrees Fahrenheit and then it reached my taste buds, ugh, and quasi... yuck! The breading was soggy and I've made these same mistakes inside my very own kitchen more than thrice. The movie, CONCLAVE, was going to begin in less than 19 minutes with a six-minute drive from the restaurant door to the pop-corn line. As much as the critic inside my culinary soul craved a confrontation I dreamed of a "comp" meal, and one of those scripted lines, "Oh, I am so sorry, sir. We want our chicken served perfectly and never soggy. I'll fry up a fresh batch A.S.A.P. And would you like a free dessert to spike your glucose while you wait for our cook to spit in the batter?" (Yeah, I went too far). For the customer service, tonight was a solid 8.7 even though they were short-staffed. Not their fault, coworkers get sick. I know for the past 12 hours my stomach has been doing cartwheels and my brain has been playing racketball at the top of every hour. Will I return later in 2024 to see if the chicken tender Kid's Meal is indeed valued at $5.98? Sure, for I've eaten this Louisiana chicken on and off for the past 18 years and this is my first three-star experience...

    The error code I get on the app when trying to use my gift card online.
    Mike B.

    Since this place has opened I've only gotten food there once. I've tried multiple times with a gift card I was given but for some reason they can't figure out how to accept gift cards. First time I tried, they said they don't accept them. I contacted corporate and they said that I should be able to use it on the app. That didn't work either I kept getting an error saying the card details are not correct. After a couple of months exchanging emails with corporate they put the balance back onto my plastic card. I called this Popeyes to ask if they're accepting gift cards and the guy on the phone said yes. So we went there, ordered our food, and when I pulled out the gift card, the cashier said their card machine isn't working for gift cards. I can't believe that in 2023 a technical issue like this is even an issue. I love the chicken at Popeyes but there's plenty of other chicken restaurants in the area that offer chicken just as good without the headache. The comical part is that there was a sign on the wall with the store owner/manager's number saying to reach out to him by text if you're not satisfied and he'll do his best to make it right. Of course that went nowhere as he never replied. Which tells me I'm probably not the only upset former customer to reach out to him.

    Large mac and cheese

    If i ask for a large mac and cheese, please fill it to the brim. Fill it to the brim To the brim To the brim

    black hair in the chicken

    ​ awful terrible will not go back again . Waited over 20 minutes in the Drive-Thru for $30 meal that the fries were cold the chickens tenders were as thin as paper and literally a black hair in one of the tenders . Supposed to be a 10-piece meal with two large sides the boxes of fries weren't even halfway full .

    Would you believe that's a thigh? That must have been a minuscule chicken. And it's crunchy to the bone. Must have been fried for an hour!

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    1 year ago

    Why do I keep coming to this place? I don't know, but it SUCKS! The chicken is ALWAYS DRY!!

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    1 month ago

    double charged for my meal, very disappointed spent way to much money on something I didn't eat

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    Edwin E.

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    4 months ago

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    3 years ago

    Ordered an 8 piece meal. Cold biscuits, no white meat, no butter and one utensil. Horrible

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