Fair pricing very helpful would highly recommend for all the problems that come with owning a poolread more

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

At the end of last season my dolphin robotic pool had one of the gripper tires fall off and…read moreneeded to be replaced. so I took the unit to replace the one tire and do an overall evaluation of it. after four days they gave it back to me paid $65 everything was good. Got home put it in the pool that same afternoon the rubber bands came off. went back to chemex for a second time. The guy said that something internally was cracked In the main frame another $350. picked it up everything was fine. Put it in the pool and the entire cover from the main frame that he replaced came off inside the pool. picked up the cover and bring it back for a third time. they didn't charge me. brought it to my house again after an hour of using it the same rubber tracking bands came off and now I'm back there for the fourth time. It's my understanding that Billy the technician doesn't work directly for the organization and is overwhelmed with many service calls. Seems to have a lot on his plate. To many customers waiting in line for repairs and only one tech to handle all of them. I'm going on my third or fourth week without having my pool, but regardless of that I'm getting the impression that this company is not the right company for maintenance on these robotic cleaners. Thanks, Chris.

Chemex was great in doing a water analysis and giving me the chemicals I needed to get my salt…read morewater pool quality to where it should be. They gave me the proper selections and advised the timing and order for the use of the products. They did not try to oversell me and took the time in a busy store to explain what they were doing. and how it would affect my water quality. I would never go to a chan store where the quality might depend on which young person handles your water analysis.

What blew my mind was the fact that I had an 8am appointment. He rang the bell, I was slept like a…read morelog but when i got up at 8:10am, he started cleaning my pool anyway!!!! The average person would've said "They didn't answer the door, so I'm out!" Derek was very knowledgeable about pool care. He's patient when answering questions and his rates are very decent!

From the owner: we offer weekly pool maintenance as well as all equipment repair and much more…read more professional closings available

Terrible ! Our pool was opened April 22 and we still haven't been in it once. The heater is busted…read moreonly after three years and they have yet to fix it. Broken appointments, no shows, and runarounds ! What a waste and today is going to be 90 degrees. But let me tell you how quickly I get a text message invoice to pay !!!!

John Joseph Custom Pools did a phenomenal job from start to finish. I'll admit I'm not the easiest…read moreperson to work for but the office staff stayed professional and always addressed any questions or concerns that I may have had. The team worked hard and kept a clean work environment which I was happy about. Everything that they said they would do they did, and all in all I'm very excited to finally have our pool in the yard. This was a huge purchase for my wife and I and we are very happy that we ended up going with John Joseph.

They are amazing!!! They come when they saw they are coming. Very professional and friendly.read more

We were given there contact info through Angis list and made an appointment for the to give us an…read moreestimate. They didnt show and I called and was told they were in a meeting and would come the next day. They showed up and promised and estimate later that day.No word-i called the next day and they promised they would get back to me right away--no call, no word.They do not answer my calls and i have left many messages--super unprofessional and not trustworthy--DO NOT USE THEM

I had a similar experience to Jordan S. They act as if you are inconveniencing them, big…read moreattitudes. If you don't like your job, quit. They damaged equipment and have no respect for your property. Customer service is an afterthought. If he is the same Keith who worked for Dunrite Pools, I have heard huge complaints about him. Be careful here.

Keith and his team are without a doubt the best pool service company in Long Island. I just…read morerecently had to replace my pool liner due to a bad storm that caused a massive branch to fall from a tree, ripped through my pool cover and ultimately though my liner. Keith gave me an excellent price, did exactly what he promised as well as completed the work on time. His staff removed the old liner and cover, cleaned up all of the debris and removed it from my property. They also conduct my weekly pool maintenance as well as open and close the pool for the season. I am actually purchasing a loop lock cover for the end of the season due to Keith's extremely great prices and customer service. I highly recommend this company for all of your pool service needs!

We were having a big family party this weekend and the Polaris pool sweep was broken. Our pool…read morebottom looked awful. I took the Polaris to Mark, store manager, at Leslie pool on Main Street Smithtown and told him my problem. He realized they didn't have the part I needed in the store so he said if I came back in an hour he would go the to Commack store and get the part and repaired it for be before my guest arrived for the weekend. He said it, he repaired it and that is customer serviced above and beyond. Thanks Mark, very grateful. Barbara Crane Smithtown

Staff is super nice. Came in with two kids to look at pool toys and the woman working could not…read morehave been nicer to them!