Shout out to Safe Haven Plumbing! We've been using them since 2018 when they were just starting out, and they have always been completely reliable. They've come through for us in every situation--even emergencies! Case in point: our refrigerator and ice/water system broke right before Passover this year. They came over after hours and fixed it immediately, and at a very fair price. Very reliable, personable, honest, and highly recommended. If you need a plumber you can trust, Safe Haven Plumbing is the one! read more

Joe and Justin came out for a small leak under the sink. They arrived on time (not early, not late), diagnosed the issue quickly, and fixed it properly without trying to upsell unnecessary work. Joe took a conservative approach and solved the problem by adjusting the packing nut instead of pushing a full replacement, which I appreciated. Justin was professional and respectful as well. Overall, solid, straightforward service. Would use them again. read more

5 Stars -- Exceptional Service from Safehaven! I recently had Safehaven handle an oil-to-gas conversion at my home, and I couldn't be happier with the entire experience. We replaced my old boiler and water tank with a new, efficient system, and the team also ran all the gas lines for the stove and outdoor BBQ From start to finish, Tommy was incredible. He's extremely knowledgeable and truly versed in his craft. He didn't just swap out equipment--he completely transformed the space. Tommy and his crew removed the old system, rerouted the plumbing, and reorganized everything to create a much cleaner, more efficient, and better-looking setup. (see before and after pictures) Lori, their business manager helped coordinate the scheduling and paperwork with the town, inspections, national grid, etc. His whole team is fantastic: professional, respectful, punctual, and impressively clean. They treated my home with care, communicated clearly throughout the project, and delivered top-quality workmanship. If you're considering an oil-to-gas conversion or any plumbing/heating work, I highly recommend Safehaven. Outstanding service and true professionals! read more

See all

After a failed visit by another plumber who really screwed up, Safehaven's Joe arrived with Justin to save the day - they were prompt, neat, and honest! Plumbing repair can be costly...but, with Safehaven, I felt like I wasn't being ripped off. Hats off to them ~ read more

I ended up not using them because they don't travel to Nassau County. However, I found the person I spoke to was very knowledgeable and friendly. I would certainly have used them if they traveled to my area. read more

Joe and Lori Ann were great in getting my heat back on. They were on top of my issues and correct the trouble quickly and efficiently. I would recommend them without reservation. read more

Highly recommended. Professional excellence. The business runs like the precision of a finely tuned Swiss watch. I wouldn't use anyone but this great company. read more

Wonderful people! I called with a plumbing problem and they suggested that we should start with a cesspool company to save us from having to pay an unnecessary plumbing bill. Great customer service that saved us money is an amazing and rare experience. They're fantastic and honest people. read more

We've been having issues with the toilet running when not in use as well as the water "mysteriously" shutting off when in use. I contacted safehaven and they were quick to reply. Price was reasonable and couldn't have been happier with the service. The tech came on time, professional and friendly, and explained everything thoroughly. So happy we contacted them, will definitely be using in the future for hvac read more

I was super happy with my first experience with Safehaven but my second experience wasn't so great. After a full season of running, I had Savehaven come out for our yearly maintenance. When they came out, they spent less than 30 mins here from arrival to driving away and said everything was clean and that no cleaning was required. I ran the burner for an entire season (Sept. to July of the next year) but for some reason, they kept saying that they were here recently which they were not. They only changed the filter, said everything was clean and charged me $250 for this service. The first time around, they were in the house working on the boiler for maybe 2 hours and cleaned everything inside the boiler and changed the filter. I was expecting this level of service the second time around and wondered why I paid $250 for this service when 95% of it was not done and apparently not needed. I will find another company the next time around. read more

I contacted Safehaven about a leaking shower and they came the same day and were able to diagnose, mitigate, and provide long term solutions for this and other small things that came up during their diagnosis. The entire team was great to work with. Will certainly keep using them, and recommend them to everyone. read more

Fantastic! My mom's sink was in need of repair and I had no idea where to start. I looked on Yelp and Safehaven had great reviews. I reached out and Lori Ann was quick to respond. She was able to give us the next available appointment and my mom's sink is back in order! What a relief. The communication throughout was amazing, more work was needed than anticipated and they wouldn't move forward without permission. The payment was very convenient too, they take Zelle to avoid the credit charge. Highly recommend :) read more

I've had Safehaven do plumbing work 3 times. Tom, Lori and the other guys were great and easy to work with. The text system is very convenient. I'm always ok with paying more for quality and someone I trust, but the materials pricing is a bit crazy. After my last call, I was charged $42 for 10 feet of pvc pipe which costs $13 at Home Depot. $17 for a pvc elbow which is $3 at Home Depot. $29 for a coupling that costs $9 at Home Depot. I was only given the labor price up front, so I was a bit blindsighted by the materials cost. If the extra cost was lumped into the labor, I honestly wouldn't have given it a second thought. Seeing it broken down like that makes me feel a bit taken advantage of. read more

These days, it's rare to find a business such as this. Tom and Lori absolutely went above and beyond for us - ours was not a huge project but they treated us like they were making a fortune on this job. The work was top notch, the guys were pleasant and left the job site super clean! Such a pleasure! Thank you Safehaven! read more

I've been impressed by the reviews here. I've tried to get them out to service my AC but they are always too busy. I finally got them out to look at a hot water problem. They did not disappoint. Called at 9am and they were here by 10:30. Quickly diagnosed the problem and explained what needed to be done and why. He finished the repair quickly and cleanly. Great service. Great company. Great people. Just wish there were more of them. read more

Had a leak from our toilet down into the living room. Simple as resetting the toilet. Cost was not unreasonable and very up front pricing - no hidden tricks or gimmicks. Woman on the phone was a lovely person and so pleasant and communicative. I've definitely been burned by plumbers before but these guys were true professionals. Quick work and left no mess. Simple problem and they didn't make it a hard fix. Will definitely use them again if needed. read more

Punctual, fair priced and quick. Gave me piece of mind that my home is protected against leaks. Thank you!

My washing machine spin/drain cycle caused a backup in the sink! (never happened before!) After I (a handyman) checked everything that I could, from blocked drain pipe to air vent to clogged sink, etc., and attempted plunging, et al., I called Safehaven, primarily due to their great Yelp review and close proximity to my home (their address is a storefront postal box address) (n.b., I've had other plumbers at the house, but, they left a lot to be desired; overpriced and could only do half of what I needed done (i.e., not fully versed in their own profession!)). I was given a flat fee for them to appear (i.e., no free estimate), plus any work expenses, time, and labor, which I approved (a little pricey, but, these days, what isn't?). A worker showed up the next day, on time, investigated the trouble, but, couldn't see anything obvious. So, he sent a "roto-rooter" into the drain pipe for the washing machine, which, despite sending an alleged 50 feet in, it did not appear anywhere: not the sink, not the air vents, nor the garage cleanout to the cesspool! He thought there might be a drywell, but, to the best of my knowledge, the 65-plus-year-old home has no such thing. Failing that mystery, he poured powdered lye down the drain pipe and the sink, then poured hot water into both. A few minutes later, I noticed that the garage cleanout was crystal clear; it has NEVER been that clear, before! Then, we ran the washing machine, and there was no backup, thank goodness! So, nearly two hours in, and the plumber did the job, ostensibly with the lye, since the "roto-rooter" didn't seem to do anything other than make noise from inside the drain pipe's wall! Regardless, I'm happy with the result, and he even cut me some slack with the price! I paid in cash to get a discount (credit cards get a surcharge), and gave him a $20 tip, not only for his time, but, also, for his patience, genuine non-patronizing friendliness, and willingness to listen to me whine about the problem and everything else under the sun! ;) read more

Another great job performed by SafeHaven! Earlier this year Jason replaced the CAC system and it was obvious from that experience that SafeHaven was a professional, top of the line company. We knew if we ever had the need for any more repairs in the house, this would be the company we would call. So, the time came again just last week. We have been dealing with slab leaks for years, one after another wherever a hot water pipe comes up through the slab, and in the dirt, under the slab. We had gotten to the point where we had a plumber come in a move all of the lines that supply water to the baseboards above the slab. This time the leak was under the tile in the bathroom. There was a leak close by earlier this year that a different company took care of (we didn't know about SafeHaven at that time). Thomas and his assistant Steve came over at their first opportunity, which was very much appreciated. Thomas quickly located the new leak and offered a couple of choices on how to proceed. Since we had already moved the baseboard piping above the slab we decided to do the same in this case. We really want to be done with slab leaks once and for all. Thomas moved the water line above the slab. He was very professional and explained everything that he was doing. The job was done in a matter of a couple of hours and everything is working perfectly. They were considerate, honest, and extremely competent. If anyone has any need for a first rate company, for plumbing, air conditioning, and whatever other services they provide, please know that SaveHaven Home Services is the company to choose. Thank you Loriann, Thomas, and your crew! We are very, very happy with your services. Kevin and Nancy, Smithtown read more

Safehaven hooked water up to my grow room so I can operate my business year round. They worked with me through some last minute changes to make sure I had the best set up for my operation. They were prompt, communicative, courteous, and their pricing is competitive. They are an amazing group of people to work with! read more

Safehaven Home Services - Plumbing Near Me - Smithtown, New York

I've always cooked on a gas stove. I moved into my new house two years ago. Heating and hot water was gas, but the stove was electric. After two years of frustration and hearing all the talk about gas stoves being banned, I decided to switch. Safehaven replaced a broken sewage pump in my new house two years ago, so I called them first. The estimate came in a tad over budget, but I was able to save on the gas stove thanks to a Presidents Day sale. Joe and Steve arrived on time to run the gas line. Tom, the owner, stopped by to see how the job was going. They did a great job running the gas line around the outside of my house to the kitchen. They also installed the stove perfectly. Lori Ann in the office was great also. I highly recommend Safehaven. read more

5 stars is not enough to give to this amazing team . This is a family business in every aspect and not only did they put my wife and I's mind at ease, but they treated us like we were part of their family. We had an old water heater and tricky situation. They were able to move the water heater into our crawl space, moved around duct work for the water heater , answered all our questions when asked , and most of all never gave up on us. They found the solution after some days of outweighing different ideas and Lori consistently checked in with us to let us know any updates. Tom, Joe and Lorenzo really diagnosed the problem and thoroughly checked to make sure everything was going to work out. Thank you Lori, Tom, Lorenzo and Joe! We will be calling you all again soon for our next project. God bless this amazing family ! We definitely understand why they are called Safe Haven. read more

Extremely polite and helpful! Although They haven't done any work for me I can confidently recommend them. I called to ask about having a camera inspection done of a waste water line in my home. I was told that, due to local law, they were not allowed to work in my area (Islip). After a short but nice conversation I was given the number of a business they have recommended in the past that could help me and they did. Better than any big plumbing empire. Go with the local guys. read more

First to respond. I received a quote the same day I emailed pictures that was requested. They were on time and completed the job quickly and professionally. They replaced my expansion tank on my water heater. They rerouted the water line and hung it correctly. They found a small leak on my water heater and fixed it. They replaced the fill valve on my toilet and installed a bidet. I mentioned a leak on my spigot outside. I was told the leak was from the packing. He repaired it. He could have said it required replacement, he didn't. Most important, they are on time, professional and are very nice people. They took their time to explain things. I had some questions and they answered them. I paid less then what I was quoted. They also give a military discount. I recommend Safehaven Home Services. When needed I will use them again. read more

Safehaven Home Services - After - Plumbing Near Me - Smithtown, New York

See all

Great knowledge, great work and and truly great people. Not only were they very quick to respond and very knowledgeable, but they are honest. For some of the services I was requesting, they let me know when other quotes I got from other businesses were good deals. You can count on safehaven for good work AND honesty, hard to find that these days! read more

We had Safehaven here today to address several plumbing issues for us. I had contacted them last Thurs and got an appt for the next Mon. Joe was an extremely nice guy - knowledgeable, competent and quick. He replaced an outdoor spigot, a toilet feeder valve, installed a new master shutoff to the house and replaced our kitchen faucets with a new hands-free unit we purchased online. All of that in less than 3 hours, which included having to run out for parts. The final cost was reasonable and we'll definitely be calling them again soon. Overall we couldn't really be more pleased! read more

Everyone here is fantastic to deal with. Excellent work, very responsive and priced fairly.

Joe and Steve from Safehaven Home Services recently installed a new gas water heater which was a replacement for a water heater which had failed prematurely. Both workers were very professional in their diagnosis of our old water heater problem and did the installation in a very timely manner. They had also previously installed a pressure relief valve which would minimize any damage to our boiler due to overpressure by incoming water from SCWA. Their work was superb and Lorianne, the office manager, scheduled everything perfectly for us. The price given to us for the amount of work done was very good. I highly recommend Safehaven Home Services for any plumbing services required. read more

These people are absolutly amazing!! I called the office in a bind, needed a bathroom leak fix on the same day. Lori was so helpful calming and got Joe here to fix the problem in 20 minutes! He did a pristine job, saved us from almost not closing on our house! Would highly recommend to anyone, and they were fairly priced! Amazing work team! We are truly more grateful than you know! read more

I had a leak I couldn't pinpoint. After speaking with Lori Ann a couple of times we locked in an appointment. She was on the ball from the beginning of this and right up until the end. Thomas showed up a couple days later as scheduled and right on time with a smile on his face. His overall demeanor helped ease some of the stress me and my wife were having. He was very diligent, meticulous, patient, and most of all, knowledgeable. Eventually he traced the leak to the source, explained how the water gets from point A to point B without me seeing it, and provided priceless advice and answers along the way for any question I had (I had a lot). What I can tell you is; if you've got Thomas coming over your house for work in the afternoon, you're going to want to ask him to stay for dinner. Thanks Thomas. read more

Tom and Safehaven plumbing did an excellent job installing a new shower faucet kit in our home. The team was professional, personable and sensitive to our request to wear masks in the house due to health issues in our family which we appreciated greatly! Lori was very helpful in scheduling the appointment and explaining what we would need to provide and what to expect. The work was done extremely well, Tom discussed the plan with us before he began and completed it in a timely fashion. He was very meticulous in his work and the room was left very clean. I would highly recommend! read more

Super happy with our new central/heat system from these guys. They arrived right when they said they would and we're so easy to deal with. 3 day job done in 3 days save for some odds and ends because of backordered parts, which...happens and isn't their fault, so no biggie. Left our home clean and they were respectful the whole time. read more

Safehaven did a really good job fixing the Freon leak for my hvac. Lori-Ann was very nice and patient with me throughout the process. She even got back to my call on a Saturday because I was worried about the situation. The technicians are also very good at their job and took their time to explain to me what they did and how everything works. I had a really nice experience with the company and I'll definitely call them if I need any home service in the future. read more

If I could give Tommy and his team (Lorenzo, Joe, Lori-Ann, & someone I haven't met yet), 10 stars, I would. **********. First, I found them on Yelp so thank you to all of the reviewers who gave them high ratings. I was extremely unhappy with the last plumber I used, so when my boiler decided to stop working, I needed to find someone who was highly rated. Tommy told me what was going on with my gas boiler, and pointed out that my 15 year old water heater had a slow gas leak, so we needed to plan for that as well. We thought we wanted the highest efficiency gas boiler/hot water system, but he pointed out that if we lost power, we wouldn't have hot water. Since we've been without power for numerous days several times due to storms, this wasn't a great option for us. So we went with the higher efficiency and separate hot water heater--which is still much more efficient than what we previously had. He gave me an estimate (and of course, we had several estimates), and his pricing was very fair. Even though the prices had gone up do to supply chain issues, he honored the price he gave us. He explained things so clearly that deciding to use Safe Haven was a no-brainer. It's a family-run business, so he didn't give me an estimate and then send a guy with one of his trucks to do the work. He doesn't work that way. He and his crew handle all the jobs. He and his crew were extremely neat. Also, (and this might be what I loved about them the most), the day after the installation we found that we had no heat in my daughter's room. Not their fault--it had to do with the way a contractor had reconfigured pipes when we were doing a renovation, so it was a behind the walls issue that he couldn't have seen. Still, he made it a priority, left his crew at a large commercial job they were working on (not near my home) and ran back to my home to figure out and fix the problem. I couldn't finish this review without mentioning his fabulous one-woman back office staff--Lori-Ann. She was amazing. She tracked him down to ask him questions we were concerned about before he started the job, and when we had the problem with the heat still not working in part of the house, she tracked him down, made sure he was going to be getting to us that day. Lori has a way of making you feel like her new best friend or part of her family. I am going to miss speaking with her every day. Even though they aren't located in Huntington, where I live, (and they go all over the island, so don't let that stop you), they are now my plumbers for as long as I live on Long Island and I will happily recommend them (I actually already have) to clients and friends. read more

I called asking for someone to come fix an issue we were having with our boiler. CO2 was building up we found out, so it was definitely a pertinent issue. The guy asked me to text him my info and he'd get back to me that day or the next. Didn't hear from him until a week later. I had to find someone else to come. It turns out, the issue was more dangerous than we thought. Thanks for nothing. Update: I'm updating because of the owner's comment. My initial call was to explain my problem and make an appointment (obviously). He said to text him my info and someone would be getting back to me, which never happened, hence my review. Don't try to play off like it's my fault. Just take responsibility, or lack there of, of bad customer service. read more

Thomas just changed my burner from oil to gas. He did a great job. He knows exactly what he is doing. He is very thorough and professional. He is patient and polite to answer any questions satisfactorily. Really thankful for having him over to do the job. A big thumbs up for his sister Lori Ann, who was able to call my name when I called in. It is so good to be remembered by someone who just had one contact or two. She is so friendly and so willing to help! read more

We had the pleasure of a slab leak in our dining room. Our first call was to Lori-Ann at Safehaven who sent Tom and Lorenzo over to our house in a matter of hours. They quickly diagnosed the problem area and gave us a fair estimate. We called back, made an appointment and had the repair done on schedule and within the estimate. I'm glad it's over and I'm glad that we now have a reliable and fair plumbing service to reach out to for the next time. read more

I am a new homeowner, and I was lucky enough to find Tom from SafeHaven. Actually, I have been blessed in many ways throughout this whole process from buying my house up until now. There is nothing worse than working with people and giving your time & money to people that you do not trust, but these past few months I have met many people throughout this whole process whom I would happily call my friend starting with my real estate agent to Tom from SafeHaven. You will find that stress in your life just starts to decrease when you find and surround yourself with good people. Tom came in and replaced my heating and cooling system with brand new units. I decided to go with an efficient wall mounted condensing boiler (converted from oil to gas) and a new AC system (with new ducts run to the basement) as well as a whole house water filtration system. Everything works perfectly and the setup is beautiful. All his work is so clean and crisp - very professional! You can tell he cares about his work by his attention to detail, and he personally cares about you and your home. His prices are very reasonable as well! He beat out all the other quotes, and he definitely saved me money in the long run with his advice and lessons from his life experience. I couldn't have asked for anything more or had a better experience with Tom and his team. They are the best from all the people I talked to and have experienced! I would 100% recommend him to anyone and everyone!!! read more

See all

It is truly rare in a a sea of mediocre service businesses to find one that is exceptional in all respects. Tommy and Lorenzo came to my home on time during an ice storm and proceeded to explain exactly what was required to determine the issue and the resolve. I was anticipating a major undertaking with a slab leak. They proved out, in terms that I could understand, the issue or the lack there of. The cost for the work and diagnosis performed was fair by anyones standards. I plan to use them for any of my plumbing needs and would recommend them without hesitation!!! read more

Believe all of these great reviews- they are 100% accurate! I needed a toilet installed and found Safehaven on Yelp. I am so glad I did. Lori was friendly when I called to schedule and was always quick to respond to an email or text. Thomas and Lorenzo were on time and efficient. Thomas took the time to explain the work he did and made sure I was happy with the work. Excellent service all around. I will definitely use this family run business again. read more