These guys have been great so far. We just bought a home with a neglected green pool and they have helped clean it up and used my own chemicals to help restore the pool. Cassandra who works in the office has been phenomenal. Hard to find great pool service in Long Island, but so far these guys have been a step above. I'll post again when they have to close the pool. Closed the pool and provided specific guidance on how to store equipment. They only charged me for what I needed and not a penny more. Big fan of these guys. read more

I gave a star more than one star because this company started off ok and cleaned my pool even if there was often some green soon after. But I did think people should read the sexist comment emailed to me by the owner when I had the nerve to ask why my pool was still green and not ready to swim in after they charged about $350 to open it! 'You sound like someone who sits home all day long filing her nails. As I stated before, this is a very busy time, and delays can and do happen. YOU ARE the only person carrying on like a spoiled child. Get over yourself and grow up. I'm not going to respond to your childish emails anymore, and you can find yourself another pool company now.' Mike McDonald Owner read more

Smooth service from majestic pool service this year. Open and closed my pool no problems. Did bi weekly vacuum and service was excellent.. no extra charges only prompt work. read more

I was charged to winterize my heat pump last year,when heat pumps do not require winterization.When I complained to the manager he told me that I paid for it last year and did not complain.He would not refund the money.I was told by other pool companies that only gas heaters require winterization.The contract states the steps to winterize a gas heater.Earlier in the year they came to do a power vacuum without calling and then proceeded to vacuum the pool blindly in a cloudy pool .They left half the debris on the bottom.I then spent days vacuuming my self to get the rest out.Two years using this company we're not good experiences. read more

We have owned a pool since 2004 and we've hired a number of pool service companies for various service needs, such as pool opening and closing, repairs, maintenance, installations, etc.... So, I can say with confidence and experience that Majestic Pools is hands down the best one we have worked with. They respond quickly to phone calls or emails. Their actual services are top notch, they are professionals who have never let us down, and they are clearly experts in the field. Most importantly, though, what we have taken away from all of our interactions with them is that they are really looking out for their customers. It is evident that they care, based on their customer service, rapid response, and the fact that they will offer a few options when we need a repair or service of any kind. Many thanks, Majestic! read more

Majestic installed new underground lines, installed a new liner, replaced steps and diving board. They did great work and I highly recommend them. read more

Best experience ever with Mike and his crew at Majestic. They went above and beyond my expectations. They were professional.. gave me a fair price and always here when promised . We were leaving on a long planned vacation when we got word our liner was in stock. Mike and his team handled everything thing for us while we were gone which included constantly coming by to monitor the water level while it was filling. They also had our filter up and running and our pool was ready to use when we got home. I highly recommend Mike and his team. Best decision I ever made. read more

Majestic Pool Service - Pool & Hot Tub Service Near Me - Bay Shore, New York

I have had numerous pool companies over 21 years. It has always been a nightmare. I came to Majestic by way of Next-Door recommendation. So far they have been the greatest find. My pool was up and running in 2 weeks. It has now been open around a month. It has never looked as good. It is a salt water pool. I initially had several issues on opening. The heater and salt system was not working. Mike was able to troubleshoot and fix both systems without costly replacements. Their prices are similar to other companies I have used. I very seldom right recommendations online. Majestic pool is a really great service oriented company. read more

Over promised and underdelivered. Multiple issues from day one of opening to closing and zero communication with Mike the owner once contracts were signed and until closing for his balance. I was hoping for a smooth season by installing a new heater, purchasing the chemical package along with the weekly maintenance. They installed a bypass valve on the new heater to prolong it's life. Good idea but it has a slow leak from the day it was installed. The weekly guy never noticed it ( or any leak) all season, I called the office and told them about it multiple times. About half way through the season they placed more PVC glue on the fitting. No surprise it was still leaking. Prior to scheduling the pool closing I requested it be fixed. Needless to say it wasn't and Mike the owner claimed it was my failure to communicate since this was the first time hearing about the problem and offered to repair it next spring. I requested a $200 credit towards my closing balance so I could hire someone next year to do the repair. Unfortunately Mike the owner didn't like my suggestion and sent me a bill without the credit. All season long we had a green/yellow film along the bottom of the pool. We pointed it out to the weekly person who never wrote it on the weekly invoice and report. We then called the office, sent photo's and asked Mike to meet us on a day we can go over the problem. We received a phone call it wasn't algae. Mike never came to look at the problem. Then we tried again and were told they didn't have any phosphorus. So much for a chemical package. Several times I went back to my filter area and noticed leaks. Most I fixed on my own because the weekly guy is not a mechanic and who knows when they would send someone over to fix them. The icing on the cake was when the weekly person tightened down the chlorinator top so hard that I needed a 3 foot channel lock to open it. I then called and reported the problem and explained that I needed to be notified if things like this happen again. They caught on so about 3 weeks later my invoice noted he couldn't remove the chlorinator cover. I found a few tablets in my skimmers. I also found another leak on the fitting to the chlorinator from him trying to remover the cover. As a business owner I understand what it takes to write a negative review. My time is valuable and this was worth the $200 Mike didn't agree to. read more

Majestic Pool Service - Pool & Hot Tub Service Near Me - Bay Shore, New York

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I can't say enough I can't say enough about Mike and his staff of Majestic pool service. Everyone was extremely professional and quite easy to deal with. They were always in touch with me and I knew their plan. Mike and his crew installed a new liner, and the timeline was exactly what he said. We also bought a heater from him and he took care of everything. We are grateful for the job that was done and for working with someone that knew what he was talking about. In 30 years, the pool has never looked better. We would highly recommend Mike and his staff to anyone needing a great pool person. read more

While I opened the pool myself this year, I had Majestic close it out. They showed up on time and did a great job closing the pool. They also replaced a broken pool light that the prior owner left for us to fix! While a little pricey, I will use them again next year - you get what you pay for. read more

Mike and Evette were very helpful. My pool cover had collapsed this winter and they helped me replace my new cover. They were quick and easy to deal with. I would recommend them to anyone who needs a good pool person. read more

Majestic Pools has failed as a great company in every manner. Their customer service is lacking, but understandable if Mike the owner is performing the training. Lack of proper communication, lack the ability to admit that they may not do everything correctly. Nobody is perfect. Had to hire another pool professional to make sure the pool was closed properly because majestic refused to return to my home because I had major concerns. The pool company came 4 days early without confirmation and the pool techs did not stop the scheduled job or lower the water to the proper level. PVC piping was broken during their closing visit and was not admitted to anyone. I guess I would have paid for that next year. The owner Michael is very immature and gets into name-calling which is very unprofessional. You can see it in other reviews here. Please do not choose this pool company. I regret choosing them for my pool needs. The owner is continuing to send me emails and harass me and call me names. I have never experienced something like this in my life. I offered to work with them and pay them their fee if they returned to check the work they performed. If I did not hire another pool tech to double-check them it was confirmed that I would have definitely had issues this winter that would potentially have caused further damage to my pool. Verbally abusive for sure. read more

Exceptional experience working with Mike, Paul and the entire crew from Majestic. They did a fantastic job from design through build through start-up. I can't say enough about Mike's knowledge and professionalism. The guy knows his stuff. And Paul is a true artist - restored this old pool to better than new. This is the 3rd in-ground near-the-water pool that I've had done and it was by far the best and easiest. I highly recommend Majestic. read more

Majestic recently installed a heat pump for our pool, which they have maintained for over 10 years. They are fairly priced, courteous and efficient and always show up in case of an emergency. Mike and his team are the best of Long Island! read more

Majestic has become our go-to for everything pool related. We think Majestic is, by far, the the best pool company we have found in Long Island. They are reasonably priced, and everyone working for the company is always friendly and professional. Any time we run into an emergency, they find a way to squeeze us into their schedule even if its not during their typical business hours. If you are looking for anything pool-related, whether its installing a new liner or new pool equipment, having regular maintenance performed, or simply opening or closing your pool, I highly recommend contacting Majestic. read more

Called for Estimate on pool cover and pool heater after discussing for few minutes they want 140 dollar just to drive 4 miles and then want to give me the repair price. Didn't take offer for picture and 140 will not be adjusted of you are going to get repaired through them. Money Hungry Company read more

I give zero stars to this company. I hired them to open our in ground swimming pool this year. I had gotten a quote for the opening of the pool. They came did their thing, went into my pool shed opened the filter ect. The guys never told me that there was an extra charge to remove the cover. My Husband would have done it had we known there'd be an extra charge. After opening the pool, they sent one of their guys to power vac 4 days later. The color of the water didn't budge. It was still dark Green. The guy told me it was because the Cartridges need to be rinsed off. So he went into my husband's garage looked for tools so that he can open up the filter and remove the cartridges to replace with the ones we had from last year. As he was messing with the filter I had a feeling that he wasn't too confident of what he was doing so I told him don't worry about it I'll just have my husband do it. After that initial shop vac my pool was still dark green, the color didn't budge at all. I called the company 4 days later left messages for two days. I called back on the 3 rd day and the owner of the company answers and tells me "I'm personally going to come check out your pool and see what's going on". He gets to my house walks into my pool shed and immediately tells Me the reason why my pool is still green is because I purchased a filter from Island rec. He must've told me 15 times that the reason my pool was not clearing up is because I purchased the filter from Island rec. he sounded like a broken record, he wouldn't stop. Meanwhile we've had this filter for the last three years and my husband got the pool clear within seven days of opening. so now we're two weeks in, my pool is still green and this guys telling me the reason why it's green is because I purchased a filter from Island recreational and that I need to spend $1600 with him right now so that he can install his filter. At this point I'm $700 into this company and my pool is exactly the same since the day he opened it. He also told me that the reason why the pool is still green is because my husband put the cartridges in wrong so I FaceTime my husband while he's standing there and my husband said "no, his guys are the ones that went into the filter". His whole face expression changed and his arrogance grew. As he was calling his guys he turned beet red and we so pissed that it was them not us.. After half an hour he knocked on my front door to tell me once again the reason why the pool is green, is because I bought the filter from island recreation. & the filter is missing a piece and that's why it's not working. he had every single reason why my pool wasn't working without taking responsibility that his company just didn't get it done and they got me for $700. The owner of the company was extremely rude, arrogant, nasty and honestly he's got some kind of hard on for Island recreation. When I went to Island rec to get the piece that he told me was missing (which was an inch long and 2 inches wide. Had nothing to do with the filter not working ! the manager there wakes us over to the floor model and took the tiny piece off that one and have it to me. Also telling me it's just a cap and has nothing to do with the function of the filter. He also said "of course the owner of the company said that about us, he wants you to purchase his filter and pay $1600 for the exact one you could buy here for $600". After firing them of course, my husband purchased chemicals from Island recreation and Leslie's and now my pool is crystal clear. it took four days and my Filter from Island recreation is working fantastic. Please don't use this company they're crooks they'll take your money, they'll blame everything on someone else, they take no responsibility and thank God my pool is crystal clear for my kids and family to enjoy the rest of the summer. read more

I started using Majestic to open and close my pool a few years ago so when it came to getting a new liner I called Mike - he gave me a great price to do the liner and redo some of the lines going to the filter. Work was started and one of my pool walls collapsed due to no fault of the work being done, its an old pool. So Mike came quickly and looked at it and gave me a price to replace the back wall, pour a cement collar around the whole pool and replace the old braces. Work started immediately and crew was very professional and the work was done in a few days. New liner was then installed with new drains and lines and water added. The pool still needed the railing and ladder installed but that couldn't happen till my patio was finished. So the patio guys started and we ended up with 2" of rain falling which dumped mud into the pool, I contacted Mike and he told me it can be taken care of easily and he came by and put something in the pool that coagulates the dirt together and then you vacuum it out. So the stuff was put in the pool and the patio guys finished. Majestic came by and did the fist vacuum which cleared some of the mud, we then had to let the pool run and clear the water. After the second vacuum the mud was out and the pool water was clear, we then noticed that the patio guys got cement in the pool. So Mike came by got int he pool and broke it up and vacuumed. The pool is now clear and free of debris from my patio contractor. I have never had better service than what Majestic gave me, Mike goes above and beyond and he or his office always get back to me. One thing I did learn is that with any outdoor project your contractor is at the mercy of the weather, if it rains they get behind and have to rearrange their schedules, it happened to me with the patio and the pool. I understood and the work was completed even better than I expected. Bottom line Majestic Pool Service will be servicing my pool for years to come! read more

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Unrelieable. Called on the Monday before a holiday weekend to get the pool powervaced. Said they put me on scheduele for Thursday. Called company on Thursday because nobody showed up. They told me it rained 1 day so they need to put me on for Saturday. I move my family BBQ from Saturday to Sunday. Nobody showed up on Saturday again..not even a phone call! And of course nobody answered the phone. Unrelieable and really no regard for cutomer service. Would NOT recommend! read more

I recently contacted Majestic to have my swimming pool lining replaced. The guys did a fantastic job and were prompt and clean. I highly recommend them for anyone needing pool service! read more