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    Pool maintenance

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    Bilt Rite Pools

    Bilt Rite Pools

    (5 reviews)

    I wrote my first review in 2017. It's time for a follow up review. During the Pandemic, with time…read moreoff from work and everyone having a pool installed, i started to appreciate even more the great vinyl pool installed by Steve and Mike and company. I became a local expert in pools and quality products all learned from Bilt Rite. I remain extremely please with the highest quality equipment recommended to me which continues to allow me to be maintenance free. I do it all myself, except for opening and closing procedures. The quality of my neighbors' pools, although paying much more, was highly inferior and certainly not user friendly. I can control all from my phone, having installed an Aqua Pod and Modem. Sure beats going out every time to turn on heater or filter. As far as service is concerned, when something goes wrong, unrelated to the installation, they will definitely take care of it to perfection. I recently needed a "board" replaced. It was done with the utmost care and professionalism, coming back a second time to ensure it was fully operational. It was also followed up by the office to ensure all worked out perfectly well. There might be a rare occasion of an unsatisfied customer with customer service. I can only tell you that I have never experienced anything but the highest level of service and getting the job done always. Any issue related to pool function is always cared for promptly. If it can be done over the phone then it will be communicated in that manner, otherwise in person. I wish to highlight the main person in charge of customer service, Patty. Her responsibility is huge. She is in charge of keeping everyone on time with their opening and closing of pools, new construction schedule, rare issues with pools that need attention. She does it in the most professional manner. She answers all emails and phone calls in a very timely way and always get the job done. Just remember, when you show respect and professionalism, you will be treated back the same way, to your highest level of satisfaction. I would like to close by saying they know everything about vinyl pools. They have decades of experience. They do not do gunite pools and have therefore developed an expertise in Vinyl and its associated equipment. If you want your pool "Bilt Rite" then call Steve and Mike and Patty at Biltrite pools in Commack.

    Bilt rite out of commack. I can't say enough good things about this guy. I deal with a lot of…read morecontractors and he is one of the best. Calls back right away. He's a smaller company but has been in business 30yrs and shows up to work at job site himself with his brother. Communicated with the electrician and paver company to make sure they all knew what needed to be done and how to do it. And to boot his price was reasonable. He wasn't the cheapest but also was the most expensive out of the 8 guys I met with. just had a great feeling about this guy and he also did a friend of mines pool in which he had the same experience as I did.

    SUN-RAY Services - poolcleaners - Updated May 2026

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