Besides building perhaps the best pools on Long Island, their service is unrivaled. From replacing my liner to even the smallest repair, they are prompt and provide the highest level of service I have ever seen. Recommend 100% for service and to build your dream pool. read more

swim king pool salesman DJ. Will come to your house and break up your marriage. Do not trust this man in your home. He will try to close your pool on the side for cash and and leave chemicals in your driveway for your dog to consume beware Lawyers will try to get to silence your reviews. But if you're patient, you wait a few years and then you write one. Like I'm doing here. Do not trust DJ the salesman. read more

Always an easy professional visit The owners have a knack of selecting great young men and women to work there I had my pool installed by Swim King and that to was absolutely great I've been traveling 17 miles from Smithtown to Swim King every year to get my water tested and get whatever I need It is worth the trip read more

Doesn't respond to messages. And is using my in-law's photo as their main pool pic!! (The one with slide is in Belle Terre). Despite this, and mention of the business my in laws gave to them, they don't even have the decency to respond. read more

Swim King had me doing laps in my pool 6 weeks after speaking to Malcolm and telling him what we wanted. He offered some suggestions and modifications which we agreed to because he knows his pools. Our property looked like WWI for a few weeks but was transformed into a high-end resort-type pool with waterfalls. All that was missing was the Hollywood celebrities standing on the pavers with cocktails in their hands. I do laps every day, the steps in the pool are cushy and I love to sit on the corner bench and read a book. Malcolm is very responsive to our texts and the office staff let us know each day what work was being done. If you want quality work, look no further. read more

Swim King Pools - Waterfalls at one end. Deep end is 5 1/2', shallow 3 1/2' - Pool & Hot Tub Service Near Me - Rocky Point, New York

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Swim king Pools is AWESOME quality and professional builders for sure! All staff and salesmen are friendly, attentive, responsive and the retail store meets all of your needs. 10 out of 10, Highly recommend read more

In May I decided I wanted to shop around for a pool - especially with the uncertainties that lied ahead. Several companies and phone calls later I came across Swim King. Within 24 hours I got a phone call from the Sales team, this guy Malcolm. Over the phone he gave me an overview and within 5 days (maximum) he came to he house, checking out the property going over details and giving me a quote. What I liked most in that moment was (very upfront about it too), he quoted me two numbers, one with all the extras (LED lights, Speakers, Waterslide, and the works) and one without...so I'd be able to see and alter and choose (or not), there was no pressure. I went with Malcolm and Swim King. Malcolm assured me that everyone on the SwimKing team was going to adhere to the safety protocols during the pandemic and if I felt any discomfort please let him know. He was correct, although never felt uncomfortable. The pool was built in 5 weeks. He was on the job sight checking things out and didn't skip a beat. I cant recommend Malcolm and Swim King enough. This is the 3rd pool I've had and by far the best one. Thank you Malcolm and Swim King. read more

Swim King Pools - concrete walls getting ready to be backfilled so pool becomes level with ground. - Pool & Hot Tub Service Near Me - Rocky Point, New York

Koleen and her team members went above and beyond to help me get my pool clean after I recently gave birth. I had both my new baby's christening and my older daughters graduation party coming up and my pool was swamp green. Swim king had my pool sparkling in 2 days. read more

I would not purchase pool supplies from Swim King. I have spent over $80,000 in August 2019 and I needed to return a $249 item. The receipt and the store clearly does not state I cannot return a pool alarm. This is false advertising and therefore they are lying to the general public. How terrible. What else could they be "keeping" from me?! Just a thought... This is a secondary pool alarm along with door alarms that I already installed for inspection. Fortunately, we are selling our house and moving and I don't need two pool alarms. Perhaps they could have apologized to me instead of hanging up the phone. Poor communication. read more

DJ at swim king was excellent He was patient, was the only pool company that gave us different alternatives on how to layout the pool What I also appreciated that if I call DJ And had a question he would always respond quickly I feel very secure with usin them as my pool builder read more

Paid $80K for a job that started in March - it's still not done and we are already at September 8. The liner for the pool took forever to get in and they left concrete stains all over the liner. They cut a live electrical conduit and said it would be fixed 3 months ago. There's garbage and debris all over the yard. There's a pile of fill that was left over on the side of my yard next to my pool. The workers left garbage and leftover stone all over my yard and I accidentally hit one with my lawnmower and broke the blade. I've been back and forth with the owners for over 3 months and EVERY time there's an excuse they couldn't come. I lost the whole summer from using my yard and the owners told me I was their first job of the season. DO NOT USE THIS COMPANY!! They are very expensive and certainly not worth the quality they are charging. If you make the poor decision to contract with them DO NOT PAY UPFRONT! Once they have your money they stop working read more

If there was an option for zero stars they would get on all work except the cleaning. Very expensive and not satisfied. I am sorry but I would not recommend this company. read more

I got my original pool built in 1984. That was an ordinary 16 X 36! I was very happy. I was also Happy with price. I got a Swim King Pool built with the same quality for the same price that everyone else paid. Then in 2017 we had the pool modified. We had steps and little swim outs to sit by the pool. Then we had an electric metal cover installed over the pool. This will keep the pool cleaner and warmer. The most important thing is that I will have nothing to do with this. It is all done electronically. My wife can do the whole job by herself. The price was extremely reasonable. I am one happy customer! :-) read more

Swim King Pools - Pool & Hot Tub Service Near Me - Rocky Point, New York

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Swim King just replaced our pool liner. The did an excellent job every step of the way from us calling them to Morgan getting back to us via phone and emails. Mark at the store helped us pick a liner and stayed in touch with us through installation. The crew that came to the house were great professional and neat. It was all done painlessly and professionally from beginning to end. read more

We bought a house a little over a year ago and knew that the only thing it was missing was an inground pool. We heard from multiple people that Swimking was the best in the biz, so we took a ride out there to discuss pricing before we even closed on our house. We spoke to Mark who was super helpful from start to finish. He told us some "roundabout numbers" based on sizes and shapes that we were thinking about. After we moved in (July 2020) and had a new survey to use for permits, we contacted Mark to get the process started. He sent Malcolm our way and he was our person of contact from that day forward. When Malcolm arrived, he discussed options with us as far as pricing, sizes, shapes, etc. He was not pushy in any way and was very honest. We ended up deciding on a 16x36 rectangle pool with concrete steps. Malcolm then drew lines of exactly where the pool would sit based on setbacks and our survey provided. My husband and I talked it over and Malcolm came back the following week and wrote up a contract for us to sign. We agreed on a start date of May 2021. Excavation started the 2nd week of May and the entire pool was completed by 4th of July weekend. After completion, we were in contact with Ally and she sent someone from their team to show us how everything works and how to test water, etc. This was extremely helpful! There were a couple of hiccups here and there (rocks under liner, diving board not straight), but as soon as I emailed Ally & Malcolm, it was fixed within days! This company as a whole is very accommodating in every way possible. Malcolm kept in constant contact with me throughout the entire construction process and consistently asked if everything was okay/how we are liking the pool so far/any complaints. Ally was very accommodating after the construction was completed as far as making appointments and fixing minor issues. And our pool looks amazing!! We are so happy with it and are so thankful for the smooth process with this company. I HIGHLY recommend them! read more

terrible company. stay far away mark Opiso is a yes man but never follows through. says he's the owner but I doubt it. no owner would operate this way. 4 years and waiting for job to be complete. beware when they finish they leave the place a mess. had to have my landscaper clean up all the crap they left behind. just found more stuff they hid in the shrubs. still waiting for things to be fixed. don't go here. read more

We just had a pool installed and are completely satisfied so far . We had many challenges with permits and the craziness of life going on . If there is any room for improvement would be communication and I see that happening with alot of companies these day . Overall looking forward to a fun and great summer. Thank u Luke I know it was a challenge. Our whole family and neighbors are enjoying every minute. read more

Absolutely the best customer service! We purchased a hot tub from Swim King in December of 2020, that was a delightful experience everyone was a pleasure to deal with from the purchase to the delivery! We had an issues this past week and I spoke with Morgan, he sent his gent out the next day to trouble shoot the issue as it turns out we needed a circuit board. It was ordered and fixed The following week! I highly recommend Swim King for your pool and spa needs It is a pleasure to work with them read more

Buying and having a built in pool installed is a huge project. When we began the estimate process, we spoke with several different pool companies on Long Island. We wanted a company company that was a large company and established in the business. In addition, we wanted a company that would listen and handle any issues during and the building process. We selected Swim King and we were very happy with our decision. Scott was our salesman and he was able to guide us through the process and he did a great job. He was patient and knowledgeable, two things that he absolutely needed to have when dealing with a pain in the butt customer like me. Swim King was very helpful in every way possible. I would highly recommend them because they build a quality pool and they have been fantastic with service calls for a few minor issues that we encountered during the summer. We also had our patio installed by Swim King. They came in with a team of professionals and they did a really good job. They gave us a design and that design matched the product that was installed. Throughout the process, we had town inspectors, private electricians and other people that have a lot of knowledge about pools and all of them said that this was a quality job and a very, very good pool. My only advise would be to check very closely and follow up on the permit process. Every town is different and different rules apply for each. Swim King will file the permits, but it is up to you, the homeowner to follow up and make sure that everything is to code (ie, how many feet the pool must be from the property line). To summarize, we've had our pool for one season so far. The construction process was smooth, the pool is well built and we are very happy with our initial decision to choose Swim King. Our salesman Scott as well as Mark, Patrick and Jodi were extremely helpful, professional and experienced and that's exactly what we were looking for in addition to having a well built pool for our backyard. Thank you Swim King. I highly recommend!! read more

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The worst experience i have ever had with a company. I have never wrote a negative review for a company before, but I feel so strongly that this company is run so badly. From the sales man to the sales manager to the owner, they all do not care about their customers. They take no initiative to help a first time pool Owner. They just look at how the company can make easy quick money to feed the company's pocket. They offer zero guidance and support, the process was so not informative or enjoyable. They do not really care about the clients input to pool placement, or how the client envisions their backyard. They do what is easy and convenient for them. And then when an issue arises the owner takes ZERO responsibility and does not try in the least to make the customer satisfied. I would NEVER EVER use them again, I have told everyone I know who are trying to put in pools right now to not even entertain this company. They scream they are the best, but they are all arrogant men who just want money and will do that at any cost. read more

This July, a leak was noticed from my new pools' heater that was installed just last year. The heater was found to be rusted as well last month. My pool chemical tests have never shown levels that would lead to rusting, as per TLC pools, the company who tests and cleans my pool. For 5 weeks now I have tried to contact Malcolm (who last year said I could call him at anytime, for anything), Jerri (the service manager), and Randy (the owner of Swim King). Not ONE of them has returned my calls. Ali (an employee who has been very professional) has called me a few times but only to tell me that they are aware of how upset I am and that she keeps asking them to return my calls. Still no response. I have a warranty, of course. Swim King, via Ali, has informed me that the damage is my fault secondary to water chemical mismanagement. Yet TLC pools, who manages my pool chemicals states my pool heater is defective. TLC pools noted that they would fight this to the end. So frustrating. What's more frustrating than the mystery of my new pool heater's damage is that Malcolm, Jerri and especially Randy do not have the decency of calling a customer back. Our family has spent tens of thousands of our hard earned money on this "trusted" company. The blatant lack of customer support is making me deeply regret my decision. Do not make the same mistake. read more

Swim King totally renovated my pool in 2006. All new lines and returns, liner, etc. It cost me a fortune. I felt like I was making a good capital improvement because everyone said they were "the best". Shortly after 12 months, once the warranty ran out, we were losing a LOT of water. I kept trying to convince myself that it was evaporation because I didn't want to accept the fact that I had been taken...big time. For the past 12 years there has been a hose in my pool to keep the water level high enough. It looked terrible. I had my local pool guy (the one that opens and closes the pool) repair a couple of the lines that he was capable of fixing. This year, since the liner is shot, I knew I had to get the pool lines repaired. EVERY SINGLE LINE FAILED the pressure test, except the couple that my pool man repaired a few years ago. Every single one. The man who is now repairing my pool said it was probably because of the inferior type of plumbing lines they put in. He said they always leak. So, he is taking up the pavers and breaking up the concrete to replace the lines. Imagine the cost. So, bottom line, Swim King installed lines they new would fail because then I'd have to call them back to repair them. Call someone else. Don't make the same mistake I did. read more

Still waiting for a "easy fix" to my masonry issue with my stairs. Obviously SwimKing doesn't really care about pleasing it's customers AFTER they put in your pool. On Jul 16, 2018, at 10:16 AM, Mark@SwimKing.com wrote: Karen, Paul was there this morning. He spoke with Al and he said will get there this week to fix the step. Its an easy fix. I am sorry again for the confusion. read more

BUYER BEWARE!!! My husband has been shopping around for a pool. Today we had Swim King Pools come by to give an estimate. This experience went wrong very fast. As I was in the kitchen I heard a light tapping sound like pebbles hitting a window. I went to look out my front window to see a man standing in my walkway. I opened the door and said "the doorbell is right here". I figured if he's getting the job he should know how to get our attention. He responded, "well most doorbells don't work". I was immediately confused and asked him to repeat himself, which he did. I responded, again confused "who has a doorbell that doesn't work?" He then asked with a nasty tone "is there a problem?" At this point I'm flabbergasted. This man is at my door to get me to sign a contract between $30,00 and $50,000. Still confused I responded, "I'm telling you there's the doorbell so you're not standing there" he resplied "I'd just call the number and tell him I'm outside". I then asked him "is there a problem" in which he responded "if it's going to be like this then yes!" At this point I realize what's been said and his tone and quickly became unconfused. I called my husband to the door and told him what happened. When my husband went outside he quickly changed his tone and said "she got upset because I knocked on the door so I apologize. I didn't know it would came to this". He lied! Nothing close to an apology came out of his mouth. My second mistake was calling the office to inform them about the situation. The woman who refused to give her name but said she's a clerk in the office made the following statements: "oh, I find that hard to believe; people love Malcolm Gonzalez; he's been with us over twenty years. That's what you said happened". Needless to say, the nameless clerk confirmed that I made the right decision in turning his away. I'm not in the business of paying for disrespect. And the gentleman who visited my home today came with a double dose. read more

We had our pool installed in July 2015. We trusted the company because we knew a relative. They never came to close pool as agreed and now they claim they did not say we would get the looplock cover as agreed. Nor will they reopen the pool. We paid extra for the hard bottom so we wouldn't see imprints and instead have a pool with permanent footprints in the pool all over. The wall cracked already in two spots. The yard was not graded as promised 10 ft around the pool. Instead we were left with an uneven yard, where rainwater leaked into pool first big rains. So sand also entered pool. Rusted nails were used in construction. Sharp edges left. When nails were replaced after complaining they just dumped nails next to pool. I specifically asked them to make sure none were left behind because I have a child. They also drove their truck over our pole that had an electrical outlet on it. The wires and outlet were ripped out of ground. Yard decor was also smashed. Their answer was it was a bad place to have it! When requesting the repairs and the items owed to us, there were crazy exchanges from a manager. The owner we are told doesn't care to speak to us. All we want is for the owner to come see the pool and fix issues. I was also hit in the head by accident by a worker with the fence pole. We are extremely unhappy. We have now heard from others who are having similar problems. I told them they will hear from my lawyer if the owner doesn't come see the job they did and fix it. It saddens me that knowing a family member and chosing their company due to that means nothing. read more

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I will say that my pool came out great but dealing with Swim King was not a good experience. Luke was terrible at communicating. And when they put in my drywell they CUT the pipe from my house to the sewer and never told me. When I questioned them about it - they took NO responsibility saying that damaged pipes were not their responsibility. If the pipe was damaged, I would have understood but since it was cut I felt they should have been a little more helpful. I would not recommend them. read more

Swim king installed our pool and patio and we couldn't be happier. Our sales rep, Malcom was awesome! No BS or surprises. Pool was built on schedule and looks great. Malcom made excellent recommendations and communicated with us whenever we had a question. I would highly recommend swim king and Malcom. Price was also best we got! read more

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Dennis and his team are first rate. They took over a bad situation, where prior pool person disappeared. Dennis showed up every day himself to make sure that the gunite was sprayed correctly and that the PH levels were slowly brought up to the right levels. They were clear on all different choices of salt and filter systems. They were super helpful in giving objective pros and cons of each. I can't say enough good things about them. They care - think that says it all. read more

Had a small misunderstanding with the service department that was made right Allie. As a business owner I was happy with the results. This is an honest review as I was not offered an discount and paid full price for everything including the service call. This review has to do with the effort that Allie and Swim King made to ensure that my needs as a customer were met. read more

I can't say enough good things about these folks. Had three emergency situations where Swim King came to the rescue when no other company would consider taking on the work. Every other pool company said 'we'll see you in May,' and SK was ON IT immediately. A deer fell through an old pool cover during the winter and tore up the liner (as well as the pool cover), and Swim King kept our pool operational enough to get a replacement liner as well as a new pool cover installed, all during a time when supplies were not readily available and custom orders came with the risk of months' delays. As soon as the liner and cover were available (very quick turnaround), Swim King showed up and performed the job from beginning to end, despite lousy weather, and didn't let up until the job was done - working straight through the weekend. Management is highly responsive and accountable, and every person who worked on the pool was respectful and skilled. If we had a question or request (shift the cover, escutcheon replacements, etc.) Swim King accommodated and work was done within the next day or two. Kudos to Morgan, Mark, and Jose - thank you for making this experience a pleasure - when there was so much room for it to be a challenge. Highly recommend. read more

My parents were in desperate need of a new hot tub cover in order to obtain a CO. Mark (the owner) went above and beyond to ensure that the cover was delivered to their home quickly and efficiently. We are so grateful for Mark's help! I highly recommend giving Swim King Pools your business! read more

Look into other companies. After seeing the great reviews on YELP we thought this company will stand out among the crowd. We were wrong. When the salesman showed up he walk in with a cocky attitude. First words out of his mouth was "how much are we spending on renovations". I asked if he had a card. No Any brochures. No We started to explain to him what we were thinking of doing & he brushed off the idea. He said I have all the info I'll put something together and walked out. Not like we would use them but it's been 3 weeks and never received the quote of his grand idea. read more

Swim King installed my pool about 40 years ago. They changed my liner when needed, the last liner was replaced 1 month ago. I subsequently noticed a leak in a PVC pipe near the pump. I already have it exposed and I sent the pictures to Mark, who was contracted for the replacement liner. I was told after 3-4 days that they are not accepting any more service calls. He referred me to someone I do not know and has not responded to my call. I guess Swim King no longer services what they sell. read more

I recently hired Swim King to install a rolling lake pool at my home and we are just amazed at the job that they did. I started out interviewing the local inground pool companies very thoroughly and peppered the salespeople with question after question about all aspects of the pool installation, equipment used, etc. It came down to them and one other company. In the end I felt that they were the better value and would do the best job so we hired them. Luke was our salesman and he was helpful and patient and knowledgeable throughout the process. The guy has the patience of a saint honestly and couldn't be nicer. From the initial dig to the wall pour to the liner install you will be just blown away at how fast your pool is installed. The excavation was surgical (we had Vinny) and each crew that came at each stage did their job great. They were happy to listen to any questions and input from me and worked hard and long each day. The foreman Patrick made sure everything ran super smooth and we were adding water to the pool in record time. We also used them for the paver patio around the pool and again it was done fast and beautifully. The results are outstanding. For value, quality and workmanship you will not find a better pool contractor. Full recommendation. read more

Swim King Pools - Just done, wow! - Pool & Hot Tub Service Near Me - Rocky Point, New York

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Earlier this month my father John was experiencing some problems with his recently purchased Pentair variable speed pump from swim king. He contacted Sales Manager Mark Opisso and also worked with service manager Ally Huether. They both were extremely helpful and were able to quickly address his issue and get his problem resolved and pump back up and running correctly. He wanted to thank them for their help as well as compliment swim king pools for their cooperation and working with me on this issue and any other problems he has had with his pool over the years. We highly recommend swim king pools for anyone who is interested in building or redoing an existing pool. Very confident and helpful staff. Thank you again. read more

We have relied on Swim King for all our pool and hot tub needs for over 10 years. Gary and his team have always provided us outstanding service and quality products. read more

I just crossed Swim King off my list for our upcoming inground pool project. I need way too much paver work around the pool and through to my side entry - cant risk using a company that does not stand by their work. Saved me a headache! read more

Best pool installers and maintenance! From the beginning of the install process all they way through, nothing but professionalism and excellence in customer service. When there was an error during the install, through no fault of their own, the owner personally came to investigate and quickly remedy. Same with the install of the pavers for our patio. Whenever we bring in our water samples, every single employee is highly trained and provides easy to follow, explicit directions (and writes each step right on each product!!!). I have recommended Swim King to everyone who asks, without a single reservation! You will not be sorry!!! read more

I find it funny that there's either five star review reviews or 1 star reviews that would LOVE to put a 0 star, company's make mistakes and not everything is going to run smooth like it should which is ok. I haven't gotten a pool built by Swim King Pools (knowing I am I fellow pool business owners son) but reading the comments people put gets me angered, if someone has 1 or a few bad experiences they'll immediately go to yelp and give em a bad review and to top it all you can't even delete reviews if they're wrong. Oh well what can you do. read more

Extremely happy with our salesman Luke and all of the people there. The construction went flawlessly, easily and all of their service people and office staff have been terrific! read more