I initially wrote a review on Google back in September '25 about the salesman who was the reason why we chose KQ for our windows, but after the entire process has ended I need to change my review from 5 stars to 2 stars, and 2 stars in generous.(Disclosure: Before coming to write my review, I reached out to the company to try to resolve my issues internally, as I know the weight reviews hold. I was told that someone would get in touch with me the next day,, that was TWO WEEKS AGO.)
Buying all new windows in my condo was mine and my husbands first big purchase in our new house. We were diligent in researching but nervous in making a decision at first since this was such a big decision and a lot of money we were going to be spending. It was my mother-in-law who referred king quality to us, as she had friends who worked there for a long time, and my husband and I were already familiar with the company having seen their TV commercials from an early age.
A few weeks after we had signed the contract, a person from the company was supposed to come to measure our windows because we needed custom sized windows. They could not come on a Saturday and my husband and I work during the week, so I had to takeoff from work to be home for the measurer. After three hours passed our appointment time and waiting for him to show up, I called the company who were confused why he didn't show up, and promised to send him out the following day, which was a Saturday. The measurer told us the next day that no one at the company told him he had an appointment to come and measure.
We had to wait about three months from when we signed to when we could have the windows installed because they were custom windows, which we know is not the company's fault but just the time it takes for custom windows to come in. HOWEVER, they told us it would only take one day, maybe two days max to get all 11 custom windows and two sliding doors installed. We were heavily skeptical about this timeline, but we trusted the company because we don't install windows so we figured they knew best. It took 5 days to install all the windows and doors, Monday-Friday during the first week of December, and because my husband and I can only take off of work so many days, we had to ask family and friends to takeoff to come stay in our house while the installation process was happening.
Okay, things happen right? It took longer than expected but it was finally done right? Wrong.
They left our house that Friday with one window that was broken, one sliding door that was broken, wouldn't open, was discolored and chipped, and the other sliding door which didn't lock. And because all the doors and windows in our house are custom sized, and they had to order new ones AND because it was Christmas time, the new doors and window did not come in until the end of January. Which again, we understand things like this happen.
When the doors and window finally came in we tried to get a Saturday appointment in February but there were none available. So we had to takeoff of work AGAIN to have the new window and doors put in. We were all set to go for the second week in February UNTIL we had that heavy snow storm the first week.... which resulted in a huge leak under one of the brand new sliding doors because they never properly sealed the door externally the first time.
So now we were left with a broken window, a broken door AND a leaking door. They did come the following day after I reached out, and that was supposed to be the last day they were there but they couldn't even fix everything because they didn't come with the proper tools. So they had to come back a SEVENTH and final time.
After the entire experience, we just feel beaten down. Our first real project in our first home and we were lied to, dragged around, deceived, ignored, you name it. And while most will just say that's the name of the game, it's a SHAME that it even has to be that way. And now we are stuck with a large bill for windows that were half assed and an experience that left a bad taste in our mouths. So no, I don't recommend them. read more