I hired Park Ave Pools to bring my 40,000 gallon Dix Hills pool back to life mid summer; They were…read moreable to turn it into a crystal clear blue usable pool from the swamp like algae ridden green state it was previously in. Jen was my contact with Park Ave pools, and she maintained very clear and consistent communication with me during the entire process, which I appreciated very much. They were able to clean my pool filter, power vacuum, adjust chemicals and brush the pool almost everyday for about a week until the pool was clean and up and running. I enjoyed working with her that I hired them for weekly maintenance service to maintain a power vacuum, skimming, and chemical adjustment schedule until the end of the pool season. I would recommend using this company for your pool service needs, as they assured me that my swampy pool would be up and running again and in fact that is what they delivered.

I have used there services for two year due to my neighbor recommendation.. Last year when they…read moreclosed my pool they did not turned off power I heard noises in my yard and coming from pool pump .. I turned the power off and called them to come and check out the pump this happened in April 2020 .. I must of called her 10 times or more she was keep telling me they are very busy and will be over for service in a day or two ! Finally I figured she is not going to send over anyone to fix and open my pool I called another company it was already last week if June when I had a different pool service come over open my poon and fix there mistake .. Jennifer the owner is terrible.. Don't do any business with them ..

I'm a New York City contractor. I know what it takes to run a job right, and Sweeney's ran mine…read moreright. Joe handled the consultation and construction. Kenny, the owner, and Anthony, the manager, were on it from start to finish. Timing was on point. Execution was flawless. Promises made, promises kept. Nothing's ever perfect, adjustments were made, plans were modified as we went. Every single time, they handled it without me having to chase anybody. I'm enjoying my pool and wanted to give credit where credit's due.

**UPDATE** The…read moremaintenance manager, Anthony, contacted me and was extremely professional, apologetic, and respectful. He offered to send over two different pool techs the next morning and have our service completed at a heavily discounted rate. Our techs, Alex and Marlon, were wonderful and did a great job. After the service was complete Anthony called me again to see how it went and ending up comping the entire service for us. While it started off a little rocky, they definitely made right nbd us and we hope to use them again. **** Very disappointed in our service, especially because they came so highly recommended. We hired them for a power vacuum and were scheduled for Monday 6/22 between 11-3. When I got home from work at 3:30 the pool techs were fast asleep in their van in my driveway. Once they woke up they worked for about an hour and told me they don't have time to finish (but had time to nap) and said they would reschedule me for later in the week. They left a hose running in my pool without telling me and it ran so long it almost overfilled. We were scheduled to have them come back and finish this Saturday 6/27 between 1-5 and they never showed up. No one called to inform of us a change in scheduling. When I called to cancel any future services with them and express these concerns all I was told was "I understand." I never post reviews, but we are extremely disappointed in the service we received and after getting minimal response when I called to express these concerns, a review felt warranted.

My pool was installed 12 years ago by the team of Steve and Mike. It continues to provide…read moretremendous enjoyment to my entire family. They always comment how nice the pool liner feels on their feet as opposed to gunite or cement. Over the years, I have required items to be repaired which was accomplished with pristine service. Most recently, I was offered an upgrade to my phone remote access. I seized the opportunity. I control all with the aiming Logic App. It also includes light shows, which was another upgrade. I have to admit, friends of mine with pools do not have the same bells and whistles on their pool as I have although paid many times more. The team of Patty, Steve and Mike are such a pleasure to deal with. I give them my highest recommendations. Before you make a final decision on your pool, call Steve. Btw, they set it up such that the maintenance is very simple or should I say almost maintenance free except for cleaning. Chemistry balance also very easy, as needed. It is a pleasure to wake up every morning and see my pool shining in the sun. They indeed "build pools right"

I wrote my first review in 2017. It's time for a follow up review. During the Pandemic, with time…read moreoff from work and everyone having a pool installed, i started to appreciate even more the great vinyl pool installed by Steve and Mike and company. I became a local expert in pools and quality products all learned from Bilt Rite. I remain extremely please with the highest quality equipment recommended to me which continues to allow me to be maintenance free. I do it all myself, except for opening and closing procedures. The quality of my neighbors' pools, although paying much more, was highly inferior and certainly not user friendly. I can control all from my phone, having installed an Aqua Pod and Modem. Sure beats going out every time to turn on heater or filter. As far as service is concerned, when something goes wrong, unrelated to the installation, they will definitely take care of it to perfection. I recently needed a "board" replaced. It was done with the utmost care and professionalism, coming back a second time to ensure it was fully operational. It was also followed up by the office to ensure all worked out perfectly well. There might be a rare occasion of an unsatisfied customer with customer service. I can only tell you that I have never experienced anything but the highest level of service and getting the job done always. Any issue related to pool function is always cared for promptly. If it can be done over the phone then it will be communicated in that manner, otherwise in person. I wish to highlight the main person in charge of customer service, Patty. Her responsibility is huge. She is in charge of keeping everyone on time with their opening and closing of pools, new construction schedule, rare issues with pools that need attention. She does it in the most professional manner. She answers all emails and phone calls in a very timely way and always get the job done. Just remember, when you show respect and professionalism, you will be treated back the same way, to your highest level of satisfaction. I would like to close by saying they know everything about vinyl pools. They have decades of experience. They do not do gunite pools and have therefore developed an expertise in Vinyl and its associated equipment. If you want your pool "Bilt Rite" then call Steve and Mike and Patty at Biltrite pools in Commack.

We hired Haven Pools to build our gunite pool the summer of 2014. Haven Pools was referred to us…read moreby our builder. To be honest, we did not shop around for a pool company because we felt that referral from someone you trust is the key of picking out a contractor. I did do research about them online and check out business bureau on their reputations. Well, now that summer is over....the pool is winterized and covered.....all I am going to say is we made a perfect choice to go with Haven Pools.....we now have a beautiful pool and spa, a backyard that we enjoy.....and that's all thanks to Haven pools. The pool and spa definitely exceeded our expectations, we have no idea with a budget and limited size backyard......we could have what we now have. We lived in Nassau county and we don't have a big backyard.....so it was definitely a challenge to come up with a design that will utilize the backyard......keep in mind that I didn't have an unlimited budget. I am also very particular to what I like and sometime I could be a pain :) Patrick and Craig who are the owners of Haven pools worked with us every steps of the projects. They listened to us, we discussed each design together, and they gave us valuable opinions and the best value for our money. They always kept us informed with the progress of the project and always gave us a quote before any work starts. The workmanship of Haven is impeccable.... Their workers are extremely knowledgeable and professional......I have never worked with any contractors who are as professional/clean/neat/knowledgeable as the people at Haven. We did hit a few hiccups during the project.....but again Havens pool worked with us in a timely and professional manner to resolve all of the issues even when times the issues were because we had a change of heart. Most importantly, our pool is beautiful......the work they did.....the design.....the materials......the list can go on and on and on.....Each person.....who was at our backyard was amazed of the transformation Haven pools did .....the pool is truly amazing......I also have to mention that we have a spa/hot tub attached to the pool.....well.....for those of you who are going to buy one of those portable hot tub instead of one built.....please don't do it......the spa is the best part........Once you see Haven's pool design/workman ship ....I think you would be sold. I hope this review will help those of you who are looking for a pool contractor. It was truly a pleasure to work with everyone at Haven Pools. From Brian and Stella

Built me a very expensive and leaky pool. They convinced me for years that it was fixed again and…read moreagain, only to experience the same problems over and over: chemistry issues, salt, chemical & water loss. They ultimately blamed me for the leak and wanted to charge me several thousand for a pressure test. I finally decided to move forward with a pressure test at the end of the 2024 season, only to have Haven's new Sales rep try and convince me that the marble dust was my issue. Later the rep called me drunk after playing golf trying to close the deal for new marble dust to the tune of $30-40K. Last year, at the beginning of the season, I had a reasonably priced pressure test done by East West pools and found out that my pipes were fine. They applied $20 worth of silicone around all of the fixtures (including the deep end light which I suspected to be the culprit the whole time) while the pool was empty. For the first time in 20 years my pool is holding water! I feel like an idiot ever trusting Haven; glad its over.

The owner Bruce built my 40ft X 24ft L about 30 years ago. Great job then, great service now…read more Since then...liner at 28 years. Beautiful job. Came last week to service drain cover. GREAT SERVICE! Guys are comming to close pool in a week...before possible hurricane. Bob their service manager very nice and runs a good ship.

Modern Comfort installed our in-ground pool 06/24 . They gave us a timeline and delivered! We are…read morevery pleased with their work. We also had a loop lock cover installed. Bob was one of the nicest professional, patient person to work with. He worked with our timeline while we did our coping. This company worked with our budget and made it happen. We dealt with other pool companies and modern comfort came in under almost 30,000 cheaper for the same pool and measurements!! Thank you Bob and your company .

We been using Sunshine Pool & Spa for at least 10 years and never had a issues. When we needed a…read moreliner, they were up front and let us know that no single company was making the same quality of liner anymore due to changes in what they could and not use in making them. The prices were inline with other companies and sometimes better, but yes, the cost of opening and closing has gone up, but so has everything else. But their service is key. They come in, do the job and clean up 100%. Last year due to being unable to hire enough workers they dial back to working only in Suffolk County. This year they started back up in Nassau and we're very happy for that. Their office will work with you if you need to change a date for service and they don't push to sell you any extras (power vac or others) Rose the office manager is a angel to talk with and her brother Jim knows the details on any system out there. . ! Give them a try, you will be happy!!!!

Great company. Perfect size. They do everything for me, opening, closing, new loop lock, liner…read morereplacement. They are not the cheapest but I am not looking for cheapest when having someone work on a 50k pool. Jim knows what he is doing, especially with leak detection.

I have used this company to change the liner on my pool and make some physical modifications to the…read morepool also the work was great. Recently I thought I had a leak in the pool Tom called me the next day and said instead of them coming out and charging me a expensive service call he suggested a few things for me to do to test if the leak was in the liner or the filter system. I glad he did I discovered the problem and fixed it myself Thanks Tom

Margaret S. dix hills I want to recommend TC Pools for…read moretheir outstanding work. My white gunite pool is 32 years old, and with Tom and his employees abilities it looks brand new. The pool was built in 1987 , it needed to have it's gunite redone in 2005 ,and then again in 2019, both times it needed that attention TC Pools did the work , and we could not be happier. They are prompt , responsible and reliable.

They offered a very good service. I've been hiring them every year for my in-ground pool, and…read morehighly recommended.