does not exist on old ironsides and yelp is incorrect and i…read morehope others dot do this blah blagnav

I am frequently making improvements to my current living space, an ground floor apartment close to…read moreour grandchildren. The recent rains have made a quagmire of the garden space in the adjacent porch area where I park my e-bike, and have been dumping soil into the trench. However, my much better half suggested that pavers would be a better fill, and this superb Lowe's has exactly the best product: 12 x 12 x 2" all-weather concrete blocks. Once placed, The high durability ensures bike tires will NOT sink into a wet trough, which ends up getting tracked out into a large waiting area or possibly inside. At the other end, obtaining the pavers was remarkably easy. I went to this specific Lowe's in Sunnyvale because it is the only such store that has an exterior sculpture on its wall that shows the evolution of construction (improving our lives/landscapes) AND the building materials inside make it possible. After motoring to 811 Arques and parking, I pushed a heavy duty cart to the garden center and loaded a dozen of the aforementioned pavers onto it. Time to pay--another critically important step in making the repair, and another reason I always go to Lowe's. I am a Veteran and once registered in the system (my home is in El PasoTX-USA), I am recognized as a Veteran at Lowe's World-wide. The discount is always appreciated, and helps drive down overall costs. I have always been helped by the associates, especially at checkout. Not only do they ensure that the computer system recognizes my status (all of us have dealt with machine failures!), but there isn't anything they won't do to help the transaction to go smoothly. With my dozen pavers, Associate HANH cleared the aisle/facilitated ease of purchase. He represents the always-helpful (and frequently essential) associates, whose service make the shopping experience at Lowe's fantastic! Thank you HANH & LOWE'S‼

Ordered a garage door opener and installation labor…read more Initially, I asked for someone to come out and inspect the unit and provide recommendations. Lowe's associates said that wasn't necessary and to just buy a unit and schedule installation. That will come back to bite me later. After ordering, for almost two weeks there was little communication on the orders status or any progress. I had to call multiple times to confirm appointment date, and the technicians then missed twice (without any notice) before finally coming out. On the day of the install, the technician did not do any assessment and installed the opener. He even said there was an additional part needed, costing an extra $70. When all was said and done, the technician showed me that the opener would not work on my particular door and that I either needed a different unit or a different door. This could have been avoided if we had a proper assessment in the beginning. Furthermore, the technician said it was not his responsibility to uninstall the unit. So now I have to schedule a follow up appointment just to uninstall the unit, likely costing me more money. Do yourself a favor and go through a different company. This has been too much of a headache, cost me money that I likely won't get back, and I don't even have a working garage door.

This afternoon with a long list we ventured to Home Depot. Not only was this my best experience at…read moreany Home Depot, it was one of my best experiences this week! The people seem so nice here and especially a lady called Maria. She helped us load some giant bags of soil and pushed one of the carts to a very nice cashier. Then, she helped us put to the car and helped load everything. She was absolutely amazing!!! I would be happy to come back and see such happy people. There has been a huge change at Home Depot and anyone who hasn't shopped here for a while, I absolutely recommend you try shopping g here again!! Maria, thank you so much!! You are an absolute credit to Home Depot company!!

Had a great experience today at the Santa Clara Home Depot! Honestly, your visit can depend on who…read moreyou get, but the guy who helped me went above and beyond. We not only got everything I needed (salt for pool and particle board for a project), but we also had a fun chat about the 49ers -- made the trip way more enjoyable. Staff like him really make a difference. Definitely made me appreciate the service here!

We bought our Christmas tree here and it was so much easier than buying it somewhere else. Plenty…read moreof easy parking and they had the trees in buckets of water so they'd get water. Weeks later, our tree still looks beautiful and has zero signs of drying. The very nice employee who helped offered to net the tree for us, but we didn't need it. Just loaded it into the back of our SUV (and then vacuumed the needles up after we unloaded). Easy peasy. A great place to buy Christmas trees and, of course, hardware.

We have been going to this hardware store since I was a child when it used to be called "Orchard…read moresupply hardware". They've got a little bit of everything. And we were happy to see that it returned and reopened in the neighborhood. Because it's usually more convenient than going to Home Depot or Lowe's. We prefer to support our smaller local businesses as opposed to the big warehouse stores. Do keep in mind that a lot of things are going to be priced a little bit more expensive. Kind of like when you go to farmers market or buy organic food at the grocery store. Smaller and local equals paying a little bit more. We frequent this location almost every weekend. It's clean and well organized. And definitely doesn't get a lot of traffic, which we actually prefer. No long lines to worry about.

This place is slowly going downhill not sure exactly what's going on…read more People are friendly but when I need what I need, I need what I need. Unfortunately I feel like cutting down on staff is hurting the business

Horrible service. Placed an order and paid for it,then the next day received email that my order…read morehas been cancelled. Had never cancelled my oder. Tried to discuss the matter to Manager Paul C but could not get a hold of him. SAD.

I noticed a lot of bad reviews but I love this HD near me. I've ordered things online after…read morelooking in the store. I know parking gets busy on weekends, that's why i go weekdays, early. Great selection and fair prices on tools, appliances, wood, doors, etc... Also can get pro level power tools here--that's why there are so many professionals going here daily to get tools, parts, accessories, and materials for their jobs. Customer service has been excellent for returns as well.

Picked up a few items from this store last week... LED bulb replacement for my ceiling fan light…read more(adjustable white), fly traps of various kinds (from liquid bait to sticky traps, eager to get rid of these pesky critters), heavy duty swiffer dusters specifically for pet dander (cuz, ya know, the cuteness overload of my bunnies comes with a price). Just a bunch of random stuff I needed, conveniently available in one place, the Home Depot near the great mall in Milpitas. Finding what I needed wasn't difficult, as I'm familiar with the general area for different products. I did ask an employee for help to confirm the size and type of bulb I was looking for, and he not only confirmed, he offered to help me carry my desired merchandise to the front register, as he saw me carefully balancing a stack of items in my arms. I truly appreciate the effort. Self checkout was a breeze as usual, minimal interaction with staff needed, and I was in and out in no time.

Such a great hardware store, my local go-to, friendly knowledgeable staff. Unfortunately they are…read moreclosing up shop in the summer of 2026 and I'll miss them. Patronize them while you can, they deserve it!

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

To Whom It May Concern,…read more I am writing to formally request an immediate escalation and a call from the district manager responsible for the Lowe's Brokaw store regarding an ongoing, unresolved kitchen project and three mis‑scoped appliances. After a flood in our home, we began a kitchen project with the Brokaw store. From the start, the experience has been extremely frustrating. There were incorrect measurements, incorrect scoping, delayed installation, and months later our kitchen is still not completed. Despite our repeated attempts to move the project forward, we have not received timely, coordinated support. In addition, three appliances were incorrectly scoped and sold to us as part of this project. We have tried several times to return these appliances through the store, but we have been repeatedly given conflicting information and "the runaround." No one at the store is willing to take ownership of resolving the situation or clearly explain the path forward.

Customer service is one of the qualities I value the most about a business. I have always…read moreexperienced exception service at this Lowe's. Whenever we've come in to look for something, I have had no problem finding an employee to help me. They are very willing to walk you through this huge warehouse to find exactly what you're looking for and are knowledgeable to recommend solutions if you are not sure what you need. Shout out to Oscar for going above and beyond today! I came in for something that was supposed to not be available, but he went out his way to procure one for me! Thank you so much!!!!! Love how much stuff they have at this store as well. Besides the usual that you expect at a hardware store, they literally have everything else! Flowers, decor, dog beds, puzzles! Pro-tip: you can use the app to look up what you need and see which aisle it's in!

Was excited to find a lumberyard open on weekends that wasn't Home Depot. Got there, and the people…read morewere very friendly and helpful for the basics, but I wouldn't go there to ask actual technical questions about wood or building. I did going expecting it would have a better selection of lumber at better prices than Home Depot. Unfortunately, that was not the case. They had a lot of wood suitable for construction but not for woodworking. They really had only one type of plywood with any kind of nice surface. Mostly have OSB, CDX, and only one type with a sanded finish. And that was almost $10 more per sheet than what I could get at Home Depot. No Birch or other quality plywood ether. I did purchase about 4 sheets just to check them and then went to Home Depot and got the remaining 11 sheets I needed. It was less expensive and there was significantly more choice for plywood other than OSB, CDS, etc.

I recently had an amazing experience with Ren! She helped me with an issue I was having and…read moredelivered the most exceptional service ever! She went above and beyond! Her communication was absolutely outstanding! Her friendliness is very hard to come by when it comes to retail especially with the effort she puts into for her customers! I would highly suggest coming here due to Rens service! She deserves the most and a promotion is the least they can do for her to show their appreciation and support for such an incredible employee that's an asset to the company!

Found out about this place on Yelp. How have I never heard of Olander after all these years…read more Dat and Carl were very friendly and helpful. I was looking for screws that weren't available anywhere else I had looked locally. They were able to get me sorted immediately. Thanks again to both Dat and Carl. I'll definitely be back and recommend them to everyone I know.

Dat and Carl are fantastic. I went there to figure out a challenging doorknob installation. They…read morewere super helpful and patient and knowledgeable. They will be my first stop anytime my place needs anything.