So helpful on all home repairs. Their team is kind and patient. Very grateful they are here.read more

What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

Not closed! That part of the Yelp review is incorrect. Great hardware store with knowledgeable…read morestaff and a nice plant section.

I came in at 7:40pm on Saturday to purchase an item. The employee told me they have over 66 on hand…read morebut that they are in the warehouse. She said, pay now and then go to the warehouse to get it. Then another employee tells her the guy who closes the warehouse actually already closed it because he wants to leave at exactly 8:00pm when the store closes. So too bad, you're outta luck, you can come back tomorrow to get it. So you're telling me that the guy who can get this for me is still in the warehouse for another 20 minutes, but because he wants to leave at exactly 8:00pm when his shift is over he's refusing to get this for me and you expect me to drive back to this store tomorrow after having already drove here now? You're basically refusing to work until your shift is actually over but getting paid just the same? I'm not coming back. I'll go to Lowe's or Home Depot or any other store worth my time traveling to. This store is a joke.

Great customer service! (Thanks Darius!)…read more Great selection of tools and ready to bake pies! Deals here and there.

I was looking for drywall screws to fasten a bookshelf to a wall at my new apartment. Nick was very…read morehelpful in figuring out what I needed and recommending products.

I brought in a broken crank for my casement window, searching for SOME way to put the knob back on…read more(see photo). The clerk helpfully led me to some packages of window cranks, and said they were standard so it should fit. I bought two. When I got it home, it didn't fit -- the threads were wrong. I brought it back and the manager said you can't return a package that's opened. Nice. How would you know it didn't fit without opening it?

Clean Cozy, local owners to support…read more Bought sandpaper But they have pies in a hardware store to buy! I took pics for your amusement!!!

I loved this store! The employees were so helpful and had what I needed…read more Unfortunately, I went there last week to find it had closed up.

I stopped by a couple days ago to have a key made, and was shockingly greeted by STORE CLOSING, 50%…read moreOFF, EVERYTHING MUST GO signs that were throughout the store. Wasn't able to find anything online referencing the closing, so not entirely sure what's happening. This store was only open a couple years, and I'll miss the attentive staff and great service this Ace provided compared to the dismal Home Depot and Lowe's big box experience.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Lots of needed inventory without needing to go all the way to a Lowe's or Home Depot. Great…read morefriendly service. In the middle of downtown Palo Alto so parking can be challenging

Probably the best and most wonderful Ace hardware in the Southbay! I was looking for a specific…read morebattery and they magically had them at this location. The staff was kind and accommodating, frequently checking in to offer help/assistance. This location has a rows and rows of beautiful plants and flowers to choose from and ample parking!

This is the place to go if you need advice. Skilled employees that will give you advice on how to…read moredo a job. Went there for plumbing issues. They gave me great advice and even fixed a part that I had brought in. What hardware stores should be like.

Nick was very helpful in getting my fittings for a leaking dishwasher drain drainage line. He was…read moreable to advise on the diameter and length needed. He also sold some additional items that would come in handy later on. I really liked how I was greeted at the front and asked if I needed any help. I understand why Ace is called the helpful place now. Prices are a little more than at other bigger stores, however, I like coming back here because of the personal touch, the community likes this store, and hands on assistance that you get so you get the job done right. It is a great place for DIYers!

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

I've yet to have a bad experience at this Ace Hardware, but I've also only been here twice. The…read morefirst time, I dropped in to look at their seed selection. If I remember correctly, they had a good amount of the standard stuff! The second time I went there, I specifically went with the mission to buy a frozen pie to bake for a party. The employees were welcoming and pointed me to the freezer. The cashier even gave me the good tip to let the pie rest for at least an hour before serving. Overall, this place isn't bad and the prices are pretty reasonable.

Big fan of Ace. I always find the employees friendly and very willing and eager to help and…read morepatient...which is very important to me since I am not very handy/