I noticed a lot of bad reviews but I love this HD near me. I've ordered things online after looking in the store. I know parking gets busy on weekends, that's why i go weekdays, early. Great selection and fair prices on tools, appliances, wood, doors, etc... Also can get pro level power tools here--that's why there are so many professionals going here daily to get tools, parts, accessories, and materials for their jobs. Customer service has been excellent for returns as well. read more

We used to be loyal Home Depot customers and really appreciated this Milpitas location. The crew was always helpful when we needed assistance finding materials or had questions about our projects. They made shopping here a pleasant and productive experience. Unfortunately, things have changed dramatically. Last year, we went there to purchase windows for our kitchen, and the experience was incredibly frustrating. We've made at least three separate trips to the store specifically to work with someone at the windows desk, and each time we've encountered the same problem: no one is there. Our Experience: Visit 1: No one at the windows desk. Went to customer service, they used the intercom to call for assistance, but no one showed up. We were told staff were at lunch and asked to come back another time. Visit 2: Again, no one at the windows desk. This time we were told they were at a training class. Visit 3: Same story - desk unmanned, no help available. We were finally able to get help on our fourth visit, but the repeated trips were frustrating and time-consuming. I understand staff need lunch breaks and training is important, but there should be coverage for specialized departments like windows, especially during regular business hours. It's unreasonable to expect customers to make multiple trips hoping someone will be available. I'm not sure if this is a staffing shortage issue, but Home Depot needs to ensure they have adequate staff to support customer needs, particularly in departments that require expertise and consultation. read more

This place never ceases to disappoint. My interaction with the store manager and assistant manager, Daniel, was incredibly frustrating. They were unprofessional, unhelpful, and completely unwilling to resolve a simple issue. Customer service and accountability were nowhere to be found. Based on this experience, it's hard to understand how they ended up in management positions. I expected much better from Home Depot. read more

Picked up a few items from this store last week... LED bulb replacement for my ceiling fan light (adjustable white), fly traps of various kinds (from liquid bait to sticky traps, eager to get rid of these pesky critters), heavy duty swiffer dusters specifically for pet dander (cuz, ya know, the cuteness overload of my bunnies comes with a price). Just a bunch of random stuff I needed, conveniently available in one place, the Home Depot near the great mall in Milpitas. Finding what I needed wasn't difficult, as I'm familiar with the general area for different products. I did ask an employee for help to confirm the size and type of bulb I was looking for, and he not only confirmed, he offered to help me carry my desired merchandise to the front register, as he saw me carefully balancing a stack of items in my arms. I truly appreciate the effort. Self checkout was a breeze as usual, minimal interaction with staff needed, and I was in and out in no time. read more

See all

Date: Tuesday, October 22nd, 2024 Time: around 4:15pm *Everdean 24" Pearl Gray Vanity Combo ($259) *Everdean 30" White Vanity Combo ($299) *Bannister 30" Pearl Gray Vanity Combo ($339) *Hampton 30" Gray Vanity ($289) *Autumn 30" Vanity in Weathered Tan ($379) *Moorside 36" Sweet Maple Vanity Combo ($419) *Brindley 30" Dark Walnut Vanity Combo ($180.09) *24x24 Yulong White ($2.50 per sq ft) The hubby and I are remodeling a bathroom and it's time to pick a vanity. I like seeing things in person, so we stopped by this Home Depot to take a look at their 30" ones. The ones that interested me are above. I'm leaning towards the Moorside, but in the 30". I like having a drawer. Since it's at the bottom versus the top, there isn't a giant hole in the center for the plumbing and sink. I didn't mind the design of the Everdean ones, but the finish and fixtures kinda looked cheap. The Brindley is a great deal. In the running as well due to the price. I'm not into the barn door design, but hey, it's less than $200 and for a rental, I can deal. We were also here to grab a tile for the top of a foot bench, rest, stool, etc. I have no idea what it is called. The hubs is building a stand up shower, so I asked for a corner foot rest type thing to make shaving easier. He decided to build a triangle like bench into the shower. We are doing wood tile for the stand up shower, so he wanted a white-ish tile on top for the foot thingy. Honestly, I don't have an affinity for home improvement at all, but I don't mind looking at things and picking what I think looks best. Home Depot lets me do that. REVIEW #3600 read more

See all

Absolutely terrible service!! Was trying to buy new drills and a bunch of tools for my job. Probably easily over $1500 worth. I used the app to get help unlocking the cabinet to grab a deWalt XR drill. 15 minutes and nothing, found a employee walking around and asked for help he said I don't know the code and just looked at me. Went up the the manager on today you get white kid with messy hair. I politely said excuse me sir, he completely ignored me and continued his conversation. I then said excuse me, I'm sorry but need some help and have been waiting 25 plus minutes now. He didn't even give me eye contact but smirked and said k send someone over. Waiting another 10 minutes and nothing. I left and dropped everything I had in a shelf and now going to Lowe's. Absolutely the worst customer service experience lol. Do not know why this store would higher a child that can't even dress appropriately as a store manager. Never have had this experience from any other Home Depot but here. Will never come back, absolutely terrible, terrible service read more

Pretty decent hardware store. Has just about everything I've ever wanted/needed. Decent prices too. I do feel like the customer service can be pretty hit or miss, though. Finding someone when you have a question can be challenging, and they may or may not know exactly what you need. read more

I really hate to pan this Home Depot in my own town. I really want to like it, and inside the Home Depot itself, the people and the selection are great. I get orders delivered from this Home Depot all the time to my house. The problem is the fact that it shares almost all of its usable parking with the Great Mall. Half the parking that's dedicated to this Home Depot is filled with equipment they rent, large items they sell, or other things that take up parking spaces. So, more than 90% of the time, if you go here to get something, you have to park in the shared mall parking. Which, because the Great Mall is so busy, you can expect will be horrible and take a huge amount of your time to find a space. If you go to pick up stuff from this place, order it online so you can park in the 3-5 dedicated pickup parking spaces marked for Home Depot. Then you can park, go in, and get out. For casually going to look for things you need to buy from a Home Depot, this place is horrible. So, basically, 5 stars for selection, cleanliness, and the people who work here. I've never had a bad experience with any of that, and I've lived near this Home Depot for 28 years. BUT, 1 star for parking and all the frustration that goes with everything you have to do before you walk into this Home Depot. I was going to give it 2 stars, but I'll knock it up to a 3 because all the pluses really do outweigh a lot of the negative of the parking. read more

Home Depot is a great place to get supplies for DIY home repairs, paint, wood, appliances, toilets, tools, lighting, electrical, piping, etc. I came in here for paint. The person was very helpful, knowledgeable, and courteous. They were able to quickly match and mix my paint. read more

See all

Been here recently to return my table saw and chop saw and customer service was very helpful. This is my go to Home Depot since it is close to my house read more

customer service is good parking is ok however its the cross traffic that is ruthless. i almost got ran over by a dumb idiot asian family while im walking with a cart full of heavy items read more

Big thanks to Jose who provided great customer service, with a genuine want to help after I made a mistake on an online order. He is the type of helpful that sadly is otherwise lacking in the world today. I can only imagine that having him on the team propagates good work ethic with others. Thank you, Jose!!!! (: read more

Walked through the store twice looking for a container, walked by several employees no one ever said hello to me or asked if I needed help I kept seeing them acknowledging other customers even when checking out the person next to me was walked to the register and helped them check out their one product as I was carrying 3 huge storage containers, now I don't know if I looked poor or something else but worse experience so far for this store. read more

TERRIBLE EXPERIENCE! Be warned when buying appliances from them. Ordered a new fridge and schedueld for delivery Sat 3-7p. Had to take the day off work to wait for the delivery. At 5:28p, receive a text that my order is 2 stops away. At 6pm - received a call that my delivery is cancelled. Agent told me that my fridge was never in stock! I'm in shock at this point as i'm "supposed" to be 2 stops away from receiving my fridge and shouldn't they know if my fridge was not on their truck?! Called customer service and was told they can reschedule me for Monday 12-4p. Monday morning, at 7:54a, I receive a call to reschedule my delivery. I told the agent that my delivery was already rescheduled to today, Monday 12-4. Agent noted thats a mistake. We don't have any records of that and our schedule is already booked solid. Agent then rebooked me for Thurs - timing TBD. Such a complete waste of time. I would have been better off renting a truck and picking up the fridge myself. read more

I had 2 things on my shopping list when I went to the Home Depot at the Great Mall. I learned one item had to be ordered on line. The 2nd item was eye bolts to hang some clothes lines in my yard. I found a two pack of them, marked $1.38 (photo). When I checked out they rang up at $1.47 (photo of receipt). This represents a modest 6.5% increase. I mentioned this price increase to the cashier, she shrugged. Does H D adds 6.5% to everything they sell? read more

The Home Depot - Receipt shows price of 2 packages of eye bolts selling for $1.47 each that was marked at @$1.38 each at the diplay - Nurseries & Gardening Near Me - Milpitas, California

See all

Customer service at this Home Depot is disappointing. You only get decent help when a district or regional manager is present. When no higher-ups are around, the employees act like they don't care. They often pretend not to know where items are and won't even bother to guide you to the right department. Consistently frustrating experience. read more

I had some of the most AMAZING customer service yesterday! It didn't start out as well as it ended up going though. I'll get to that at the end of this review as I want to make sure that mentioning AIDEN and BOB outside working the Christmas Tree area were AMAZING and a half! They went so far above and beyond that I'm here writing this review! They noticed a bunch of browning areas on my tree that I hadn't and their entire willingness to help my family out far surpassed anyones that I've ever had in retail! They made sure to ask how much I wanted trimmed off my fresh cut tree.. Gave me my little trunk piece (I collect those each Christmas) and carried the tree to my van. They were so nice.. And I will buy my tree from this location every year as I have for the last 8 years or so! People like Aiden and Bob aren't the norm anymore and because of that, I had try let everyone know. They deserve recognition for their superior customer service! Thank you guys for making our little family tradition of selecting a Christmas tree such a great one!! They even got a photo for us! Thank you a million times for going above and beyond!! I had called and spoke to someone in CS inquiring about their price matching policy which I saw online but wanted 5th verify. The women on the phone knew nothing about it and told me that they don't price match. She proceeded to ask someone else who verified that they DO NOT. I knew that didn't sound right and a little irritated, I decided to go in and see in person for myself. I immediately asked for a manager and happened to already be talking to a supervisor.. She happily price matched my item with zero hassle! I'm not sure of her name but she even walked over to the garden register with us and made sure everything went smooth. Thank you. read more

The Home Depot - Nurseries & Gardening Near Me - Milpitas, California

See all

Had a great experience today at Home Depot, Jonathan M went above & beyond to find me a heater I was looking for. Fantastic customer service

I ordered a 30 gallon stand up Dewalt air compressor online from the Home Depot website and had them ship it to this location. When we came to pick it up there was a lot of confusion as to where we could park to load it in the back of the truck. Finally I convinced and employee to let me park near the loading zone. After picking up the compressor we took it back to work and fired it up unfortunately it literally fell apart within 30 seconds of it starting up!!! Then stopped working completely!! Having a lost complete confidence in this air compressor and not wanting to return it for another we took it back to the Home Depot where there was no questions asked and they refunded our money without any hassles read more

This store is the only reason the Great Mall is still open. I get yelled at at Home Depot a lot. They are rude and dismissive. The commercials on TV from the 90's don't apply and have never applied. I have in fact never seen anyone treated as in the commercials, unless you're at the appliance department considering an entire kitchen reno. Eventually, they're going to have a Home Depot vending machine. If you think that's a gigantic joke, you wait until you see some of those things you can 3D print at home. read more

No one would come to open locker. Tried QR scan and asking staff both. Waited 40 mins and left

I generally find what I'm looking for. If you use the app, it tells you which Bay it's in so it's very helpful in locating things. The only thing I occasionally find frustrating is when I can't find an associate to help me when I have questions. read more

Jamal and Erin going above and beyond to help me locate, take down and load some large items in top stock at closing. I really appreciate good customer service and it's not easy to find these days. I drove a ways to get some items on sale and didn't want to go back empty handed. An excellent experience at Milpitas home-depot. read more

Stood in front of two employees and smiled, hoping they'd assist me. The brown beard glasses male employee and blonde 50s female employee just kept talking like I wasn't there. Happened on 01/18/25 between 3-3:20pm. You're better off going to Lowe's. read more

I went there for help to either get a tool to remove a plumbing fixture or get a replacement. I stopped an old male associate with beard name John. I showed him my plumbing fixture and asked for his help. He just outright told me they don't have the replacement fixture & he doesn't know how to remove it too. He sounded grumpy, rude and impatient. What use is he working there anyway if he can't help the customer? read more

Mia made my day with her attitude when checking me out, very educated and helpful, Had to leave a review for her kindness

THE STAFF HERE ARE HORRIBLE! I came here to look for a fence to install on my patio. I wasn't sure which aisle it was located. The first gentleman I asked told me what I needed the fence for with an attitude. SERIOUSLY? You don't need a reason. After that, he told me it's located at the 2nd last aisle. He could just had given me the aisle number. When I was ready to do self check out, the lady told me the lane is not working so I had to jump in the next one. She wasn't really friendly either. What an experience, the staff need more training on customer service. Also, parking can be tough during the weekends. read more

See all

This shop is conveniently located right outside the great mall, which makes it easy to stop by. They offer a nice variety of plants. I do wish the flowering plants lasted a bit longer after purchase. The atmosphere is consistent, and it's mostly self-service, which works fine if you know what you're looking for. read more

Okay, so I'm not sure if they've recently hired only awesome people at this Home Depot, but we certainly encountered our share during our recent visit!! Shout out to the Asian woman, Cathy, at the front (self-checkout) area. She was SO friendly, so kind, and so patient. A special shoutout to the two Asian women working the returns desk too! They were both so helpful. Another HUGE bonus for us was the fact that the majority of the staff at this location were wearing masks (minus the one younger staff lady who ironically was hacking up a storm and coughing like there was no tomorrow). We appreciate, in this day and age, customer service that is conscientious. We are an immunocompromised family, so outings are always masked for us, and to come to a Home Depot and see 90% of the employees wearing masks in May of 2025...? BIG BIG THANKS! The prices here are great, the customer service was outstanding, and we will definitely be back. read more

At 6:55pm/7:10pm on 8/22/2023, Home Depot in Milpitas. I was shopping for garden bricks in this location and pushing my cart with only 4 different pieces of brick to a cashier to check out for me. The cashier refused to look for each of the unit prices from the price list on the monitor and instead asking customers to walk back to garden center to screen photo the unit prices to solve her problem! Is this how this corporate management teaches their cashier not to solve customer issues or give hassle their customers? She is the only cashier (white/ Latina, 5'7" tall, long blonde hair, mid/late 20s, chubby) standing in the register lane at that time and when I said to her "shouldn't be your job duty to look for the unit prices?" then she simple ignored my cart/bricks by pushing it aside and scanned the customers' orders behind me. I then asked to speak with a manager, she called but no manager come out to solve the issue and I was standing waiting for 20 minutes for nothing. This store does not provide any customer service or good manner. The staff don't even greet customers or ask if you need any help. Why would this Hone Depot hire people to ask customers to solve problems for them and being irresponsible when there is a customer service complaint? Customers spend money and corporate hire cashier, store managers, staffs there doing nothing but to pocket paychecks and command customers to do their jobs? Customers should buy stuff online so they don't need to suffer with this type of bad customer service or attitude from the local staff! read more

Thank you for the veterans discount. DANGER - Don't get a flat tire! Please repair your parking lot. See photo of a serious example of rebar sticking straight out toward your tire. Not sure if it is really YOUR parking lot to maintain or the mall's, but either way, it needs repaired. (-1 star ... if not your responsibility I'll update my review accordingly) read more

See all

I placed an order for curbside pickup today and I didn't realize they had a cut off time for curbside pickups. Cut off time for curbside pickup is at 6pm and my order was ready by 7pm, due to me having a fractured toe I was unable to get off and pick up in store. I gave them a call and a worker by the name of Jayden answered. He was understandable about my situation and was kind enough to offer me a curbside pickup even after the cut off time! Jayden was outstanding with his customers service! I will definitely continue to shop at this Home Depot location! read more

horrible customer service and bad drop off fee option. I paid 79$ to have them drop off the refrigerator. The person that dropped it off didn't wait for me to come out and rang the door bell and left quickly. So I could not open the box in front of him so that we could see if there is any damages. Very disappointed and i even came in person to handle the situation. So it ended with wilson saying in order for the exchange to drop it off I have to pay 79$ to drop off the other fridge and 79$ to pick it up the damage one. Wilson was adhering to the six feet protocal and had tons of attitude. They need pay attention to the small things and not okay with the service that they have, very unprofessional. read more

The Home Depot - damaged fridge - Nurseries & Gardening Near Me - Milpitas, California

See all

Eliseo and Drew provided excellent customer service and helped me with my microwave for my office. Thank you again for your help.

Unbelievably rude and ignorant staff, never faced that before in any other locations. Waited for help to load heavy staff for 20 minutes, nobody showed up. The guy in appliances section just pretend he doesn't see me, while I stood alone for a while. Then he started to shout and be aggressive, to explaining his point of view, what customers must do and what they do not. Ours jaws dropped - never experienced this kind of service anywhere in any shop around. That indicates the only one thing - Lowe's lost their quality of service. read more

Absolutely horrible customer service. Went in with my buddy to get an exterior door for his new house and we found one that he likes. The one on the shelf is dusty and have excessive adhessive on the window side. We saw one on the top shelve that looks more brand new, but we need someone to get it down. No associate at the desk area, we spread out and look for 5 minute. Finally found a merchandiser and i only wanted him to get me someone with the certification to get the door down for me. He ignored me once and then went to find that person on my second ask. Once that person is found, the forklifter said the door was in good condition, but I still disagree and I dont think there's much harm in grabbing the newer one on the top. This is a door that will last decades on the new house, i want the best of the best. But my friend was ok with it since it already took too long to find someone that could help. Upon hearing that, the forklifter immediately walked away without asking if we need help getting the door to the cart. Like buddy, this is your job, you're getting paid to get parts off the shelf. At least have the decency to help us get the door to our cart. I don't expect too much from home depot associates, but this guy is truly going up ans beyond to break my expectation read more

Received great customer service from Glen in the paint department. I really appreciated your service and your recommendation.

Came to by one simple item a small item at that and Home Depot is such a large hardware store it's easy to get confused, looked at signage for directions but again such a large hardware store. I did asked an associate for help and he gave me such attitude for asking for help for such a minor item which was a closet ring for the wooden stick to hold clothes, sends me down an aisle and literally nuts and bolts and door latches. Asked another associate that was more helpful and finally found what I was looking for, just feels like customer service in not that stores forte (Milpitas great mall) as no associate wanted to walk me to the aisle and point out to me the items. I did notice that they have signes for a downloadable app the will show you exactly were items are but then if your not a regular shopper why do you need the app when you can ask associate (you would think) miss the mom and pop hardware stores from back in the days. read more

When I need appliances, my go to is Lowes. But I wanted to see the GE stove and microwave/hood before I bought and Home D had it on the floor. From past experience, HD is great IF you are a knowledgeable DIYer. While the employees are nice, if you need advice/info, you will be disappointed. Do your own research about the appliance you want, verify the model # they order to make sure it meets your requirements. In my case, the item ordered was not correct so I had to return the next day to fix it. The appliance person had me help her find YouTube videos to explain how an OTR micro vents...sometimes you just gotta laugh when things get absurd. And then you gotta leave and come back again when the next shift arrives. Delivery was delayed a week due to the correction. So watch your Youtube vids at home, do your own research, take notes and just accept that you will be making multiple trips to Home Depot no matter what.... read more

The Home Depot - Not so stainless stainless steel. fyi,black top is high maintenance.. - Nurseries & Gardening Near Me - Milpitas, California

Make sure the paper bags are stocked at the checkout stand. La la la la la minimum word count.