Over the last two years, we have purchased several replacement appliances from Homewise Appliance…read more(previously Airport Appliance), including a new GE Café refrigerator, a GE Café dishwasher, and, most recently, a new trash compactor. Ling Wang helped us with all of these purchases, and every experience has gone smoothly from start to finish. Most recently, we ordered the trash compactor over the phone with Ling because we already knew we could count on excellent service and an easy process. Ling is knowledgeable, professional, responsive, and makes appliance shopping stress-free. We highly recommend asking for Ling Wang at Homewise Appliance in San Jose!

The service provided by Derrick Nguyen was excellent. He answered all of our pertinent questions…read moreregarding our GE Side-by-Side refrigerator/freezer which was on sale versus what we saw online! The overall selection of equipment is huge, something for everyone. This was the second time we purchased from Homewise Appliance. The installation was on time and the old unit was removed quickly. The installation team was professional and made sure everything was working properly, icemaker water line was setup and checked before pushing refrigerator into its space. I highly recommend this store for all your kitchen and home equipment needs. Best value in the South Bay.

Great people to deal with. Feliciia Marhx was our salesperson. She did such a good job explaining…read moreall the features and benefits of the appliances we bought, was super responsive as we shifted delivery dates and was always checking in during the install itself. Subsequent service asks were attended to promptly, with personal attention to detail and follow up. Superb service and great company!

I almost never write reviews but the experience was so good that I have too…read more Everything went so smooth, so easy that I had my selection done in less time than it took to drive there. And I got washer/dryer installed faster than I expected (I didn't need that last trip to the laundromat!) And when there was a small issue, they handled it quickly. Brandon even drove the piece to my house.

I had a terrible experience with this appliance company, recently taken over by an inexperienced…read morenew owner, Jason. The delivery team damaged my hardwood floors after failing to use any protective coverings, and on the same day, they removed the refrigerator and canceled the sales agreement. Jason and the company repeatedly provided excuses, never showed up for promised repairs, used profanity, and told me to "stop b*tching" instead of giving a clear appointment date. They refused to repair or compensate, repeatedly telling me I could take legal action myself. Their products have no warranty or proper after-sales service, save very little compared to larger companies, and are very frustrating to deal with. I have kept all chat records documenting these interactions. it is Chinese so I didn't post it.

Great discount price is one thing, but excellent unmatchable customer service is what impress me…read more What's crazy, there even offers same day delivery service if you needed. I will definitely come back again if I need to replace old appliance again.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

We were in need of a new oven since ours stopped working 3 months ago. Found this place on Facebook…read moremarket since we were on a budget for replacing our stove/oven. Went in today and Leslie was very helpful. We found a stove/oven with a glass top and Leslie worked with my budget to include delivery, install and take away of our old stove ALL within hours of when I came in the same day. I received a 90 day warranty and she assured me if anything went wrong before then, I could call her. Would definitely recommend SJ Appliance to anyone looking to purchase large, expensive Appliances yet on a budget. Thank you for Leslie and the team of delivery guys who were in and out in less than 15 minutes.

We are constantly being told, "The main sales person is busy with another customer" and when…read moresomeone can help us, there's always a reason why we aren't the priority. One man said, "I'm changing jobs so I can help you now but not next time." Separately a very helpful person on the floor said, "I'm not really supposed to help you but I will" because of her title or something. Yet she spent much time with me and was a huge help. She knew the answers. She was super awesome. She made the project list perfectly. Then someone who was assigned to help with my project list was dismissive helping me like I was wasting her time. She actually said, "Just change the list yourself" for a pricey order. I had asked her to read back a 3 product numbers. She was not happy with this. You'd think for something that high of a money amount she'd be more willing to offer help. So the showroom and products are super nice. The sales people seem qualified but the vibe is... I'm literally NEVER a priority; I'm wasting their time. They are just doing it as a favor and one-off. They like when you make your own list in the portal, double check it by yourself and set up formal scheduled meetings with the right people to get feedback. Dropping in with no appointment is hit or miss.

Do not buy from these people. I ordered a washer and dryer…read more When they were delivered I had to make a separate appointment to get them installed (more than 2 weeks later). When the installers showed up they unwrapped the washer and noticed damage. They blamed it on the transit company. That was 3 weeks ago. No follow up; no fix. Buy from Best Buy. They are reliable and give you one year same as cash.

We've been loyal customers of University started several decades ago. Our recent visit a few weeks…read moreago was looking to replace our dishwasher purchased 20 years ago. Our sales person Newton approached us before we even finished writing the name down. He was very knowledgeable, friendly and professional; compared the various models, didn't try to upsell but sincerely working on meeting our needs. Our new dishwasher arrived a few days later. The contracted installer worked with us for a convenient time, showed up right on time and fished the job perfectly within 20 minutes. We are happy with the new dishwasher and impressed with the excellent service for both the sale and installation.

I can't say enough about University Electric Adam was the sales person who spent some time with us…read more He showed us a few good options for appliances when we had a major kitchen renovation. He sold us our Thermidor package which saved us money and Adam held onto the appliance for nearly 6 mos. while the contractor finished my kitchen (so we didn't waste time on the warranty of the appliances.) I highly recommend University Electric! They are great!

Excellent business! This is our appliance store now…read more We bought our fridge here awhile back. Came back for a new dishwasher recently. We were in and out in about 15 minutes. All the units are fully functional with maybe some minor cosmetic damage and the prices can't be beat! There isn't a huge selection like you'd find at some big appliance stores, but that's fine with me - fewer choices makes it easier to just pick the best option and be done with it. They're full service too - delivery, installation and removal of the old appliance. Rafael is friendly, courteous, and answered all of our questions. Customer service is top notch!

Rafael and Rosie were both amazing in helping me scope out a washer and dryer unit for my new…read moreapartment. The price was very reasonable for top-of-the-line units from LG, and the installation was speedy and stress-free. I'll definitely be coming back to Infinite Appliances for all of my future needs!

IMHO Today's Black…read moreFriday deal was 40% off on donated goods! We weren't sure which items would be considered donated, but we figured we'd find out if and when we found a "treasure" to take home. I found a box of picture hangers but there was no price on it! This happens way too often here, unfortunately. It wouldn't hurt to ask at the register, so I held onto it. My husband found a bag of 12 pairs of work gloves for $5. He grabbed two different bags. Before I could even ask at the register, the friendly cashier had already inputted $5 for the box of picture hangers! That was the most I was willing to pay, so I was very happy. With the added work gloves, and minus 40% off the total, we got a great Black Friday deal!!!

This is my favorite store I come here weekly and find all kinds of treasures for such good prices…read more The staff are so kind and helpful. Tianna goes above and beyond to help me whether ifs pulling out couches chairs, plugging. In things, helping me find goods, Tianna has excellent customer services and really goes out of her way to help me find just the right item. I even buy clothes there! Very cute clean store and it truly makes my day when I walk in those doors! And to know my purchase goes to a cause. Thank you Habiitat!

Zero stars. I purchased a used Speed Queen for $500 plus $60…read moredelivery. The machine worked when the installer set it up and then I could not get it to work any more. We are a yoga studio and go through a lot of towels in a day. *I* troubleshot the machine myself and discovered that there was an issue with the coin box. I did a work around with some duct tape to hold down the open switch. Problem solved. Then on the first run after the repair, the washer starts smoking. I thought there was a fire. I call the owner of Arroyo up. He says he can fix it or replace it. No returns. I have had the machine three days and it has only worked once. I am still paying to wash the towels at the laundromat. Avoid this business and its' shady practices. I wish I had looked here before buying from Facebook marketplace.

If I could give this business zero stars I would. The business is not BBB accredited. I cannot…read morestress enough how awful this business is. The manager is beyond rude and completely unprofessional. They refuse to answer the phone, which is already frustrating enough, but will reply to texts -- and then proceed to blow up your phone like an obsessive ex if you don't respond within minutes. Completely unhinged behavior for a so-called business owner. The way they operate feels shady at best and downright illegal at worst. Nothing is transparent, communication is a nightmare, and trying to get a straight answer from them is like pulling teeth. The entire experience has been nothing but stress, wasted time, and regret. Save yourselves the headache, the hassle, and the risk -- take your money anywhere else. You've been warned.

Great one-stop shop for a kitchen remodel. We did both our cabinets and quartz countertops here…read more Having everything sourced from one place made the color matching so much easier. The cabinets arrived exactly as described, and the stone fabrication was precise. There were a few minor hiccups with communication during the scheduling phase, but the final result is a beautiful, functional kitchen that didn't break the bank. I needed a kitchen refresh on the right timeline, and KZ Kitchen really delivered. Their stock availability is impressive--I was able to get my cabinets much faster than the 8-12 week lead times I was quoted elsewhere. The plywood construction feels sturdy, and the finish is clean. Shoutout to Vikki Wang for being straight to the point and helping me get my order processed quickly. If you want a 'no-fluff' experience that respects your schedule, this is the place.

We were shopping for closet organizers for our remodeled home and visited several big-box retailers…read moreas well as online stores. After visiting this store, we were very impressed and satisfied with both the products and service. Their closet organizer systems offer great value, and the designer was experienced, knowledgeable, and very helpful throughout the process. We simply provided the dimensions and shared our expectations for each of our four closets, and they created designs that matched our needs perfectly. We are very happy with both the final designs and the quality of the products. Highly recommended!