We recently purchased a new washer, dryer, and refrigerator from Ling Wang at the Homewise Store in…read moreSan Jose, and the entire experience was outstanding. Ling was incredibly knowledgeable about all of the appliances and took the time to answer every one of our questions. She carefully explained the features and benefits of the different models without ever making us feel pressured. Her professionalism, patience, and attention to detail made it easy for us to choose the appliances that best fit our needs. From start to finish, the purchasing process was smooth and enjoyable. It's refreshing to work with someone who genuinely cares about providing excellent customer service and ensuring her customers are happy with their purchase. If you're shopping for appliances, we highly recommend visiting the Homewise Store and asking for Ling Wang. We couldn't be happier with our new appliances and the exceptional service we received. Thank you, Ling, for making this such a great experience!

We recently bought Electrolux washer and dryer both at the Bascom store. Lilian was amazing in…read morehelping us pick the right ones, with correct add on fixtures etc and organized for delivery and installation immediately.

If you are even thinking about replacing or buying a new Appliance, please check out Infinite…read moreAppliance! I had first researched them a couple of years ago and ended up not replacing my refrigerator at that time. I should've just Done it back then! I had initially learned about them from OfferUp. I even sent him questions asking about appliances back then! He responded promptly and even gave me other options with no pressure at all! This time around, we were forced into finding something quickly when our 20-year-old refrigerator finally gave out. From start to finish by buying experience was easy and awesome with incredible deal and I got exactly what I wanted. Rafael made the already stressful experience for us very easy. The only stress I have with deciding between the two refrigerators. I had narrowed my choices down to! Excellent prices on the appliances and delivery! As soon as we entered the store, Rafael welcomed us warmly, and after a few questions he was able to show us a few refrigerators based on our needs and what we were looking for. He showed us everything from the new fridge to the scratch and dents and what he had on sale. We don't care about scratch and dent because we have kids calendars and magnets all over the refrigerator anyway. I was able to get a fridge at half the cost of what I was expecting to pay , with delivery taxes and take away my old fridge included in that price! They delivered my refrigerator and even took away my old one. They're very communicative about when they would be there to deliver at the time of purchase and even on the day of to update me on the timeframe and when they were 15 minutes away! Freddy and his partner (I unfortunately did not get his name) we're punctual, polite and very careful with the fridge and my walls! They took care to place the refrigerator where I wanted it to and even did the initial set up for me! I even received a follow up text a few days later to see how everything was and how we liked our refrigerator! I absolutely love it, and I love the excellent and genuine Customer Service! I almost forgot to add how easy it was to pay for the refrigerator! Everything was done via phone. I got a receipt on my phone and even a paper receipt to take home if you're in need of financing, they have an excellent option as well. 1000 out of 10 stars!

I had another great experience at Infinite Appliance. I needed to replace our Frigidaire fridge…read more I did not want another Frigidaire. They had Samsung and LG brands along with Frigidaire and Bosch. Many of them have slight scratches and some dents. The manager and her assistant are there to answer your questions. After sitting in their lobby and researching a couple of LG's and Samsungs they had, I decided to go with one of the LG's (https://www.homewiseappliance.com/lg-25-cu-ft-smart-counter-depth-max-tm-4-door-french-door-refrigerator-with-full-convert-drawer-tm-lf25g8330s ). It hand Never been used. Had 3 small dents and 1 scratch. I asked for the best price they could offer, and it was discounted more. Delivery, installation and removal of old fridge was very reasonable. I estimate I saved at least $500 from going to another appliance store including delivery. Plus, I could use the 1 year warranty from the manufacturer. I went on LG website and registered my brand new LG fridge.

I recently discovered the Appliance Hub when a refrigerator delivery from another large company was…read moreperpetually delayed. After two months of repeated "rescheduling" I began searching online to see if I could find a replacement. The exact model came up on the Appliance Hub website, so i decided to look into it. I called the store and the attendant took a generous amount of time to respond to my inquiry, and to answer my questions about why their unit was priced $600 less than anywhere else I had seen it (i.e. was there something wrong with it...?) She explained about the service that AH provides of supplying new appliances at reduced cost because either the box may have been opened and then returned or unopened boxes may have been returned, in which case AH obtains them and offers brand new, unused appliances for much less. Genious. The great deal was not, however, the most impressive part of my experience...the communication and customer service were excellent. I did everything by phone and text, had my new refrigerator within a week, and had constant, real person updates throughout the week. Anytime i replied to their messages, a personal response came back almost immediately. This company is a model for excellence on many levels. I'm so happy that my old order failed so that i could discover the Appliance Hub. Very impressed.

The customer service in this place is amazing, I recently bought a fridge from them…read more Prices are very reasonable and the appliances are brand new. They have a great selection. I have saved at least $1200 on my purchase. I will be a regular customer from now.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

We were in need of a new oven since ours stopped working 3 months ago. Found this place on Facebook…read moremarket since we were on a budget for replacing our stove/oven. Went in today and Leslie was very helpful. We found a stove/oven with a glass top and Leslie worked with my budget to include delivery, install and take away of our old stove ALL within hours of when I came in the same day. I received a 90 day warranty and she assured me if anything went wrong before then, I could call her. Would definitely recommend SJ Appliance to anyone looking to purchase large, expensive Appliances yet on a budget. Thank you for Leslie and the team of delivery guys who were in and out in less than 15 minutes.

Went in to check out their selection of faucets and tile, and see if by chance they had a limestone…read moresoaker tub and an acrylic tub I could touch - they did - great selection, and already the employee was over than where we previously purchased bathroom decorative plumbing supplies ... very happy to feel the materials and see them installed on various textures - definitely coming back here for final decisions and purchases

This is my 2nd time working with Eugene after my bathroom remodel a few years ago. The selection is…read morevaried and of top quality. The showroom is nothing compared to his extensive network and knowledge. He has taken the time to take me to suppliers in Hayward and puts forth his opinions and expertise but always leaves the final decision with you. He recommended an outstanding contractor which I ended up hiring and both of them working together was such an advantage. The fact that his business is one I could visit several times throughout the renovation, speak to only one person familiar with my needs was important to me. We would communicate over the phone sometimes at all hours. He was very dedicated and clearly loves his job. His prices were good and fair as well. Highly highly recommend! I should add that this project was a complete kitchen remodel.

As others have noted, Pacific Sales is now a subsidiary of Best Buy. We had a great experience with…read morethem when we remodeled our kitchen. The representative we worked with was quite helpful in understanding different ways we could achieve our goals while saving money. He had some especially great suggestions about mixing brands of appliances to get the best outcome. They took time with us and answered all of our questions, we felt the prices were fair, and communication about our order was the usual best-buy email process which worked just fine. They were also great about communicating delivery times. I'd gladly work with them next time, too!

They are now inside Best Buy, but still provide exceptional customer service. I was helped…read moreimmediately, provided with GREAT information and the entire purchase of a washer/dryer and refrigerator was quick and without problems. We scheduled our delivery for next month and can't wait for our new appliances!

My refrigerator gave out and I was facing an expensive repair if that was even possible. Time for a…read morenew one. My research showed LG to be the highest rated, so I went looking for a good deal. This store carries only LG so far and is having a grand opening with 40% off. I found a suitable model at a great price relative to other stores. If you find yourself in a similar situation with a home appliance, you would do well to pay them a visit while the sale is still on.

I don't yelp. This is my first post but for this places, I had to. They have amazing prices. Not a…read morehuge selection but they have some of the best quality. I got a new fridge, exactly what I wanted French doors ice and water in the front. Delivered. Set up. Took my front door off to be able to get it in the house. From purchase to delivery truly a great experience. Out the door $2000 and they took my old one away. I also was able to get and extend warranty for 4 years for $70. Includes house calls no co pay. If you are looking for new appliances go here first!

My parent's referred me to Noway Appliance yesterday for a refrigerator repair…read more John was prompt when returning my call. He walked my boyfriend through the different possibilities of what could be wrong with our freezer. He was upfront in the fact that he was busy and referred us to one of his friends who could definately help us faster than he'd be able to. Most importantly, he was honest. I'd say it's pretty safe to say that I will be calling Norway Appliance for any faulty mechanical error I make in my home. I'm all about the customer service experience. I love to work with people that exude a friendly vibe and I love to work with people that know what they're talking about. I'd reccommend Norway Appliance to anyone in need of an honest appliance expert.

Very impressed - honest and uber professional.Was not able to come over to my house however he did…read morecall me on a Sunday morning and suggested I'll try a few things based on his experience with Maytag dishwashers before calling another technician.I followed exactly and the issue disappeared. I know who to call next time one of my appliances breaks down!

I wanted to take a moment to recognize Tom in the paint/stain department at Home Depot for the…read moreoutstanding customer service he provided to our family. Tom was extremely knowledgeable and helpful with several projects at our home. He assisted us with matching and mixing stain for our fence, as well as helping guide us through interior and exterior paint selections for the house. His knowledge, patience, and professionalism made a huge difference throughout the process. He took the time to answer our questions thoroughly and made sure we were confident in the products we selected. It's rare to come across someone who genuinely cares about helping customers the way he does. We appreciate all of his help and wanted to make sure his excellent service was recognized.

This Home Depot location is the closest to my home and I've always been able to find what I need…read morewhenever I come. I really appreciate that the website tells me what aisle and bay and item is in and when I go inside to locate it, it's correct. Plenty of self check out lanes always available so I'm in and out every time. My hack for this location is park on the side of the building closest to where the old Fry's used to be because the lot in front of the main entrance is atrocious to get in and out of because Hamilton is SUCH a busy street at all hours of the day.

Gorgeous store full of outdoor furniture in Los Gatos and I love their heavy duty umbrellas!!read more

I have purchased a lot of furniture over the past 20 years and I wish all of my customer service…read moreexperiences had been as good as working with Terra Patio. If they sold indoor furniture, I would buy it here too.