Usually the food and the service here are great but a recent experience with the staff (and possibly their management) seriously soured my opinion of the Davie location. I, a frequent customer who also tips generously, was treated disrespectfully for a resonable one-off request during non-peak hours.
Usually, during during the mid-afternoon slump (2-3 PM) there are no sit-down customers and maybe a to-go order or two. I who could not make it home in time, was very hungry, and had a video interview between 2-3 walked in. So, I asked for the music to be turned down, and in one hour when I was finished I'll make an order as it was something like 1:55 when I came and there wasn't enough time to order or even eat. They said they *could* accomodate this, and the music was turned down. I just had to order afterwards. Howver my experience during that hour was quite the opposite, during my video call the music was turned up multiple times which was not the expectation that we had agreed upon. This is fine, this isn't a place to have video calls usually, and I wouldn't normally request this. If it weren't for what we talked about earlier I may have tried to go find somewhere else or reschedule. What really felt disrespectful is that the staff kept turning up the music louder that it even has been on days I have been here in the past. I tried to get up a couple of times and ask them to turn it down again and it lasted for maybe 5-10 minutes and then it suddenly got turned up again. At the end of my calls I asked them what was going on and the reason was even more baffling. 1) The staff said I did not order ahead of time 2) the manager instructed them to usually have music on if there are customers. However, there were no customers usually at this time and nor was there when I came in or any time during my call even. Save for a couple of Uber Eats pick up orders. So it added to the disrespectful effects of turning up the music to defeaning levels. It was not even turned up when the pick orders came in.
I felt that my request was reasonable, it was a one-off and it was time bounded. I of course ordered as soon as I could afterwards and food was great, but the staff on this day was not considerate at all of their customer base here. I would consider requests when there is only one customer in the store during non-peak hours in the future. At least don't blast the music when you know the only person in the store is trying to do a video call. If the staff had to comply witih the manager's orders the music could have gone back to normal levels, not overly loud, and on top of that setting my expectations incorrectly in the first place was not helpful. read more