My son and I had a horrible experience with Lone Star truck rental in Allen located at 5209 E…read more Parker Road. We had an appointment to pick up a vehicle on November 9 at 8am. The manager (someone named Brandon) did not arrive until 9:30. When we finally took possession of the vehicle(which was extremely dirty) for a 3 day rental, we advised Brandon that there was a possibility that we would be returning the vehicle a day early. He told us that if that happened, he would reimburse us for one day. He also said the $500 deposit would be returned in about 3 days. It was clearly understood that the vehicle rental was for unlimited miles. We conducted our business and did return the vehicle one day early. We waited 5 days and no deposit was returned. We placed our first call notifying Brandon at that time that we had not received our deposit. He said he would immediately send it. After 4 more days, numerous calls (which went unanswered) and additional false promises, we still had not received our deposit. Finally, after advising that we would take the issue further, we received a little over half the deposit. We were told that the reason for the reduced deposit was due to a damaged tire. No pictures were provided to us proving any tire damage. Regarding the credit for returning the vehicle one day early, we were told that we should have "reminded him" of the previous agreement. From our experience, it appears that the Lone Star Truck Rental location on East Parker Road is in need of professional help and serious customer service training. It was a classic example of how to lose a customer. Do business with these folks at your own risk. Jerry Fowler

From the owner: Located in the heart of Texas "Dallas". We provide clean and reliable 1 ton dually trucks. Daily,…read moreweekly, and monthly options available. Please reach out to us for a quote or any questions you have!

Don't go here for Propane. I went on a slow Tuesday night as the one employee was finishing with a…read morecustomer. I waited about 10 minutes as she wrapped up. About 2 minutes before she was done, another couple came in and stood in line behind me. When she was done with the customer, I told her I need two propane tanks refilled. She told me she was the only one there and I needed to wait, and then took the next couple in line......who had no rental reservation.......so I guess my business didn't matter....again, it was not a busy Saturday where there were tons of people in line......and then another employee entered and took the next guy that just walked in......I texted the GM and although he was responsive, he was weak.....Told me she would get to me in 10 minutes.......good luck going there. And by the way, the GM is weak...............

I rented a truck here two weeks ago. This morning I had multiple charges on my debit card from this…read morelocation. Clearly, someone that works here stole my card info. Reporting to UHaul and the police. Stay away, they are thieves!!!

I've been to the Willow Bend location several times over the course of the years whenever I needed…read moresupplies to pack things up and store them. This was the first time I needed a hitch and trailer service from UHaul. While there was a missed step for a part to install, the team there helped me locate the missing part and quickly and effectively installed the hitch and had the van trailer reserved ready to go! They did everything RIGHT! My entire experience from start to finish with the GM and the staff (full time AND part time!) were so very helpful and answered all of my questions and concerns. I cannot say enough how wonderful they all are! Thank you very much for being the great team that you are!

The customer service at this location is horrible. I secured a cargo van rental online. The evening…read morethat I arrived for pickup the employee refused to rent the vehicle to me stating that I couldn't rent it with an out of state license. I have rented from this location four times in the past four months!!!! With the same drivers license! I am supposed to exhibit at a trade show on the early morning and have no way to get my materials to the event. To add to it, the employee was extremely loud and rude in his communications. When the customer in front of me tried to get a vehicle, he told him he was sold out. Do not do business with this location.

I rented a truck to test for my CDL. I thought the price was more than fair compared to some of the…read moreother companies. I got nervous with testing and they were all personable and helped me to relax. I would recommend these guys to anyone.

CDL Connection helped me prepare for my test. I passed on the first try. Instructors give you one…read moreon one training. I highly recommend them if you want your CDL

This pick up location is perfection!!!!! It's at a Goodyear so all the tires on the car got checked…read more& filled! Friendly staff quick service! Def recommend this location

The staff here is excellent. When renting U-Haul products, they generally have what you need in…read morestock, and when they don't, they work hard to get if for you. Too, the people are helpful and knowledgable about all of their rentals (I have been to other locations where the knowledge level is lacking. The facility is clean and the service is completed in a reasonable amount of time.

I rented a U-Haul and everything went well. Very friendly and clean establishment nicely decorated…read morewith modern abstract art for sale.

From the owner: JR Mailbox Plus is your one-stop shop in McKinney, TX for reliable shipping, secure private…read moremailboxes, and convenient business services. We offer UHaul, UPS, USPS shipping, notary services, copying, printing, packaging supplies, and more—all with friendly, personal service. Stop by today and see why our customers count on JR Mailbox Plus for fast, dependable solutions.

By far the worst customer service experience I have had anywhere. Not just U-HAUL, I mean ANYWHERE…read more I never leave bad reviews, even when I have a bad experience. I live by "if you don't have something nice to say, don't say it" but what happened that day was honestly horrible and I pray it was just me and people aren't treated that way normally. I walked in and was third in line, and I noticed the part that was taking long was checking people in and then processing the check-out so I went ahead and started the mobile check-in while waiting so that it would be smooth when it was my turn. I finished checking in and continued waiting. I have to note that I was not at all bothered by the wait. I could see there were just two people working and so a wait is expected and I understand., There were two people working, the man at the counter and a young man who he was directing to walk people to their truck, and even move it away from mud when it was parked in a bad spot since nearly the entire lot was muddy and wet. When it is my turn to step up to the counter, I begin with, "Hi, I have a reservation for..." I got out no more than that and he cuts me off and says "hold on" rudely and then turns to the person who had walked in after me and was in line behind me, and asks her "ma'am, what is your reservation under?" He proceeds to get her check-in started as I am standing at the counter and she is behind me. I was in disbelief. I just stared at him and he just looks at me almost piercingly and says, "what name is the reservation under" I reply with my full name. He looks and looks and cannot find it, so I offer my cell phone which shows my full name and even the reservation number. He very rudely and almost angrily says "wait, I already told you to hold on" I even had my driver license and credit card already out on the counter when I walked up, because I noticed he was asking people ahead of me. Since he was having trouble finding it I then suggest "my last name is Lerma Cespedes, maybe you can check under just Lerma or just Cespedes" and he replies even more rudely than he had been up to this point "Well which one is it???" To which I reply, "my name is Juan Lerma Cespedes, my reservation is under my full name" all while offering him my phone and driver license, and he would not even look at them. As I'm waiting the gentleman instructs the young man "please show Mrs. to truck number so and so and drive it out of the mud for her" "and Mrs. I hope you have a safe trip!" He then finally finds my reservation and finishes setting up. And I kid you not.... I cannot make this up, he hands me the keys and says "truck number, parked out front there." that is it. No "thank you have a nice day" no moving the truck out of the giant puddles it was parked in, nothing else. I wish I was exaggerating or making this up. It was truly awful.

"Your were late so I rented it to someone else". Awful business, owner and customer service. They…read moreask to pay for 24 hours and then encourage you to bring it back sooner, as a favor, so that others can rent it (and then charge them for 24 hours). Don't do this business any favors. Just miles away, U-Haul Prosper @ Hwy 121& Hwy 380 ... amazing customer service!

I just had an incredibly respectful conversation with Mr. Will G, customer service means everything…read moreto me and this guy was absolutely amazing and respectful and even gave me an incredible discount on my upcoming move. i came into this a little frustrated due to my previous movers canceling on me and i had called around to other companies and their customer service was just not it at all. as soon as all my sons picked up i was greeted with an amazing attitude from Will and even expressed some empathy about my previous situation with my past movers. super happy i was about to reach him. i may not agree with the price but with the customer service i received im more than happy to invest!

I have filed a Better Business Bureau report against this company. I am that upset. I will be…read moresharing to everyone I know about their deceptive sales tactics. The movers who came to do the move were excellent. Polite, professional and positive. They are true ambassadors of excellence. They moved quickly, efficiently and carefully all at once. Unfortunately, they do NOT get a bonus each time we give a good review. That was a LIE and what I was told which is what sold me on the entire EXPENSIVE move. The ONLY reason why I didn't choose a less EXPENSIVE moving company or just snag some TaskRabbit movers was BECAUSE I was told I did NOT have to tip BECAUSE the drivers earn a bonus ON MY GREAT REVIEW. So when the movers came I had bought them some bottles of water each and had a $20 bill for each for an extra lunch tip. I had NO IDEA they worked for tips until later. I was SO ASHAMED that NONE of the $990 cost for 4 mile move was NOT being shared directly with them. I thought the bonus was the sign of a great company caring for their people. It was a blatant lie. At this point they have cheated my pocketbook or the movers with this deception. How many times have these excellent workers not been given better tips because we were told we didn't have to?! I am still outraged over this weeks later. Update: I have JUST gone through the reviews! I really wish I'd seen them BEFORE I scheduled the move! I was checking out Google reviews .. which turned out to be on THEIR website.

What an amazing experience!!! Timely responses, effective, efficient, lowest price I found after…read morecomparing 7 moving companies by $40 dollars and almost half the price for the one-time fee. Lorenzo and the other 2 guys that helped him were on time, and started right away. There was no wasting time. They busted their tail the whole time with no wasted time. I think it's the first time in about 15 moves I have had to make that nothing was scratched, damaged or broken. Not to mention the quote I got was dead on to what I had to pay. First time ever with a moving company. They were extremely professional and when done I felt I had experienced the most stress free move of my life all due to Lorenzo and his crew. I really can't express how impressed I was with the experience and would highly recommend using them for their next move. If I could give them a 100 out of 10 I would. Thank You Lorenzo and crew for making the move a tremendous success!!! Tom Chicoine

These guys are just beast mode all day. Highly recommend!…read more Tracye responded to me within about 90 seconds of posting my project on Yelp, and she shepherded this project expertly - also very friendly. Omar filled in the details of the job to get us the right crew, and got us scheduled for the very next morning. Lorenzo and his team showed up early, communicated clearly, and holy wow did they work fast. In less than 90 minutes they moved what took our team 6 hours to do. AND they moved a fireproof safe by hand, with sheet strength and a good knowledge of physics. The cherry on top is the value - super-fair, plus a discount for booking through Yelp. Need anything moved, call them!