Amazing! Pathetic that this place only has 3 stars! Classic family pizza spot! Great pizza, friendly staff and 5+ arcade games and air hockey table!!!! Plenty of beer on tap and wine. Came here after a day sledding with hungry kids and an even hungrier husband. Staff was great, things to do for the kids and a cold glass of wine for mom. Kids got to watch the chef toss pizza then even let them try with some dough. 10/10 recommend If you are looking for the most gormet pizza with a thin crust and a posh atmosphere... this isn't it. If you are look for decent pizza, large portions and a great family vibe. Say less and go to Pizza Factory. Thanks guys what a great day to end a family memory day read more

Pizza Factory - Pizza Near Me - Arnold, California

I stop there every month or so. Always friendly employees and delicious pizza. It's become our go-to for pizza in the area.

Called to place an order for pickup, they did not answer the phone. Decided to drive down and place the order in person. Waited at the register for 5 minutes before the 4 workers in the back decided to end their conversation pow-wow and finally take the to go order. Paid 76$ for 2 XL pizzas that were the same size as the large pizza pan they advertise. The said it was a 30 minute wait, ok no problem. Was a 50 minute wait. There is no sense of urgency at all in this establishment. I've never seen a pizza place turn out pizzas at such a slow rate. If I owned this restaurant, I would be extremely concerned and be looking extremely hard to find a manager that could actually run this place efficiently, definitely a huge downgrade from the roundtable that was here. I will never be returning, in fact I cannot wait to see them close their doors it's embarrassing. They were OUT of cheese and peppers and paper plates too! And the pizza itself is nothing special at all. If it was top quality, I can see past the wait times and the bad service, but clearly no one takes pride or believes in this brand. Avoid forsure. read more

On the website, it was advertising hot honey pizza. See i do use that on pizza but I believe they baked with it or , I don't know but it was on point. Best yet I've had . Popular spot so it took a minute to get our food but it was totally worth it read more

Really good pizza! And was presently surprised by the guy that assisted me. He was super friendly and helpful! And made me a damn good pizza. Clean restaurant with a small arcade. I ordered to go and my pizza was delicious! read more

Pizza Factory - Medium pepperoni and pineapple. Soooo good! - Pizza Near Me - Arnold, California

A very decent lunch option for a group heading out of Calaveras with hungry kids in tow, who needed an option near a Tesla Supercharger. At 1:50pm on a Monday, the Chinese restaurant was closed, and the Country Kitchen at the other end of the plaza had just stopped serving lunch (ended at 1:45pm). Thus Pizza Factory was our only option, and it worked out. There was no wait. They have an arcade that the kids loved, and begged us for money to play games and buy toys. It cost $80 total for a large pizza, 2 salads, and 1 spaghetti. This was enough food for 4 adults and 4 kids between ages 2-6. * Factory Special & Veggie Special pizza - 3 stars. Fine, the bacon was plentiful & soft on the Factory side. Soft thick crust. * One trip salad bar ($8) - 3 stars. They had a decent amount of options for a standard salad bar. Spinach & iceberg were the two lettuce options, lots of veggies, a couple cheese options, about 4 dressings. I loaded it up with bacon and chickpeas to be extra filling. * Spaghetti & meatballs ($14) - 2.5 stars. This appeared to be a baked spaghetti (even though there is also a separate baked spaghetti on the menu), as there is a layer of baked cheese on top. Our kids were fine with it but not what I expected. The meat in the sauce was dry (and they came in very big chunks, not integrated very well into the sauce), and the meatballs were incredibly dry & hard (note we did ask for them on the side). read more

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We are visiting in Arnold and the warm weather kept us from wanting to cook at the cabin. I found Pizza Factory on Yelp and despite the review scores, we gave it a shot. The most recent review was positive and played a role in choosing this spot. The location is clean, spacious and has a cool arcade corner for kids. They've got good beers on tap, too. We ordered a good range of food. The pasta and wings were tasty. They are simple recipes and pleases the kids and the adults equally. Of the pizzas, my favorite was the Awesome Combo. They do not cut you short on toppings! This pie was loaded very well and tasted great. I'm not very often in this area; however, I would recommend it locals and for anyone stopping in town and want to skip a night of cooking. read more

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This location has been open for about a year and it's pretty good pizza we ordered to go. The person on the phone was helpful. We did a pick up and the place was pretty nice. Everyone enjoyed their pizza and the salad was fresh and the cheese bread was good. We enjoyed our lunch! Will definitely order pizza again. read more

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I really want to like their pizza..but I don't. The crust never holds the toppings. When you pick it up everything just falls off the thin, floppy, zero crispy crust. The staff is always very nice though so that's good. read more

We live locally but I cannot support this pizza place any longer. We came in tonight for the special "free breadsticks with a large pizza on Tuesdays," but because we ordered an XL pizza (for more money of course), we were told by the kids working there that our XL pizza didn't qualify for the the Tuesday special. THAT MAKES ABSOLUTELY ZERO BUSINESS SENSE, and they lost a customer tonight. We've tried and tried with this place, but their service just sucks, their pizza is mediocre at best, and it's expensive. My advice to the owner: get a real manager and don't leave your business to kids who obviously don't give two craps about your customers or your business. MY ADVICE TO EVERYONE ELSE: Skip this place and take your business to Mike's in Angels Camp (pick it up on your way home or to your cabin), where they know how to take care of their customers, it's a better pizza, and you'll save a few bucks. read more

Pizza Factory - No breadsticks with an XL pizza, only the large. What a joke. - Pizza Near Me - Arnold, California

It's only worth going here if you're one of the guys' hot tub buddies. I went in last Sunday and was told my order would be ~25min. Around the time my food should've been done one of their buddies came in and ordered. The whole time he was chatting with the guys in the kitchen about their planned night at the hot tub. He ended up getting his food before me. I ordered before the dinner rush and still had to wait 40min for middle of the road pizza because I got skipped over. read more

Ordered for pick up. We were about 10 mins late. Food was ready and hot. The cashier was super nice. Pizza was made correctly and delicious! Will definitely be coming again :) read more

This was my first time visiting a Pizza Factory. I ordering a pizza to go. The staff was very friendly & the restaurant was clean. I enjoyed my pizza. It was fresh with lots of toppings. I'll definitely be back read more

They clearly don't follow order sequence, it was busy which is fine however several people who ordered after us got their food before us. We ordered a cheese pizza and waited well over the told wait time, someone several people behind us in line and ordered 4 pizzas and wings left 20 minutes before we even received our order. read more

Get our pizzas on the way home before skiing and every time it's fresh, hot, and made fast! Service is great, you can dine in as well! read more

Tried the Pesto Sun Dried Tomato pizza and it was delicious Might be my new go-to pizza toppings The crust is delicious as always read more

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Very long wait, and it seems they do not follow the order sequence . It doesn't worth the wait next time will go to a different place

Omg The pizza was amazing We have pizza factory by our house not near as good, All the pizzas we ordered and breadsticks so good. Service with a smile Came in 45 min before closing with 15 people So good thank you read more

Great service, super friendly staff. Delicious food. Family friendly environment- the staff even kindly sliced smaller pieces of pizza for my daughters. read more

Very friendly staff but the wait is just ridiculous. Do NOT come here! We have been waiting for over an hour for a pizza. We have been checking in but they just keep saying it will be ready soon. I would love to support this place but just cannot. My family will not be coming back :( read more

didnt realize everything around here closes early. it was almost 8pm on a thursday and we needed dinner. pizza factory was the only place open til 9pm. the place was empty, i guess not enough people know their hours changed. employees were awesome and friendly. we got a flight of beers while we waited for our food. they had a nice selection. pizza and cheesytwist were very good. read more

Pizza Factory - Pizza Near Me - Arnold, California

Very yummy! The service is speedy and the people are friendly! Phone orders are very convenient.

We always try to patronize a new business in our area. We went here early on and the service was really bad and the pizza was not so good either and the salad bar looked disgusting/stale food. BUT- We always understand that there are kinks to work out when opening a new business. We keep hearing bad things about this place but decided to try again and ordered a pizza for delivery. First they told us they did not deliver to our area. Then we asked them to double check, since the person answering sounded like a kid. Then they asked and were told they DO deliver to us. We were told the pizza would arrive about 8pm....that was a little over an hour, but that was OK. About 9pm (an hour late) we still had not heard anything. We called and they said the delivery guy just left and would be here in about 5 minutes. Well about 9:30 we still had not heard anything. We called again, and then they told us that they forgot to tell the driver and that he already went home. Mind you that NO ONE contacted us about any of this...we had to keep calling. Then they apologized and said they would comp us a FREE pizza later, and to just call in. We called in to get our free pizza, my husband told them it was comped, and they said OK and took our info again..... and then they called back and now told us they won't give us a free pizza and we have to pay for it. After reading the reviews here now, I am seeing that we are not the only ones that have had poor service at this place. They should have had the kinks worked out by now, and to flat out NOT honor an offer they made to make up for a mistake/poor service on their part, WOW! I wish ROUND TABLE was back! Not sure how this place is going to make it based on reading many other reviews, and with our experience ;-( Not going back there needless to say. read more

We were out of town and this was the closest pizza place around. We placed our order online, super convenient and picked it up about 20 mins later. We really liked it, very flavorful. read more

I had a great experience. My kids enjoyed the food and arcades, and I enjoyed food and beer. The hosts were very nice. Comfortable atmosphere. read more

Absolutely terrible. We all miss round table here in arnold. Service is fine. The food is just lousy. We opted for a frozen pizza instead !! read more

Customer service was top notch, and the food was absolutely delicious as well. We ordered cheesy breadsticks, an antipasto salad, and 24 garlic parmesan wings. We also ordered 4 bottles of water, but they called before leaving the restaurant to tell us they were out of water. My boys said the wings were the best they've had, and they've had a lot of wings before! My salad was absolutely delicious. Delivery took awhile, but they told me that when we ordered, so we weren't surprised about the length of time to get out food. read more

Pizza Factory - Antipasto salad. - Pizza Near Me - Arnold, California

Pizza was good. They have decent prices. Clean environment inside the dining area. Their service was friendly.

Pizzas are decent. But this restaurant has a bad reputation for extremely long wait times. If this what you are known for... make a change. Staff up. Pre-prep more dough and ingredients, improve your operations. Instead customers feel held hostage, putting in orders with a bunk wait time only to be told upon pick up that the order will take another 45+ minutes (or more). And, the change machine for the few arcade games was broken. Frustrating all around. Change something if you care about your customers. read more

I love the Rio Vista location of the Pizza factory so much that I had been looking forward to taking my friends to this Arnold location for years. I'm sad to say our experience was not comparable to our home Rio Vista location & I would not recommend coming here. I ordered online & our food was not ready for more than an hour after we were asked to arrive for pickup. My friends sat for the entire hour + while they could see that the staff was making our pizza, presumably wrong, then started over again. After the much longer wait than expected the quality of the pizza was dramatically lower than what we are used to as well from our other favorite location. Next time we'll definitely be sticking to the local's preference, the Murphy's Pizza co., or try something new read more

Salad bar was really disappointing. All the veggies looked that they were recently thawed after sitting in a freezer all night. Broccoli was moldy, carrots all dried up. The salad bar has very limited options so it would help if they are fresh. Pizza was decent. read more

Had the meat ravioli, meat balls and salad. One order of each is enough for 2 people. Called in order and ready in 20 minutes. Staff is very friendly and accommodating. read more

Pizza Factory - Meat Ravioli's - Pizza Near Me - Arnold, California

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I ordered two pizzas, one Greek style and another with sun-dried tomato. Instead, I received two with sun-dried tomato. I called and they apologized and said that if I came by, they would make me another pizza. However, I live too far away and we've already eaten dinner for that. I asked for a credit, but they didn't know if they could do that or not. The lady who answered the phone was very polite and sympathetic, but said she couldn't really do anything. I left it at that. Very disappointing! There should be a manager that takes care of these things. i'm a regular customer. However, I'm not sure if I will ever return. read more

The calzone we ordered was so good. We added artichoke, mushrooms, pepperoni and jalapeño. The large was big enough to split, and we paired it with a brassy salad and chocolate chip cookie. Also they have great ranch! read more

Inconsistency with their pizza. Value for the price. App is not easy to navigate. Only pizza in Arnold so...

So based upon past reviews I was hesitant to go here but I am so glad we did. I believe the place is under new management and they seem to be doing everything right. I waited to post this until we went twice in consecutive weeks on different days of the week. The service is mountain paced and that's fine with me (think island time). Everyone that works there is genuinely nice to customers from my observations. The pizza is very good. The salad bar is damn good, fresh and well kept which is HUGE for me. The Pizza Breads and wings are the unsung hero's. Their hot bbq and mango habanero and ranch sauces are perfect! They have a good list of taps for beer lovers. Found a good hazy and a good IPA. This is a mountain pizzeria. I'm super happy to have found it. There's ample seating and arcade games. When it's packed don't come expecting a quick dinner. Plan ahead. We will be back for ever. read more

It was our first visit to Pizza Factory. We found the restaurant clean and friendly. They have a great salad bar! Fresh made salad dressings too! The fresh made pizzas were great and taste good too read more

Pizza Factory - Combo pizza - Pizza Near Me - Arnold, California

I ordered a pizza tonight, and I downloaded and used the app. The pizza was to be delivered 20 minutes ago. They do not pick up at their shop. I've called 25 or 30 times. They have lost my business, and they deserve to lose yours too. read more

Horrible customer service!! It's definitely a downgrade from Round Table!! Emailed them about there treatment of our party no response. Go to Murphy's Pizza definitely better in all areas read more

I placed an online order at 3:00pm with a scheduled pickup for 6:30pm. It was the first time we tried this place. Paid online in full. I arrived at 6:29 to check in and pick up the order. The employee found the order in the system and said, "I'll check on that right now." She went to the prep area. I then stood next to the counter where orders come out. Little did I know I would be standing there literally for 35 minutes while order after order came out, but not mine. Mine came out at 7:05pm. It was a busy Saturday night on a holiday weekend, and I understand places can get backed up. However, I had scheduled this order hours before. Yet, it is evident they didn't start preparing the order until after I had arrived. It is utter incompetence and complete disregard for the customer to have failed to start this order until after the scheduled pickup time, particularly when it was placed hours before. I was not a squeaky wheel at the restaurant other than checking on the status once during the 35 minutes (they told me "it will be out shortly). When I received the two pizzas at 7:05pm, I stated evenly to the staff person (the portly young female) that these were supposed to be ready at 6:30pm. She grunted in acknowledgment and walked away. The pizza is OK. Good quality toppings; marginal crust. However, due to the poor service and incompetent staff, I'll never be back despite the limited options in Arnold, CA. I value my time; this place doesn't. read more