I had the worst experience from Brother's Pizza at the Frederick, MD location. And I've…read morebeen coming her for over ten years!
I went to the cashier to order a chicken gyro sandwich meal for a carryout order. However, there was no one at the register to take my order. It was empty. Since no one was at the
register, I asked one of the cooks in the kitchen if they can bring someone to the register
to take my order. An employee name Bianca, came to the register. I simply asked her if
my gyro comes with feta. To note, some restaurants don't add feta to their sandwiches.
Bianca responded by pointing to the menu. With a rude demeanor said, "Oh, whatever it's on the menu is there." Then, I said, "Well, okay I don't see feta, but can you add feta." Bianca said it's going to be up charge for .75 cents. I said, "sure no problem, I'll pay for it." She then rolled her eyes, and I went outside to wait for my food.
Then, I came back remembering I forgot to ask about the extra Tzatziki sauce. Again, NO
ONE was at the cash register. I spotted on of the cooks, and I asked him if he can add
the Tzatziki sauce to my meal. He said, "Sure, no problem." Then, Bianca stormed out
of the kitchen and with an EXTREMELY NASTY ATTITUDE asked me, "What do you
need help with? Do you need help with anything?" Just VERY RUDE AND NASTY!
I asked her if I can get extra Tzatziki sauce to my order. Bianca said it will also be $.75 up charge. I was a bit shocked about the upcharge. I've been coming to Brother's Pizza Frederick location for over ten years to this location and they never charge for extra Tzatziki sauce. I ordered the same food LESS THAN FIVE DAYS AGO, and Brother's Pizza didn't charge me for extra of Tzatziki sauce. I was a bit confused. I informed Bianca about this. Then, Bianca went into the kitchen and trash talk me to her workers in her Spanish language. What Bianca did not know I'm fluent and understand Spanish language myself! I understood everything Bianca said to the cooks in the kitchen when she bad talk to me to them. So UNPROFESSIONAL AND RUDE!! That's how you treat and speak about your customers?!! I can hear Bianca through the kitchen! To note, some people must be aware that individuals can know and understand different languages.
I've been ordering here at Brothers Pizza under two different managements. I know
both managers, and I never been treated such unprofessional rude behavior before.
Then, Bianca said, "If we don't charge you, you can take the money out of our pocket." SO
UNPROFESSIONAL! I thought I was very rude, disrespectful, and entitled of Bianca to say that to me, a CUSTOMER! This is the first restaurant I've been to in my life, someone say to their customers, "if "we" don't pay $.75 or up charge you would take money out of our pockets."
After this rude, unprovoked, unprofessional experience, I will never eat at Brother's
Pizza again!! Especially, as long as Bianca is working there.
Bianca's behavior was so rude, unprofessional, nasty, and disrespectful! Brother's Pizza should focus on hiring better people and professional training for their employees. I never in my life encounter someone rude and unprofessional like Bianca did to me yesterday. It's so rude to tell customers that it's coming out of their pockets if I don't pay for $.75. She can keep her money and her nasty behavior.
I don't know if Bianca was having a bad day or personal issues. However, IT'S NOT RIGHT to project her nasty behavior towards paying customers. Like I said, I've been coming to this location for over ten years and will not come back here because of my experience from Brother's Pizza.