This place is so unorganized. We've been to other locations and this location is the worst. I have given them multiple chances and they have failed both times. I was on a "wait list" to play bowling and was told it was an hour wait. After that hour I went and was told an additional 40 min to wait so I did. I went back after those 40 min and was told that I had to wait an additional 30 min. By that time I was beyond annoyed but I already waited 2 hours. What was an additional 30 min?. I also recently went back for a work even and they started our bowling lanes without informing us, the full party had not yet arrived and we still had to eat but we were told that's our timer was already running to bowl. Mind you it's still pretty empty since it was an early event. read more

My family and I went Saturday night to bowl the wait was over a hour which was fine because we didn't make a reservation I purchased cards for my children to plays games while we wait and only 1 out of 4 of the machines worked which was annoying So we sent the kids to play and set at the bar to have drinks and food Kascey was our bartender and she was wonderful but she was ALONE she had to make drinkers for the waiters and waitresses , take care of the people seating at the bar as well as take food orders Mean while the manger with the red hair and I believe blue shirt Caucasian woman (between 4 and 7) was standing behind the bar not helping her at all. She asked her and pretended help but nothing . She would leave and come back still to only move napkins from one place to another or adjust the coolers Mean while the bartender is working her butt off to help customers. It was very disappointing to watch her work like that mean while her superior is basically back there painting her nails on the clock (not factual but she wasn't doing anything but taking up space) When a business is busy everybody should be rolling up their sleeves and pitching in We finally receive a text to bowl and start the game We get a waiter heavy set white man I think his hair was bleach blonde I ordered a pizza and a drink When he returns he returns with the check I'm confused because I never asked for the check and we had a whole hour left I like this places but upper management needs to get involved and may I suggest more training for some read more

The cocktails here are not good. They brought out a mojito without mint or lime. What is that? It was Sprite and vodka. Also, our bowling balls kept getting stuck. They fixed it but it stole time from our game and it happened more than once. We lost 15 mins or so which sucks. Servers and staff in general could be friendlier. When ppl are paying to have a good time, they dont want to deal a grumpy employee. I'd only come back if I couldn't find this elsewhere. read more

Pinstack - Bowling Near Me - Irving, Texas

Accommodating staff, great prices, TONS of options, energetic atmosphere, and just an overall quality time. Well worth the small price. Rock climb here for five bucks, instead of paying $21 at Summit for the same experience. read more

From arcade to rock climbing and more. A very fun place to come out for work events or just for fun with friends. read more

Pinstack - a bowling alley with neon lights - Bowling Near Me - Irving, Texas

Visited this location since it was a midpoint for my friend and I to catch up with our families. We have our teens money and sat at the bar with our hubbies since there was a 2 hr wait for a table. To begin with the place was a hot mess. But the worst part was the drinks... the glasses looked dirty and the drinks had a horrible taste to them. I suppose if your just going to play games then it's ok but I wouldn't eat nor drink here as it looked dirty. read more

Came to watch March Madness and knock some pins over, they have been playing College baseball, women's basketball, and the Super Bowl over a month ago. Asked no less than 4 employees to change the games and have been dismissed every time. Do not come here if you value customer service and having a good time. read more

I came here for Brunch with my family and wow! We had 8 people, four of us eating egg benedict. Most places get one or two right leaving others with food envy and disappointment, not PINSTACK. All four of our egg benedicts came out with perfectly crisp English muffins, runny eggs and a beautiful hollandaise sauce. My sister had the skillet, the potatoes HOLY. CRAP. amazing! We split the pancake stack (with to die for apple butter) and all eight of us had pancakes with breakfast without having to break the bank. The atmosphere, I suggest on the beautiful fall days we have had recently, sitting on the patio. They have games to play and enjoy while waiting for food so you can have fun, and laugh without feeling like you are waiting at all. The server staff was great, they communicated with us, remembered our little quirks when ordering and kept us up to date with the time of the food and even came out to the games to let us know our food was about to be up and asked if we wanted to have them hold it for a few seconds so we could finish up our game of corn hole. All around a GREAT experience. read more

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The mask sign on the door does not reflect what is revealed on the inside. Employees have their masks below their noses or resting under their chins. This is the first time I've seen employees not comply or follow the guidelines. Next, a large group of customers didn't wear masks. It wasn't because they were eating or drinking; it was simply because no one forced them to wear them. However, it's a $250 violation if masks aren't worn. Is the sign just up there to say they have complied? They do have hand sanitizing stations! However, I did not see them used after gameplay. My party had issues with the staff as far as being neglected. They didn't have silverware, ordered drinks were not given in a decent amount of time, and some of the checks were incorrect. My drink came out in a timely manner, but I was told not to order the food due to wait time and flavor of some of the menu choices. I usually go to the PinStack in Plano, but this was for my friend's birthday party. We had fun doing the bumper cars and rock climbing. However, if you are compliant about wearing masks for the health and safety of yourself and others, I would definitely find another PinStack to patronize. read more

I had super fun with my friends, BUTTTTT the service was horrible and everything seemed overpriced!!! It wasn't a good dining experience at all. I think they were short staffed that night or something because it was pure madness. I just wanted to go bowl and play games at a certain point (I had already paid for the games so I didn't want to leave). But yeah, definitely not the best. I was so over the food and service. read more

Pinstack - Bowling Near Me - Irving, Texas

I had a very bad experience at this location. One manager, Trevor, refused to give me a ranch to go with my fried pickles after I explained why the bar gave me a togo container. He said they don't give to go ramekins of ranch, I explained that I wasn't taking food togo, the bar insisted I use a togo because I was in the gameroom and THEY gave me the container. He didn't care and gave me an attitude about it, while one of his hourly employees brought me a large paper ramekin of ranch. He continued to mouth off to me, I asked for his corporate number, he asked if I wanted to speak to his manager, I did. This General Manager named AL then came out telling me that Trevor is right, and quickly said that he can get a ranch. I told him I already have one but the issue is how I was treated. He then started to raise his tone and say that I should just accept the ranch and that there was no issue. Well, he made thee issue worse and as a result, my family was asked to leave the building, with cold food, and a barely used play card, on my 18th year Wedding Anniversary. Good job Trevor and Al! This is most certainly not over gentlemen! read more

If you're looking for adult and kid fun, Pinstack offers it all!! I had so much fun at Pinstack for my friend's birthday. We played arcade games, bowled and played laser tag--all for an affordable price. The bar food is delicious! I ordered the "his" sangria, wings and Mac n cheese balls. Brandon, the bartender was extremely rude to me. It was obvious that if you weren't at the bar to order drinks, he could care less about servicing your order. I asked for water and he only gave a water to my friend who also ordered a drink too. Kacee was there to save the day. She's really the only reason why i give this place 4 stars instead of 3. Kacee was super friendly, funny and personal. read more

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Thank you thank you please keep up the great fun safe experience this is beyond what our family needed read more

Pinstack - Donnell and the pin stack family is so fun the experience for our family night was beyond fun thank you - Bowling Near Me - Irving, Texas

The environment is nice but the service is slow. We had an amazing time celebrating my friends birthday but the bartender, Lorry by the VIP bowling room service sucks! Her attitude is bad and she is rude. read more

The lanes aren't the best. I'd suggest any other bowling alley for actual bowling but the arcade makes it a cool one stop shop.

Recent visit 01/16/2023-very dissatisfied with the facilities. First bowling lane was not working correctly, no one answered the attendant light. Visited the counter 3 times before finally being given a new lane. Very frustrating. I booked online and paid 3X the amount when it was myself and 2 grandkids. I had no idea it was cheaper to not make a reservation. Purchased a playing card and encountered 5 machines that took my points off my card and then didn't work. I mentioned to an employee with no action. So many machines NOT working. The ticket store has about 30% of items not marked with ticket cost. Probably will never go back here. I really don't mind spending the money but this establishment is not doing its part. MAJOR Disappointment! read more

My boyfriend and I went here for the first time last night. It did not start out well as there is a staff shortage and it was taking forever to get a drink. I found a manager named Wendy there that turned the night around for us and made us feel quite welcome! I was really wanting to ride the bumper cars but no one was manning them. She found an employee to open the bumper cars and gave us a free ride :) Very fun. (Wish the bumper car area were a little bigger, but still very fun) Wendy happened to walk by when a machine ate up credits off of our cards and she took it upon herself to replace them. She bent over backwards to make our visit a great one and we will definitely be back. THANK YOU WENDY! You made our night! Next time, bowling. read more

Love the atmosphere always, food is always good and customer service is on point to be sooo busy.. I've held Birthday events here for parties up to 16 and small as 9 and all were accommodated well. I'd recommend this spot as I've always have, anytime for a fun night out! Thanks for having us again! read more

Review is for Bar area visit only: This bowling alley is out in the cut off of 635. Very modern feel! If i didn't know better, I'd say it was a more upscale dave and buster's. I came up to visit a few friends at the bar area. They do have a few TVs along the bar area which is nice. One feature I love is that they had outlets under the bar top. My phone always ends up dying or being close to dead at night so this is an amazing feature more bars should have. I am obsessed with their wine wall and their local beer selection. The beers are pricex fairly ranging from $4-7. The bartender was taking care of us so we didn't see him as often as we'd hoped but towards the end of the night he came by more often. I'll have to try the food and bowling next visit! The kitchen is right behind the bar so it left my mouth watering as we saw food coming out including a catering size platter of fries and chicken wings yum!!! read more

Finally something in the area for when we leave the office. This is a great happy hour spot. Lots of seating and good specials to keep us coming back. Brandon our bartender has one of the best attitudes and took wonderful care of my team on more than one occasion. The appetizers are great to order for a table. Enough to share. Taste and presentation is typically consistent from what I've seen. We plan to do some team building in the future and will keep PS in mind. read more

Pinstack - Bowling Near Me - Irving, Texas

Bowling, games, laser tag, bumper cars, rope course. What else could you ask for. Good times

Had a team outing at Pinstack where the lane was damaged and for 1 hour it could not be used and instead of refunding me or anything they didn't do anything. This is poor customer service. read more

You can never go wrong with bowling and video games! The staff is super bubbly. Our waitress kept the drinks and appetizers flowing along with our area clean! The blowing lanes are fresh, polished and ready to get banged up! Loved their sexy private bowling area that can be rented out. That was a complete surprise because it's tucked off in the corner. You would never know Pinstack had an area that could be rented off. So if you got a little extra pocket change, I truly recommend renting the space out. It's ran by alot of young, hip staff (so be patient) read more

Pinstack - Bowling Near Me - Irving, Texas

I had always heard of Pin Stack, but have never been. Remember that old Batman cartoon that showed on Channel 33 (was WB then, but CW now). They use the same font, so this place always stood out to me. Fortunately, I was granted the opportunity to go here (for free!!!) by my social service agency's founder, Bishop T.D. Jakes for the Christmas Social. It's quite like Dave and Busters, but with bumper cars and bowling. It s a bit loud. It does have ample parking. As you walk in, hostess greet you. They sure were sweet. The directed me to the back left. There, a large spot near the lanes existed, partitioned off a bit per party. Ours was huge, so we had a lot. Behind this space, a designated glassed off area. We had like 1million folks, so it was packed. It likely seated maybe 200. It was a space of long tables to enjoy food. It was nice, clean and comfortable. I enjoyed the Pinball - Guardians of the Galaxy, Ghostbusters, Walking Dead and more (as of 12/2019). The main area had rock climbing and tightrope walking. I had on a swift pair of Calvin Klein dress shoes, so I missed that (bummer) but it was joyous to see my coworkers chicken out. All in all, this place was a blast. Certainly worth checking out. read more

Great place to meet with family and friends! Please be aware this place can get busy and wait times for bowling can be a few hours if not booked in advance. The food is always tasty and the bar is fully stocked. The arcade is large and has many options from video games to physical activities like laser tag or climbing the overhead maze. read more

Pinstack - Bowling Near Me - Irving, Texas

Understaffed and underwhelming. Walked in to a nice atmosphere. Was told there would be a 15-20 min wait for a lane. Well that turned from 30 mins to an hour to a 2 hour wait. We were told we could order food and wait. We waited for a server for 30 mins. When we asked the guy behind the counter, about our server we were told "don't have enough help, what are you gonna do". No one was attentive, customer service was terrible. This was a Tuesday night as well, so it's not as if the place was packed like a weekend. Save yourself the disappointment and go to the Bolwero in Euless. read more

This place doesn't even deserve 1 star. I reserved 3 bowling lanes at this location and when I got there they said they didn't even have me on the list even after I showed them the confirmation email of the 3 lanes I ordered at THAT location. At that, they didn't even give me a refund for the 3 lanes I reserved. Basically, that's $340 down the drain. I do not recommend going to this place they are so unorganized! Don't risk losing your money too! Round 1 is just a few minutes from pinstack and they have bowling as well!! & pool tables! The food was great, and the prices were reasonable read more

Not good at all for an event that you had planned to celebrate a great year for your team- very disappointing spending over $9,000 .

Oh Pinstack. Well, initially when I arrived here I thought it was a decent establishment. Well think again. The actually establishment is well kept, nice and tidy, but the overall service is a hot mess. My friends and I decided to bowl so we didn't expect to much. As we were seated for about 15mins our waitress served the family next to us and checked in then several times without chexk in us at all. We finally flagged her down just to order our drinks. Well, our drinks took about another 15mins (I have no idea why). Ok so after our drink came after a million years of wait time we had to wait another 25mins to order our food. We finally flagged down a separate waiter who brought us our drinks...she said that she'll have to get our waiter for us to order our food. Next thing we knew a third waiter came over and asked us if we were ok....so we finally asked could we order some food. He took our order and a from that point I just became more frustrated. After about a 30min or more wait we decided we wanted to cancel our simple nacho order. Well, the cashier and manager decided that they wanted to argue with my fiance about how he can't cancel our nacho order even though we were now finished with our game and our nachos still hadn't came out. To our surprise our nachos magically showed up 10mins after we complained. Hmmm what a coincidence. Well, y'all get how our experience was so I won't continue on about how we waited another 10mins before we are about to flag someone down to pay for our order just to hear that both of our waiters went home for the night. Everything in me justbwanted to get up without paying at all, but we paid. Not sure if it was a bad night or not, but I'm really not sure if I'll come back to this establishment. Just saying. read more

Omfg Justice was amazing!! She treated us like family. Everything was perfect for our first time! There was several of us visiting for the 1st time and she SERVED! I will be coming back because of Justice! Thank you so much for your service!!! read more

Pinstack - Justice is the person of the night!!! - Bowling Near Me - Irving, Texas

I am so glad they finally opened some type of entertainment in this area. We desperately needed it. It's always busy too. There is a something for everyone to do. The food was great too. The server Lorenzo was the best! We went on a Monday when the apps are 1/2 off and beer is cheaper. We had. Chicken and waffles, wagyu beef sliders, buffalo wings( enough for 2 people), and sweet potato fries. All of them were great and we would order all of them again. We bowled and played games too. read more

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Where to begin...we had a reservation for 9:30 Saturday. Our dinner plans ran a bit over but my husband and his friend headed over first to check in, got a call on the way there to confirm we were still coming, he arrived 2 minutes after the call. Then it went south..quickly. The hostess went to show him into the VIP area (that we paid extra for) and there were people in our lane. She was confused (husband said she was great) He asked for the manager to see how we can get it corrected and discounted as this was a big deal because he did all this for my birthday. The manager Chris was agitated as soon as the conversation started and offered a very minimal discount with a take it or leave it attitude and when my husband responded with, this is Bull$** he proceeded to THROW MY HUSBAND OUT. No trying to make their error right, no offer of a refund (we'll take care of the charges they still proceeded to charge). When my husband tried to respond, he was just again told, to get out. I will gladly take our business elsewhere after booking a $850 evening with our friends and expecting a good time to be met with that encounter that took less than a minute to go down. And I'll make sure that everyone I know knows how they treat their potential patrons. Thankfully, we didn't let Chris ruin my birthday, we took our party to a better venue and spent our money there. read more

Horrible service ! Spoke with the host to get the wait time on a table and was told that the wait would be an hour we came back 30min later and it was a different host who told us we could sit anywhere. We had a seat at a high top table in the bar area. No one and I mean no one not a waiter or Manger came by to take our order. I finally made eye contact with the bartender and called her over she took our drink and food order. The drinks came out fast but we had to wait a bit for the food. I ordered the onion ring stack and my Fiancé ordered the chicken nachos and we had fries. We asked the food runner for some ranch and he came back with ranch. My fiancé nachos were horrible , they were cold and watery it should have never left the kitchen. We waved down another waiter who told us that we were not in his section and we would have to find someone that worked in the section we were siting. He then waved down another waiter who said the same thing and asked us who took our order we told them the bartender and he said we would have to tell the bartender about the bad nachos. The bartender was busy running the bar and making the drinks for the rest of the customers in the restaurant, why in the world is the working tables too! I had to get up from my table and get a manger who came over and took a new order from my fiancé this time he order Tacos which was ok. The service in this place is bad, tables were dirty food was poorly made.Wish I could give it 0 stars . read more

Pinstack - Bowling Near Me - Irving, Texas

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It's been over 5 years since Irving had a Bowling / Amusement / Arcade place. Then Pinstack came and picked up where AMF left off in late 2012. Friday night was activity night for my church's single adults group, and being the avid bowler I am, I wanted to join. Upon entering, it's like a hybrid of AMF and Dave & Busters. Of course, being it was on one of the busiest nights, it was a long wait on the regular lanes. Though we were very fortunate to be booked in the VIP section. Overall, we had a great experience, the service was awesome, the food and drinks were delish, the environment is very vibrant, staff members are very friendly and courteous, and......what else is there to say? On a 5-point scale, this gets 5s all around! Granted its farther north in Irving near I-635, I would highly recommend giving this place a whirl if you're wanting to blow off some steam, though if going on a Friday night or Saturday, expect a long wait...but it will be worth it. read more

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Can we take a moment to talk about their plastic usage? We (a group of 3) went for bowling and ordered drinks. We were going to order food but our server went MIA so we decided to eat elsewhere after bowling. So, we get our drinks in single-use plastic cups and straws. I get it, they probably don't want to risk someone spilling a drink. We asked for refills to justify the cups in the first place and the server comes back with 3 additional cups and 3 additional straws. Now, don't get me wrong. Plastic is cheap and easy to use. But whenever climate change, sustainability, and single-use plastics are a trending topic and issue, I think it makes for a great opportunity to change the current practices. Straws and single-use plastic in general have been getting a lot of media attention. France has done away with single-use plastic cups and cutlery so has Seattle. Even McDonald's is looking for plastic straw alternatives. Straws may seem small, but it adds up. In the US alone, we use 500 million plastic straws everyday! Currently, 8 million tons of plastic winds up in the ocean each year. Most of that is single-use plastic which is responsible for killing over a 100,000 marine animals annually. We visit Pinstack LC frequently. Unfortunately, due to our own increased awareness of sustainable options and goals of being less wasteful, we will not be going back to Pinstack. Their excessive use of plastics and lack of customer service have pushed us to go elsewhere. I reached out to the company but have yet to hear back about their thoughts on changing this. Did you know plastic lids can work on glass cups? or any reusable cup? It's just a matter of ordering the right size. read more

Shittiest service I've ever gotten. Specially from our server and the manager. You'd except better at least from the manager but he was not helpful at all. Food was ok but took us almost one hour to order our food while our waiter was just talking to everyone but us lol not even water we got. Genuinely ruined the whole ambiance here. Do not recommend if ur going to eat and bowl. Don't even expect anything good from managers lol he is a white male tall. Horrible experience read more

We went here to mostly to check it out. Bowling games are per hour and pricy. We ordered drinks at the bar, tried one of their signature drink "something Mojito" it was not tasty at all! The pricing was high and after playing a few games I was ready to go. No one greeted us or tried to make us welcome... also it was Thursday night and they were NOT busy read more

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Never been before, but tagged along with my friends on a night out. Told us it would be an hour to bowl, waited about an hour and twenty minutes. Drinks were great, but the service took forever and the bartender was a bit rude. Second time to the bar the service wasn't any better, but once again the drinks were good. Played in the arcade a bit while waiting to bowl, good selection of games and the arcade wasn't crowded at all because lots of people were bowling. It was a little strange they did the bowling by the hour rather than how many frames you wanted - we got cut off during our second game because the time ran out. Oh well, still fun nevertheless. Biggest complaint would be the service as well as the cleanliness of the restrooms. There was garbage, toilet paper, and water all over the restrooms, by the toilets as well as by the sinks. Went in there more than once during my visit and the quality was the same - so it remained untouched by employees the whole time I was there. All in all it was a great time, classy place, but there are some small details that could improve the place to make it worthy of a five star rating. read more

I was so hoping for a better experience. I've been looking forward to this Pinstack opening in Las Colinas for months. My company has had two employee events at the one in Plano, we had an awesome time and the food was good. My husband and I meet another couple there. They've raved about the food at the Pinstack in Plano and wanted to meet for dinner. We order 4 appetizers items to share. We order two Whole Hog pizzas. Our pizza came out perfect, but they had to send their pizza back due to the lack of toppings. Our Game Time Nachos tasted like they came straight out of the refrigerator, the cheese and brisket were cold (not even close to warm). Lastly, I order a watermelon margarita that cost $13 only to be served in what I would consider a small glass. One more thing, the sitting area is tight, they should remove a couple of table to give people space to get get to their table without bumping people. Needless to say, it wasn't the best dining experience. But the games were fun. I'll give them another try, will update accordingly. read more

Pinstack - Bowling Near Me - Irving, Texas

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A sign of a GREAT establishment is one that can take a potentially bad situation and turn into a positive experience that deepens and prolongs the relationship with the customer! The General Manager, Al, did just that with me. Last week my daughter and I were at Pinstack, playing in the arcade, and bought a bottle of water at the bar. A couple of days later I noticed the charge on my card from the bar was not accurate. I actually assumed the bartended may have padded the bill for extra tip, so was a little upset, as I've never experienced that at any establishment before. I called and left a message for the General Manager who called me back and handled everything professionally, and even went over the top to make it all right. He promised to research what happen and replenish our losses and then some. I shared with him that, in an unrelated incident of unfortunate timing, I also had my car broken into and our Pinstack card (with saved up points) was stolen from my car. I had one distraught daughter as a result (because she never said anything on one of those cards before and had her eye on a prize in the gift shop she was saving for). The theft from my car wasn't management's fault at all and they really didn't *have to* do anything - but Al, the GM, not only refilled a card, but gave us extra game play and even gave my daughter an extra gift from the store that she really had her eyes on! My daughter was over-the-moon happy! And we both were and are grateful beyond words for the professionalism and kindness exhibited by Pinstack Las Colinas. Certainly they have created a customer for life. P.S. My daughter named her new stuffed animal "Alice", which was inspired by Al, the GM who classily fixed the situation. Thanks, Pinstack. Class Act. read more