We visited on a Sunday afternoon and got sat right away. The place itself is awesome but I am giving a 1 star for the service in the restaurant. Our waitress never refilled our drinks. I even got up grabbed the pitcher off the bar and refilled our waters. My sons food came out 5 mins after everyone else's and when she brought it she asked if we wanted dessert. Dessert? We aren't even half done eating. We waited again long time for the check. I could understand if it was busy but we were her only table. read more

Awful Customer Service from Cindy-We will never return to Pinstack-The Pinstack located in Las Colinas/Irving lacks customer service skills. A "manager" by the name of Cindy is very unprofessional and unethical and needs immediate proper training. My daughter hosted a kid's birthday party on a Friday evening for at least 12 kids. I went to the bar area and purchased a drink and asked the bartender if I could get a table and a menu, (no one was waiting for a table and there was enough tables and booths available), the bartender, without hesitation cleaned a table and had us seated, we also asked a server if we could get an additional table for a few other adults from the party to sit and dine with us, the server allowed us to connect a table to fit a total of 7 adults and one infant. We ordered our drinks and were looking at the menu. Suddenly, I was approached by a "Manager" by the name of Cindy and she told us we needed to move from the table because we weren't on a waiting list and didn't ask her to be seated. According to Cindy, people were waiting on tables, I was very surprised that she would make such request because there was many booths and tables around us available for seating. Cindy was very impolite and bad-mannered. My family and I felt extremely humiliated as everyone in the bar and restaurant watched what was happening while she just stood there asking us to move from the table, her offer was to seat us at another table after a 10-15-minute wait. My family and I decided to leave, there was no point in sitting there while she continued to stand there telling us we needed to move. I am in total disbelief at what my family and I encountered with this "Manager" Cindy. The way we were treated was very inappropriate and disrespectful. Cindy's attitude and behavior towards us and the way she handled the situation, indicates her ignorance and lack of education in her management role. It's very clear that she does not understand a customer's perspective. While we waited for the kids to finish in the gaming area, we noticed that the same table we were asked to move from was still available and no one had been seated. CINDY needs better training, she is very unprofessional, and she needs to understand the true meaning of customer service!! My daughter will never have a birthday party there again and we will never return to Pinstack. read more

I went for my birthday and food and food service were awful!! Took forever to get drinks and food which was NOT good at all!! Entertainment was just OK... Dave and Busters is better read more

Went to pinstack tonight. The bowling was fun, shuffle board was great. Went to play games. The arcade was the best part of the whole thing. Emile was very helpful when cashing in our tokens with what we could get. Overall great experience. read more

Terrible service. Ordered appetizers and asked them to bring before main meal and they ended up bringing all at the same time. One person in our group ordered a chicken salad and that came out 20 minutes after everyone else's food. We ordered drinks and that took 20 minutes and one person had to go up to the bar to get his drink. The restaurant wasn't even busy it was just terrible service and management. read more

So we went here for my friends birthday and it was a disaster. So we get that at 7:30 on a Friday night and half their bowling lanes are closed down. Why the hell do you have half your lanes closed on a Friday night? It was a 3 hour wait for lanes so we didn't even get a chance to bowl. We decide to get a table in the dining area. They tell us it is a 25 minute wait. Well an hour goes by and guess what, no table. We go ask them how long the wait is and the staff member says "oh #&*$". Yup they actually just forgot about us. The manager comes by after we are seated and introduces herself like she is reading from a script. She asks us if anyone needs refills on their drinks. We look around at each other because non of us even have drinks yet. Speaking of drinks I think they forgot to actually put alcohol in my long island. The service was bad as well. One of my friends had to go to 3 different bar tenders just to get a beer. (they also happened to notice all the bar tenders having 1 other bar tender taste their drinks as if they didn't know how to make them) The food is obviously from frozen. My wife and I split some bacon cheese fries that had about 4 bacon bits size pieces of bacon. A regular order of fries is $4 and what you get on the cheese fries is not worth the $10 price tag. Since we couldn't bowl we decided to check out the arcade which was very disappointing. They have pinball but outside of that it is lame. I saw nothing remotely interesting to play. 90% of our time there was spent waiting for a table or eating bad food. If you are looking for something similar save your money and go to Round One. read more

We went out to celebrate my boyfriends birthday with our kids .. got on the wait list .. had a great time until I got notification that our lane was ready. I went up to check in and pay and the woman Shalina behind the counter was the rudest I have ever encountered. She was rude with every step. I explained we had not been there before and she rolled her eyes and snatched my card. Then threw it in the counter with the receipt. I was trying to give her the benefit of the doubt. But I had to ask for our lane number and I needed a pair of socks. She once again huffed and puffed ... we finally made it to our lane .. sat down to put on our shoes when she stomped over to tell us we were sitting in someone else's lane sitting area. Yells for us to move and shoos us out of the way. Even the other customer said that wasn't necessary. She ruined our night and I spent almost 200 dollars there ... and I couldn't find a manager to talk to. I'm very disappointed. read more

We passed by on the highway not knowing what it was about...as soon as we walked in we we knew we picked the right place to have some family fun...everyone was so professional...our server Alexus was amazing....very attentive to our family of 7....the Honey Pizza was AMAZING!!! Will always come back to Pinstack any time we are in town! read more

Thaddeus and his people were amazing, Alexis was very helpful and guided me through the building , definitely come back

The place itself is nice. They have machines to purchase cards and add points. The layout of the place is sensible and easy to maneuver around. So why the two stars? Well, there were 5 of us who first decided to do the obstacle course. Nobody was manning that station so my sister went to go find someone. Once we were all strapped up and ready. We started the different courses. Not even 5 minutes had gone by and the guy working there said times up. I thought it was a joke. We paid $30 dollars for 5 people. The guy working there told us we get only 7 minutes. 7?!? That's ridiculous. Main Event gave us an hour last time. It's not like it was busy. They had absolutely no people in line. Next, we went to laser tag. Our group this time was 8 people. Half the group had never played laser tag. When we entered the laser tag area, the girl working there told us to grab a vest. While we were strapping it on, she told one of the guys in our group that she hates this job and wants to do something else. I get it...this is probably a minimum paying job but you still have to be professional. She gave absolutely no instructions or guidance. The news people didn't even know they were suppose to power up. Pinstack has potential but right now it's a bunch of high school students who don't know what they're doing. The management needs to do some revamping with its employees and game rules. We were considering this place for a birthday party of 30 but we will not be doing it here. read more

Went to the restaurant in pinstack today. First off, staff is just standing around doing nothing, not helping customers, or serving the food that's waiting on the counter. Waited 5 minutes after being seated for waiter to ask for drinks and food, and didn't get drinks till 10 minutes later. However, we saw all our food sitting on the counter for these 10 minutes as staff stood and talked with one another. food didn't come for half an hour, and was very low quality, all our food was cold and several ingredients in our order was missing ( no corn or beans in a corn and bean tortilla salad) very bad experience, never going,back or recommending this restaurant to anyone. read more

We had my granddaughter party there yesterday. The bowling was fun. Once the hosted came and I only need children In the room no adults. So i had like 4 toddlers in that room unsupervised. Wow parents where like what's going on why ? We ask waitress and was told the kids needed to eat first. Ok but I saw a party next room got called. Same in time we did and every one when adults with kids. To me that was very strange not to mention the negligence of kids being unsupervised the parents in my group were very unpleasant. I wanted to talk to manager never showed up. Not to mention the food was not wrong. And here's another issue I saw a man in the women's restroom peeking in and out. So I did get someone attention and told them about man. Again very very unorganized. The young man that hosted was kind though. So I do have concerns about the kids toddlers being in room without adult or parents supervision and why did they tell us no adults. And I never heard of such thing. To me that is negligent. Very very upset. read more

If you are expecting a lane, you'll have to wait about 3 hours. Even after 3 hours, they said we had to wait an hour minimum. It's almost not worth coming here. Decent food, but the wait is too long. read more

The staff and atmosphere is great. The food, however, is pricey and not that great. I'd stick with traditional food, such as a burger or chicken strips, and avoid their more "unique" foods, such as the brisket potato wedges or anything with mac and cheese. I'll be back maybe just to have a drink, but I'll pass on the food. read more

So let me tell you about bathrooms! There is 1, only 1, baby changing table, and it's in a family bathroom...... That I stood outside for 20 minutes, while no one was in it, and management refused to open. So I was forced to change my baby on the bathroom sink counter top, while multiple women continued to ask me why I was changing my poopy baby at the sink. I let them know there was no baby changing station accessible, and management refused to open the only bathroom available to us. Mind you, the next opportunity to change my baby, another lady was occupying the family bathroom, by herself for over 20 minutes and again I was forced to change my baby on the bathroom sink again. Not a family establishment. read more

This location looks very nice inside and out but the looks are a bit deceiving. We visited Pinstack to celebrate a birthday in the family last night. We brought a cake not thinking it would be a big deal since many other places allow a cake to be served after dinner. As soon as we entered we asked about dining and was immediately told in a direct and a slightly rude way by not one but TWO staff members that anytime a cake is brought to Pinstack that it is automatically considered a party and should be booked with the Events Department. We were a bit taken back since we just had just mentioned that we have never been to Pinstack before and wanted to see what it was all about. By this time other family members had already arrived and the kids were excited to play games later in the evening so we decided to still give this place a try since everyone was already there and asked for a table for 10. We were then told that since we have a party of 10 that we will automatically charged an 18% gratuity which we expected but then was told that if any more people were to join us there would be a second 18% charge because we brought in cake. We haven't even sat down yet and you're already nickel and diming us!?! We were really annoyed but really tried not to let these ladies ruin our night. We got our table and then I went to get the rest of family in the arcade area. As we all passed by the hostess stand to enter the dining room the same lady then proceeded to tell two family members in the same rude manner and tone that with a group of 10 we will not be allowed to do separate checks. Seriously!?! This rude lady has no business being a hostess or greeter and should be given a different job that doesn't entail speaking to any guests!! It's one thing to let us know what the supposed policies are and be sympathetic to those who don't know but to be rude not only to me and the birthday celebrant and then to other family members FORGET IT! By then we all wanted to leave but we chose to stay ONLY because of our kids. We ordered the following for dinner: 2 pizzas, garlic parmesan fries, the honey sriracha chicken stir fry and the party sampler. The food was good but the garlic parmesan fries was very bland and had no flavor. Here is my rating for 2 stars: -1 star was for a look and cleanliness of the building, the attractions Pinstack offers and the food. The kids really enjoyed the ropes course, bumper cars and the laser tag attractions. -1 star was for the service Jaylon provided while dining. He was nice, attentive and checked on us frequently. After the experience we had with the hostess we definitely appreciated the food service and made sure to mention to him that he may be the nicest person we've met there. Jaylon was our saving grace for the night. A BIG THANK YOU TO JAYLON!! Based on our experience I think we'll stick to going to Bowlmor in Addison, Round1 in Grapevine and any of the Main Event locations anytime we want to go bowling or get together with family. At least there we know they are family friendly and won't nickel and dime us as we walk in the door. Our hard earned money will be spent elsewhere. read more

Ray was the bomb as far as customer service goes. He helped us out a few times with some of the games that needed technical expertise. Had my young niece and nephew and daughter. All of them had a blast bowling and playing games. Dont start playing the super hero coin game because it is addictive. Thanks again Ray for all of the help. read more

Worst service. We did not have a server for 20 minutes and we literally had to look for people around us to beg for service, is it charity? Do we have to beg you guys and ask for service??Our lane wasn't working and we had to complain so many times, we had 2 lanes and a party of 12. If they cannot handle us then good for them, will never come back. read more

On 2/14/19 my 3 friends, my husband and I walked into the LasColinas location approx 11:15pm for a few drinks. We were directed to the back bar as it was almost closing time. As we approached the back bar (there was a middle aged black male with dreads in his head) we sat down and waited to be acknowledged. After approx 15-25 minutes of waiting with not one word from "him" he finally said "ladies what can I get for y'all" we had to ask him for a menu, he then became impatient and said I'll just get these people since they know what they want and I'll comeback. We waited another 10 minutes then ordered. When we Finally got our drinks and mozzarella sticks, we had to scoff it down because they were closing. I paid $43.81 (plus a cash tip) and my friends paid roughly $10-$25 plus tip for this terrible service. So we thought "maybe he was having a bad day, so we tried again last week but didn't make it to the back bar because the horrible service began at the front counter. I refuse to pay to be treated like this. We work in customer service and our visit at your location was not an effortless experience nor was it pleasant. I will definitely be voicing my opinion on ALL social media outlets. read more

Alexis gave wonder service and great advice on how to plan the night for my coworkers. We enjoyed our stay and would love to host more events here read more

This was my first time going here and I was severely disappointed. It was $35-45 during the weekend for 1 hour on one lane. Everything was overpriced. Also the lane wasn't calibrated hardly at all. One person knocked down 8 pins and it gave them 0 for that bowl. This happened easily 9 times throughout the game. Also the balls got stuck multiple times. If you're paying $35/hour to bowl you at least expect it to go smoothly. I will never return. read more

The service was absolutely wonderful for our work outing!! Bethany our waitress was absolutely a joy to work with, she was accommodating and speedy!! Will definitely visit again soon read more

Donnell Jones came to check on my table and made my visit very great this is very cool place for adults and kids

Kudos to our server Sonia, manager Cindy, and Supervisor Tim for making sure our party had a great experience here at Pinstack today. The kids had a ball read more

We bowled in the VIP area and had a blast! Great service, good beverages just a good vibe!

Went to the new location for the first time tonight with a few friends. We had so much fun and our server Bethany was awesome. She even cheered us on as we bowled. Las Colinas has needed something like this for a long time and I can't wait to come back and visit again. I will definitely ask for Bethany again. read more

I will give this place another shot just because they are newly open and the staff aren't fully trained yet. But I went there with some friend's on a sat night and these are the issues we had. We wanted 1-lane for 4-people for 2-hours. They would only rent to us for 1hr. When our hour was almost up I went to the front counter to extend for an hour. No one was in line at that moment. The young woman at the podium had her back to me and was casually talking with a coworker, that coworker was facing me. They didn't stop their conversation for 1-2 minutes, which feels like a lot longer when you're being ignored. Finally she turns around and I ask to extend our lane for a second hour. She says there is a 30 min wait for lanes. I explain again that we are already on a lane and want to continue for an hour. She says we can't do that. I ask why we couldn't get 2 hrs in the first place and then not extend an hour. She then asks someone else and they say this time they'll let us extend an hour. I don't bowl a lot, but I think I bowl enough to say that isn't right. The other issue we had was when we were first assigned a lane. Someone was already in our lane. Still not sure if they were in the wrong lane or if the lane was double booked. Ask the staff for help and they tell us to use the next lane over. We go back and someone is in that lane too. Go back to staff and they tell us to use next lane over. We finally got a lane and kept it. As I said, this place is new, training isn't up to par yet. But they need to assign someone as a supervisor who can resolve minor problems. At $34/hr for a lane, I don't like wasting time on this crap. read more

Was my first time here and I didn't go to play games but I did go for some food. I sat at the bar and it took 5 minutes for someone to approach me and talk to me. The whole 5 minutes that I was sitting at the bar these two bartenders were just standing around and they walked past me more than once and didn't say a word. Finally I asked the manager for a menu and he was so nice his name was Donnel, he made sure I was okay and I didn't need anything , he check up on me but my own server never said a word to me. There was this other server his name was Brandon and even though I was not his customer he made sure I didn't need anything, checked up on me. He did more than my actual server. I had the crispy brisket macaroni and cheese wrap and it was good , brisket was not dry but it tasted more like cheese that brisket but overall it was delicious. I recommend if you go to pin-stacks and go sit at the bar request for Brandon or Donnel, they were fantastic. read more

Pinstack - Bowling Near Me - Irving, Texas

A fantastic meal awaits for those who have the time. The games, the ropes course, the bumper cars, and of course the bowling is clean with lots of bright lights, and overall very enticing to not-go-back-to work. My daughter enjoyed a veggie burger with some super tasty sweet potato fries while I consumed a sumptuous Texas Smokehouse Burger. They've only been open 3 weeks, so they're only going to get faster and better to ensure that they're the "hottest" new venue in the area. read more

Very nice bowling alley but VERY overpriced, and their system experienced glitches which impacted our game.

Nice place for family time! Our kinds like to place to laser tag. My favorite place for bowling

Went with another couple this past Saturday evening. I realize it is peak time, but the service was not good at all in the bowling area. We ate dinner in the restaurant, and the service was good. Food was pricey- but decent. However, once we moved to the bowling area, it was near impossible to get drinks. One of our party kept having to go up to the bar himself to get our drinks which delays bowling. When you are paying 34.00 an hour to bowl, the last thing you want is a delay! They could take some notes from the place where you play golf in the Colony regarding service while you play. I am hoping they get the kinks worked out. read more

Birthday party went off real well. Kids seemed to really have fun. Laser tag was their favorite. Good pizza, party host was great. We had a few minor issues with our bowling lane in the beginning, but it was taken care of promptly. read more

We had a wonderful time at Pinstack. We arrived at the same time as a corporate group, and even though the few employees on duty were super busy, the service was exceptional. Brandon, our bartender must have been wearing skates, because he was swiftly moving from the main area to VIP area non-stop, attending to each customer's request in a calm, cheerful manner while offering drink suggestions if you were unsure on what to have. (I'll have to try his "Smash" concoction next time, as it looked enticing.) We had a slight glitch in getting started on our bowling round, and James was right there to fix things. He stayed with us for next frame to make sure everything was good. Then, he would check back on us several times throughout the afternoon to make sure everything was OK. We're looking forward to returning next week with friends. Thank you! read more

Been to the one in Plano and had a great time. Not so much here in Irving. The bartenders are extremely rude. I ordered a vodka soda and the soda was obviously flat. When I returned to the bar to inform the bartender I was treated terribly. Like I didn't know what I was talking about. Terrible attitude and poor service. Truly disappointing. Thanks for nothing. read more

Andy is so much fun and interactive! Thanks for making our team building party exponential!!!

Had a great time our waiter Kay was a delight and with the help of Nick helped us avoid a disaster with on of our party. Thanks for s wonderful time. read more

Went to Pinstack for some bowling on a Sunday Funday afternoon. Ended up in the VIP room so we didn't have to wait. It didn't feel so 'VIP'. Biggest complaint was the awful awful 80's music and when we asked the waiter if we could request a different mix of music he was told by the manager 'if we'd like to rent the entire VIP section then we could have control of the music'. The way it was communicated was pretty smug and sarcastic because obviously we weren't about to rent the entire section over bad music. Three stars are because it is a nice facility and the food and drinks were good (but expensive, of course) read more

Waited over 3 hrs for a lane... still waiting by the way. Restaurant- looks like only one waiter tonight and he struggled with the electronic kiosk to take orders. Food took forever to come out. Got mixed drinks wrong. We asked for water at 830 it's now 938 still haven't gotten it. They need help and more staff. read more

Didn't do anything there but eat so can't speak to rest of the offerings, but our meal took a very long time when restaurant wasn't busy, was cold when it came out, and most of the group didn't care for it. If I ever returned I'd just do the games and not eat there. read more