Hello, 2014! And what a beautiful, second gold badge I have there in my profile :) Forgive the bragging, but there really is little I'm so consistent and disciplined with than my Yelp status :)
Ah, such a tragedy that my first review in 2014 had to be dedicated to such extremes of experiences at Pink's.
Hubbs and I drove by and in a flash, I was dancing and pointing profusely and pulling on the Hubb's shirt. "Look! Look! Pink's!! It's so close to home! It's so close by! We have to go there soon and eat it!"
My uber-enthusiasm stemmed from an encounter of Pink's pizza while playing Bingo with some friends for a birthday party. Memories of their Hawaii Five-O danced in my head as I remember downing three huge slices of pizza, ready to eat more. Perfect, chewy but not-too-thick crust, covered in abundant chunks of ham and pineapple, covered in a savory layer of cheese. I was all but too eager to reenact my memories with my husband.
So yesterday after playing the "What do you wanna eat?" "What do YOU wanna eat?" game for 10 minutes, Hubbs decided to order a Pink's pizza for pick-up. We decided to do half pineapple and ham, half ground beef and mushroom. For a 12" pizza, it's $9.99, plus $1.50 per topping. Okay, so it should be $13.00, right? When we put the order over the phone, the girl said, "Hawaii Five-O?" for our first half. "I guess." Then the total came up to be $16. Uh, what? We later realized that since Hawaii Five-O was a "specialty" pizza that they charged for the specialty price. Which basically is extra cheese for $2.
Anyway, they said it was going to be ready in 15 minutes. So we left and picked up our pizza. First of all, the order was under "Anna." I don't know how they mixed up "Sam" and "Anna" (especially since the hubbs ordered), but whatever. We paid, and then walked out. When we got home I tore open the box, only to find our Hawaii side plain. Just cheese. I thought maybe it was hiding under the cheese, but no... nothing but sauce and crust. Hubbs was frustrated and called them. This was our conversation:
Girl at Pink's: Hello, can you please hold?
Hubbs: Sure
(We wait for 5 minutes)
Guy at Pink's: Thanks for waiting, can I help you?
Hubbs: Hi, we just picked up a pizza, and we were supposed to have Hawaii Five-O on one side, but it was actually just cheese.
Guy: Okay, please hold on a second. (Puts the receiver down and not on hold) (In the distance) Hey, can you pull up the pizza with the half Hawaii Five-O?
Girl in distance: Yeah, it's right here
Guy in distance: Why is it under another name?
Girl in distance: Because it wasn't their name, so I changed it. Why are you looking it up?
Guy in distance: Because the pizza order wasn't right. They ordered a Hawaii on half of it but it was only cheese
Girl in distance: That's their fault. They should've checked the pizza when they came in. That's their problem, not ours
(silence, then we were put on hold)
At this point, we were pretty upset. Then they transferred us to a manager, who apologized and comp'ed us for our pizza. He further explained that the pizza goes through three sets of hands, and that it was no excuse for us to have received a cheese pizza. Hubbs further explained how we overheard the conversation and the girl's comment, and he apologized again and said he would talk to her.
So........ crappy experience somewhat turned around by great customer service from the manager and a comp'ed meal. If I didn't like their pizza so much, I would NEVER go back. Maybe I'll give them some time to get it together! read more