Where do I start? oh I know! THEY CHARGED MY CARD WITHOUT MY AUTHORIZATION!!!!!
I called in for a pizza, wanted to use their deal I saw online but there was no way to order it via online the way I wanted. Called instead & the dude handled it & said my total was $8.31 - cool, I get to the $hithole of an 'establishment'. I go in & PAY the $8.31 and I'm ready to go about my night. Get to the car to make sure I double check the pizza before leaving. And they made it wrong...I specificially ordered it as intended over the phone but the dude clearly misheard me. I go back in and tell them the issue & they say it'll be a little bit since they have to run it back through - mind you they also hesitated bc they didn't want the pizza to burn (that was understandable the next part was not!) & looked like they were going to throw it away & make a new one. I told them that wasn't necessary, just fix the one I already bought and it would be fine. I walk out to go sit at my car & notice them at the POS screen pointing and whatnot & I'm like maybe they're just checking on my order to see where they got it wrong at? NOPE When I walked in they said nothing to the effect of "hey there was a mistake" NOTHING. Also mind you, I waited damn near 10-15mins for it to be 're-done'. When I go back in the pizza was sitting on the rack thing (not in a warmer - just the wire rack that's off to the side of their prep line table) and I'm like hmmm..you couldn't wave to my car to Lmk it was done? or hell even walk to the door & say 'hi your pizza is done'. Anyway, I double check this time before leaving or even walking out their door, it looks fine now, a little burnt but whatever. Something told me to check my statement so I did - 1.5 weeks ago I check my statement & see they charged me twice! Two separate charges - different amounts! I call tell the issue to who answered, then the manager was put on, tell the issue again...and he looks it up. Then says yea everything looks fine. I say no it's not. I was told one charge on the phone, went into that place & actually paid and authorized that ONE PAYMENT which I signed for. The other payment was without my knowledge, I even asked what it was for. And he's like "well what you bought, no matter how I put it in it adds up for that". Thats not the point idiot! Fast forward his smart ass says "well you already ate the product, so unless you have the receipt.." wtf? Do you not understand the bigger picture here? You charged my card without my knowledge. If there was a mistake on yalls end LET THAT BE KNOWN TO THE CUSTOMER THAT FUCKING DAY! THE MINUTE I WAS IN THERE!!!! You DO NOT just charge their card without their notice! That's unethical and bad business practice!! I told the 'manager' that and he just said "well we've been on the phone for 12 minutes & theres no resolution..." YEA DUMMY BC YOU WONT PROVIDE ONE NOR APOLOGIZE! He mentioned that it was a glitch, but this is the first time it's happened in over 1yr - thats not a glitch fool, is that the best lie you could come up with? You purposefully charged my card - & I put together that's what they were pointing at when they were glaring at the POS screen, fucking charging my card But conveniently TOLD ME NADA when I walked in? Bet. Kiss my ass! I will NEVER come to any of these locations again!!!! Horrible business protocols, lack of 'management', & bad customer service!!!!!! They deserve 0 stars for that bullshit they pulled! read more