1. Phenomenal Pool & Landscape

    0

    Rocklin, CA

    Phenomenal Pool & Landscape

    3.8 (10 reviews)
    Open • 8:00 am - 5:00 pm

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    Response time

    6 hours

    Response rate

    30%

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    Acid damage on deck

    When I contacted Phenomenal Pool & Landscape last December, they have set me up with their master builder, Frank M. I have signed a contract with Frank M. to build a Gunite pool in my backyard. I hired Frank M. based solely on rave reviews from other customers on Yelp. The work commenced mid-January and immediately went off-track: the engineering plans were not followed; my personal property was stolen by one of the subcontractors; my pool deck finish was ruined by the plastering subcontractor; the plaster got mottled, my pool equipment was downgraded without my consent. In couple of months, all decking had countless cracks. And to top it off, Frank M. has abandoned my project as soon as he collected the last payment, leaving me with unfinished pool and property damage. Almost two months I've spent pleading with this master builder to finish the work, every time with the same result: On the scheduled days (03/03, 03/07, 03/15, 03/31, 04/08), I would take time off work and wait a whole day for the contractor or his workers to show up. However, nobody ever showed up, and no one would contact me to reschedule or to apologize for not showing up, and Frank M. would not return my phone calls or text messages for days. Things were complicated by the fact that Frank M. was holding my paperwork hostage: my permit and the engineering plans for the pool. Definitely going to sue.

    I got three bids when looking to re-plaster our pool. Phenomenal wasn't the cheapest, but after meeting Nestor (co-owner), I had a good feeling--and I'm so glad we went with them. They removed two layers of old plaster on day one and re-plastered on day two. The crew was professional, kept everything neat and clean; the final result is stunning. Our pool looks brand new. Highly recommend Phenomenal Pool Plastering--they're worth every penny!

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    3 years ago

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    4 months ago

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    Nestor R.

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    Ask the Community - Phenomenal Pool & Landscape

    Reliable Landscaping And Design

    Reliable Landscaping And Design

    (32 reviews)

    After several consultations and estimates from many different landscape companies my wife and I…read morechose to go with Brandon and his crew at Reliable and couldn't be happier with the results. We had been sitting on a landscape design and needed someone to bring the vision to reality. Brandon immediately translated our plan into his software so we could discuss options and take on suggestions for improvement. He was quick and precise in making adjustments to appease our HOA and fit within our budget. The crew was meticulous in their work on the yard. If it was on the plan it was replicated in the yard. If we saw something that needed a slight adjustment they were happy to accommodate. I recall a situation where we needed a concrete walkway to go wider around an AC unit. The crew quickly responded by forming a wider path. Nate was great at scheduling project dates and also helped to make sure our AC units were reinstalled in a timely manner after our concrete was poured. We were relieved to have them up and running again before a forecasted heat wave arrived. Brandon was there at every stage of the project and was always quick to respond. He was at the nursery with us when it came time to choose the plants, making suggestions for plants that best fit our specific environment. During the middle of construction a rain storm hit our area and we had some concerns about how the yard would handle it in an unfinished state. He came out late at night to make sure the drainage would be okay until the storm passed. Upon completion of the project he was there to make sure everything was tidied up after the final walkthrough. If someone were to ask me for a recommendation on a yard install or remodel I would surely tell them to call Reliable Landscape and Design.

    Initial communication via email and phone was great. Designer showed up on time and discussed plans…read morewith me for about 90 minutes. All was well and I was told I would receive an estimate in about a week. 4 weeks passed and I followed up with Nate. He said designer should have sent proposal already and would email the designer to ask why I hadn't. Never heard back. I followed up one more time and got no response. I thoroughly checked my spam folders to make sure I didn't miss anything but no such luck. Im disappointed in the experience and wasted time.

    Stuteville Landscaping

    Stuteville Landscaping

    (61 reviews)

    Mike at Stuteville Landscaping truly went above and beyond. We were in the early stages of looking…read morefor a landscaper and had a lot of questions, and he took the time to walk us through everything during a weekend phone call. He was extremely knowledgeable, patient, and easy to talk to. What really stood out was how generous he was with his time--he never made us feel rushed and answered every question thoroughly. That level of service and care is hard to find, and we were honestly amazed. Highly recommend reaching out to him.

    From the first call to the finished project, Mike and Eric with their team provided an exceptional…read moreexperience. We hired them to replace an old, failing wooden retaining wall with a new cinderblock one and we couldn't be happier with the results. I spoke to Mike first and he was very helpful and informative and patiently answered all my questions. He and his team kept this responsiveness and quality experience throughout the whole project. This company is also very honest. They accidentally underquoted me for the project, but they honored their original price without hesitation. They also demonstrated flexibility by working with me on scheduling and adapting to our needs. I had a question about our sprinkler system after they finished and they got back to me with an answer right away. Not only do I think the new retaining wall looks fantastic, but even my gardener, who sees a lot of this type of work, was impressed. He commented that he could tell Stuteville Landscaping took their time, didn't skip any steps, and performed high-quality work. If you're looking for a reliable, honest, and skilled landscaping company, look no further than Stuteville Landscaping. They exceeded our expectations in every way, and we highly recommend them!

    California Landscaping & Design - One plus year later and everything still going on strong after the winter.

    California Landscaping & Design

    (118 reviews)

    Randeep and Johnny are awesome to work with. They were able to cap off my sprinkler pipes that were…read moreleaking. Great overall experience and I would definitely go to them for future business. 10 out of 10 satisfaction.

    I had a slow leak coming from my water valve in which I was losing a lot of water. I researched…read moreplaces that could fix the issue and came across this business. I called and spoke with Randeep, who scheduled me within 2 days with an irrigation specialist. I had an appointment this past Wednesday for Danny to come by and take a look at the leak. Not only did Danny fix the leak, he replaced the valve completely with newer, more up to date parts as my home is 20+ years old. After addressing the original issue, he noticed that two of my sprinklers were not functioning and replaced them, even without me asking! Wow! He then recommended that I replace my sprinkler timer as well, since it was also an older/outdated model. I purchased a new timer, in which he took the time to walk me through step by step to make sure I understood how to use the timer and make necessary adjustments and also made sure to go through the schedule not once, but twice to ensure I was satisfied with the watering schedule and overall water flow. During the walkthrough, I noticed there was a huge leak coming from a drip line in my backyard that caused a puddle in my lawn. He explained that the leak in the drip line may have been caused my running it over with a lawnmower or by me accidentally hitting the line with a weed wacker. I asked Danny how much it would cost for him to fix the leak, and he said, "This is such an easy fix, I'm almost positive you can fix it on your own." He then recommended the parts I needed to fix the leak, and sure enough, I was able to fix it on my own! He made sure to keep in contact with me while I went to Home Depot to make sure I bought the right parts. Danny went above and beyond and provided exceptional service! He was patient, honest, kind, and very knowledgeable, which is a true reflection of the company. Nowadays, it's hard to find a trustworthy company that won't take advantage of you! Thanks again to Randeep and Danny for making this a great experience from beginning to end. I would absolutely recommend this place for any of your landscaping needs!

    Terrain Creations

    Terrain Creations

    (22 reviews)

    Have you ever called or texted a company offering them your hard earned dollars if they did some…read morework for you? I did, and never heard from them for days. When they did respond, the guy was unable to commit to a start date which was a RED FLAG for me! Plus his company reviews reflected my own experience just getting the guy to pick up the phone or come by my house. Very poor business practices! I checked the yelp reviews for landscaper designers and consulted with a friend who recommended calling Terrain Creations. What a difference, Juan actually answered my phone call, came by my house promptly and worked with me on designing something for my front yard. From start to finish, Juan and his crew were there on time everyday, removing the old yard, repairing the sprinkler systems, planting new plants and installing artificial grass. The end results are beautiful and my neighbors approve of the new yard they have to look at everyday! Thank you Juan. That's how you run a successful business.

    Juan and his crew showed up daily, on time, and did a great job with the vision we had for our…read morehome. They built a small fence for the front yard and garden beds, a/c barrier, sod, and concrete for our back yard. They finished on time and communicated with us every step of the way. Juan personally met with us to hand pick the type of rocks, soil and sod we preferred. I will definitely be contacting him and his crew for future landscaping projects!

    Olympus Pointe Landscape

    Olympus Pointe Landscape

    (61 reviews)

    Best landscaping company I've ever used. Everyone is always taken care of. The team is always on…read moretime and communicates well and my flowers have never looked better

    I ignored the 1 star reviews, here's why you shouldn't:…read more Unless you are willing to double check every plant they plant, and clean up after them, find someone else. I trusted them with my hard earned money. It wasn't enough to motivate them to do a decent job. We spent thousand and got the laziest, most low effort job I've ever had done on anything in my house. Kevin seems to know what he's talking about, and is easy to work with. But when it came time for work to be done, all bets were off. Do not be fooled. Here's what happened. A couple of years ago we paid a lot of money to have a lot of plants planted and our watering system overhauled because we were having watering issues. Planting - many of the plants died because they were planted in unsuitable spots (spots they chose) and many plants have never really died but never grown or looked healthy. I finally decided to dig those ones up and I KID YOU NOT, many of them weren't even planted in the ground. They were planted in the mulch, sitting on top of the weed barrier (see picture). One had half the root ball just exposed. More than one plant was planted with the large plastic plant label in the ground blocking the roots. At the end, they said they couldn't bury the new drip lines because there wasn't enough mulch, so I went out and spent 45 minutes doing it no problem. They were so lazy that if they couldn't dump a bunch of new mulch to cover the lines, they weren't interested. Worst of all, they didn't even fix the irrigation system I needed them to fix. The Watering - A huge concern we had was the watering system since many plants were being over-watered and dying from rot. Once they finished their work I doubled checked with the foreman that the problem areas where fixed and he assured me they were. Guess what, they didn't even touch it! They just left the system I put in and all the plants died due to over watering. I have since found many more issues. Please be warned. Like I said, I trusted them with thousand of my hard earned money. Money that meant a lot to me. I guess it wasn't enough to get them to do a respectable job. EDIT - Kevin's response is typical and should worry customers. Its: 1. I'm so sorry you weren't more aggressive about being on top of our numerous mistakes. You expect some mistakes but when the errors are so incompetent (plugging in emitters backwards so they drown you plants) its absurd to put it on the customer to double check ALL work. 2. He clearly didn't read the review because that would have answered the questions he is asking. 3. I mention why it took me so long to respond. I mention the watering problem and that it had nothing to do with equipment failure. And I mention that the problem wasn't plants being planted for proper drainage, but rather not even planted in the soil. Literally on top of weed barrier and buried in mulch. 4. Finally, I didn't say I buried the irrigation in dirt, I was able to easily bury it in the mulch that his team said was too difficult. AND I did have him come back to replace plants that died immediately. He worked hard to convince to leave the sickly ones still in to give them more time. BE CAREFUL. Seems like he has a few teams and some are great. But his response to my complaints should concern everyone. He should have said, "I am so sorry we missed the mark here, can I call you to discuss?" Pictured below, a plant planted in mulch and ON TOP of the weed barrier A tree stake that was planted about an inch in the ground and gave no support An emitter plugged in backwards and drowned our plant.

    Phenomenal Pool & Landscape - poolservice - Updated October 2026

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