My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

I had a great experience working with Sac Premier Pools from start to finish. The team was…read moreprofessional, responsive, and clearly knowledgeable throughout the entire process. From the initial design phase to the final build, they took the time to answer questions, provide recommendations, and ensure everything met our expectations. The quality of the work really stands out. The craftsmanship and attention to detail exceeded what we were hoping for, and the finished product turned out exactly how we envisioned. Communication was consistent, and any concerns along the way were addressed quickly and professionally. What I appreciated most was how organized and efficient the process was. They stayed on schedule as much as possible and kept us informed at every stage, which made the entire experience stress-free. I would definitely recommend Sac Premier Pools to anyone looking to build a pool or upgrade their backyard. They delivered a high-quality product and backed it with excellent customer service.

Joe is the best, he knows the equipment better than anyone hands down. Our spa is over 11 years old…read moreand is used at least 3-4 times a week. Joe has made to swim spa experience as painless as possible. The support received long after the warranty expired is greatly appreciated. I'm glad we purchased our spa from Joe and not one of those traveling road shows which will leave you out to hang after the purchase.

I have to workout in the water 2 to 3 times a week because of joint pain. We went to swim fitness…read moreto look at the swim spas. Joe Stone the owner was there and have us all the information we needed the swim spa is from master spas from fort wayne indiana . The swim spa and components of are made in the USA. We ordered the spa and waited for them to build it safely because of covid-19. Joe kept us informed weekly on the progress. The spa arrived, joe set up a date for delivery and installation, Ray Evens the electrician was here to hookup the power.the swim spa works great. The great part is the support Joe Stone after the sale I have never owned a pool or spa Joe has educated on proper spa care and chemical use, for economical and safe spa maintenance. Master spas has videos on youtube very informative, very helpful. Swim fitness and Master Spa are highly recommend.

If you have a broken pool sweep, this is the place to go! We brought in our Maytronic Dolphin,…read morethey fixed it on the spot with a new motor! Very fair price!!

These guys are just great. I hadn't even done any business with them yet and Everett spends all…read morethis time trying to help me troubleshoot my pool a half hour away. I can see why their reviews are just excellent. Very knowledgeable and honest people. Highly recommend!

Wells Pool did an excellent job installing my pool and cement patio. They worked fast and…read moreprofessionally. The owner Andrew communicated well and was a true pleasure to work with. He worked with me on several changes to the design and made sure the timeline was expedited and everything was finished with excellence.

After purchasing our new home with a completely blank slate backyard, we reached out to several…read moredifferent pool design companies, and after proposals and considerations went with Wells Pools. They listened to our wants needs and desires for a backyard. Adjusted the plans as we work through the process and wants committed. The process moved very expeditiously and smoothly over a eight week. Period. There were check-in along the way updates on the progress in the end results for exceeded our expectations. Thank you to the Wells Pool team for all you help, support and guidance through the process. Also to the sub contractors, who were all friendly and professional.

Horrible service, i called for help on buying a hot tup part, and the customer service person, or…read morelacking there of--totally blew me off,. She told me were not technical, you need to get the part from our website. I said , well I have the part number and wanted to see if you can help me. She says nope you have to go to our website and find the part.. if I did that lowsy of a customer service at my job, I'd be fired. I will never use then and ill tell everyone how terrible they were. tak a minute to at leaset be nice on the phone. Good God..

Our original tub took a while to arrive, but when it did we loved it. Then we had a problem with…read morethe lid. That too took a while to resolve, but it has been resolved to our satisfaction and once again we are enjoying the tub which meets our expectations for comfort and the cost of running it.

My husband and I went to this years home show on a mission to get information about a Hot tub for…read moreour back yard. As soon as we entered we saw CB with a big tent and a huge selection of Hot TUbs... We met Kenny and he was super super nice.... he caught on to my skepticism of hot tubs as I owned one of a different brand prior. He was so helpful and answered all of our questions.. we wanted to look since we had just arrived at the show so he said tottally fine --no hard sales and we went about our way... but we realized quickly after looking at all the other Hot tub sales at the show that Kenny knew his stuff!! So on our way out we stopped back in, shook hands and he had a deal! He even offered to come out to our house once it was delivered and hooked up to do an orientation for us!! This was awesome!! There were some hiccups with the portion where we needed to schedule for delivery as I sent in a ton of photos even with measuring tapes in the photo -- Samantha had concerns but I told her we would make it happen. The delivery guys Fizz and his team were the BESSTTT!! They were so so nice and did a great job with no issues on our path to the slab. We just had the Hot tub wired by our electrician and I texted Kenny who came out the same day for the VIP service!! Kenny is the BEST!!!! Highly recommend as the value and customer service has been top notch!! THank You Kenny & Fizz -- woot!!!

The salesperson who sold us our spa, Kenny, was great. Very knowledgeable and patient with us. We…read moreunfortunately received our spa and the keypad for it kept freezing. I called their repair folks and it took a few days to hear back. Jeff had someone come out to look at it and then decided we needed a new keypad. It took almost 5 weeks to get it fixed and Jeff was not very communicative during that time.

Our pool was recently finished and it looks and works really good. Alex is very honest and takes…read morepride from his work. His subcontractors do high quality jobs. He answered our questions along the construction. From the beginning we wanted a simple rectangle pool that our son can swim in, and Alex never tried to sell us extras. However, on his part he used better equipment, tiles, and more which made our pool best it can be. His pricing was very fair for all that too. He honestly indicated although he did the job before, he wants to leave the solar installment to a solar company but he worked with the solar company we found so everything works right. On April 1, we are swimming in a ~80F pool. I would suggest this company to anyone.

Alex was a dream come true in the midst of the covid nightmare. His experience with aged pool…read moreequipment is amazing, and he took on the challenge of getting our pump, sweep, waterfall, and light working again. Many others would just have tried to sell me new equipment, but he was up to the challenge of the repair. He is kind, honest, and overall a rare breed of engineering whizzes.

Just finished a pool with PoolTime. Top notch organization! My sales representative, Keith, kept me…read morein contact throughout the entire process and their team in the office always answered my questions if he were not available. It came out great, fabulous finishes and great product. Highly recommend

Been with Pool Time for over a year and so far have been very happy with their work on our pool. No…read morecomplaints! They did raise the prices recently but I attribute that to all the chem prices raising. Oh well :-)

What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

First time in 5yrs of ownership, my Hot Springs spa sprung a leak. Called The Hot Tub Store who…read morequickly arranged for a service appointment. Rainy, cold day... fully expected a cancelation/reschedule call. Nope. Benjamin called to talk through the issue and proactively assure that the service truck was stocked with materials that may be required to complete the job. Both Benjamin and Chuck showed up on time and were extremely professional and courteous. Their experience was evident immediately - not only did they quickly isolate my leak (which I'd have never found), they also addressed some other lighting issues I didn't even know I had. They also assessed my tubs chlorination levels and gave me some excellent feedback. Could not have been more impressed with both gentlemen. Benjamin and Chuck's performance and that of The Hot Tub Store Service Dept. was outstanding.

I bought my spa several years ago from Capital Spas. I have stopped at the store when in need of…read moresupplies. But after years and years of faithful performance, this winter my spa was COLD! I called on the weekend, no less, left a message and a a repairman was out in two days! My spa is built into my deck and the access door is undersized. Kevin had to crawl into the little passage and then had to cut a new access door to get to the heater! I was so surprised that he did this all so well, in what I thought little time. If you want a place that you can be assured of excellent service, that will always be there for you, Capital Spas is the place to go! BTW, they also have other great things for your backyard as well.

Stopped by this spa store for a specialty part for our very old spa and left with new friends. Not…read moreonly is the father-son team knowledgeable in their craft, they are friendly and cordial when you stop by to see them. I would absolutely recommend them for reasonable prices and as an excellent Sacramento small business. Thank you!