Joe is the best, he knows the equipment better than anyone hands down. Our spa is over 11 years old…read moreand is used at least 3-4 times a week. Joe has made to swim spa experience as painless as possible. The support received long after the warranty expired is greatly appreciated. I'm glad we purchased our spa from Joe and not one of those traveling road shows which will leave you out to hang after the purchase.

I have to workout in the water 2 to 3 times a week because of joint pain. We went to swim fitness…read moreto look at the swim spas. Joe Stone the owner was there and have us all the information we needed the swim spa is from master spas from fort wayne indiana . The swim spa and components of are made in the USA. We ordered the spa and waited for them to build it safely because of covid-19. Joe kept us informed weekly on the progress. The spa arrived, joe set up a date for delivery and installation, Ray Evens the electrician was here to hookup the power.the swim spa works great. The great part is the support Joe Stone after the sale I have never owned a pool or spa Joe has educated on proper spa care and chemical use, for economical and safe spa maintenance. Master spas has videos on youtube very informative, very helpful. Swim fitness and Master Spa are highly recommend.

This is a really awesome shop. They're over 30 minutes away from me, but I always make the drive…read morebecause they're honest, fast, flexible, and incredibly knowledgeable. I've only had good experiences here. They've never tried to upsell me or rip me off, they've always given me fair pricing, and they've always been upfront about what actually needed to be done. It's hard to find a shop you can truly trust, and that's exactly why I keep coming back. I highly recommend them.

Our pool pump died and was no longer available. Pentair had a new model. Scott talked to me about…read moreinstallation of the new pump. He said he had 12 in storage and he would go get one for me. When we arrived, it was in the counter waiting for me. They carried it to my car and told me if I had any questions with programming, just give them a call. It was well worth the drive from Stockton to Rancho Cordova to find a place that cares about their customers and takes time to answer all your questions. The pump was also $150 less than the major pool place in Stockton, where I hate to go. Callen's has earned my business and we will be back. Thanks Scott and staff. We appreciate you!!

We had a great experience with Wells Pools from start to finish. The process moved quickly, and…read morethey immediately handled the permitting process for our gas heater and pool/spa setup, which was especially important because our situation was being grandfathered in. Their communication throughout the project was excellent. The quality of work is superb, with great attention to detail at every stage. Like any large project, we ran into a couple of minor issues along the way, but Joel, the owner, resolved everything quickly and professionally. With over 40 years in the pool building business, it's clear he genuinely cares about his clients and stands behind his work and customer satisfaction. Their follow-up on even minor issues was clear, concise, and prompt. Since all pool builders rely on subcontractors, responsiveness after installation is important, and Wells Pools was impeccable in that regard. We also appreciated the broad tile selection available, along with the knowledgeable experts at the tile manufacturer who helped guide the design choices. Our backyard has a very awkward shape, but Andrew designed a pool layout that not only fit the space perfectly, but also added dimension and improved the overall look of the yard. We also chose to use their recommended turf expert, which made the process much easier by creating a true one-stop-shop experience. We can't wait to finish our backyard in the next week. We've posted a few photos already and will share more once the landscaping and turf are complete. We highly recommend Wells Pools to anyone looking for quality workmanship, strong communication, and a team that truly cares about the final result.

Wells Pool did an excellent job installing my pool and cement patio. They worked fast and…read moreprofessionally. The owner Andrew communicated well and was a true pleasure to work with. He worked with me on several changes to the design and made sure the timeline was expedited and everything was finished with excellence.

Horrible service, i called for help on buying a hot tup part, and the customer service person, or…read morelacking there of--totally blew me off,. She told me were not technical, you need to get the part from our website. I said , well I have the part number and wanted to see if you can help me. She says nope you have to go to our website and find the part.. if I did that lowsy of a customer service at my job, I'd be fired. I will never use then and ill tell everyone how terrible they were. tak a minute to at leaset be nice on the phone. Good God..

Our original tub took a while to arrive, but when it did we loved it. Then we had a problem with…read morethe lid. That too took a while to resolve, but it has been resolved to our satisfaction and once again we are enjoying the tub which meets our expectations for comfort and the cost of running it.

My husband and I went to this years home show on a mission to get information about a Hot tub for…read moreour back yard. As soon as we entered we saw CB with a big tent and a huge selection of Hot TUbs... We met Kenny and he was super super nice.... he caught on to my skepticism of hot tubs as I owned one of a different brand prior. He was so helpful and answered all of our questions.. we wanted to look since we had just arrived at the show so he said tottally fine --no hard sales and we went about our way... but we realized quickly after looking at all the other Hot tub sales at the show that Kenny knew his stuff!! So on our way out we stopped back in, shook hands and he had a deal! He even offered to come out to our house once it was delivered and hooked up to do an orientation for us!! This was awesome!! There were some hiccups with the portion where we needed to schedule for delivery as I sent in a ton of photos even with measuring tapes in the photo -- Samantha had concerns but I told her we would make it happen. The delivery guys Fizz and his team were the BESSTTT!! They were so so nice and did a great job with no issues on our path to the slab. We just had the Hot tub wired by our electrician and I texted Kenny who came out the same day for the VIP service!! Kenny is the BEST!!!! Highly recommend as the value and customer service has been top notch!! THank You Kenny & Fizz -- woot!!!

Kenny was fabulous. He spent a lot of time showing us different options. We are very happy with…read morethe items we purchased.

Our pool was recently finished and it looks and works really good. Alex is very honest and takes…read morepride from his work. His subcontractors do high quality jobs. He answered our questions along the construction. From the beginning we wanted a simple rectangle pool that our son can swim in, and Alex never tried to sell us extras. However, on his part he used better equipment, tiles, and more which made our pool best it can be. His pricing was very fair for all that too. He honestly indicated although he did the job before, he wants to leave the solar installment to a solar company but he worked with the solar company we found so everything works right. On April 1, we are swimming in a ~80F pool. I would suggest this company to anyone.

Alex was a dream come true in the midst of the covid nightmare. His experience with aged pool…read moreequipment is amazing, and he took on the challenge of getting our pump, sweep, waterfall, and light working again. Many others would just have tried to sell me new equipment, but he was up to the challenge of the repair. He is kind, honest, and overall a rare breed of engineering whizzes.

Just finished a pool with PoolTime. Top notch organization! My sales representative, Keith, kept me…read morein contact throughout the entire process and their team in the office always answered my questions if he were not available. It came out great, fabulous finishes and great product. Highly recommend

Unfortunately, because I'm not the homeowner, I'm stuck with this circus of a company. But if you…read morehave any choice in the matter, let me save you the headache: STAY AWAY. RUN. DO NOT EVEN THINK ABOUT USING THIS COMPANY. Let's start with the basics: every single time I call, they act like my account is part of some secret witness protection program. They can never find it. Not once. Not quickly. Not without me repeating the same information like I'm reading lines in a hostage video. Now onto the disaster that pushed me over the edge. We had a pool leak. Pool Time recommended Leak detection, they came out, pointed to a spot I already knew wasn't the issue, but whatever--Pool Time took their sweet time (about two weeks) to show up. When they finally did, they dug a 4x4 crater in my yard next to the pool like they were searching for buried treasure. As you can tell from the pictures, they also used an old table I had in a trash pile along with my ladder to cover the freaking hole. Knowing damn good and well that I have a dog. Shockingly, there was no leak there. Leak detection returned, admitted their mistake, sent corrected paperwork... and Pool Time? Radio silence. Absolute crickets. No call. No scheduling. No urgency. No accountability. Just a giant hole sitting there like modern art. I've called multiple times. Left messages. Followed up. And every single time, they STILL can't find my address or contract. It's like dealing with customer service powered by a Magic 8 Ball. Meanwhile, my pool is turning green--because someone, for reasons unknown to humanity, turned off the pumps during the hottest week of the year. So now I have a swamp, a crater, and a company that apparently doesn't believe in returning calls. Their customer service isn't just bad--it's nonexistent. It's a void. A black hole where competence goes to die. If you value your sanity, your time, your money, or the color blue in your pool, stay far, far away.

What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

I am extremely frustrated that I was required to pay a $249.00 service appointment fee to have a…read moretechnician inspect my hot tub. The service technician confirmed that the jet pump motor had failed and verified that the replacement jet pump motor is covered under the manufacturer's warranty. Given that the failure was determined to be a warranty-covered defect, I do not believe I should be responsible for the diagnostic service charge. I purchased this hot tub with the expectation that warranty-covered failures would be handled without imposing significant out-of-pocket costs simply to confirm a defective component. Charging customers a substantial service fee to diagnose and validate a warranty claim undermines the value of the warranty itself. I respectfully request reimbursement of the $249.00 service fee, or an explanation of why this charge is not covered when the repair has been confirmed as a valid warranty claim. I appreciate your prompt attention to this matter and look forward to a fair resolution.