Brought my daughter in to get fish for her new aquarium.... The staff was awesome on informing her on how to set up her tank & about what fish she could have together. We stopped in twice to get her informed & They even tested her water sample she brought in with my husband. Great customer service, great staff. They literally told her what she needed to set up everything all by herself.... Thank you for helping my daughter to be a responsible fish owner... I appreciate it when a business treats young adults with respect ( They're customers too). You've gained our respect & our business. read more

PetSmart - Gourami... Molly...Spotted catfish...Algae eater - Pet Groomers Near Me - Whittier, California

I took my fur baby Chloe to the doggy day camp. I love that the associates know the dogs by name. They were very welcoming and I could tell my Chloe had a great day. Look forward to taking her again read more

PetSmart - Chloe tired after doggy day camp - Pet Groomers Near Me - Whittier, California

You have policies for prescription food for the animals, but don't provide a convenient service to follow through with your policies. Don't offer something if you can't provide the service! It was 3:30 pm and no one could help! F-n ridiculous. Won't ever visit this location again! Chewy most likely will get my business! read more

This is the nicest petsmart I have ever been to, and i've been to a lot. The staff is super friendly and helpful. Very clean and organized!

I've been here about a dozen times - usually doggie day camp when my humans are having lots of people over because I get excited and jump all over them. The people here at PetSmart are nice to me. They all know my name. They like me but sometimes I get time out because I get all excited and jump on the other puppers. The puppers like it. I know because I'm a pupper. But the humans don't like it because they don't know how to have a really great time. Or maybe it's because they don't have fur and my nails scratch their hairless skin. I subtracted one star because I miss my family when I'm here and there's no space to run at full speed so I get a little sad. read more

I scheduled an appointment specifically with Brittany (great) for Express Service for 2:30 today. I arrived at 2:28 p.m. and was told someone else was to groom my dog... not acceptable. Then I was told Brittany was at lunch and would return in 20 minutes. I had driven 15 miles specifically for the express appointment and did not have time to wait. Very disappointed in their service, wasting of my valuable time and wasting of my money for gas to get to my scheduled appointment. read more

Had my doggie stay here for 3 days at the hotel . Service was great friendly. The best thing is that it was economical. Best rates in Whittier. Staff was informative and friendly. I would recommend the hotel to all. read more

Kristina was such great help. She was very helpful and answered all my questions. When I asked her about certain products, she didn't try to sell me on the most expensive brand. I truly valued that of her. I'm shocked this location has 3 stars, everyone we came in contact with was wonderful & so attentive to the animals walking in the store. read more

PetSmart - Maggie being a good girl at PetSmart - Pet Groomers Near Me - Whittier, California

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This isn't generally about Petsmart but their Cats in Need program on the weekends where they have cat adoptions held. I was a teenager who wanted to volunteer over the summer to get service hours, so I came today to give them my form. There were three ladies when I got there and I knew one of them was Beth so I waited for 15 minutes until they were done talking. Finally a lady asks me and my mom if we were looking to filling out a cat form, but we explained that I wanted to give Beth a form for volunteering over the summer. She looks at us and gives us the worst attitude ever, she asks me my age and she calls one of the other ladies to help us. I forgot her name but she's tall with long hair. Apparently she can't speak because when Beth asked her to help us she didn't respond and looked me up and down. She had the worst respect ever for us so we just told them we were gonna come later (we aren't). Beth still had the audacity to still want to take my form after the way she treated us (obviously we didn't give it to her). I was so kind willing to give up my time during summer, and that's how i'm treated?Screw you then. I can't imagine how she treats those poor cats, she needs to be fired, both of them. read more

Everything you need under one roof..The people that work here are so helpful as well. I love the fact they have their dog adoptions monthly, that is where I got my k9 companion, now going kn 4 years, Buddy. I bring him here for everything I need. I also will bring him for grooming when my salon is full and they do a decent job- I noticed my baby had some cuts on his skin- this last time I picked him up so not too happy about that. I also like to to bring him here for doggie daycamp- they have the dogs play together and takes them for walks and feed them..you can also pay extra for uce cream and treats for your baby. You can even oay extra for your little one to have their own little suite with T.V!..lol.. My dog is always so happy to come here and he is always welcomed kindly by the trainers..Highly recommend this store! read more

PetSmart - Pet Groomers Near Me - Whittier, California

I come to this pet smart a lot and this time it was to exchange a bag of food that my dog will no longer eat. I approached 2 Women who worked there, one woman was older with glasses and the other was a blonde middle aged woman, BOTH of these women were extremely rude and provided terrible customer service. I'm upset I didn't gather their names but I was frustrated with their answers to my questions about their store policies. The woman with the glasses rudely commented on what I should get for my dog if they are being picky and not wasting the food or bringing back because they just throw it away. The other woman informed me I needed my receipt, and the card I purchased it with, otherwise they cannot help me with the exchange (this was incorrect information). The blonde woman had attitude and was more condescending than helpful. We find the food we want to exchange and go to pay and are met with EXCEPTIONAL service finally from an employee who was a young guy with black hair and he made the exchange by pulling up our receipt from our account number, printed it, and performed the exchange with no questions or attitude. We left the store grateful the last young guy helped us and was kind but the initial conversations with the two women was unacceptable. read more

I've been to a few different petsmarts and I love bringing my baby to this one ! Every time they are always thorough and actually do the services that I pay for . A lot of other PetSmarts won't do anal glands they said you have to ask specifically for it , I pay for teeth brushing and they won't do it , same thing with the nail grinding . I can see the difference when I bring my pup here ! Everyone was also so friendly from the moment I walked in the store ! read more

I love the inside of this store a lot and the employees here are great but most of the time when I come here they run out of the brands that I use and buy! For both my dog and my chinchilla. It is a little bit frustrating to see the shelf empty out of the product that you need!! I like the parking situation and everything but I really wish they stocked up on items! :) Also I notice that they do have adoptions for cats and was wondering do they also do dogs most of the time I see/witnessed were just cats I'm curious if they sometimes have ones for dogs. I hope they do The store is huge, clean and very pet friendly. All pets have came into this store and are super adorable. :) I sometimes just like to wonder around to see what doggie/cat will come into the door next! A great place to bring your kids to come and just look around as well they do have small pets and fishes. read more

Pet Smart Grooming Dept not very good, see my review. I am going with Costco now for my dog food, basically the same ingredients: Chicken & Rice/Vits is what my dog loves. They have a good selection of other dry foods too. Some container foods ( Cesar's, Turkey Stew etc). Met a dog breeder there buying puppy food. And best thing about Costco is the PRICE is right, WOW ! way less. My Vet raised her dogs on Costco food so I'm giving up on PetSmart $50 & $60 bags of dog food, FORGET IT. . My dog loves COSTCO food. read more

Both dogs came home with kennel cough and it was a HUGE vet bill to rescue them back to health after th trip to this groomers! The people were super friendly and the haircuts were great, but now my babies are deathly ill! BEWARE!!! my vet said this place is a HOTSPOT!!! read more

I took my dog coco in for her first time for doggie day camp and they took good care of her. Although coco was shy and timid they gave her the encouragement she needed to get more acclimated and I will continue to take her once a week to get her socialized! read more

We got the best grooming service from the grooming manager Chantal she made sure our Golden Retriever was groomed the way we wanted all specifics handled with grace. She is awesome and cares about giving great customer satisfaction and really is great with petsThank you Chantal! read more

Brought my pup on a busy day was probably my first mistake. They got the job done with no extra love but if I'm dishing out 50 bucks for a bath and no cut I would at least expect a lil bit of a positive attitude. This location seems not to be able to handle a rush or busy day. My dog has a small breed and short coat but was still held at the location for 5 hours! read more

Hold onto your receipt. Hard to believe there's no way of pulling up purchase history with the card used and with the phone number given at the time. PetSmart needs to upgrade their system. We aren't in the 90's any more. Once I spend the credit given on my gift card, I won't be back. People that work here are friendly. They can't do anything about their stores horrible system. read more

Worst grooming salon. Do not take your pet there. There are very unprofessional. They rejected my dog 3 times as they kept on sending me to the vet to take care of areas that they didn't feel comfortable doing. Which I did, until the 3 time that it seemed more like they didn't want to deal with hard work. The red hair "groomer" is rude and unprofessional as she's always complaining about how tired she is. So done with petsmart grooming. read more

I've always loved this PetSmart!!! I always come here to get my cat what he needs because they have such wide variety of items for my cats needs compared to PetSmart other competitor. The staff is always nice. I've never had a problem with and staff member here, they are all always nice and helpful. I actually adopted my cat Max from cars in need there in 2008 and love that they have cat and dog adoptions there all the time. I'm finally leaving a review after all these years because I took my aunt in there two days ago to get her dog some stuff and she really liked a dog sweater that they had that was only in a size small so I asked an associate and was told that was all they had on the floor, so I asked if they could call another store to see if they have it in a medium in stock, they very nicely obliged me and the manager who was very nice got on the the phone to call for us and waited for the other stores answer. I like that this PetSmart is always there to help everyone with their pets needs. Thank you guys. Keep up the great job read more

I am very disappointed that I called on Monday, October 12 to make an appointment for my dog to get groomed. The girl gave me three options 715, 7:30 or 7:45am drop off. I even I received a call Wednesday reminding me of the appointment. You don't forget a 7:15am appointment, it's early and that means getting up early. We make arrangements to be there on time and nobody was there. Apparently the appointment was 8 AM but the only ones who knew that was the pet groomer at the Whittwood Mall. I was not waiting 45 minutes for 8:00am when I was told drop off 7:15am. It was a waste of time. Very disappointing....! I came home. read more

*this would have been a 5 star review** So I'm not sure if I heard the wrong day or if I was told the wrong day to come in for my appointment but once I arrived they informed me that my appointment was for tomorrow. I asked if there was any open availability and they said no and apologized. As I was near the exit, I was stopped by one of the groomers who fell in love with my puppy. I told her he would be back tomorrow and that I got the dates confused. The groomer, Gracie, was absolutely amazing and so sweet. She was so eager to take him in that she said if I would stick around for a bit she would most likely be able to take care of him. She quickly came to find us in the store and was so excited to help us out. Luckily her appointment cancelled and she was able to take my puppy in. From the very first moment she was so sweet and helpful. I informed her that my puppy was terrified of leashes and she took the time to gain his trust. She took amazing care of him! I will definitely go back and ask for her. So long story short, Gracie was more than amazing and definitely went above and beyond for me. If you go, ask for her. read more

I took my grandchildren to petsmart on Whittier blvd in Whittier. The Whitwood mall I believe it's called. We went in to see the fish and betta fish. What we saw was horrendous. The "glo-bettas" were all dying or dead. Suffocating to death literally. I hope my video uploads so you can witness this. If you have any compassion for fish you too will be appalled! I will NEVER set foot in that Petsmart again. It just devastated my grandkids to see this. I hope after you see my video you will not go there either. read more

This is a smaller Petsmart but they carry the essentials and more. The inside is clean and well organized. There are no dried pee on the floor and no strong smell of dog urine when entering. The products prices are clearly labeled both for regular and sale price. They have plenty of items for grooming and apparel that are cute designs I have not seen in other locations. As far as dog food they have great selections - they carry many brands and types according to your breed. If our local store does not carry our dry food this is the first location we go to as the shelves are fully stock every time we visit. If an item is not on the shelves ask a worker most likely they have some in the back as I never seen empty shelves. As far as pricing - they are the same even on the sale items. This location has the usual grooming, pet hotel, and vet which makes it convenient for a one stop shop. As for customer service it is 50/50 I noticed that when you shop in the early hours there are not many employees working the floor and it is difficult to find help. I only saw two employees on the floor - one was stocking and the other was the cashier. If you need help with something be patient as they might not be able to help you right away if the store is busy. This location is in an emptier plaza and the parking is huge, there is always parking all time of the day. read more

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I am sad, disappointed and worried about our dog, and other animals that might be boarded here. The experience we had is utterly disappointing and should call attention to the policies that Petsmart has in place and how they relate to how they will care for your animal should the animal get injured while in their care. Our dog was staying in the Petshotel for about 3 weeks while my family went on vacation. About half way through we received a call from Michele Warner, the supervisor or leader at the hotel. Michele stated that our dog had licked wounds on his legs that resulted in them taking him to their on premises vet. The vet stated he needed ointment and a stitch on one leg, followed by a cone for his own protection. However, Petsmart policy states they cannot house a dog with a cone on. Therefore, they could not treat him. This was around 5 PM. My father, who was out of the state contacted me to handle the situation as I live about an hour away from the Petsmart. When I spoke with Michele, she offered little sympathy with the situation and stated that the dog needed to be picked up. I questioned that and she stated that "when you signed the contract you said you would have an alternative boarding option should this issue arise" and furthermore she said "your father said supposedly you would be able to pick the dog up." Yikes. This is getting serious. I acknowledged that I could pick the dog up, but whats up with this policy? For the dogs own safety they cannot house him, in his own cage, with a cone on. So they just left the dog to bleed? They shaved both legs where the wounds were and just left it (what it appeared happened when I arrived). He had no cone on. I had to clear my schedule, drive an hour, find an alternative option and deliver him there. On a side note, I did find one, Washington Boulevard Animal Hospital had NO issue with housing him with a cone. In fact, they were stunned by the actions of Petsmart. It gets worse. Upon checking in to his new location at Washington Boulevard, they asked if he had his medicine at Petsmart that morning. I didnt know so I called them, by this time it was 11 AM. The person at Petsmart stated no, he didn't have his medicine. I asked what time medicine is given, she said 7 AM. I asked again why he didn't have his medicine since it was now 11 AM and she said "oh its really busy and nobody here can do it. Only managers and supervisors can give the medicine." So, you have NO supervisors in the store? My dog has a heart condition and could have died from this mistake. This was a TERRIBLE response to the already outrageous situation. So now, we give him his medicine at the new place. Later in the day I got in contact with a manager at Petsmart who said "oh no worry, we actually did give him his medicine." I was SO upset. Now we had double medicated him because of an employee error. I was informed that an employee from a different area was put in this department that day due to a call out. I have worked in retail for many years, I understand call outs. But, the employee in this department with such a speciality needs to be cross trained. The manager then goes on to state she would call me in a few days to refund me, or give me future credit. I have never received any calls back. Why did Petsmart allow the wounds to get SO bad they recommended stitches? Why is there a silly rule that doesn't allow the cone for his health and safety? Are the cons of the cone worse than not wearing the cone at all? Show me the research. Why aren't there any supervisors? Why do the employees not care? I am blown away by this and will NEVER EVER EVER return to a Petsmart. Not for boarding, food, treats, anything. In addition to this Yelp review, we have called the store manager and written a detailed, professional letter to Petsmart Corporate. read more

Always been attentive, nice staff... Stuart Hall read more

Short and simple. They don't have their act together. Called to make an appointment for grooming for my pup for the holidays. Got scheduled a week from when I called. I get it and they call to confirm the day before. I show up the day of and tell me they canceled because they are short staff. I was upset but they rescheduled me... this time I received a call to cancel my dogs grooming appointment... making me furious because the groomer will not be in. read more

If I could give zero stars I would. Took my puppy for the boarding here since it's hot and I know they have AC. Let them know this was my dogs very first experience and that I would have visitors there to see him so I bought treats and left a bag there for them to use. The Kay at the front named Ashley (who I'm informed no longer works there) was SO RUDE. She didn't seem to care at all. Never smiled. Pushed my treats to the side and started helping another customer. Not to my surprise when the visitor arrived there were no treats. I called to confront her in the matter to which she said she would personally go find the bag of treats. Which she never did. Because upon pick up there was no bag of treats. I also paid for an exit bath which they performed half ass because my dog was still when when I picked him up. Spoke to manager who was nice enough to give me the treats to take home and also comped me another bag of treats for the inconvenience. Suddenly I get home. My dog is lethargic. Won't play. Won't eat. Won't walk. I'm concerned so I take him to the vet. Turns out my poor pup had a MASSIVE EAR INFECTION in BOTH EARS!! Also he was suffering from a UTI from not being let out enough AND has kennel cough which means the sanitary conditions are just ridiculously poor. Do. Not. Take. Your. FurBaby. Here. I repeat. Don't do it. Please. I beg you. After $700 in medical bills my dog is still not himself and it's been a week. read more

Not stoked with the hotel. Dog came back dirtier than ever, with feces on her. She spent the first evening back at home super weird with a strange cough. Hoping she's better by tomorrow and it's not anything serious. Won't take her back to the hotel ever again. read more

I had my corgi dog groomed at Petsmart in Whittier. The entire visit was a nightmare. I had called to check in & see how my dog was doing. I was reassurred he was fine and that I would receive a call when they were finished. I then get a call 20 minutes later and I'm told my dog has been aggressive & is biting the staff. Staff couldn't put him back in the kennel. I'm sure that something must have happened to him. I'm not sure if he was mistreated by the groomers of if maybe the other dogs there were aggressive. His coat looks horrible. Don't think they even brushed him. My poor dog was shaking the entire ride home. Never again will I bring my dog back here. read more

So we place an order for curbside pickup on Thursday. On Friday we went to pick it up and they were closed due to 'city emergency'. We said its okay, we have 3 days to pick it up. We went today Sunday to pick up the order and they said the order was canceled because it was passed 3 days. We notice that moment we barely got the email. So you are telling me we went twice to the store for no reason and for them not to fulfill our order. This is ridiculous and terrible service. Plus the employee didn't offer to replace order nor suggest to hold off the item. Please do better. read more

HORRIBLE GROOMING. Dropped of my dog at 1230 (she had an appointment) and was told that it would be about 3-4 hours. We got a call at 4ish, to find out that she was only showered because she was scared of the dryer and they could not towel dry her or cut her nails because she was so scared. Why did it take so long to get the call that she was scared and that she was going to be air dried?! My thought was "what time did she get bathed?!" Don't over booker if you can't keep up with the appointments, don't be a groomer if you can't be patient with the animals, and communicate with the peers of the pets ASAP. I hope they were nice to my baby girl. Needless to say, I DO NOT recommend. read more

I booked an online grooming appointment on Tuesday for Sunday at 1pm. My dog has a heart murmur and requires Express Service. I noted this in the notes, but I also called to confirm this with an associate. She said she saw the note and everything was set for Sunday. I got there Sunday, which was supposed to have a drive-up service to drop off for grooming, per their website, but did not. I got out and advised the woman at the front I was there to drop-off for grooming. Waited 10 minutes outside and finally Chantale comes out and says Company policy is they cannot do Express Service on weekends. I took issue with this for a few reasons #1 I called before my appointment to confirm Express Service was ok and PetSmart confirmed everything was A-Okay. #2 This is the 6th time I have made this same appointment, ALWAYS on weekends. #3 With their new amended hours of 9-7, I cannot make a weekday appointment, as I work from 7am-7pm M-F. Hence why I have always made weekend appointments. Chantale was an absolute nightmare. Your co-worker ok'd the appointment, but now that I'm here, you will not groom my dog. Your co-worker made a mistake, good customer service is to amend that mistake or give an option that is reasonable. Not turn the customer away with shrugged shoulders. read more

I took my dogs to get groomed to the Whittier location because our normal location was all booked up for the weekend. I am going to give them a 2 star only because they did a really good job with my babies (I have two 60 pound american bull dog pit bulls) 1. I was disappointed that I did not get a report card... as a dog owner you look forward to those type of things because well, it's your little fur baby. BUT they were really busy so I kind of let it slide. 2. Like i said above, the service was pretty good but no one ever called me to come get them. Their appointment was from 10:30-12:30 and we didn't get them until about 1:15 and that's only because we walked in to see if they were ready to go. 3. Now this is kind of where I'm upset but it's not petsmart's fault (I guess) After the visit everything seemed fine but now my dogs have kennel cough!!!! Which leads me to believe that either someone's stupid self brought their sick dog to get groomed OR they just don't sanitize their kennels or equipment very well. I will never take them back here or any other grooming salon ever again which makes me sad because it's so much more convenient to let someone else take care of your dog *Emphasis on taking care of your dog** but I have since learned that convenience isn't always the answer. read more

I call BS. I have been trying to get my 1 yr old dog groomed here since Sunday July 2nd. I will admit I screwed up on this appointment. I go to PetSmart Whittwood and find out when I made the appointment online (Sunday 7-2) I did not choose the correct service. I choose only Bath and Brush. And not the "Grooming" haircut. So I rescheduled right there in person with "Christy". She took down all that I wanted and she rescheduled me for Tuesday July 4th at 2:00. On Monday July 3rd I went to my PetSmart account to be sure of the time for the following day. AND it was cancelled ‼. Called PetSmart and spoke with someone named Terry who then called the grooming Department to see as to why my appointment had been cancelled ( I was never personally contacted ). Terry told me she was never really given an answer as to why my appointment was cancelled but I could go in on the 4th but now @3:00. I get there at 3:10pm. Ok a bit tardy. I am attended by "Christy" and told her who we were and she says "Oh you just made it". Not sure what that exactly means. But if she was referring to me being late about 10 minutes again I call BS. Because in the past I have been on time and was asked to wait about 10 minutes and when I was told to pickup my dog after grooming I was told she was not done yet. So they can have you wait but god forbid you are late. Anyway, I start to go over what kind of cut I want. Granted I know my dog was matted. But now Christy starts looking her over and starts saying "Oh I will need to do a #10 on her which is very very.close to her skin. I say that's fine. Then she looks at her ears and again because she is matted she says that she is not able to do her at all because if she even tries to clip around her ears it can cause some kind of "bleeding". And I should take her to my vet to get her ears done/trimmed. So I say fine don't mess with the ears just do her body. She says, " No, because Getting her wet will make her ears more matted". Look I am not a professional dog groomer. But I really feel that this person just did not want to do my dog. She was the only one there when I came in and was finishing up another dog. In the past I would book with Brianna but she was unavailable, so I was scheduled with Christy. NEEDLESS TO SAY - I will never go back to this PetSmart for grooming. read more

If I could put zero stars I would. Terrible service at their pet hotel. I specifically told them to put my two cats in connecting cages and they never did. My pets got so stressed out after the first day that I received a call saying they were both not eating very well or using the restroom. After multiple calls back and forth I was made aware that my two cats were in separate cages. They gave me the option of charging me extra for a "mandatory" vet/emergency room visit since they had both not gone to the restroom or picking them up at 10AM. I was made aware of this 7PM the night before. How am I supposed go pick up my cats a day early before 10AM? Absolutely ridiculous. I'm am very upset that I had to end my trip and day earlier than intended to go pick them up. After some more calls they let me pick them up later that day instead of at 10AM and I asked if they could please put them together until I got there. I got a call back saying that they couldn't because my cats were hissing at each other. Which I believe is completely false because they have never done that. They didn't want to admit they were in the wrong and caused all of this unnecessary stress to my pets. I thought leaving them here would be less stressful for them than taking them on my trip. Terrible service and irresponsible staff. Do not leave your pets here. read more

Worst doggie day camp service ever!!!!! They rush you checking in and out they don't even seem like they care about your dog. I didn't have my dogs shots papers and they refused to call the vet to have them faxed over!! I had to go to work and the vet and other petsmart's have my dogs vaccines on file but they refused to call and have them faxed over!!!! They are just rude and disrespectful and I will no longer be going to the is petsmart! read more

Manager in the pet hotel has such great customer service. She has a great team. Will definitely recommend

Horrible customer service!!! I've been coming here because it's close to my home would do grooming twice a month Never again... they lost a good customer read more