PetSmart

2.6 (289 reviews)

Pet Groomers, Pet Stores, Pet Boarding

Open • 8:00 am - 7:00 pm

Updated 3 weeks ago

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Bath and groom only

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PetSmart - Pet Groomers Near Me - Whittier, California

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Came here tonight and was assisted by PAUL. My son wanted a hamster, so we came here tonight and was lost, we grabbed a few things and went to check out with Paul and he HANDLED BUSINESS. He showed us what we exactly needed, referred us to a different PAIR of hamsters. He told us how they should be with another and how to handle them and gave us an amazing experience. THANK YOU MUCH PAUL.

Stephanie S.

This review is for the doggie day camp and training only. We take our puppy to doggie day camp every so often, I am usually able to call the day before or the morning of to schedule an appointment. The employees at day camp are always very welcoming and friendly to my pup and always comment on her growth lol Last but not least is a big shoutout to Rebecca, she is one of the most patient dog trainers we have interacted with. Our puppy loves her and is always excited to see Rebecca in passing. When we did have an issue with grooming, management contacted us and made it right. This store has made us feel welcome and we enjoy interacting with the staff and continuing with the services they offer.

Skin was so irritated and red pilling off himself flaky biting his legs . Bad reaction.

The first time I took my dog to the groomer it was ok . Then when I brought him at the end of June, I had upgraded it because they had a recommendation. I even paid more, and my Dog got the worst reaction dried up his skin, biting himself. He was so irritated, which I didn't understand when they shouldn't know what to do. I was super upset. I couldn't even called back. So then I decided it to go to a different location which was in Cerritos and the girl says she would've never recommended that, and that they should've gave me my money back, which they didn't, and when I took him to the Cerritos location. They were a lot nicer. He still had a small reaction, but not as bad as he did in June. I definitely would not recommend the Whittier location.

Jeanette A.

One of the worst daycares to take your dog to. I had two separate incidents at this location and their employees and manager do nothing to help you. I only brought my dog for day care and the first time they forgot to take my dog out for play time (which they admitted) and all they did was not charge me for the play time and offered a free play time for my next visit. The 2nd time I dropped my dog off she was fine but when I picked her up immediately I noticed 2 bumps between her eyes while still checking out which none of the employees or managers knew how it got there. I demanded to see the footage of my dogs stay and they kept sending me to different managers (Jess and Joel) which still didn't have an answer for me as to why I can't see it nor were they able to give me a reason why my dog had two bumps. I don't recommend this place. They don't take care of your pets here and just forget about them so please be careful leaving your animals here. My dog will no longer be returning to this POS!

I would give a zero if I could. Took my small dog a couple of times for a couple hours for doggy daycare just so he can try to get used it since we were going to leave him there for 5 days for our vacation. I picked him up 3ish hours later after dropping him off and he couldn't jump on his back legs. I didn't notice it until I came home and was giving him a bath and I saw the bruises. I called them and they said they would look at videos and that I could take him to their vet at no cost. So the next day they called me and said they didn't see anything in the video and would not let us see the video. I was so disappointed and felt horrible because I left him there and thought I could trust the staff to care for my dog. I felt like they basically implied it happened at home but that's impossible . My dog is an indoor dog and never goes outside without supervision. They obviously do not have good cameras, maybe someone kicked him or he was injured by another dog. I will never go back.

Alonso E.

The store is always clean neat and organized but above all I take my pets to the veterinarian there inside petsmart vet check see Doctor grant. AMAZING TEAM

Pet smart Whittier training classes and groomers are the best!! Kona our medium size golden doodle likes coming to this store. Kona loves the training classes with Rebecca. He quickly became more comfortable being around other dogs after her classes. Kona also enjoys going to the Whittier Pet smart groomers. Kona comes here monthly. All Whittier Pet smart groomers are friendly and treat all dogs with caring compassion. This is evidenced by Kona wagging his tail the minute we open the groomer room door. He is not scared to enter the grooming area and they do a great job every time! Recently, they are giving dog parents an added picture to the grooming report, which is a nice touch for all dog parents. Come to Pet Smart Whittier for all your dog needs. You and your dog will be happy.

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Cesar Uriel F.

196

404

3 years ago

This is a very good location to go to if you want a high quality good experience. The staff is super friendly. I went in and I wanted some fish and the person that helped me out was super kind.. super friendly. I was being very picky... I was being picky because I specifically wanted a certain fish and I pointed out the fish and she took the time to actually try to get the fish that I wanted and I thought that that was really sweet of her. I'll be going back! read more

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Andres R.

3 years ago

Went here to get a hamster. Wanted to physically see it and make sure it was what we wanted. I asked for help, and this girl comes over. I asked to see the hamster because I was interested in buying one, and she pointed to the picture and said "it looks like that one". She didn't even bother to do her job, or make the smallest effort. It's becoming more apparent that this world is losing a lot of good people and more and more of these intolerable negative people are breeding Worker had green eyes, wore glasses and was shaped like an egg. read more

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Tiera A.

5 years ago

just nowNEW I brought my pup here to the pet hotel for labor day weekend and paid for the welcome home bath and the nail grind. I specifically asked if she got them before I paid. They told me yes. We noticed them spray something on her before coming out the door,, but didn't think anything of it.. When I picked her up she was so excited to see us and was jumping around. When we got home we realized that she smelled like dirt and did not even get the nail grind. Definitely taking her back in the morning. If they were too busy or forgot, then they should have just told us and not charge us. read more

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Jeong C.

5 years ago

sorry pic can be very disgusting but I had to write a review this is picture of my dog after grooming He also got some kind of infection in the area so I had to take him to the vet This place should go out of business I'm super angry read more

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Jazmin G.

5 years ago

BEGINNER TRAINING! Rebecca does an absolutely amazing job as a trainer. She truly loves her job and teaching the young pups. My 6 mo Husky mix rescue would not listen to any commands whatsoever prior to these classes. Rebecca was extremely patient with my husky and gave me tips on how to get her attention better. By the end of the 6 week course, my dog was able to sit, stay, lay down, and were still attempting paw and leave it. But i am overall thrilled at the results. I have been recommending friends to bring their fur kids here to do training with Miss Rebecca because they surely will not regret it. I have signed up to take the rest of the course levels with her bc she is just that amazing!! read more

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Mark C.

4 years ago

Went to petsmart fordogfood. Want to give joel a shout out for being so helpful and having great customer service. Thank you!!! read more

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Joe P.

2 years ago

The Whittier Pet Smart is terrible! The employees are rude and they reject reservations the day before a planned trip... twice! All we got was a "sorry" which doesn't help when you are preparing to travel the next day with an understanding that your fur babies are covered. Horrible. Not once, but twice!! Horrible customer service. read more

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Monique S.

116

3 years ago

Pets hotel is he best at this location! We drop our dogs and cat off here for vacations and they are always well taken care of.

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Andrea T.

Elite 23

168

175

3 years ago

Christy did a great job on my dog Molly's haircut and bath. She is a long haired chihuahua mix and hasn't been groomed for almost a year so when I picked her up she looks so happy and her hair was taken care of. read more

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Jana H.

2 years ago

PetSmart whitwood plaza is doing inventory, so there's a lot of merchandise that are not on the shelves because it's in the back being counted. And they cannot go get one and change their paperwork... I will never go back to your store if you guys can't change the paperwork and sell your merchandise to keep a long time customer that spends money every month in your store you're not worth ever going back to.. I guess you guys don't care about the customers that you keep or lose read more

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Bree S.

2 years ago

Brought my puppy in for his first grooming appointment. We were assisted by Lee who was very patient, kind, and extremely helpful. I was so happy with my pup's service will be returning for all our pup's grooming needs! Amazing staff! read more

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Junior G.

2 years ago

they don't take care of your pets it's just another job for the employees,they don't take their job seriously very unprofessional,took my dog here cause i couldn't take her to vegas with me so i decided to leave her here,barely got her bag and her toys back,it almost took 30 mins for them to find the bag ,just to top it off the food i left for my baby was untouched,don't take your fur baby's here have someone take care of em! read more

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Mackenzie S.

2 years ago

The groomers were very quick to call me back after my dog "didn't want to get on the table". Before I could even return an item at the register, they called me to pick him up. I have never had a problem with him getting groomed, ever. Very disappointed at the lack of effort. read more

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Alexis M.

4 years ago

I had my dog stay here at the pets hotel for 4 days and my dog got sick. He caught kennel cough. I know it can happen but makes me wonder how often they clean and sanitize. No one told me anything day of pick up. read more

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Kurt L.

5 years ago

I've took my dog here a few times before covid.. Plus my Misbehaved tawawa ... But this time I just took my German shepherd.. I got a call back 30 minutes later saying she's getting kennel fear .. So I called them back to tell them I can't get the dog Very fast I made an appointment 3 days beforehand They told me you should have made it express. No one told me the difference.. Didn't matter because my dog has been there before and it was just my Good dog this time .. But manager says dog has kennel fear and is biting the employees And can't find that I've broughten the dogs there before ... New management is a joke Booking more clients than they can handle at once For lying and not being able to handle the situation I don't know what happened to this place But no never again And she said she thinks my dog is just having a bad day I have to come get her .. And then I try to say can't you wash the dog she's gonna be in your possession for an hour And then she got snappy and said she's trying to bite people and All these lies to get her way ...( I think they were having a bad day and my dog was getting a bad vibe if anything) read more

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Dre L.

313

4 years ago

Stop & Read reviews before booking any appointments! Worst location to get grooming. Do not waste your gas or money coming here. I made an appointment for my dog at 3:30, received a phone call at 4:00 saying my dog is gnawing on the kennel bars. So They are not able to give her a bath! I was completely confused... I've been going to PetSmart for 5 years (other locations Fullerton & brea) I have never heard of such an excuse before. I did let them know she's a dog & she will sometimes gnaw on things, it happens. They let me know I can take her somewhere else & they will not continue with the service because of what she's doing. Are you kidding me PetSmart??? You are dealing with dogs! You might have to expect dogs to do dog things! Why even have a grooming department if you are unable to handle the pettiest thing ever! Unbelievable. No - I will never come back to this location. read more

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3kz M.

3 years ago

I just don't understand people! Yes they open at 8am to both drop off and pick up your pets. If the door doesn't open automatically then it's a clear indication that the store isn't open to shop. None the less my pup stayed with Ethan at the rest of the wonderful staff, she always excited to go play with the rest of the pups there. Thank you again for taking care of my baby! read more

PetSmart - Athena making sure people talk to the girls here nicely. - Pet Groomers Near Me - Whittier, California

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Lizz D.

104

3 years ago

every time i have to deal with the older blonde haired women she is always rude. i get it you work at a pet store and may not be your dream career but you still need to provide excellent customer service to customers and their animals .in person and over the phone she lacks the training. read more

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Mimi S.

8 years ago

The people in grooming are rude! I was taking my Labrador for a bath today and she got excited when there is another dog coming in, then the person who was going to check her in said my dog is aggressive so that they can not take her in! Excuse me? What?! My dog is 5yo and she has been going to PetSmart (different location) for grooming since she was born! And she is not the only dog in our home. Anyone has lab knows lab goes hyper easily but never aggressive! To those staff, I mean, you don't know my dog, and you just judge the dog by the second you see her?Who are you telling me what my dog is!!! So please be aware that if you have a big dog who is always exciting and love to play, they consider this as "DOG AGGRESSIVE". And I will never take their bs no more! PS, the haircut of my schnauzer, not from them!!! Last time I took my schnauzer there for grooming, she started vomiting on the afternoon after she got home! I called and ask them did my dog eat or drink anything? They said they don't feed dog there. But dog might be licking water when they having bath right? Well... read more

PetSmart - Saying my Labrador is "dog aggressive" just because she is excited to see another dog?? - Pet Groomers Near Me - Whittier, California

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Manuel G.

8 years ago

BEWARE do not take your pets here for boarding. My dog spent a weekend here and had a day camp to go along with her stay. She came home with a foreign object in her intestine and had to undergo surgery to get it removed. Pet supervision is non existent here. The vet said it looked like a small piece of toy like a tail of a toy. I know all my pets toys and none of them had any broken pieces. Nothing has changed at home and the only other place my dog has been besides home was the pet hotel at this location. Very disappointed with PetSmart as I used to always take my dog to PetSmart (huntington beach) when I used to live out there and she never had issues there and the people there all love and know her since she's been with them since she was 2mos old. And I thought their standards would be the same. This is not the case! Save a pet's life and save yourself some stress and do not go to this PetSmart! read more

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Chel R.

Elite 19

805

5278

9 years ago

Who wouldn't be anxious having to leave their 5 month old pup at a Pet Hotel for the first time? But Liza over the phone was so reassuring so by the time we were done with our phone conversation, my anxiety level was virtually non existent. She was very informative as far as their daily activities that were standard/included in the rate and several other care packages they have available like individual play time, nail trimming/grooming, extra snack, private suite, etc... There were two other employees at the Pet Hotel we checked in with / checked out with and they were very patient and efficient with all of my questions and concerns. Thank you. I chose a private suite for Charlie to stay in. It is a small enclosed room with a glass door and a tv. The only drawback (why I gave them a 4 star) was they didn't allow me to tour the inside of the hotel. The reason was because they didn't have any staff to give me a tour at the time when I dropped off my pup. Anyway, Charlie seemed happy when we finally picked him up. Thanks Petsmart for making this fur baby mama feel at ease for Charlie's first sleepover. Hopefully next time it will be uneventful again. Don't forget $5 off Yelp check in offer when you are checking out! read more

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Gary P.

4 years ago

Done with this place. Raised their pet hotel prices to unreasonable levels...reason..."well inflation is hitting all of us".... Yep as corporations make money hand over fist....disgusting petsmart! You have lost a loyal customer. Not that you care. read more

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Alisha H.

573

6 years ago

Horrible over the phone customer service. I was trying to make an appointment for my dog to get a nail grind and any question I asked I received a very rude negative tone and answer from the associate which made me not book my grooming appointment at all. I just booked else where so thanks for nothing PetSmart please work on your customer service in all aspects. This is coming from a customer that has 2 dogs that has spent copious amounts of money at your establishment. read more

PetSmart - Store Phone Number - Pet Groomers Near Me - Whittier, California

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Rhonda B.

Elite 26

676

450

4044

7 years ago

January 21, 2020. Needed to head over to Petsmart to pick up a few things after a dental appointment at breeze dental. I pick up something for my cat they had everything I needed and more they weren't too busy I was provided with excellent customer service they may be a little pricey but they always have things of stock. I recommend Petsmart in the Whittwood Mall if you're in the area and you need to pick up a few things for your pets read more

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Isabel D.

6 years ago

We have our regular pet smart store we go to but was in the area and decided to stop by Worst customer service ever!!!! To lazy to check on an item for us During these times you should be grateful to have a job so why not put 100% into it especially when it comes to customer service!!! read more

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Lorena A.

3 years ago

Are you sure you get what you pay for they are very dishonest Make sure they check your dog in front of you because they can burn them and they would say it's dry skin I just wanna say Shane and Pets Mart and Whittier ca read more

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Gigi H.

Elite 26

9 years ago

The new staff in the grooming department are rude. Obviously there is a problem in their online booking when it shows that you can book and schedule. And then cancel your appointment when you call because they are "fully- booked". We have gone here for two years but since Lindsey left, things have gone down hill. Awful customer service and they will just decline you if they don't like your pets. Reading about other people's reviews, it all makes sense now, no wonder our pets have become aversive to going to them when they used to be happy about grooming trips. read more

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Fabiola C.

8 years ago

Today we went to petsmart to buy a pet for our kids we ended up getting a hamster. We had a great experience the employee JOEL was super nice and attentive great customer service. Out of all the employees here he is the only one who greeted us and took the time to ask if we had any questions or needed help finding anything. We found everything we needed for our new pet here ats petsmart, reasonable prices... Thanks Joel read more

PetSmart - Hamster - Pet Groomers Near Me - Whittier, California

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Mary M.

Elite 26

538

575

10 years ago

I don't know why this location has lousy reviews but we always come here for snacks, leashes, toys etc and have never had a problem. We recently dropped off our 2 dogs (lab and pit) at the pet hotel for 5 days! They were so great and reassuring, we had never left them that long before. They even suggested a bath/nail trim before pickup and they would waived our late checkout fee since they cost the same. So not only were my pups well taken care of but they were clean and fresh upon pickup. I will never worry about booking a vacation and leaving my pups behind again. They were happy and well taken care of. Also, there was a brochure at the front desk that has a buy one night, get one night free for first timers. Make sure you take advantage of that. read more

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Lori C.

6 years ago

Very choppy work Not the first time my puppy has received this type of service but definitely the last $80 for crap work paid for the bandana and didn't even get that yet again! read more

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Karina P.

9 years ago

This review is for petsmart grooming. what I wanted vs what I got. I received horrible customer service from the moment I came in to drop my fur baby off. The two girls working were very rude and it was obvious that they didn't care about what I was requesting. I stayed polite but I knew the grooming wasn't going to turn out well. Immediately after I picked up my pup, I inspected him in the car. As you can see in the pic, his ears are now uneven, dirt still on his face and top of head looks uneven and weird. Petsmart ruined Christmas photos. Im very disappointed and I'm definitely not going back in the new year. read more

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Austin M.

177

4 years ago

The staff at this location closes early. They tried to stop me from entering at ten till nine pm. Once I pleaded to get some cat food they aggressively reminded me they were closing. Not impressed read more

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Judy W.

6 years ago

AMAZING customer service from Katie. As a dog owner, I normally shop at petco since it's closer to my house but today I will now shop at petsmart! I felt like I was shopping with a friend and felt VERY welcomed. The store was neat, stocked, cleaned even during this pandemic time. The staff was very busy and I could tell all members was working hard and my daughter and I appreciated all the help. On the plus side they have curbside and I think I will shop near Whittwood from now on! Thank you petsmart! read more

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Maria L.

143

5 years ago

run the other way and fast!!! from the pet hotel service, i should have reviewed them on yelp before hand. 1. zero stars for poor customer service. got the run around about how busy they were with in-store customers 2. placing customers on hold for over 20 minutes is unnaceptable by any standards in the industry. making excuses is adding insult to injury. 3. all phone numbers listed on website leads to the same menu wait time is over 20 minutes no matter what time you call. 4. you can't cancel reservations on-line. 5. the lack of leadership is apparent with this company. read more

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A R.

191

7 years ago

I purchased a 10 day doggie camp and you get one day free. Well they give you a business like card where you have to bring it each time and they stamp it. They don't keep it in the system so if you lose your day camp card you lose all your remaining days you have left. That is just crazy! If I would have known I would have never purchased it. Also this same lady helping me at the register charged me full day even though my dog was there less than 6hrs of day camp regardless if you pick them up in the evening. Even after I explained to her that two of the previous employees told me it's half day. I take my dog to Cerritos and the employee told me yes I should have only been charged half day. No wonder Whittier has poor reviews. read more

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Abigail G.

4 years ago

Bad customer service Wanted to buy fish but the lady kept saying no I don't recommend you buy those n basically was just discouraging me from buying them then proceeded to say those fish only get bought to feed to other fish but wouldn't really let me buy them then I looked into other fish and she was like oh those need a tank do you have one and I said no but I was going to buy that one which was designated for those fish and she said oh no those need to have their water prepared before they I buy them basically and weird cuz the first fish I was originally going to buy lasted me 7 months and I told her and she was like oh no those usually live up to 30 years n just wouldn't let me buy any fish basically read more

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Tiana D.

8 years ago

FIVE STARS FOR REBECCA IN THE FISH DEPARTMENT! DEAR MANAGEMENT, YOU ALMOST LOST A $60.00+ SALE DUE TO A STAFF MEMBER BUT REBECCA SAVED IT! But TWO STARS for the store in general. And here's why: My home PetSmart is in Garden Grove, i truly ADORE the staff there. They are helpful and we always chit chat and update each other on our babies. However, I had to come to this location as mine was out of Leopard Geckos because of the insane sale that PetSmart (company wide) was having. The staff told me that that would be getting a shipment of them AFTER the sale and to try other stores to take advantage of the 50% off. After calling multiple stores, this location said they indeed have a couple Leopard Gecks in store. I was determined to add a new member to my family so I drove 30 minutes to this beautiful location. When I walked in, there were a few staff members running around as they were going to close within two hours. I quickly located the reptiles and waited for someone to help me. After 10 minutes, no one came so I decided to flag someone down. An older staff member with glasses happened to walk by and I asked her if the Leopards were still on sale (my location had signage indicating that it was the last day, this store HAD NO SIGNAGE AT ALL) and this was the communication between the older lady and I: Me: Hi, are the leopards still on sale? Old lady: (glances at price under them) No Me: Okay but your company does price match and they are listed online as $15, will you honor that? Old lady: No, we dont sell live animals online Me: Yes, I know. I understand that, but it says on the PetSmart website that they are on sale for $15. (I show her my phone) Old Lady: Well it says a different location, its not ours. You have to select ours. Me: Yes, it is set to my home location but PetSmart does price match and the other locations are having the sale. Why is your location different? Old lady: Im not sure but they arent on sale. I legit walked away from her because I was mad. I drove all the way to this location for nothing. I went in search for my boyfriend who happened to be in the fish isle.... Lo and behold a beautiful aquarium goddess walks by with a cheery smile and I think to myself, why not ask her to help me....Thank goodness that I did because she was clearly informed on PetSmart promotions and policies! She didnt even need to look at my phone or look at the reptile display. When I asked her if they were still on sale, she happily replied, "Yes, do you need some assistance? I can get it for you". She walked me over to the gecks and asked me which one I wanted. She was so friendly to me and very gentle with the geck that I picked that I decided to get TWO leopard geckos and also two African dwarf frogs from her. I could not believe that I almost walked away with nothing. She also took the time to draw cute characters on the cup that was used to transport my gecks home. Although I love the staff at my home location (Shout out to Alicia, you still da ish girl) but I am very sad that Rebecca is here. If I ever need to come to this location (which I am hoping that I wont) I hope that Rebecca is working and I will definitely not seek help from staff that are unaware of PetSmart promotions or policies. THANK YOU REBECCA FOR YOUR FRIENDLY AND KNOWLEDGEABLE SERVICE. BECAUSE OF YOU, I ADDED FOUR BABIES TO MY FAMILY. MY BF and I are sooo very happy with our newest additions and Tina, Louise, Andy and Ollie Pesto are living the good life. read more

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Pamela M.

Elite 23

424

322

1053

13 years ago

Love this PetSmart location because it's always clean and the staff is incredibly helpful. PetsHotel: Had my dog stay here on two separate occasions for a weekend stay. I had my dog stay in the dog suite (private suite with a TV playing dog-friendly movies) and got the busy bundle pack with individual play time twice a day (came with kong treat, frozen ice cream with dog biscuits treat, and play time). The total of the entire weekend's stay cost under $150, which isn't too bad in my opinion, considering all the additional luxuries I got. The staff in the PetsHotel specifically is always really accommodating and they seem to follow my directions on how to care for my dog well. My dog's first weekend stay here was a bit rough, since she had never been separated from the family before, but the second stay went very well! Grooming salon: The only service I've ever gotten from the grooming salon was a bath, nail trim, ear cleaning and sanitary shaving. All of that cost $24, plus a $2 tip I gave to the groomer, who was very nice. The shampoo/conditioner they used in the hydrobath (or whatever its called) smelled nice at first, but then the smell started to bug me. Regardless, the services I paid for were done well and in a timely manner. PetSmart store: They are always fully stocked in my dog's food, which is Blue Buffalo's grain-free dry food for small breeds. When I first got my dog, a worker there recommended I get Blue Buffalo for my dog, since it was the one of the healthiest and most natural dog foods they offered. Ever since then, my dog has been eating Blue Buffalo :) They always have nice sales on treats, toys and other necessities for dogs. **PLUS: I took my dog on a leash to PetSmart one afternoon and she decided to drop a deuce in the middle of the main aisle of the store. Embarrassed, I went to the nearest clean up station and got paper towels to pick up the pile. A nice employee told me it was okay and that he would clean it right away. That was so nice of him! Sorry to PetSmart about my dog's business ending up on your floor... when she's nervous, she seems to lose control of her bowels! read more

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Lisa D.

3 years ago

At this point the only reason I come here is for the rare need of a flea treatment for my small animals. Everything else is over priced. Today o picked up a flea treatment from the display (it's a decoy box that needs the actual meds replaced). There's a long line and one register open. That's fine. I am patient. We finally get to the register and the cashier has to go get the med. she comes back and says they are out of it. There were numerous decoy boxes in the display. She said I can try a different one. I go back to the display to see if anything else will work. I noticed the line has doubled in size. I look at the other options and think, what if I pick something else and wait in that stupid line only to find out they don't have that one either? So I went on Amazon, found the one I wanted originally, it was 3 dollars cheaper and would be delivered same day with no charge. So congratulations petsmart, you officially lost me. These big box stores complain that Amazon makes it impossible to compete. This is an example of why. read more

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Missy D.

197

4 years ago

I lost my dog and was found at the PetSmart at Whittwood town center parking lot and people asked PetSmart workers to help my dog. So people have informed me that my dog is at Petsmart, so I went to pick my dog up and apparently a groomer from PetSmart took my dog with her to her house. So PetSmart said they will try to contact her and let me know. No response all day, so I went in at night after work to see what was going on, and the manager got very defensive and told me I just have to wait for her to call me back because they can't give me ANY info about this person who took my dog or what happened. NO PHONE CALL from this person or PetSmart all day all night. So I went to the police dept to report this incident, and right then the girl who took my dog home texted me saying that my dog ran away. (But what I don't understand is: Does PetSmart have any protocols for lost dogs? I'm sure my dog was not the only one turned into a pet store. Can an employee just take any dog home like that? ) So I went back to PetSmart with the police and we tried to get hold of her again, but her phone was OFF. and I was just texting her like an hour before. So she vanished all day again and the police started an investigation and got in touch with her and she said she didn't think that the dog had an owner and didn't know that the owner was looking for this dog. (But, she is a groomer at a pet store and how could she not think that the dog owner might be looking for this dog?) So that confirms, she basically took the dog home to keep the dog and PetSmart just let anyone take any dog home. This groomer even showed her place around to the police (but she didn't show up to the site she had her relative show her house around) and explained where the dog ran out to and stuff. Then the next day, the girl called me again and said she found my dog, and my dog just showed up in her backyard that morning so she's bringing the dog to PetSmart. (Is it a coincidence that my dog just showed up to her house after missing a couple days????) So I finally got my dog back and PetSmart didn't let us meet the girl who stole my dog and matter fact she might still work there. So if you have any pets or have lost pets, DO NOT TAKE THEM TO PETMART!! Or be cautious because they might steal your pet and act like nothing happened. Very unprofessional and unethical of PetSmart! read more

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15618 Whittwood Ln
Whittier, CA 90603
Directions
(562) 902-0358
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http://www.petsmart.com

From the Business

Specialties

Colima St is where Whittier pet parents find our academy-trained Pet Stylists, who bring over 800 hours of hands-on experience to every bath, full groom, and haircut. From short coats to the most matted, our salon handles all breeds, with de-shedding treatments that reduce flying fur and specially formulated shampoos and conditioners that soothe and improve skin and coat. Walk-in quick services off Santa Gertrudes Ave include nail grind, teeth brushing, and ear cleaning, and Seasonal Specials round out dog grooming in Whittier. Our Accredited Trainers teach puppy and adult dog training classes built on positive reinforcement, with group classes for practicing cues around other dogs and private classes for one-on-one focus. When you travel, PetsHotel offers overnight boarding with safety-certified Pet Hosts, while Doggie Day Camp keeps your dog active with safety-certified Day Camp Counselors. Your online order can come out to the car with curbside pickup. The everyday basics are part of the same stop, from food and litter to treats and toys. Cats and kittens up for adoption are here with us through PetSmart Charities, hoping to go home with someone. However they spend the day, your dog or cat heads home looking and feeling their best.

History

Established in 1987.

We have more than 1,600 pet stores in the United States, Canada and Puerto Rico, over 200 in-store PetSmart's PetsHotels, dog and cat boarding facilities, and employ approximately 55,000 associates across our company. Through its in-store pet adoption partnership with PetSmart Charities, PetSmart has helped save the lives of more than 7 million pets since 1994. PetSmart Charities, Inc. and PetSmart Charities of Canada, Inc. ("PetSmart Charities") are independent, nonprofit organizations that save the lives of homeless pets and reduce shelter intake through spay/neuter efforts. In 2017, PetSmart launched its Buy a Bag, Give a Meal program. For every bag of cat or dog food purchased March 1 - Dec. 31, 2017, PetSmart donated a meal to pets in need and expects to donate more than 60 million meals.To view our site, services and privacy policy, visit us online.

More Info

Hours

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Review Highlights - PetSmart

“I just started going to the pet hotel and doggie day camp since I got my Labradoodle a few months ago.”

Mentioned in 5 reviews

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Wow, she was so excited !! We could see she was well taken care of and had lots of Fun and…read moreAttention . I'm so HAPPY we found a place that took exceptional care of her My family is going to re commend, Zoomies Doggy Daycare & Boarding

I just came back from a trip, and this was the first time in three years that I left my pup at a…read moreboarding facility. He stayed from Friday through Monday, and my friend picked him up for me. I was really nervous about leaving him because you always hear horror stories on TikTok and the news about animals being mistreated. I am so happy to say that Zoomies was amazing. They took great care of my dog, and he was so happy when he came home. My dog is very, very shy, and the staff went the extra mile to make him feel comfortable. That meant a lot to me. I will definitely be using them again in the future, and I now feel confident leaving my fur baby with them, even for longer vacations. I also want to mention how clean the facility is. When you walk in, you do not smell urine at all. I know accidents happen with dogs, but it is clear they take pride in keeping everything clean and quickly cleaning up any messes. Seeing how clean and well cared for the facility was gave me so much peace of mind. I truly felt that my dog was in a safe, clean, and loving environment. One last thing. The name Zoomies is actually what first caught my attention. It is such a cute and perfect name for a dog daycare. I am so glad I trusted them with my pup because they completely lived up to the name.

Adventures Of Buddha

(61 reviews)

Long over due : Raymond trained my dog since he was a baby in his crate and training program and…read morealso does all the boarding for my pet since I do not trust anyone with my dog . First thing you will notice is his place for crating feels very home like and natural. He gives each dog what is needed after full review along, with recommendations : prices are very fair . He has extensive programs year round plus weekly meet ups : if you went through his program they are free or jump in for a small fee. And well worth it . His groups sessions feel very intimidate and he will address each dog so it feels like a 1 on 1 session which he does also read the room well so if there's any nervous dogs in there he will make sure everyone is safe . Keep in mind he's very vocal and advocates for the animals so if you aren't pulling your weight he will have a discussion with you . Clients can get fired in general just be a good dog parent and you will be fine. This is a husband and wife team and both are excellent and Caring . They love my dog the most wink wink lol ; Look no further Raymond and his wife are the ones you need : enjoy

When my husband's prior dog passed away we were thinking about not getting anymore dogs for a while…read morebut then I decided that I wanted to get my husband his dream dog, an English cream Golden Retriever. One rule was we were going to train her to be his service dog to help with mobility issues and we had to decide who to use to train her. We started off with the typical Petsmart training classes which were also great for what it was but knew we needed more. We called multiple trainers, had multiple consultations and no one we meshed with until we found Reymond. We started off with one class and even in the first class he gave us such amazing advice on training Hunny, techniques and was just a kind soul. We signed her up for private training lessons and he has helped Hunny to overcome some fears and training in real life vs a pet store. We were able to take her with us on a short Vegas trip where she was perfect. You tell me what young dog is able to lay down and settle at a Japanese Bbq place where all we are doing is grilling delicious meat and eating tons of food. So if you are wondering if you should hire Reymond and his company I am going to say yes, you won't regret it. A bonus is he also has group training classes that are very economical. With Reymond's help I know that Hunny will become an amazing service dog for my husband. Also, if ur lucky u get to pet his dog Pluto and give him some string cheese :)

Majesty Pet Hotels

(21 reviews)

I was really nervous having to board my dogs for the first time. When I first called them, one of…read morethe owners (owned by a really adorable husband and wife) answered the phone. I came to find out it was the wife and she took the time to answer all my questions and concerns. I requested to book a tour and asked if my dogs could come. The tour: The tour went great! They took the time to make sure not to approach my dogs too hastily and towards the end, my husband and I felt comfortable leaving our dogs with them! We ended up booking and saw they had an amazing deal if we paid for a yearly membership, which helped give a discount to book the play room to have our 2 dogs stay in, along with a free walk for both of them (they typically potty outside and know not to potty inside). We booked the boarding for about 4 days and found out they partnered with a groomer! My dogs got the grooming and they LOVED It there. They really got comfortable playing with the other dogs and loved the owners. 10 out of 5 stars if I could!!! Our dogs were happy, smelled fantastic (thanks groomers!), and weren't even that excited to see us when we came to pick them up (which I was a bit sad, but extremely happy because that meant they really enjoyed their stay!). Thank you Majesty Pet Hotels! If I ever go on vacation again, I know my dogs are well taken care of!!!

They're too expensive. I asked him how much it was, and I paid them with my credit card, They…read morecharged me $250 me when I got there.They said they would walk my dog and told me it was $15 a walk.. when I get there to pick my dog up, they want to charge me for walking the dog. They didn't tell me when I paid upfront that the dog walking was not paid for yet.. I don't like hidden fees or surprises Instead of $15 it was $20 . I don't like being told one amount and then being charged another amount. I'm not even sure if they walked the dog. There was no photos of them walking the dog.

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Tony completely changed my life. I cannot sing his praises enough. Before working with him, I felt…read morelike training my dog, KB, was a lost cause. I had previously tried Board and Train programs at Sit Means Sit twice, but they didn't help with KB's anxiety at all. Tony was a completely different experience. What sets Tony apart is how thorough he is. He didn't just give commands; he constantly explained the "why" behind KB's behaviors. He was also incredibly supportive of me, helping me work through my own fears and nervousness. Because of his guidance, I can now actually play box with KB without the fear that he'll suddenly react toward me. We covered so much ground, including: * Command & Muzzle Work: Building a foundation of safety and communication. * Boundaries: KB used to be glued to my side whenever I answered the door. Now, he can stay calmly on the couch while I greet someone, and he stays indoors even when I go through the patio door. * Safety & Care: Tony was always so accommodating with scheduling. If it was too hot for an outdoor session, he would proactively suggest changing it for KB's safety. If you feel stuck or overwhelmed with your dog's behavior, go to Tony. He turned everything around for us, and I'm so grateful for the confidence he's given both me and KB.

We adopted a beautiful Shepard who was overly reactive to anyone around my husband. I called Tony…read moreand he came to my home, accessed the situation and helped us make the sad decision to give her back to the rescue. But wait, there is more! Tony looked for a dog that better fit us and we are taking this dog. Tony is an amazing behaviorist and an amazing person. We will use him for all our pet needs and will be forever grateful for his kindness and help. If your pet is struggling, help them by calling Tony.

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Everything about this business is amazing and controlled. They focus heavily & individually on your…read morepup, making sure they cover all around and get the job done especially for a reactive husky like mine.

I recently enrolled my black sable German Shepherd, Mataya, in the five-week training program at…read moreHudson's Canine Kennels, and I couldn't be happier with the results. Her trainer, Noel, was absolutely fantastic. He was patient, knowledgeable, and clearly experienced with working breeds like German Shepherds. When Mataya came home, the difference was incredible. She is much more obedient, focused, and well-mannered. You can tell that Noel really took the time to work with her and build a solid foundation. I highly recommend Hudson's Canine Kennels to anyone looking for quality training. We are so pleased with Mataya's progress and grateful for the excellent care and dedication she received.

Allie & Paws

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I have mixed feelings about writing this review. Today my…read morecat Twilight had gotten into some grease type substance and after a failed attempt at cleaning her myself i spent a good chunk of the morning searching for a groomer that would both, see cats and have availability day of. After several calls and online forms only to be told there was no availability, Allie & Paws was able to see Twilight just an hour after i made the call, she got cleaned up quick and effectively. I was also told they would trim her nails and clean her ears, which i ok'd. Truly, I am so grateful they were able to see her on such short notice. However, when i got her home and took her out of her crate, she had bloody paw prints beneath her. One of her nails was cut too short and was bleeding significantly. What bothers me most is that i wasn't even informed about the injury, and if they didn't realize that it happened that is even worse because it tells me they weren't really even paying attention to her.

I've gone to Allie & Paws twice. Both times that I've gone, I've had a great experience with my…read morekitt. They do a such great job. lily is who cuts my kitten hair and bathes him

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20 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

M M C.

159

5 years ago

PetSmart at the Whittwood, I've been bringing my pup for 2.5 years at least twice a month. Always exceptional care with Jacob and his crew, however something drastically changed. On 7/22/21 we had reservations that were cancelled an hour before checking... they offered to charge on our next visit half price. I bring my dog back 8/06/21 at drop off the girl checking her in was professional and very kind, when I went to pick my dog up... I could hear her in the back crying loudly and acting out... I asked how her day was the dark haired woman, whom I've never met before tells me they had to kennel her the entire time because she pinned a dog down and DIDN'T hurt the other dog, but was aggressive. My dog has never been aggressive, but does stand on her back legs when on a leash and screams because she wants to go play. I asked why didn't someone call me if my dog was out of control. She said we don't do that. Can I speak to Jacob, no he no longer works here. Okay, can I get my dog... she brings my dog out... dog is screaming with excitement, she is literally choking my dog with my dogs leash, not the ones the put on them... my dogs eyes were extremely red and she immediately pee'd as if she held it all day. She didn't eat her treat and the woman told me "We don't think we want her to come back" what??? This dog has been going there since she was 5 months old... never a problem, she walks and plays with 7 other dogs on a regular basis and plays at dog beach with no issues... After choking my dog do you think I want to leave her with you? PetSmart needs to train their employees better before leaving them with our fur babies. read more

Virginia P.

9 years ago

They advertise medical service between the hours of 10:00 am-7:00 pm, for Saturday. I took my 7 lbs Maltese pup in to be seen by a vet, for an ear infection. When I arrived at 5:00 p.m. I was told that they only saw pets with an appointment. I explain to them that our vet was closed and Petsmart website stated that I could walk in, the clerk said that because of the the nature of the illness was ONLY an ear infection it was not considered and emergency. I disagreed. Whether it's a human or pet anyone with common sense knows that an ear infection that is not treated can cause deafness. I told the clerk that she may not consider my pups illness an emergency BUT I did and there website does not indicated appointments only will be seen. when pet owners come to a medical facility for help with their pet, the staff they hired should show a LOT more compassion for the pet owners, the people they hire should exercise a strong understanding of the concern that pet owners have for their furry four legged friend. to us they are family and the clerks they hire seem to only look upon their duties as just a job. This approach is very disappointing. I will never shop nor recommend this Petsmart locations. they provide very poor service. read more

Janet S.

10 years ago

Customer Service Horrible. Manager Terri has a real attitude. Told me not her problem that they were all out of coupons for the dog food that was advertised in the middle of the aisle. I was trying to get Ceasar Dog Food. Store had a offer buy one get one free. When I asked where the coupons were she said they don't have any. I told her I bought the same stuff last week and had no problem and she said she had no idea what happened then, but she had no coupons and would only "allow" me one offer. She also told clerk not to honor any more. Why have signs if you don't have coupons! read more

Nancy S.

6 years ago

Oh wow!!!! I wish I could put zero. You would not believe what the Cat Rescue there did to my friend this weekend. It's unbelievable and cruel and smacks of racism. My friend called Petsmart to let them know what the lady with the associated rescue did to them after an adoption and then IGNORED when they went to pick up their pet; Petsmart said they are private from Petsmart and they have nothing to do with them. If you are obviously Latino and love animals, do not attempt to bond, adopt and then be treated horribly. You can't be a company that loves animals but treats humans less. read more

Christine M.

Elite 25

176

158

2224

10 years ago

Night female manager named Terry is very Rude. She has no empathy for Animals that are sheltered there or the cats in the adoption center. She is a bully to the volunteers & employees. Employees have quit because she treated them poorly. She has no business being a manager or in customer service with her bad attitude. I Reported her to Petsmart Corporate & Cats n Need center for adoption. I hope she quits taking her aggression out on other people & pets & seriously seeks help in anger management read more

Anna S.

13 years ago

We needed some toys for our rat so we came here in hopes to find a good selection for what we needed. We were greeted as soon as we walked in and were offered help to find what we were looking for. We knew where we were going so we politely declined and walked to the small pet section. We had several different choices to choose from and my kids were both able to pick something they liked for Spikette. Prices are always reasonable and we never have to wait for a cashier. read more

James H.

14 years ago

Ive been to petsmart many times and Beverly has done of the best jobs with my dog. She is always saying great things to my dog. She is always working to full ability in my opinion. When Beverly is on the job my dog is done within a half an hour shorter. I have tried many petsmarts but now Beverly is the place I know to go. She is the best groomer in the petsmart business. read more

James M.

1359

1030

7 years ago

This is probably my favorite petsmart, they always greet me when I enter the store, and there are always plenty of employees on the floor who are more than willing to help u out with your needs . They also are a full service pet store, weather u need gooming or just to leave your pet on there day camp , where they take good care of your pet. read more

Elizabeth D.

8 years ago

I took my puppy here for the puppy training. He had such a great time! We learned a lot of good tips and tricks on how to get him to listen better. We are still working on it (he is only 6 months old), but I now have the knowledge to further his education myself. :) Thanks Rebecca for a great class! read more

Joshua L.

5 years ago

I came here to buy a bird and when I received it. It was dead in the small little box it came in and when I tried to return it this bitch named Mia pip slapped me and tossed the dead bird at me if I could give a 0 stars I would shame on you pet smart read more

Molly A.

9 years ago

I occasionally come here for pet supplies. I haven't had a bad experience yet. They usually have everything I need for my dogs. The employees are nice and the prices are fair. I always have a very good time shopping here. read more

Stan F.

12 years ago

They get lazier & ruder by the day here. They seem to be drifting towards the Best Buy model of "that's not my department" & tryin to avoid eye contact. All the usual poor customer deficiencies & bad leadership traits. read more

G M.

10 years ago

Took my recent shelter rescue and they were great, they provided a discount book and free health inspection! The Vet was very nice to me new dog, Duke! The employees were very friendly! read more

Yvette E.

14 years ago

I like this store but not the people who work here. I get rude employees who are not very helpful. Will not be stopping off at this location again read more

Sal T.

5 years ago

Took my 8 month german shepherd for the day camp for the first time on June 19th and she got kennel cough. Just an FYI to everyone.

Art T.

10 years ago

This place is a horrible place to take your pet. Pets hotel staff is rude and lazy!!!! No wonder they have such poor rating....

Michael C.

2 years ago

Terrible customer service! The staff was very rude and very unhelpful! I recommend avoiding this store.

Juan C.

13 years ago

worst service ever, employees dont know a thing n i am vet tech

Hyeyeon Esther K.

11 years ago

All staffs are very friendly and very helpful.

Rachel F.

9 years ago

My dog loves his time at doggie day camp.

PetSmart - groomer - Updated October 2026

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4.2

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I am so upset. I took my dog for a groom to this groomer today, and he came back with three…read morehorrible cuts. His skin is very raw. I will never take my dog here again. I should've never left hi because the groomer Amy was calling him ugly from the time we walked in she was very mean and I should've never left him there and I came back and he was cut in three different places. I will upload pictures here please please do not take your dog there if you care about your animal

Dog Lodge

3.3

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We always have a great experience with the Dog Lodge and their fine staff, from an owner's…read moreperspective. And, Roscoe seems to be really happy when we drop him off and pick him up. Because Roscoe is an only "child" of ours (now that the kids are out of the house), I am very curious how he gets along with the other "puppies". I would suggest staff take short videos when they take him on his daily walks so we can see his demeanor with other dogs. Just a thought. Charlie Marr

The Dog Lodge has done it again! They always do such an amazing job on my girls. I can never thank…read morethem enough, especially with all the hair they have to put up with lol.

Yogi's Doggie Spaw

3.7

(75 reviews)

My husband tried taking our Shepksy to a few other groomers and our 2 1/2 year old pup was scared…read moreto walk in. My husband feared the anxiety she was displaying and gave up. I called Yogi's today to see if they take larger breed dogs and I was told to bring her right in. I was a little nervous but the warm welcome we received when we entered the shop put us all at ease. As I filled out paperwork I peaked around the corner and there she was already in the tub getting bathed with tongue hanging out. I will definitely be taking her back to Yogi's. The owner was very knowledgeable about her breed and she was sitting calmly in the back room when we got there just an hour after we dropped her off, wagging her tail. I can tell by his demeanor with her that she was in good care because he made our dog feel at ease. She came out with her pink handkerchief, nails trimmed, de shedded, teeth brushed, and a nice shiny good smelling coat! Thank you Yogi's for giving us peace of mind knowing our Lacey is in good hands when she is getting dolled up. See you next month!

Read reviews but had to try for myself. Art was cool. Like a NY guy. My little Hana seemed to…read morehave a great time there getting her hair did. I liked art and will be going back very soon

My Dog Spot

4.1

(97 reviews)

They're great with my senior rescue JRT. Easy to schedule, reasonable pricing, and great service…read more Usually it's just one dog but if two they keep the dogs separated, which is ideal safety wise. Plus they're very friendly

I can't believe I am only adding a review for My Dog Spot. I'm embarrassed to say I don't know any…read moreof the employees by name but I can say that all the employees have a great attitude. They are very accommodating to scheduling appointment (for those with 3+) dogs. They are great with foolow up calls or texts. I've never been unhappy with the services.

Dapper Dog Spa

4.8

(141 reviews)

Another wonderful experience at The Dapper Dog Spa! This time I brought our 10-month-old puppy,…read moreCielo, for her very first professional grooming, and Tyler took such great care of her. Cielo is a short-haired Pit, so she didn't need a traditional haircut, but Tyler still gave her a full spa day and made sure she was clean, fresh, and feeling her best. I really appreciated how gentle and patient she was with Cielo, especially since this was her first professional grooming experience. What meant the most to me was that Tyler took the time to talk with me afterward and tell me how Cielo did. That kind of communication gives me so much peace of mind as a dog mom. This is my second time bringing one of my dogs to The Dapper Dog Spa, and I'm so happy I found this place. It's clear that they genuinely care about the dogs in their care, and that's exactly what I'm looking for in a grooming salon. Thank you, Tyler, for taking such wonderful care of our sweet Cielo! We'll definitely be back.

Oh gosh, Love the great new "do"!. Daisy was really "Shaggy" but Daylee fixed her right up! Thank…read moreyou!!!!! We Love Dapper Dog

Bubble Doggie

4.3

(78 reviews)

these dog groomers are the best... they go outta there way too satisfy the customer, awesome with…read moreour doggies!!

The lady is always very nice, they do an excellent job on our dogs all the time. I would definitely…read morerecommend Bubble Doggie.

Bark 'N Bathe

3.8

(90 reviews)

Highly recommend Bark N Bathe will not take my pups anywhere else. David is only groomer who can…read moredeal with our feisty pup Frank. This is Beans and he loves going

I love this place & I love David! I have been coming here for YEARS…read more My dogs only need nails and anal glands, super simple. I just call ahead to see if they can take 'em same day, sometimes within minutes. Only takes about 15ish mins for nails and David always does a great job

Top Dog Pet Store

4.9

(33 reviews)

This place is well stocked. Customer service is always great. They always have great products and…read moretop brands for your pets.

I had an awesome experience at Top Dog Pet Store and had to share! I went in to pick up some things…read morefor my Cane Corso, Lucky, and the staff went above and beyond. They took the time to help me find exactly what he needed -- from food to treats that are actually good for him. What I really appreciated was how knowledgeable and honest they were. No pressure, no upselling... just real advice from people who clearly care about pets. Lucky can be picky, but everything I bought ended up being a hit! The store is super clean, well organized, and has a great selection. You can tell they take pride in what they do. I'll definitely be coming back regularly for Lucky's supplies. If you want a pet store that treats your fur baby like family, Top Dog is the spot. Highly recommend!

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PetSmart

Services - PetSmart

PetSmart Photos

From this Business

Book & Save $20 on your pet's first bath or groom

You might also consider

Recommended Reviews - PetSmart

Reviews With Photos

More info about PetSmart

Ask the Community - PetSmart

Review Highlights - PetSmart

You might also consider

More businesses like PetSmart

20 PetSmart reviews that are not currently recommended

Why does Yelp recommend reviews?

20 reviews that are not currently recommended

PetSmart - groomer - Updated October 2026

Browse Nearby

People found PetSmart by searching for…

Related Searches in Whittier, CA

Trending Searches in Whittier, CA

Related Cost Guides

Service Offerings Nearby

Browse Brands

Browse Articles

People who viewed PetSmart also viewed

Happy Puppy Grooming & Dog Wash

Pets Love Us

Ami Pet Grooming

Dog Lodge

Yogi's Doggie Spaw

My Dog Spot

Dapper Dog Spa

Bubble Doggie

Bark 'N Bathe

Top Dog Pet Store