Took our dog for a weekend at their PET Hotel. Well it sounded like a good idea. I thought after leaving her there for doggie daycare and a positive experience this would be good. Well I don't know what went on but our dog now has crate issues. She snipped at her mom's (my wife) hand and has anxiety when I lock the crate. Mind you we've crated her since we've had her. And never a problem. The worst part she has the RUNS. Hope she didn't pickup some kind of viral infection, If so Petsmart will know read more

I have been taking my dogs to the Whittier Petsmart for grooming for the last 7 years, and have been relatively happy with the results. Yesterday, with no warning, they refused to groom my senior dog, stating that they wouldn't groom him because he has troubles standing for long periods of time. They didn't even give us the option to pay extra to have a second person helping, which we would have done. It was obvious to all who saw him that Saber was in dire need of a deshedding bath and serious grooming. Yes, Saber takes a lot of work to groom. But we always tip the groom if the job is done well. I will not reward this lazy attitude and such a lack of compassion with my hard-earned dollars. Furthermore, I will not only cease to recommend Petsmart, I will recommend AGAINST going there, for anything. It's a sad day when a company who was once all about pet care, clearly doesn't care about pets. read more

This review is specifically for Emily R. at the PetsHotel. My husband and I were nervous about boarding our 90+ lb Belgian Shepherd because he was nervous in the store and is reactive to other dogs. Emily made us feel SO comfortable throughout the entire check-in process. As the lobby became more crowded, making Bear more nervous, she took him back to his segregated room and she handled him amazingly- very assertive, which Bear needs. She wanted to know every detail about Bear's habits, so we know he's in great hands. We left feeling so much better. Thank you, Emily! read more

I am changing my opinion of Petsmart (Whittier/Whittwood) since our groomer, Cara left. Since she left about 6 months ago, the service we received has steadily gone downhill. Multiple groomers worked on our goldendoodle & he never came out as well as when she did it. Then about a month ago they did a really poor job, he still had tangles & lots of loose hair coming off of him. The worst part? They also said he wasn't allowed back there anymore because he was aggressive & snapping at them so they had to muzzle him & have 2 people hold him down. NEVER would I imagine our dog like that. And how is it that Cara never had problems with him? Anyway we are now happy to have found a new place that appreciates our business & actually knows how to handle dogs properly. read more

WARNING!!!!!! WARNING!!!! DO NOT GROOM YOUR ANIMALS HERE!!!!!! This place is by far the most disgusting worthless place I've EVER been! Their groomers are so unprofessional and make super inappropriate comments for example our first time attending the groomer right off the bat the phone call was a fail the your girl that answered the phone had the attitude of a rebel team on a bad episode of Maury super rude and beyond ghetto I should have known then not to come here second off right when we were checking in our dogs the tall older white male made a comment apologizing for being on his personal cell phone saying he was just trying to "move up his appointments so he can hit the bar early" I was appalled. Being a salon coordinator myself I know how a salon should be run. A grooming business is a service driven business people are trusting you with their animals therefore you should conduct yourself in an appropriate manner. We were dropping off three dogs one huge lab and two small short haired dogs the man said it should only take about an hour and a half I thought that was super quick but was trying to give benefit of doubt going against my better judgement. When we picked up our dogs they looked traumatized and we're still WET! We left and the whole ride home smelled like gross wet dog! I called and spoke with a Manny the manager and he apologized for the bad experience and offered me a free groom to come back and give them another try. Three months later and I still haven't gotten my free groom. Every time i call some ghetto girl answers and gives me the most frustrating attitude. This time I was hold for fourteen minutes!!!!!!!! I hate this place!!! I have tried to be positive but I am so OVER IT!!! What do I expect all of the people here are just hourly employees but still take some pride in your work my god. read more

PetSmart - While adjusting the bar this women dropped the bar down on my labs head!! DO NOT BRING YOUR ANIMALS HERE!!! BEWARE!!!! - Pet Groomers Near Me - Whittier, California

Has everything I need for my lizard and rabbit! From food to habitat essentials. Staff is great and always there to help me get my crickets when I need them. read more

I brought my two dogs here for grooming and they came out smelling fresh and flowery. One, however, wasn't brushed and her coat was still wet. The other was missing a nail trim on one paw! Strange. They were very busy that day, but that's no excuse for the lackluster grooming experience. I did have to wait a while to check them in, which should have been my first clue as to how the rest of the experience was going to go... On the other hand, I've taken my dogs there for boarding twice. I was happy with the service my dogs received. You have a choice as to how much of a social life your doggies can develop: they have scheduled play time with the other boarded dogs! Also they have one-on-one walks. I noticed they had a suite with a special bed, too... It was occupied by a small white dog lounging (looking very relaxed) on his bed, looking like he was too good for even the suite! We also got personalized comments about each dog, how she behaved, what she did. That was kind of over the top, but thoughtful. The hotel in Petsmart gets four stars from me, but, combined with the grooming experience I had, three stars overall for the store itself. read more

I always brought my pup here, to the groomers & vet. I stuck with the vet for a year but will only go back if I'm at desperate need. They are SO expensive and take a very long time! One time I was there for 3 hours! Another time I dropped my pup off for recasting on her paw and they had her in a cage the whole time and hours later when I went to pick her up I saw them remove her and changed the cast as I waited. This infuriated me that my pup was there for hours in a cage when she could have been home with me! Now to the groomers... I'm attaching a picture of how horribly dirty the place was last time I came. I made an apt at 8pm. When my sister and I showed up there were two girls there and one dog. There was tons of hair at every station!! It was not clean at all. One girl was working on the husky as he yelped and cried. I know they can't control this part. My dog was frightened and shaking badly. I figured since it was late and I made an appointment they would take her right away. The lady told me she would be in a crate until the other girl was finished with the husky. I wondered why there were two girls and one was busy so why couldn't the other lady take my dog since she obviously was NOT cleaning! I told them I was just gonna leave and they had no problem with it! Didn't not care at all and was not apologetic! My sister and I just stared in disbelief at the two girls. Maybe it was because it was the end of the day, but compared to my recent visit to a different groomers, this was a complete nightmare! read more

PetSmart - So gross. Hair everywhere. - Pet Groomers Near Me - Whittier, California

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It took me a while to write this review because I was just that upset. About 4 months ago I was looking for a groomer that was close to where I live. We usually go to long beach but it's pretty inconvenient since we live near Whittier. I choose PetSmart in Whittier because if the reviews and how much cheaper it was than where we usually go. So here's what happened: I called to make an appointment for Sunday on Thursday. Everything went fine, gave them the package I wanted and set up the time to arrive. We got there on Sunday and they didn't have us the for the appointment! They said that they are booked up and said I may have called a different petsmart and they couldn't take me. I was flabbergasted. I told them the name of the person that made the appointment for me and two of them (one a manager!) exchanged looks and then the lady that was at the appointment book readily "squeezed me in" after asking a couple of groomers who could stay late to service me and my dog. That was so uncomfortable and they treated me as if they were doing me a favor instead of them messing up! I am NEVER coming here to groom my dog again. read more

PetSmart should do background and random drug checks on the people they hire. Our pets deserve to be in a safe and healthy environment. If you read the comments for the last six months, you'll find numerous complaints about the grooming department. Filthy conditions, crying dogs, bad grooming and cut faces. Your dogs shouldn't be subjected to a groomer who's hungover, or who has bad breath, stinky clothes and smelly hands because they're a smoker. Their breath, their clothing and the hands that groom their faces stinks. If dogs are squirming to get away from the groomer, it's for a good reason. . Your dogs nails shouldn't be forced filed. Sanding them down with force is as painful as clipping them too close. Watch your groomer techniques! If the condition of the grooming station is this bad, just imagine how they keep their own home. Time for PetSmart to step up their game, turnover your staff and hire professionals or send your wannabe groomers back to school! Shame on you PetSmart for not listening to your patrons! read more

I never thought a big chain store could be so personal and friendly like a neighborhood store, which this PetSmart really is. I walk my dog around the Whitwood Town Center everyday (almost), and Momo can't wait to go through the doors to PetSmart. Many of the employees know our dog, and say "Hi Momo!" when then see her. I guess it's because we leave Momo at the PetsHotel when we're gone for the weekend. The PetsHotel is great! They'll take good care of your pet. Standard overnight stay includes some walk and play time. We like to add an entire day of Doggie Day Camp so that our dog won't feel sad. Prices are reasonable, and Momo always leaves clean and smelling good. We also use the Banfield Pet Hospital (which is actually a separate entity from PetSmart, although it is contained within the store). It's convenient, and the vets there are nice. Prices are not out of line from other vets. I like the fact that they keep our dog's vaccination records in a database that ties into the PetsHotel, so they will know that our dog is up to date with her shots. We love this PetSmart, and buy most of our pet supplies here. Momo gets a treat every time at the checkout line. She loves that. read more

I can't believe how long it takes to get a bath for my dog. I scheduled my lab for a bath only, at 10 am. I showed up on time and was quoted 3-4 hours. Well 4 hours later I hadn't received a call. So I called the store and she said another half hour. Like what are you doing that it takes 4.5-5 hours for a dog to get a bath. I'll never come here again. I work in the afternoon and I barely made it to work because it took so long for my dog to get a bath. By the way the "manager" John was no help. He didn't really take the complaint seriously and blamed my dog. Like who blames a dog ? read more

I hate leaving bad reviews but I cannot find the "leave owner a message" tab. I walked up to register 1 with a bottle of shampoo. The cashier asked if I could go to register 2, there was something she needed to do. I moved over to register 2 and a couple people got in line behind me. She came back to register 1 and started helping people. The customer in front of me was signing up for training classes. I am standing there while register one helps 3 or 4 customers. In the mean time register 3 opens up and starts helping customers. I am watching 10-12 people walking out with their products and I just stand there. The management needs to help people who are signing up for classes somewhere beside the registers. There is too much paperwork and too many signatures required to expect that this transaction can be carried out in a normal checking que. I handed my shampoo to the checker on register 1 hoping that she would noticed what had happened. read more

out of all of the petsmarts i visit the whitter location is one of my favorites (the other one is the brealocation). this location has great employees that area always helpful and smiling...also they always pet my dogs and compliment them! i mean of course they will my dogs are the cutest :D remember to use your petsperks card and bring coupons! there's always a bunch online that you can find! one more thing if your pet doesn't like a certain item bring it back! they have a wonderful return policy...there's been a few treats i had to take back bc my dogs wouldn't eat it (i know they're so spoiled) also this location has dog adoptions every weekend (i think...call ahead and ask) they also have cat adoptions also, the petshotel at petsmart is amazing! i take my dogs there every time i go out of town i always get maxx a suite and lola a regular room. lola gets doggy day camp everyday and maxx gets 2 one on ones and remember if you're going to pick them up after the "check out time" give them a bath because it waves the late fee (if you can't tell maxx doesn't like dogs and lola loves dogs) read more

I take my large dog here to day camp a few times a week, The staff is very friendly. However I agree with the poster below. They do not play with the dogs while in the room at day camp they just stand around. I wish they would play with them as my dog always looks bored and so do the other dogs. If a person truly likes dogs you would play with them, so it does bother me to see this. Other than that the store is always clean and has a large selection of goods. They dont have the best dog food but they do have some rather good ones likes Nature and Blue. As foir grooming I prefer the Petsmart in City of Industry. The groomer there is very caring and loves dogs. read more

Stay away from the grooming salon! Worst service and customer service I have experienced! Apparently they were unable to fully groom one of my dogs and just gave a bath because a groomer was sent home.. they did not even try to accommodate my dog to even get him slightly groomed. They were rude and my other dog barely looked like they did anything .. and they said they couldn't trim one of my dogs nails, because " he was moving too much on the table"umm I've never heard of that plus my dog is 12 years old and a smaller breed! Absolutely ridiculous! Bottom line , they just don't care ! read more

I was a little hesitant to take my Maltese here for his bath/haircut because of all the negative reviews. We've used other Petsmart locations for grooming services for our pup, and decided to try this location out for the first time. Adri was wonderful from the beginning. We could tell just by the first meeting that she knew how to handle dogs, especially those who don't love baths/haircuts like ours. She didn't just grab our signatures and take the dog from us, but she had our pup on the floor as she got to know him, make him feel comrfortable with her, and feel his body for mats and tangles. We picked up our dog just a few hours later, and he looked exactly like we had expected! 10/10 for Adri! read more

I'm usually a happy customer here I like it because they have more stuff then Petco. I had the WORST Experience here today I'm a very nice person but when it comes to my baby my dog don't mess with me! I had to buy him prescription food didn't get any names but the first girl at the register was very rude she stated I needed his information from the vet which I had a picture of and take it to their vet in the store get a card from them then I can pay for the food okay I go to the vet explain everything to the girl and she tells me No I'm sorry you need a paper prescription with numbers on it or call your Dr so I can talk to them WTF it's covid my vet is very busy they don't have time for bs like that! I told her I have a picture and the dr's name on it. I work in customer service she could of done it she was just being a bitch. She knew she could of too she was just lazy. Okay I go back get the food all over again try another register girl still didn't work! This girl was very nice I felt bad for taking it out on her I even told her sorry it's not your fault. I spoke to a manager told her my dog is sick I need this food what do you expect me to do walk out with it because your policy is fuckin stupid. Banfield is the worst if you can't or don't want to sell customers that shop there often prescription food then don't have it in the open for people to grab so easily. I'm honestly so glad it didn't workout I got my dogs prescription food at Washington Blvd Animal Hospital where he goes for $50 I would of paid $180 at this over priced store. Also if your pet needs any prescription food you can get it at ANY vet with no questions asked and no problem this place just wants your money I will no longer be shopping here! Don't get me started with the grooming as well I had a bad experience with them before too didn't think anything of it until now worst pet smart store! It makes me sad it's like this in times like these when people should be nicer! If I would of known from the beginning that they had this food at my vet I wouldn't of wasted my time here. read more

Boarding is amazing. They take great care of my pets each time. A little pricey but they have great availability. I've tried to go to grooming here but have never actually used them. I've had The grooming staff have a terrible attitude every time. Don't go there! Lol but the boarding is great. read more

I absolutely have to give a review of the excellent service my 9lbs Maltese Ilithyia and I had with Bryan (Ilithyia's groomer) here at Petsmart. I love this place because Bryan listens to how I want Ilithyia trimmed and even when I stay and watch the brushing/trimming Ilithyia seems ok with it. I mean there are parts that she doesn't like, but her tail is up the whole time and her tongue hanging out, similar to when she's playing fetch. I do have to say Bryan is amazing, always finishes with my little girl 30min to an hour + before the quote time and puts a cute pink bow in Ilithyia's hair without me needing to ask for one. Ilithyia and I have seen Bryan 5 times in the last few months and have been extremely happy with the result each and every time. Been thinking about putting Ilithyia in the advanced class but haven't seen any reviews about the trainers on here so maybe I will put that off for another few months. read more

We typically go to the grooming saloon for our dog. The place is okay, could be better. My husband and I like our dogs hair short, especially around the face. It's never constant cut. One time she came back smelling like wet dog. I realized they probably didn't dry her well when they finished. It's the closes petmart saloon. We miss the West Covina location on Azusa. read more

This review is for the grooming salon. Don't ever take your fur babies here. Such rude and unprofessional people.

We left our dog at the pet motel for 2 nights and when we picked him up and brought him home he came back with really bad diarrhea. 2 days later he has sunken red eyes now! We're going to the vet to see what's wrong with him. He must have gotten something from there, I wonder if there's any way they can pay for the vet bill if it's their fault our puppy is super sick? I'm so frustrated!! read more

As far as I could recall, all PetSmarts has kept very high standards with excellent customer service. The Whittier location is no different. My wife and I make our frequent stops at this PetSmart for our yorkie and two cats every other week. The staff here are always friendly, and they go out of their way to be helpful to their customers. There are always weekly specials for various items from food to clothing to kitty litter. I also took my dog here once for a grooming, and they did a very nice job following my direction for a custom-cut, which many places in the past failed in doing. If you have a pet, this should be the only place you'll ever need to shop at. read more

Lousy adoption service, the people that work here are very rude and impersonal. If you want to give a pet a loving home, look elsewhere. They need to restaff their Cats In Need adoption service with better people. Will not be returning here ever again. read more

Store wise, this place is great, but the groomers are very impatient. I literally just exited the groomers office when they pulled me back in to tell me they couldn't groom my pup because he had a accident and was acting hostile towards them. I've been taking my dog to other groomers before this and this was the first and only place that claimed this. And the manager's attitude was pretty crappy about it. She also kept referring to my little male pup as a girl, so they don't even got their details put together. I knew not to trust a bigger groomer to take care of my pup. Pretty disappointed. read more

Trevor is the worst groomer ever. I always go to Petsmart to have my dog's nails trimmed but now I have to find a new place who will listen when I tell them my dog has bad hind legs and will nip. When I told Trevor this, he just scoffed and said "yah, whatever" like he was some pro at nail cutting. Well, he definitely met his match because it took him 15 min, the help of other groomers, AND he still made my dog bleed at least 3 times. There is another male groomer that is waaay better, who keeps my dog calm and does a great job. I wish he was there. read more

Excellent Service. When my husband and I go away for a few days we hate to leave our cat Dita alone so we book her into their pet hotel. The employees are so friendly. I have nothing but good things to say about Petsmart, the pet hotel, the grooming and Banfield (vet). On one ocassion we booked Dita at the hotel for a few days and a grooming. During the grooming her toe got stuck on the rack and the groomer quickly took her to Banfield (the vet on site) they were able to get my Dita unstuck. She was fine. The groomer did a very good job and I was gratefull she was concerned enough to call the vet. They even called us to make us aware of the situation. When we picked Dita up the vet met with us to explained what happened and also told us she needed a check up, the noticed some stuff. Anyway they did the check up and we were so impressed with their service we purchase pet insurance for Dita. She goes for her checkup 2x a year and we are vey satisfied with Banfield. read more

This store has hit a new Low! Over the past couple of years their inventory has been ridiculous scarce, and not to mention their personnel. I spend between $300-$400 per month here. I always organize the items by brand and flavor to make it easier on the cashiers and to also help speed the line for the ONE register that is open. Today I went to do my monthly purchase, my cat food neatly organize by brand, flavor, I let the cashier know how many of each I have (which I ALWAYS do) and she acknowledges- yet today she starts counting each one (TOTALLY FINE) but then starts turning EVERY SINGLE can around and over- mind you I have 96 cans of cat food - she's struggling to do whatever it is she's doing so I ask her "what are you doing" and she says "we have to inspect EVERY can to make sure it's the same brand, same flavor, same picture and same barcode ??? I show her I've literally separated each one for them and she says no we have to do it because of inventory control ?? Manager comes and she says the same, now if they're having an inventory issue with mis marked or mislabeled items it sounds like it's a Personnel issue - when stocking the shelves THEY should make sure they're putting the correct MARKED ITEMS! Absolutely Irresponsible and Unprofessional!! Just lost a long term customer read more

DO NOT ADOPT KITTENS FROM PET SMART. They had an adoption event and we filled out the paper work and then waited for over an hour. The lady saw us waiting and avoided us the entire time. After waiting for an hour and a half she finally decided to let us know we needed to be 21 to adopt. I think her name was Beth, she extremely rude and didn't know how to run an event. read more

Boarded my two dogs for a week, 1 of my dogs came home with kennel cough. They referred me to a local vet in Whittier which quoted me $1,300 for treating my dogs. PetSmart offered to only cover the office visit. Will never board my dogs at PetSmart again. read more

I went in and they would not sell me a fish and the lady was very rude about it and implied that I wasn't mature enough to have a fish... my friend was 17 but I am 18 and legally old enough to buy a fish. I was disappointed with the service and will be going somewhere else. read more

Very clean location! Everything is always stocked and organized. The personel are very helpful and friendly. i love coming here to look at the cats (since I love cats) and looking at the dogs in the grooming section. They always have adoption days where you can come and a adopt a cat or a dog. read more

I love coming here to buy my girl terrier clothes and snacks I also get her groomed here she always comes out absolutely stunning her fur is soft and shiny her nails done and she smells amazing I do recommend petsmart for all your pets needs the only thing I don't like is I drop my dog off and it takes almost 4 hours for her to be done but I do understand they have other dogs to groom! read more

PetSmart - Right after being groomed at petsmart simply beautiful=) - Pet Groomers Near Me - Whittier, California

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I just placed an online order to pick up some bird formula hoping that I bet the 2 hour before closing time frame that they have otherwise I'll have to wait the next day to pick up. My bird was extremely hungry and I didn't know how long I would have to wait until my order will be ready, exactly 5 minutes after I placed my order I get an email telling me that my order was ready! I'm so happy with the promptness and fast service I received. Once I parked my car in front of the store I called the store and an employee took me my order right to my car. I will be using their pickup service again! Thank you PetSmart! read more

If i could leave less than one star i would!!! Pet owners BEWARE... Do not take your pets to the petsmart groomers, they are not properly trained. I want to be the voice for your pets. I work for the vet industry and i have seen horrific cases involving pets being groomed there. Do not put them at risk, trust me, your leaving your pets with carless untrained groomers. Groomers are not allowed to muzzle or restrain pets. They are not medically trained or educated to monitor for vital signs of a stressed animal and how to properly use techniques. One can easily kill a pet if not properly handled. It makes me angry and sad that owners intrust them with there pets and sadly they come home injured. read more

I made an appointment online for my dog to see a vet. We got there and they didn't have her name or my name in the system. My poor dog had ticks on ears and they didn't want to take her. I had the email and doctors name I scheduled with. So disappointing don't know what went wrong here but now we have to wait and go somewhere else for my dog. Never again. read more

Ashley helped me with the guinea pig and the stuff it needs best worker and she very chill she knows a lot about guinea pigs Bc she has 2 herself read more

I wanted to board my dogs together, but that's not going to happen. In fact I will not be a PetSmart customer any longer. I have 2 very bonded dogs, a female and male. They are always together. They have 2 large separate dog beds, but always choose to sleep together. Always touching/cuddling when they sleep. They cry for each other when separated. Well according to "company policy" they must be separated, and boarded separately. Why???...simply because the female is a Pit Bull read more

I give it five stars for good service Petco has reasonable prices for the vetco for the shots $60 you can't beat it.