*** DO NOT TAKE YOUR DOG HERE TO GET GROOMED!!!!! **** We had our Shih Tzu groomed here on November 6th, and he came home with several cuts, an oddly swollen tail that was sore to the touch for days, and FLEAS. Yes, he came home with many many FLEAS. How disgusting is this??? We will never step foot in this Pet Smart again. read more

This is a great a place to take your pet! I really liked it and aparently so did my dog. Every other place we've taken him to get him groomed he comes back angry and irritated(he also licks himself alot,since they cut him) and this time he came back so happy and playful, and even though he was a bit matted, they managed not to cut him. I am very content with my dogs grooming. I also liked that my stylist let me know that his fur was going to have to be very short, and when I came to pick him up he let me know all the services that had to be done. I was also very surprised to hear that he hadn't bitten or tried to bite since usually thats the main complaint I get at other places. Since his fur was matted I was Surprised to know that the bill for the grooming, nail trim, ear cleaning, and shampoo was only 45$! At other places I've been charged up to 85$ just for cutting his fur... I am very happy with this service and I'll be bringing my dog back.(: read more

Not a bad Petsmart, but the people working in the grooming section weren't on their game. I had an appointment for my dog at 11:30am on Saturday for a simple bath/brush. We had been to several different Petsmarts before, which is why I stuck with the store, even though it was a 20 minute drive for me. I was in a rush and running late for an event that afternoon, so I was hoping to just drop Max off and take off. No, it took at least 15 minutes for them to check us in, even though there was no one in front of me. When Max was ready, I picked him up and was given the ticket to take to the cashier for payment. I got to the cashier, only for the cashier to notify me that the ticket was the incorrect form and I had to go back to the grooming lounge to get the correct invoice. Overall, not an efficient process at all and I probably won't be back to this store for Max's grooming. Not worth the 20 minute drive, in my opinion. read more

I like this store because I never wait in line here and the employees are always friendly. They have a huge inventory and it's always fully stocked which is nice. read more

I have a petco walking distance from my home and I still drive 20 minutes to go to petsmart. They have everything I need at much better prices. The staff is so friendly and attentive. You can tell they really care about pets which means a lot at a place like this! I definitely recommend this store hands down the best place for all your pet needs! read more

I was looking to adopt a cat. Been there a few times before to check them out. The older ladies were very nice. Went there to adopt this time had mind made up. Cecking out the cats. Asked to pet and check cats out in cage. OK sure. Tried to slightly pick one up to see how heavy. The damn lady. Younger blond got snapy. Reached in grabbed my hand and said done pick up the cat. I was like in my head OK you. Don't treat me like a child. I'm a grown up. Then the other lady dark haired said to me don't pet the cat on the behind it doesn't like that. I was like. In my head again. Don't tell me how to pet a cat. I will pet the cat on the head on the foot the but. You know what. How did they know to not pet the cat on the Butt. I wonder da. If I'm going to get that cat im going to need do a little trial and air of myself. So pis off ladies. Going some were else. Your store sucks. And maybe you should put some clearly visible signs that say no picking up or petting the cats on the but, or were ever they don't like to be petted. Stuppid. Or maybe it's just me. Lol. Look at me go. Stuppid. read more

Great service. Go see NEVIN. Seriously he is so sweet and very comforting. I knew my dog was in good hands. Great clothing selection,even better prices! read more

I've been shopping here for years and have never had a bad thing to say about this place... the staff is friendly and courteous, the store manager is exceptionally knowledgeable, and the store is always well kept and clean. Today was the exception... I brought one of my two pitbulls in, the other I left in my car (with the windows down, the valet key left in the ignition, air on blast as cold as it could go, he had water, treats, and toys with him) i had just picked him up from the vet after he was attacked by a rotty and had his paw torn. There was no way he could walk, and being medicated and injured, I could not bring him in with me. An ignorant woman looking to start trouble runs into the store yelling about a pitbull left unattended in a car neglecting to mention that the car was on, windows down, air on, water and food left for the dog, and because we were returning from a family trip I had a family member in her own car (with her toddler) parked right across from my car. The associate who helped me, an older woman with long dark dyed red hair proceeded to not only lecture me, she lied to me about a "new California state law" regarding dogs left in cars. I had a timer on my phone for seven minutes... It was nowhere near close to seven minutes. My dog was never in any danger. For her to have spoken to me so disrespectfully, and for her to have LIED to me about a state law is absolutely inexcusable. She made me out to be an irresponsible dog parent in front of all the other customers and staff and that couldn't have been farther from the truth. Even as i tried to leave the store before my timer went off, she continued to lecture me while refusing to even hand me my bag of beef knuckle treats for my kids. She clearly does not know enough to be working with the rest of the staff at this location. If you happen to come across her in the store, I wouldn't believe a single thing she has to say. If you can, avoid her at all cost and seek the advice of the manager. I am so incredibly disappointed with my experience today. After getting my kids home and consulting local law enforcement for over an hour, I called the store to speak with the manager. He was incredibly reassuring and understanding of my situation, he has seen me and my kids in his store numerous times and assured me that he would speak to the associate in question. While I don't in any way doubt that he will, I also will never forget how humiliating today was. I can't believe that anyone with so little respect could have any kind of future in retail/customer service. While none of this would have happened without the original customer who didnt take the time to fully asses my dogs situation, she had good intentions. The associate who lectured me just wanted to pass judgment on me and assert her self righteousness. I hope the rest of you pawrents have better luck. read more

I suggest no one goes to this so called dog grooming place. I took my Siberian Husky for some desheding because she was blowing off her coat. I've took her the PetSmart in Pasadena and they did an amazing job and worked well with my dog. As soon as I arrived to pick my dog up they said she bit one of the workers and they couldn't do anything to her. They charged me $62 for doing nothing! Her nails werent even cut, she wasnt properly showered and her fur got even worse. Hair was flying everywhere. I got home and my dog was acting unusual. She wasnt eating and she had to energy and my dog is quiet energetic. I also found flees on her which she probably got from there. My dog is trained to defend itself and if u hit her or call her names, she will not like you and harm you if you hit her. She is a well trained dog and has never done anything to any of my friends and she is very friendly. I called and wanted to speak to the manager and i was put on hold for half an hour and it wasnt a good experience. Long story short, DONT TAKE YOUR DOG HERE. I suggest you take your dog to the Pasadena Petsmart for a great job. read more

Hello, i am a reg at this petsmartfor everything and i made d mistake of taking my dog to another grooming place one time because my dog was due for her annual shots, however I was very busy therefore I was unable to take her that week, and she needed grooming, so I had no choice but to take her to another groom shop which I'm not going to mention any names. This was the worst mistake I ever made, but I'm glad I made this mistake which made me realize that Petsmart is the best grooming joint. Im sure they all know Gina there and they may read this, so hi guys. Lol. Anyway, I want everybody to know that this is the best grooming place because every time I bring my german shepherd, Gina back, she is super super clean and I'm in for days after. I noticed it because I see the colors different, she sheds less, her ears are clean, her nails are trimmed evenly and correctly, and they dont make my dogs nails bleed (hate that). Plus, she smells great for days now. The workers there are all awesome and actually put time to care for the pets there, and they are all trained well to take good care of the dogs for any owners that worry about the dogs being with a groomer as I've heard some stories that groomers push and pinch dogs when they don't behave. I am certain they don't do that here and that is the most important thing. Also people keep in mind that when you take your dog to another shop, while they are waiting to be groomed other places toss them in a super small cage with attached cages and on uneven concrete floors, and you never know if the next cage dog has any diseases are viruses should they make contact w your dog. This is something very imperative for me. I wanted to write a review to makw sure managers n ppl know how great groomers are as i KNOW THEIR JOBS R NOT FOR EVERYONE. You need to have true passion for dogs and genuine care to do it. Last time Gina was done by ashley and im superrrr happy n satisfied w her work, but there was another groomer that did gina the previous time and i cannot recall her name, but she was excellent too. I feel sooo comfortable leaving my dog there as i know shw will be TREATED WELL AND LOVED UNTIL IM BACK. THANKS GUYS. read more