Dog owners beware. This company is a fraud. They were willing to take my $ upfront, have me sign a contract that states if you don't receive all sessions within 4 weeks you forfeit your costs. They cancelled on me for personal reasons on their end, and I was understanding, compassionate and patient. Life changed in the in between and I no longer had the dog who I had bought the package for so requested a refund. They hadn't delivered due to their personal reasons which we were fine with but then everyone got busy and forgot about each other. Jessica is refusing to refund my costs, she is blaming me, she is pointing out the contract and highlighting the part that says we had 4 weeks to receive our sessions, despite my clarifying for her that it was due to their personal reasons the sessions were cancelled. I am honestly in disbelief. Who does that? It's hundreds of dollars and I didn't even think about it until recently, and she is blaming me for not requesting the refund sooner. I requested the refund within 30 days which I think is more than reasonable, but instead Jessica has opted to hold my money hostage although they didn't deliver and now I no longer have the dog. Talk about getting something for nothing! It's basically like paying Starbucks for your order at the window and then they're like oh sorry come back later the barista is sick so you're like ok cool I understand and hope the barista feels better soon. You forget you paid for the order already and then later when you remember you ask for a refund since now you don't drink coffee anymore and they're like oh sorry you should have come back sooner. Um, no??? It's businesses like these that make me wonder how they're even still in business. It's stealing. Thievery. Taking my money and not delivering. She did offer to transfer the sessions to my other dogs but they're already trained so I don't have the need for that, although that was nice of her to offer but I would rather have my money back since the package was for a specific dog who I had at the time but no longer have currently, and my other dogs aren't in need of the service and aren't the kind of dogs you would take to a K9 Academy anyway. Ugh, I felt the need to share here because I have legitimately been ripped off and scammed. I tried to get Jessica to see where I was coming from and to see how requesting a refund and asking for it within 30 days is more than reasonable, but she is very defensive, and placing blame on the client (me), which to be honest is so unprofessional I almost don't know what to say about that. I was going to post a 1-star review, but her husband Juan is cool so I'm going to consider it a 2-star experience since he is nice. If I were rating Jessica alone it would be a 1-star experience. I can't speak to the results of their training as I only had a couple of sessions before she cancelled, so this review is primarily concerning Jessica's unprofessionalism, disregard for my reasonable refund request, discourtesy, rude communication, and stealing from me. I made a mistake coming here. It seems good on the outside and maybe they're good with dogs, I'm not sure as I didn't have enough of an experience to really even know on that, but administratively, professionally and financially, I would definitely not come back. I still can't believe she is holding my funds hostage and refusing to give it back when they didn't deliver. Huge bummer as I thought I was hiring a 5-star company when we initially found them on Yelp and reached out, but I can see that since then their ratings have gone down so obviously their quality has gone down. Oh well, goodbye to my hundreds of dollars. That was an expensive lesson learned. Ouch. read more