This place is awesome. My dog loves it so much. They always do a really good job with everything including teeth, nails, excessive shedding and they always go over everything before and after. I would definitely recommend this place. I've used many different groomers, today it happened to be Jessica. I've never used the vet services, but the staff there is absolutely wonderful. My dog has never done this before, but she had an accident in the store. And the vet that was on staff told me don't worry about it. Go to your appointment. I will clean it up. I couldn't believe it. The manager Cindy J is always available and running around doing what seems like 1000 things. We've never had problems returning things. We absolutely love it here. We've been using them for the last five years now. read more

I'm soo sad! We called earlier to ask about adoption times & the lady on the phone said 6-8 we show up and all the animals were adopted. Told me "next time to call ahead & it starts at 4pm first come first serve" SHE TOLD us 6 & WE DID CALL two hours before!! Gave us all the wrong info. We drove all the way from Burbank in hopes to get a cat. She was just on the phone yapping away. She gave her name Cindy. read more

Taken our Lily there , they do great work and the staff is very friendly. She really needed a haircut, they did great. read more

PetSmart - Pet Stores Near Me - Tujunga, California

I literally go out of my way to come to this petsmart because the staff is so friendly. Melissa is my favorite person to come to, she is so knowledgeable, attentive, and friendly! Greatest customer service I've received. read more

I brought my dog in for a grooming appointment at 1:30, which I had scheduled a few days in advance. I was told the service would take 2-3 hours. After waiting 3.5 hours, I called to check on the status and was informed that they offer a "VIP service" for an additional $20, which allows those customers to be prioritized. As a result, my dog's appointment was delayed while others were taken first. If I schedule an appointment for a specific time, I expect my pet to be serviced accordingly unless there are unavoidable delays. This policy feels frustrating and inconsiderate to customers who plan their time around these appointments. If higher pricing is necessary, it would be more transparent to adjust base rates rather than introduce add-ons that delay standard appointments. Overall, this was a disappointing experience, and I will be looking for another groomer in the future read more

I had gotten a 10 gallon starter tank for a bearded dragon online there was a good deal . So I thought I'll order it for pick up then go in store to pick it up and buy a bearded dragon along with it . This would be a second time I've owned a bearded dragon . Walked in it was not a welcoming environment to begin with I felt like the workers and supervisor kept looking at me in a weird manor. I asked an associate inquiring about the bearded dragons she had told me to wait for the supervisor. Supervisor then comes and explains that the 10 gallon starter tank is not suitable for a bearded dragon juvenile. I then asked explained I've had one before and it was our office pet we had him as a juvenile in the same size tank and once he got bigger we got him a bigger tank so I would be doing the same with new bearded dragon . HOWEVER that was an issue for the supervisor. She said she would recommend me getting a 20 gallon tank and return the 10 gallon tank . I repeated myself I know how big the bearded dragons get I'll just purchase a 20 gallon tank when the time comes . She then proceeds to tell me she wouldn't be able to sell me the bearded dragon if I don't get the 20 gallon tank . She was having a stern /snarky tone. I said fine . She had another associate help me chose out a bearded dragon. I chose it and me realizing that there was 4-5 in a tank that was half the size of the 10 gallon tank I originally ordered I asked the associate why can't I just stick with my original tank and he said he doesn't see a issue with it . He agreed with me that it didn't make sense . I proceeded to take the 20 gallon tank placed it back on the shelf . He lets the supervisor know and she tells him she won't sell me the dragon unless I will return the 10 gallon and buy the 20 gallon . Mind you I bought the 10 gallon for $58 & the 20 gallon was $112 -$120 . I then said how is that possible to refuse service ? He was playing the middle man and said she stated it's POLICY . I then asked him if she can show me somewhere in the policy in writing that she can't sell me the 10 gallon tank and a juvenile bearded dragon together . He then said she just doesn't feel comfortable selling me the dragon without the 20 gallon tank . I feel like I was profiled as soon as I walked in . I have a lot of tattoos and I was speaking very nice and respectful towards everyone . I then was waiting for her to come talk to me then never came . I told the employee I'll take the original tank and take my business elsewhere. I explained the situation to another rival company and they didn't agree with the supervisors action . I have many pets and love them dearly . I've never had bad interactions with anyone especially in pet stores but this one has definitely taken the cake for me. I drove over 40 min as well just to get turned away as a paying customer . I did not get the supervisors name. But whoever was scheduled today same date as this review and it was around 6pm I visited the store that was the supervisor on shift. Very disappointed and very unprofessional to treat a customer a certain way . I also saw her talking to other employees about me while the associate was helping me out choose a bearded dragon. Please let higher management know about this situation . read more

Can't say enough good things about the vet department. I just moved to Tujunga and have a pretty anxious terrier mix rescue. They answer the phone right away, the staff remembers my dog, they calm him down, and are very attentive. Special shout out to Kino and Annie who have been consistent staff when I go there. They have seen me at my worst and are so incredibly kind, professional, and reassuring. Every experience has been 10 out of 10. Very grateful. read more

I would love to leave a good review, but unfortunately I've had so many issues at this store. I come here all the time. My cat has kidney disease and they have a plethora of options for her so we love the store itself. Normally they're very kind here when it comes to when I purchase in store. I don't have the PetSmart vet card because they treated my animals so poorly I go to a private practice location now (and found out my cat is sick). Typically the person at the register is kind enough to understand and pushes it through (because I've been buying at this location for over a year now consistently). The manager working the floor today is awful. AWFUL. She told me I'd have to wait 7 days for approval when I get my cats food here ALL the time. I travel a lot so sometimes I don't get time to go to the store or order in time so I had to run in today. But the manager was soooooooooooo rude. My purchase was at 6:20pm on 4/10. The worst, will be going to a different PetSmart moving forward after today. read more

I don't really have an issue with the store employees other than they need to be more knowledgeable when it comes to pet food. Every time I go shopping there's nobody around to help. My problem is with the grooming department. I spend $65 to get my Boston Terrier bathed, shampooed, teeth brushed, nails clipped or grind down, they check and clean his butt (anal glands) and ears. Lastly a 15 min brushing. They say we'll call you in a hour. Normally I wait or go shop around. Not more than 20 to 25 mins later I get a phone call saying my pup is ready for pickup. HUH ? So they washed shampooed, checked ears, butt, brushed teeth, clipped/grind nails and a 15 min brushing in 20 to 25 mins? I now bring my Boston to PetSmart's competitor, where I can watch them do all of the above except the bathing. I pay the exact same price which takes 45 +/- mins. read more

If you want to go to a glorious place, where people love animals and are also great with humans, please go to this PetSmart. I've sworn off the other place and now I'm a huge fan of Tujunga PetSmart. Every single time I've gone there, I've had such a great experience with their staff. You walk in and are welcomed with a hello. Questions? They got you. Had an especially sweet moment with another cat loving, very cool clerk today after I went bananas over their adorable kittens up for adoption. These are rescued kittens/cats who come from the Pasadena Humane Society. Kudos to PetSmart Tujunga for giving them a better shot at getting their furrever home. Had another great moment with the cashier who is a lovely person. We joked about buying doggie poop bags we don't really need but are super cute (dogs in ghost costumes, lol) and we laughed and laughed. It was just what I needed. On another note, I get the best crickets here for my gecko. They are obviously very well taken care of because they last a long time between feedings. And you'll get your crickets fast. Not the long wait I've had at the other place. Thank you, Tujunga PetSmart. I truly appreciate you!! :) read more

Made an appointment yesterday and was easily accommodating to get me an appointment the next day to care for my kittens knives of nails. Michelle went above and beyond today. My newly adopted kitten needed some nail care. She also made some great recommendations for a new kitten owner such as myself.. very quick service and my kitten seemed to have enjoyed the process. Will return! read more

PetSmart - Picture of my little girl before her appointment - Pet Stores Near Me - Tujunga, California

Let's start by saying this has been our go to pet store for 8 years now. We started off with buying a fish tank and fish for a few years when my oldest was about 2 years old. Then we got a 60 pound golden doodle and suddenly our little one was out of the fish stage. I'm at this place twice a month buying dog food and dog treats and I've never been treated bad. Today we walked in with my ten year old to buy a small gold fish for my 2 year old who's been sick for the last 2 weeks. We were hoping this would put a little smile on his face. We set up a 2 gallon glass bowl we had purchased on Amazon. The bowl was filled up with water from our reverse osmoses water system 2 days ago. We stopped by and picked up the rocks, 1 decretive toy and food. The girl walks over asks us how big the tank is, then says is your tank seasoned? I said no we have to buy the additive. She hands the additive to me and says I can't sell you a gold fish, I will only sell you a feeding fish? I asked why? She replied, because of the size of your tank? I asked her to give my son and I a minute and we would let her know what we wanted. My son pointed out both the gold fish tank and the feeder fish tank said fish requires 20 gallons. We asked for help on getting the gold fish. She said I'm not selling you those you can only buy the feeders. I asked for the manager and he reiterated the same BS but in a nicer tone. At this point I'm really upset but trying to keep my calm. I said we have a kid who's not doing so well at home and we are going to buy that gold fish. He said sure I'll sell you one. I mean WTF is up with these people, treat your customers with a little bit of respect. Instead of mouthing off at customers, maybe grab a net and remove all the dead fish from your tanks that are eating each other. read more

PetSmart - $ 6.00 gold fish I was told - sales lady could refuse to sell it to me because it was her right too ! - Pet Stores Near Me - Tujunga, California

This store is the best, the employees/volunteers..... girl you can tell they love what they're doing and how much they really care for animals. I found out a former family member put up our cat for adoption and was then later sent to this location. when I arrived there was a volunteer by the name of Kate who helped me out and I was able to get my baby girl back. Kate was so lovely and Wan so thank you for taking good care of my princess. I would also like to recognize a worker by the name of Adam who was truly such an angel and he slayed. Not only was Adam so happy for me but it was nice to get to know a little bit about him and how he loved his job because he loves animals so he felt like he was in the perfect place which honestly melted my heart. He was able to help me out with my coupons and get me the best deals for my baby girl. At the end when we said goodbye he told me "I'm so happy you got your baby back" and I was just so touched because I knew he meant it and that's how I truly knew he's an animal lover, I could just tell he was one of my peoples and he is that betch lol. I cannot recommend any other store but this PetSmart location, the kind Souls here are just everything. read more

I took my dog here for a nail trim and now he's got kennel cough. My dog was perfectly fine and healthy before I took him to this location. This is absolutely horrible!!! read more

It is a pet stop for all things pets. Very helpful staff. Great groomers. A strong suggestion.

I come here to buy heat bulbs for my Uromastyx. There was one time I ordered lamp housing to be delivered to my house. It did not even come in its original box! It was just in a shopping bag without a box and with a price tag on it...I was worried that was going to cause problems for returning since I ended up needing a different set up. I had to return it in store but the return process was thankfully easy. There's usually only one cashier so expect a line. Happy to hear when the cashier tells me there's a coupon on my receipt for next time though. Always easy to find parking in their large parking lot right outside. read more

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I had a very disappointing visit to this Petsmart location yesterday. I went to buy my dog's prescription dog food a week ago, and they were out of the one that I normally buy. The cashier told me it should be in on Tuesday. I went in last night and they still didn't have it. They went and checked in the back to see if any had arrived. (They still didn't have it and couldn't tell me when they would get a shipment.) While I was waiting I tried to see if I could order it on the app and have it delivered. But there is a problem with their website, and you can't place an order on the website. When I asked them about placing an order, they blamed the cell service. I tried again at home and there was a problem with their website. I have been buying my dog's prescription dog food there since they opened up veterinarian services at this store. I spend over $200.00/month there but I have been forced to go back to ordering from Chewy.com. read more

If you have any normal domestic pet (cat, dog, fish, hamsters, etc), then they've got you covered with their vast aisles of quality top-end products. I like that I can also order online and pick it up with ease. The staff is always eager to assist and help you locate whatever you're looking for in the store. read more

I have brought my cat to the Grooming salon, typically on a monthly basis, for the last year to get her nails trimmed because she doesn't let me do them at home. She's a fiery cat and can be hard to handle, but they've always done a great job with her. Sinai is the best! She has learned what works best for my cat (moving quickly) which makes all of our lives easier and less stressful. read more

I had 2 of my dogs groomed here although one groomer did a good job, the other did not. I have a dog with very thin long hair that tangles. That being said, I received a call asking if I would like to pay an extra $40 to deal with the tangles, I said no and elected for them to cut short. It is my fault that I always pay in advance of receiving my dogs. I paid an extra $40 for a pampering with the dog. What that entailed I am unsure as dogs nails weren't cut, hair was short (meaning I should not have been charged the extra 40) hair on head was not groomed and he looks ridiculous. I am pretty generous and I pay in advance and tip in advance and it was really dumb on my part. Spoke with the manager George and he said to come back the next day to have the nails fixed and groom his face. I didn't want to be bothered and he said he would give me a $40 credit next time. It is highly unlikely I will return as they should have credited me back the $40. Kicking myself that I tipped the groomer. The unfortunate thing is the groomer Jessica did a good job on my other dog. read more

My husband and I specifically came here just to buy some dog food but on a whim we decided we wanted to add an aquarium to our apartment. Alex was the one who accommodated us and let me to tell she went above and beyond to help us create the perfect aquarium! She answered all our questions, was super informative and patient with us. She was the reason why we were so excited to get home and start making a home for our fishies. One of the best customer service we every experienced honestly. If you're looking to purchasing and bringing some fishes home ask for alex, I promise you won't regret it! read more

PetSmart - Pet Stores Near Me - Tujunga, California

Staff was no where to be found, couldn't even buy anything. When I asked someone for help, they just disappeared, I guess they don't want to make money. read more

We Love Zovi with the Petsmart grooming services! I took my 7 month old puppy there! He was scared and a bit reactive but Zovi was the best and did an amazing job! So loving and caring! Thank you Zovi so much for creating such a safe environment and positive experience for Happy! We love you! read more

Ryan is hands-down the best Petsmart representative I've ever had the pleasure of working with. The guy was born to do.He knows everything from A-to-Z and truly cares about helping any customer that walks in.He's the only reason I choose this pet smart when it comes to buying pets or anything I need for my pets.If every Petsmart had an employee like Ryan they Would definitely 10x Their sales.He always takes his time and make sure every customer he's helping is satisfied.Just today he helped me and my kids Pick out some fish for our new aquarium and went above and beyond answering any questions or concerns I had,I truly appreciate his customer service skills and I will always continue to give my business to this Petsmart for that reason. read more

Hi. Took my doggie Zara there for the first time for grooming and they are all so nice and I could tell they took really good care of my baby. Fernando was her bather/groomer and he really appreciated how special she is. read more

I took Bruno for a bath and brush with Fernando L. Bruno is adopted from the shelter and is a very anxious dog, and usually gets very nervous to get any grooming done, but Fernando did an awesome job in keeping him calm and getting him all cleaned up. I call highly recommend getting him for your next grooming. read more

It's our first time in this store to get our poodle dog groomed coz we have an event to attend and our local Petco was fully-booked. We chosen an upgraded services and after few minutes after dropping him, the groomer called to say they will charged me with handling fee. When they call me to pick him up, they said he's ready in 15 minutes. I'm shocked to see him all shaved. He's ear hairs are not trimmed as well, he's nails are still sharped with uneven. Hair cut. All their job is like everyone can do. I paid $94 dollars to get a sloppy job. If only I knew this will happen, I should have done it myself. Never again will come back. Beware on bringing your dog here specially. So disappointed! read more

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Ive been going to this place for years for everything. I live further away, and yet still prefer to go here. But today, i dont know was just different. The staff is always nice, always quick, always grooms my dog so well, but today the service was amazing. Ruben was my dogs groomer and he did such a good job on Dexter he looks like a cute lil teddy bear. Unfortunately, I dont know the girls name who rang me up (shoulder length brown hair, young, super peppy), but she was super nice to Dexter, played with him and all, and still got a line of 3 down in less than 10 minutes (my transaction only being 3 minutes). 10/10 service ALWAYS! read more

PetSmart - Dexter after his grooming, he tired and didnt want to take a photo, but still cute! - Pet Stores Near Me - Tujunga, California

Clean friendly great for all pets my grandchildren love to come and see the animals Marco is a great groomer friendly and my dogs look amazing read more

Been shopping here for years, very convenient for me being in the neighborhood, always excellent service. Wide selection of pet supplies and food. I have a 35 year old parrot that is very demanding of his food and the best for him is available here. read more

I am very disappointed with this business due to an issue with our grooming appointment. We made an appointment for grooming services and it was confirmed via telephone/email. The day of our appointment, my wife contacted the business to confirm the time/appointment. Everything was good to go. My wife then received a phone call asking if we can come earlier, so my wife agreed on a time which was an hour earlier than our scheduled appointment. Then, my wife received a phone call stating that they had to re-schedule our appointment to a later date due to an issue with our newly scheduled appointment. Then, what happened to our regular appointment?? We loved this place too, but on to another place now. read more

We come here pretty often to buy bones, emergency dog food, and random fun things for our middle-aged corgi. :) the staff is friendly and the store is well organized. I just recently went to get a new dog tag. The selection of tags go choose from isn't super big, but they have enough! I was specifically looking for a bow tie shaped dog tag and was able to find one here. (Now my corgi looks super dapper.) upon purchasing the dog tag, you get a code to do laser printing. :) read more

Emma recently new to Pet Smart grooming is one of the best we have worked with. She relates well with our little pom and the bath and groom is beyound what we expected. Hope she stays around, Thanks Emma read more

It was my first time taking my dogs to a groomer and I can not be more happy with the experience Julia R. Showed me. She took the time and was knowledgeable of what my poodle and doodle needed. I will be coming as a regular customer from here on out and I 100% recommend her with your poodles and doodles or matter of fact any type of dog you have. She was very professional from beginning to end and most importantly she gave my puppies the cut they needed! read more

PetSmart - Pet Stores Near Me - Tujunga, California

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My dogs always get a grooming here but one of them had a bleeding nail during his grooming and nobody bothered to notify us until way later. This is unacceptable and needs better groomers to do the proper training for incidents like this one. read more

Average PetSmart in the area that has what one would expect, but by no means is an immaculate establishment. Unfortunately they don't have any pet boarding at this location, but there is grooming with reasonable prices. They also have the other animals that you would expect such as fish and birds, and they also have all the supplies that one expects from a PetSmart. I wish it was a little bit more toward the nicer area of La Crescenta / Canada, but luckily it is not to far. Add a stop to the dollar tree, DIY, McDonalds, or In-N-Out, and you have a nice little Saturday all planned out. read more

I'm very very disappointed I have a 1 years old and a half golden doodle the most sweetest dog very clam they made him very anxious to the point were he was bitting the shears for his haircut they cut him half way and left him like that for me to pick him up also when I got home noticed that he has razor burn mark down his back I will definitely rate them a 0 if there was a 0 he will never be returning to them my dog has been sleeping ever since he came back from them and his always active looks like his in lots of pain from the razor burns I will be seeking a lawyer to get this resolved not to mention that they charged me for the half job they did on him do not trust Julia or them to work on your dog they don't deserve anyone's business read more

PetSmart - Pet Stores Near Me - Tujunga, California

Dr Washington and his staff at the new vet clinic inside Petsmart are amazing. They are all proffesional, compassionate and friendly. So easy to book your appointment online, schedule an appt on the time you are available. They are open on the weekends, which is a huge plus for many. Such a welcome addition to our community read more

PetSmart - Two little strays needing medical care. - Pet Stores Near Me - Tujunga, California

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This petsmart doggy day camp employees some are nice, but some are incompetent. I felt that I was being push off and my dog in that place.

My golden had an appointment with groomer Alliza W today and she was amazing!! Very professional, kind, and gentle on my golden retriever. The store and salon were very clean and was respectfully enforcing COVID-19 social distancing procedures. I voluntarily waited outside the salon for maybe 2-3 hours waiting for my dog and I could see her taking her time to gently lift his paws and brush out his tail. I decided to try the Burt's Bee's oatmeal upgrade and my baby boy's fur was so SOFT and SHINY! I liked that it didn't have any chemical smells and I appreciate that Alliza asked me beforehand if I wanted a cologne spritz since I don't like when groomers spray without asking since perfume makes me sneeze. Overall I am very happy with PetSmart and their grooming salon, definitely book Alliza if you can she is great! :) read more

PetSmart - Pet Stores Near Me - Tujunga, California

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