Came here to pick up an online order. I like that there is a certain chi to this store. I was kind of led to the area where you fall in line to pay for the register. I did that amd when I got to the cashier, said that I was picking up an online order and provided my name. My order came in a paper bag! Not plastic. Smooth transaction. read more

PetSmart - Pet Stores Near Me - Skokie, Illinois

Do not go here. They overprice items and charge full taxes on the regular price of items when you use a coupon. Some of the staff are great but management is poor in their customer service and insist on being right if you question their pricing, numerous taxes and price matching. Seems illegal to tax on an item at full price when you paid a discounted price used w a coupon. read more

Am I a bad (dog) mom? It's Mr Buttons' birthday today and I am only now getting around to buying something for him. Fortunately I was able to pick up a few cute outfits (although Xmas ones) and some toys. He will be happy with a PB snack after his dinner (he can't tolerate specially decorated dog treats or rawhide bones). There is a large selection of holiday outfits, toys and treats for dogs (and cats, too). I also saw some little couches/chairs for lizards. Lots of animals and people visiting this location today. read more

PetSmart - Pet Stores Near Me - Skokie, Illinois

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The folks at PetSmart are terrific. The gal that trimmed my cat's nails was amazing. My cat is the meanest thing, ever! And, this gal was done in two seconds! No fight from the cat. She must be a "cat whisperer"! read more

We were in the store tonight 9-22-25 to buy a harness for our dog. Kari was a great help in fitting our dog with the proper size harness. Also the manager was great too. read more

The grooming sucks! The groomer literally cut my dogs ear and made it bleed and basically didn't go anything about it... we had to make our own appointment at the Evanston pet smart bansfield hospital and have their doctors check her for any damage the next day bc they didn't have any openings at the Skokie the day of the incident or anytime after... The doctors at Evanston are making her wear a cone and had to pay so much for medicine and the appointment itself because of the stupid groomer messing up my poor dog! read more

DO NOT use THIS Petsmart for Grooming services. The staff is INCOMPETENT and are incapable of even making and keeping their appointments. Additionally the customer service is HORRIBLE. DO NOT TRUST YOUR PETS with anyone at this location read more

The WORST customer service EVER for the GROOMING SALON. Do NOT bring your Fur Babies anywhere near this BUTCHER SHOP. The staff has NO IDEA what they're doing and the Store Manager is a JOKE and can't do his job! Do yourself a favor and Google Dog Groomers and you will find independent Groomers and other businesses that do a better job and charge LESS for better service! read more

We get all of our cat food and litter here, and greatly appreciate the curbside (parking lot, in reserved spaces) pickup. Prices are reasonable, and the rewards program always nets us a free item or two every so often. read more

I bumped into Daniel not knowing he worked at PetSmart. He complimented my new puppy Rufio and mentioned he worked here. On the spot I asked if there was room for Rufio to get a bath, he said follow me. He took the time to take care of a Rufio with no appointment. He also told me about an Elton John movie that I'm excited to check out. Thanks Daniel you rock! And Rufio will be back! read more

PetSmart - Daniel taking the best care of my newly adopted puppy Rufio! - Pet Stores Near Me - Skokie, Illinois

Excellent dog supplies and toys. Not inexpensive. Very good grooming salon for my puppy.

Always friendly willing to help you find anything tour looking for . They always great you when you walk in have always asked if we have points rewards plan if not they do help establish one which is great since we go there every other week . read more

This place specializes in selling almost dead betta fish. I had 2 fish die within 2 weeks. They sell the crappies fish. The worst thing is a threw out all of my supplies and aquarium because I am so sad that my fish keep dying. It is horrible! read more

Shanya used to be in the Glenview location. finally the corporate folks at PetSmart realize how great of an employee she is and made her a manager of the Skokie location. Rather than take our family member to the Glenview salon we drove 18 miles round trip just so Shanya could take care of our pet Lulu. As in the past she did an amazing job! we will continue to visit her in the future and wish her nothing but the best! read more

PetSmart - Lulu relaxing after her day at the doggie salon - Pet Stores Near Me - Skokie, Illinois

This Groomer Cindy, We asked her to give our dog a trim, cause the last time some other lady did it better and it looked so nice, but this idiot Cindy we believe, Abused our dog and she buzzed all of our dogs hair off even though we asked for a trim. She also did not trim our dogs nails good and she started scratching us so she can leave this hell hole. Do Not Go To PetSmart! read more

PetSmart - This was her before - Pet Stores Near Me - Skokie, Illinois

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My dog Peanut, needed a bath and nail trim real bad. River took great care of her. He even buffed out her nails so they were extra smooth, and her coat was amazing afterward. Will be coming back and highly recommend him! read more

The grooming hours are clearly posted, and it says they accept walk-ins with no mention of a restriction on hours, yet they consistently close 3 hours or more before the posted time. Today we were there to get a nail trim over 3 1/2 hours before their advertised closing time, and they were closing and unable to do the nail trim. I was told the staff can't "just wait around for walk-ins." What is the point of having walk-ins and not specifying any restrictions on hours if they don't even come close to being open the specified hours??? read more

Twice I made appointment for cat's nails trimming and twice it was not kept. That required to drive twice in vein. read more

This is how are dog came back to us, this weekend after his grooming appointment. Bleeding from his private parts and complete raw back side. Do not bring your dog for grooming to this location. Corporate office has been notified about this abuse. Groomers name was Sarina! read more

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I never had any issues or complaints regarding a groom at this location... the grooming salon team has always done exceptionally well in making my pups haircut beautiful... I'll have to say I regret ever booking with Daniel.. his reviews here made him sound exceptional. I might've gotten him in a bad day but that doesn't change the fact that my dogs coat wasn't even brushed or even groomed. Me and Daniel discussed my concerns and what I wanted with my pups haircut. He made it seem like he understood me with a yea I got you, you won't be disappointed with a smile and everything. I certainly regret it my pups haircut looks hideous!!!... he took 4 hours grooming my dog supposedly and noting was done well, I'm very un happy and will be bringing this up to corporate because I didn't pay $100 for noting. read more

Shayna is by far the best groomer in the world! She's been grooming my malshi since he was a puppy and she's been doing such an incredible job with him. She is so sweet, patient and attentive and truly cares so much for our pups! She always does an amazing job making Benji look like the most handsome dog in the world. Benji has been a little more anxious lately and she has been so kind, gentle and so so patient with him and we are so lucky to have her as our groomer! read more

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I love this location because their associates are the best !!! Always polite and helpful!!! But it has come to the point where I need to say something when it comes to an specific associate that can't count 50 small crickets!!!! And this always happens with her , and line i said before, I don't want extra crickets, I want the amount that I am paying for !!! I usually get 100 and she always gives me less, first time was 65 and even the person at the Register told me that it didn't look like 100 which she proceeded to charge me the 100, I didn't want to complain or anything because they were pretty busy but this is the same experience every time I go to their store!!!! So today 2/13 I ask for 50/50, probably was easier for the girl to count, so when I grabbed bag it definitely didn't look like 50, so at the register I asked the " new boss" that's what he told me he was and he agreed that it was less then 50 on each bag ! So supposedly he went and give me the right amount, mind you that there was a lot of dead ones, so when I got home I counted and in one bag was only 39 and the second bag was over 43, like I said I'm not asking for extra but what I am paying for. I love this location but my experience with this associate has been not the best !!! She is very nice and polite but she can't count! read more

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I never buy anything here, but my boyfriend and I always stop in simply to see the cats in the back that you can adopt. No employee has ever given us any problems, and I've never been followed around the store. I've also never needed to ask employees for anything, so that could be why I've never had problems haha! One thing I have noticed, though, is that no employee greets you when you walk through the door here, and no employee asks if they can help you with anything. So that's not the most ideal. We see the other animals, too, but our priority is the cats (even though I'm much more of a dog person). This location does provide grooming, but I've never gotten my dog groomed here because we have our own place we go to. This location also provides training. I'll stick to here for looking at cats, and Petco and Pet Supplies Plus for my pet supplies needs. read more

Took my dog for his very first haircut here and I'm so upset with this place because my dog ended up with an infection in on his testicles! WTF! Dirty unsanitary clippers! I am so furious now I have to deal with a giant vet bill and my pet has to be treated with antibiotics and sit with a CONE FOR DAYS!!!!!!! Clean your supplies BETTER PETSMART! Gave you guys the Benefit of the doubt for what! Never ever again! read more

PetSmart - Infected testicles - Pet Stores Near Me - Skokie, Illinois

Rachel rocks. Their website was down and I needed to make a purchase. I've dealt with her twice. She runs around the store making sure she has it and is sweet as can be. Jim rocks as well. Mr. Hawkins, you'll be hearing from me! My new and only store! read more

PetSmart - Nacho! - Pet Stores Near Me - Skokie, Illinois

We were sold a bag of fly/maggot/insect infested huge bag of dog food by this exact store. The return policy is misleading.Was repeatedly told its up to the manager's discretion regarding refund/exchange/store credit on an open bag of dog food (dog food bag was still full). Store refused to do anything and even to help or give suggestions untill I fought back by calling the Petsmart help number. The manager, finally after accessing the receipt said its upto her discretion and she is choosing to give me store credit. I am appalled hearing about all this. I have never had a store be so against helping a customer. We were loyal customers for years, spending 1000s of dollars on my dog. They put up quite a resistance for $40. We were even told that calling the dog food company will not help because they dont care. LESSON LEARNED- even with a receipt, defective (i mean infested) product, the store can abandon you. no customer loyalty from this particular store Happy Ending: Called dog food company directly . I told them i had insects. Their response: would you like a refund, or exchange with coupons. Pet smart can learn a lot from this company. That is how customer service should be. Suggestions: You never know when you open up an expensive brand of dog food and find bugs. I would suggest save your receipts however, even with receipt, the manager has the authority to screw you. Go somewhere else were it is easier to exchange a product sold in bad conditions read more

I've brought my puppy for grooming over 2 yrs. Never had a problem with any groomer or their customer service. Pleased with their attention to detail with my pup. Today unfortunately has forced us to find a new establishment. Customer service was poor and the follow up to my concerns was even more discouraging. The manager at this time handling the concern was Maggie. I'm really bothered by her approach and lack of professionalism. I will no longer recommend PetSmart for any pet needs/ services. read more

Horrible location. Staff has an attitude and refuses to help anyone. Staff would rather sit on their phones than help customers and do their job. Wish I could give zero stars. Not surprised the 1 star reviews outweigh the other reviews by a lot. Staff should be embarrassed by their work ethic. read more

They always have a good selection of toys and supplies for my babies, but their Guinea pigs (who actually need hay for survival and should have access to hay 24/7) did not have much, if any, hay, while their hamsters/gerbils (who don't need it for survival) had ample hay. Hopefully those piggies go home fast and to educated owners that's will give them hay. I'd take them all, but they all seem to be males, and I have a female. read more

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We absolutely LOVE Shayna at PetSmart Skokie! There are too many good things to say about her. She goes the extra mile for both of our dogs and makes sure they aren't too anxious or overwhelmed. It is apparent that both of our dogs love her as much as we do. They go right in without hesitation. She gives them the cutest cuts and they always smell so good! Shayna listens and makes sure we feel comfortable. We leave our dogs feeling 100% confident when they are with Shayna. She treats them like they're her own and her love for them is evident. Thanks for all you do for us, Shayna!!! read more

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This review is for Shayna! Shayna comes highly recommended--I followed her here from the Glenview store. She was absolutely amazing with my pupper. My boi is straight out of a shelter and still very skittish. I was so worried that he would misbehave but Shayna is a dog whisperer! When I came to pick him up he was smiling and wagging his tail! Needless to say, his first grooming appointment went better than I ever could've imagined. Shayna is also great at pointing out coupons to use! I will definitely be coming back just for her! I'd also like to shout out to Doreen, the cashier. As a recent rescue, my pupper was nervous entering this new store (he's used to our neighborhood Petsmart which has less traffic and more landscaping). Doreen came out from behind the register and coaxed my boi halfway through the store--until he was more comfortable--to get him to the grooming salon. It seems like Petsmart isn't just a job to Doreen and Shayna--they really do love animals! My only critique about this store is that the manager wouldn't price match the sale on the Petsmart website, so I didn't end up buying the toys my boi and I picked out--I can get them later from Chewy. read more

I like this PetSmart. Not only is it convenient to me, but they have good sales and offer a Banfield Pet Hospital and a grooming service. I think the staff is very helpful and can generally answer most questions, but the reason this is not a 5 star review is that I have experienced the typical "big box mentality" on more than one occasion. That is, if you as someone a question and it isn't "their department" they will generally just point to someone walking by - or sometimes they will page, if you are lucky. Also, you can expect help up to a point (like, they will check stock, but if the item you are looking for is out they wont call another store or offer to order it for you) and while they are not hard core pushy, there is always an undercurrent of attempting to upsell. Other than that, I just had a good experience with the vet service - the nurse and doctor were really cool and my poor sick cat (who had never been to a vet before) was not traumatized or freaked out when he was there. read more

PetSmart - Pet Stores Near Me - Skokie, Illinois

Although they have a nice selection, there were children wandering around unattended banging on the cages containing adoption cats, birds, etc etc. as a note, I work with children and like them a lot! However, they were not being considerate towards the critters. I told two different employees about it and they did...well, nothing. I felt bad for the animals. read more

Shayna is so wonderful to our Golden Sophie! She takes such extra special care of her...Sophie is a handful! Sophie doesn't like the whole "spa experience" especially the blow dryer, but Shayna somehow makes it work and Sophie leaves looking like the show dog she isn't...but could be! Shayna has been our go-to groomer since we adopted Sophie. We followed Shayna to Skokie, too! Thanks for being such a great care giver and dog lover, Shayna. We are lucky to have found you! read more

So I was so nervous about bringing my dog to get a bath anywhere because my dog is old (14yo) and a spazz and really needs a calming space with someone super gentle. I was nervous about bringing her in but Shayna was so pleasant and I really felt like my dog was in great hands. She is very kind yet very professional, superb knowledgeable, patience. Ive been to numerous dog baths and Shayna is by far the most kind hearted person. Only person I can truly to be super gentle with my dog. She and her team are great! read more

Terrible service.. the manger doesn't know her store and I hand to go back to the isle. As much money I spend here I should receive better service read more

The new manager of the grooming salon , Shana , is wonderful . Followed her from the Glenview store . She is kind, friendly and does a very thorough grooming for my Shitzu . read more

Took my dog here to get groomed twice ... Loved it the first time around ... Second time not so much ... My dog who has loved taking baths so much has now been afraid of baths after our second grooming visit ... They had also told me it would take 2-3 hours, more on the 3 hours side but I get a call 1 hour in saying she was done because she was a short haired dog but why couldn't they have told me that at the beginning when they literally saw the dog at check in? I also asked the groomer in advanced and they confirmed 3 hours ... I also came home to check her ears and they were not clean which is what's included ... I also paid for the extra package for her bath which didn't seem worth it ... Not satisfied .... read more

Last night on 10/9/2023 I went to shop and as I passed up the grooming area, I noticed two pups being groomed by two different employees. The one employee I am about to yelp about is a male who was tending to a white pup, which by the way I felt this guy was being a little too aggressive and rough with the pup to the point that the pup was trying to not let this guy touch him ... This employee needs to learn some empathy for these animals. You don't pull in the pups fur and hold it with a tight grip. It's a dog, no matter how difficult the pup is, there has to be a better way to do your job. Glad there's a glass window, I can't imagine how the pups are handled without a glass window and customers not around. So, whoever's white pup was there last night at PetSmart around 7:30ish pm, this messages is for you. We checked out at 7:47 pm and I made sure I mentioned this to another employee on the floor and asked if this report could be given to whoever ran the Grooming department . I don't know if this will help but I just couldn't stay quiet about it. Felt bad and was upset for the pup. Have empathy for any animal because they can't speak! Doesn't hurt to be a decent human being. Managers need to act! If it wasn't for these pups then that employee wouldn't have a job and if this employee doesn't like his job then he should go work somewhere else and not handle any pups. read more

My daughter and i stopped by here because she loves looking at animals for purchase. There's parakeets, cats, dogs, and fishes. This location provides veterinary services, grooming, and training- a one stop shop for all of your pet needs. Domestic animals are free to walk around just as long it is on a leash. Helpful staff, plenty of parking since the store in a plaza, and clean/organized setup. I give it 4 out of 5 because I didn't come in veterinary service or grooming/training of a pet. Only to purchase fish food for my daughter's fighting fish. read more